Casino770
Hello
Following the track down by Uungy - I sent him an answer to about all the messages from this threads - Sadly i wish i could be the whole day answering/speaking on the forum ( i would love that ) - but in cas you have a problem/question that cannot wait, i will do all my possible to help you as much as i can - you can send it in email to jm [at] casino770.com
Please excuse me for me english in advance, because as you can guess, i am suffering from frenchia
Now, mainly here is a cut/paste to one of the many emails i sent to Uungy because i tryed to work well on that matter
Best Regards
Jean Marc
Dear Uungy,
Ok let me go message by message
1st from Rusty - It looks from the bonus structure plus a little of despair which is understandable. His username would and actual problem would help me sort things out for him. [Rusty - send me a mail with your username and the exact problem, i will do my best!]
2nd from GI Joe - He got free chips, lucky guy - but he is in LA, so if he is american sadly he might not be able to deposit/withdraw. [Same - give me your username, and we can check that out
]
3rd message Uungy (you!) -
You cant understand the customer support, provide me with the message and i will make sure that if thoses staff check up their english, since they usually sign with their first name (french habit).
[Here - send me a few mails / messages you received from them, and i will take care of this]
The RNG (ISAAC) has been indeed check up by FairPlayers, linked to Casino Partouche - but i wish that casino770 would be adictel or fairplayers - sadly it is not, Partouche is merly a client of the software solution used by Casino770, this is why my nickname is JM-Partouche, at this time i used to consult with Partouche on the UK Market
Also the ISAAC RNG has been approved by the authorities of Malta (LGA Commission) - if you wish, i can try to ask the operator CasinoRiva to send me with this information, even tough Casino770 is not lisenced in Malta.
For the fairplayer/adictel - you can contact mr Eric Bouhana (sorry is i mistyped his name) - director of Adictel, he must have a french number - let me look up on his website.. ok the WHOIS indicates : +33.172748270
He can confirm you about his company, he might get a little upset that you think he is an online casino since he is against all kind of dependencies and fight really with all his heart against compulsive gambling and casinos helping to the spending of players ! Unlike me his english is perfect ;-)
[Hopefully a translation of the Fairplayers paper, and further testing by companies such as TST will help restore your faith]
4th message from aka23
Well sadly the guy is an affiliate, so mainly i can redirect him to his affiliate manager, to check on the website again and see if the warning can be removed - which i will do, lets try to be fair and square
[aka23 - Maybe indeed you and your account manager (whoever he is) can revise this situation and indeed talk about it]
5th message from aodat2 :
Whatever the case, be it that the software is flawed or something. If they are giving out free money, I don't mind trying to play there just for the free money part of it.
As i told you, bonus policies plus a player cost (in average) 500$ on the market.. 20$ is worth a loss for a 500$ player -some casinos even give you back your first deposit up to 1000 euros (microgaming).
[Sorry i gave avay the big CPA secret]
6th message - chuchu59 :
I remember last year i tryed to help him but he was not able to give me his username on the poker - and his email was not found in database, so again - if he has his right username or email used to play with us, no problems, with extreme pleasure i will have his bonus rewarded
And sadly, i diseappeared, because as you can imagine, i cant go on a wild goose chase forever.
[chuchu59 - please remember your PSR login and 1 year after - WE CAN FIX THIS ! i still remember
- the PSR login is given by all the playtech softwares.]
7th message - SlotsWizard
For his problem, i would need his specific username on the casino to forward to the technical departement to make a checkup with the games he actually played - as you must know casino policies, we can check players enguiries only with their statistics in our databases (photoshopping is so easy).
As for the payout percentage, this one got to be calculated on a few many hands to be known rightfully - since the video pokers follow the vegas poker rules (random) - and unlike slots are not using what we call cycles, the percentage will indeed vary a lot if you play just a few hands - this relates to the ISAAC random generator, and again if you wish to get a few tests on millions of hands - it would be with pleasure (might take about a week to find you this)
[Mainly here, id need your Casino username to check up your little problem/outcomes with the poker - send it to me in email - i will straight forward it to the technical notice, with an URGENT notice]
8th message - jetset
Well partoucheinteractive will be indeed lanching i think their Casino/Poker solution in Feb (this is why we closed
www.casino-partouche.com) - but sadly this is all about business deals, and i cannot reveal any of it, lets wait until Feb
-
[Mainly business reason like - in 2008 the french market is believed to open to online gambling for people having real land based casino - thats a secret
]
9th message - uungy (again)
You are right this letter is in french, we might have it translated, because it will be a little more usefull - so you do
not have this kind of misunterstanding next time
Again, ISAAC RNG is approved by the LGA in MALTA.
But moreover - we have been in touch with TST - a testing company to make another test of our random generator. Since here we are more at a negociation phase, as you can guess, tests are quite expensive (running a lots of hands expensive ?? oh well - they have a good living like that
) - but i do not despair that we will have somedays a TST certification, and this might helps in the forums
[My best to try to have 770 (and the others using the software) to clear things out.]
---
Again, i would like to thank you all for this feedback, as i said to Uungy, we run a project in the french speaking countries nammed Conseil des Joueurs (Counsel of the players (?)) - where we take up all the feedback from the forums (the relevant feedbackm,problems,politics,etc) - and its with pleasure (and lots of our free time) that we will try to find solutions/reply to them - If you are interested by sending me the feedback of the English community, you can indeed email me at jm [at] casino770.com
I am indeed in love with online gambling, as for the social outcome that we can try bring from it, to help people from solitude, with an addiction problem. There are a lot of good debates to do here as well
Casinomeister - please put me back in the casino contacts - i will be good i promise
Best Regards,
Jean Marc