CASINO770?

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
I just came across a casino I had not heard of before casino770.co.uk.

They offer a free 10 chip and since I had not seen there software before and they are supposed to have land based casinos I thought they might be on the up and up and worth a try.

Anyway I joined and a chat window opened and I was asked if I was about to deposit.
I said not yet I was going to try the free chip and see if I liked their slots.
Then I was typing in a question about deposit methods but they had gone!
Doh!
Not to worry maybe I cut off so anyway I applied through email for the freechip which is supposed to be credited straight away.
Then I logged back in an hour later and no free chip yet but the chat window opened and I was asked if I was making a deposit
I said the same thing and wham bam no goodbye or kiss my arse they were gone again the moment I mentioned the free chip.

Hmmmmmmmmm now that is some CS especially as when you try to get the chat back up to speak to them it says they are offline (although they are supposed to be 24/7)

Warning signs.

So has anybody heard of these people or played at their casinos?
 

GI Joe

Webmeister
webmeister
Joined
Aug 2, 2005
Location
LA
They have been around for a while...but I never made a deposit there.

They offeres freechips in many variants...but I never get any wins big enough to cash out.

Im quite sure i dont want to make a deposit:)

GI Joe - happy new year to all!
 

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
Joined
Jul 11, 2004
Location
Planet Earth (I think)
I have played there in the past.

The customer support is officially in english, but rarely do you get a response which can be unserstood. They seem to use an online transalator, which is useless.

Payments are usually within a week or so, I have had to wait for about a month once, but they do pay.

The only real thing is, I had a really bad "run", I cant say it was "rigged", probably not enough hands, but I contacted their "english support" and wanted to know who has checked their software

they responded
The RNG (Random Number Generator) has been checked by one of the employees
who work for the Fairplayer company.

Please go to 'Our fairplay certified software' on the bottom of our home
page and you will find the certification signed by Eric Bouhanna, one of
the company's representatives.
Not really much of any use. Fairplayers.com who is a website who is registered to adictel.com (the whois says that), a company apparently who fight casino addictions.

The strange thing is, if you go to Fairplayers.com now it goes to hxxp://www.partouche.com/ who are the parent ownsers of casino770!

So in fact casino770=adictel=fairplayers. It doesnt seem to say anything about the trust of their software.

the last response I got from them was
We can assure you that Casino770 works only with reliable companies and
trustworthy on-line entities
Which shows they are trying to decieve me, and pretend as though they are seperate companies.

If you get a free chip, play with it, abd if you win they will pay out, but I think their software is unfair (no proof) but they dont smell clean
 

aka23

Dormant account
Joined
Jun 11, 2006
Location
Planet Earth
The only real thing is, I had a really bad "run", I cant say it was "rigged", probably not enough hands, but I contacted their "english support" and wanted to know who has checked their software
You aren't the only one who had a really bad run. I have the following warning on my site:

"Casino 770 has had a disproportionately high number of player issues for a casino of their size. About half of the issues I am aware relate to software problems. For example, there was an issue in early 2007 with split and double buttons disappearing while playing BJ. More recently, a referred player reported a similar issue with a missing double option while making a half-bankroll bet. Other issues include poor support and slow payment.

A player recently contacted me about a statistically improbable result in baccarat. The player lost 133 while wagering only 788 with some bets on banker and some bets on player. The odds of this occurring randomly are extremely low. I estimate nearly 1 in one million. Having said that, several other players have reported normal game results and having a large net win at Casino 770.
"
 

aodat2

Dormant account
PABnononaccred
PABaccred2
PABnoaccred2
Joined
Mar 17, 2003
Location
Malaysia
Whatever the case, be it that the software is flawed or something. If they are giving out free money, I don't mind trying to play there just for the free money part of it.

Other than that, I'd rather play somewhere else with better English and better communications.

But for those out there who is reading this post. My philosophy still stands and I'm sure everyone else would have more or less a similar philosophy as well. When they give out FREE MONEY, just play there. Be it that you win or lose, it doesn't matter. If you win, all the better. If you lose, there's nothing lost.

Having said that, I wish everyone good luck and a very Happy New Year.


Ps. Never deposit anywhere until you are certain that everything is in order and everything is good to go!
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
My experience with them:

I played poker at their poker site and was sent an e-mail in Dec 2006 where I was awarded a birthday bonus of not less than 10 Euros(that's what they said) for use at the casino. When it wasnt there, I contacted support who seemed to have no idea as to what the issue was. I then PM'ed their forum rep who promised to look into this. After our exchange of PMs on 26 Dec 2006 he simply disappeared and never returned nor was there anyone who followed up.

I didnt bother to PAB because this only involved free money but this tells you a lot about their organisation. Avoid! Avoid! Avoid!
 

SlotsWizard

Dormant account
Joined
May 11, 2006
Location
North of Antarctica
I love exposing crappy casinos, and this place really takes the cake. Here are just a few observations I made within a couple of minutes of playing in free mode:

They claim to be the "No. 1 Online Casino" ... how original! The official count of "#1 Online Casinos" now stands at 5,267

The currency you select before entering a video poker game is , but once you're in the game it has miraculously lost value by being converted to €

The screenshots of their video poker games are all in French, and some of the games themselves are entirely or partially in French, such as their "Texas Hold'em" Joker Poker variant, which by the way, doesn't even work. I entered it and clicked "Miser Max" (Bet Max) and my fun-play balance was updated to:

Old Attachment (Invalid)
(for those who don't know, NaN means "Not a Number", which means the programmer screwed up - obviously)

They do not offer "Jacks or Better", but they do offer "Jack or Better" :D with a totally messed-up paytable that features the following return percentages:
1 coin: 93.76%
2 or 3 coins: 92.58%
4 coins: 95.47%
5 coins: 94.47%
... so you're better off playing 4 coins instead of 5, assuming what you win actually matches what the graphics say. 100-hand Jacks or Better returns 93.73% regardless of what coin size you play (there is no increased payout for a Royal Flush when betting 5 coins).

The Kings - and only the Kings - are in French, displaying an R (Roi) instead of a K (King).

The autohold does not hold the best play. I was dealt 2,4,5,7,8 of mixed suits and it auto-held the 4,5,7,8 even though the best play was to discard everything, even for their crappy paytable.

I'm sure there are countless other problems. I can't believe anyone would actually deposit money here. C'est pas magnifique.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
Sounds like bad news and bad management here.

I may be stating the obvious, for which apologies in advance, but this property is owned by the Interactive arm of the considerable French casino gambling company Partouche.

They (the Partouche Interactive division) put on a significant exhibit at an industry expo in January, expensive glossy brochures and all, apparently trying to expand the use of their software by offering it in turnkey online casino deals.

This is in the Casinomeister archives:

"The Partouche Interactive stand was large and well manned, showing off a growing range of interactive and internet products. PI is a new subsidiary of the French land casino company Groupe Partouche, which owns some 55 land operations throughout Europe.

"The company flew in famous footballer Eric Cantona as their ambassador for the new platform which offers no download Platinum Backgammon using software from the French software developer Que des Jeux. More can be expected from the well backed Partouche Interactive which has been created to "establish a gateway between land-based casinos and communications technology networks" on a global basis.

"The company is selling Flash instant multiplay casino games both web and mobile, and web and mobile Backgammon. It is also offering Cash TV, a unique television channel for gaming broadcasts in France on Canal Satellite around-the-clock, and will be producing poker TV programming through Sogimage Productions.

"Partouche Interactive was formed under CEO Frederic Vinzia in April last year."

I'm not sure that flew too well, but they have not been particularly visible lately.

You can read about them here:

You do not have permission to view link Log in or register now.


CEO and Exec Chairman : Frederic Vinzia

Partouche Interactive
141bis, rue de Saussure
75017 Paris, FRANCE

tel : +33 (0) 1 47 64 33 45
fax : +33 (0) 1 47 64 19 20
 

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
Joined
Jul 11, 2004
Location
Planet Earth (I think)
Nice info, but has their programming be tested for fair randomness.

The fairplayers letter is their own company , so it means nothing. Secondly the letter (can be seen
You do not have permission to view link Log in or register now.
) when I transalated into English, ias far as I remember it hardly said anuything about the tesing of the RNG.

Partouche may be a big company, but I really would not trust the software, unless they had a non biased random check, and also kept to their word a little bit.
CS officially respond within 30 minutes, but you rae lucky if you get a response in 48 hours
 
Last edited by a moderator:

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
My experience with them:

I played poker at their poker site and was sent an e-mail in Dec 2006 where I was awarded a birthday bonus of not less than 10 Euros(that's what they said) for use at the casino. When it wasnt there, I contacted support who seemed to have no idea as to what the issue was. I then PM'ed their forum rep who promised to look into this. After our exchange of PMs on 26 Dec 2006 he simply disappeared and never returned nor was there anyone who followed up.

I didnt bother to PAB because this only involved free money but this tells you a lot about their organisation. Avoid! Avoid! Avoid!

I also advise to stay far far away from this place. After pointing out a software glitch on their blackjack months ago (visual error, not gameplay from what I saw), I was given a $10 free chip. When I tried to claim it, the code didn't work. The rep here (now gone AWOL for quite some time) never responded, and my emails to support went unanswered. I finally gave up on them.

I could just imagine how it'd be if I actually had real money involved.

FWIW, the dealer count was 16 when a jack and 5 were shown.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Thank you everybody, on the face of it they seem like a good place to play in that they have many B&M Casinos.
I just logged in and no sign of the free credit so that probably confirms what most of you have been saying.
Not worth the risk of a deposit and thanks again for the info.
 

Alexandre

Experienced Member
Joined
Jan 17, 2006
Location
Barcelona, Spain
Run away !!!

Hi Rusty,

I'm French and I know well Casino770's and Partouche's history, as a player and as an affiliate.
I won't discuss it here again as I've already did it in this post
Partouche is stucked with Casino770 (but don't say it to anyone as they've told the French government a very different and complicated story which they swallowed because they wanted to) because they finally couldn't develop their own software with Quedesjeux after they've heavily promoted it.
So they've thought they could do it themselves...with no budget.
This story should be told, not written, and I promess I will give full details to the interested members coming to the ICE expo.
Then they decided to make a deal with a big software.
Now imagine this big software, with very agressive and unethic pratices against his own operators, seing Partouche, one of the big land based casino operators, coming to them with their huge client database (land based and online)...that would have been a massive orgy in Partouche's database.
But they've smelled the ambush and they've runed away.
Now consider that Partouche has created Adictel, a network of shrink helping compulsive gamblers, and I'm still asking myself how they did it, but they've managed to convice land based casinos (their competitors) but also online casino (like 888 !) to heavily promote it (some of them are paying to have the right to offer this outsourced "service" to their customers !), especially their hotline number, giving access to their most profitable players, compulsive gamblers in need of help, to Partouche through Adictel's database.
They've performed an hold up on their competitors without using weapons and a dirty kind of one because they've targetted addicted people by giving the illusion of an organisation which should help them.
And they have more obsure plans with Adictel for this year, the kind of one you could only imagine happening in France...
I'm sorry to end up like that but I really can't give more details on the forum.
All the Jackpot Factory and RTG stories sound like fairy fales comparing to this one.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Thank you for the information.

Let me try to be sure what you are saying though.

Are you saying that Partouche who own Casino770 have created an organisation called ADICTEL and through this organisation have gained access to a database of problem gamblers from SHRINK and are now outsourcing that information so that these gamblers can be targeted by Casinos?

I really hope I have misunderstood you or that information is wrong as I can not imagine such abhorent behaviour from a Casino group.
 

Alexandre

Experienced Member
Joined
Jan 17, 2006
Location
Barcelona, Spain
There are many evidence of this, like the fact that Eric Bouhanna is part of the Partouche staff, they usually send him as a representative of the company for important deals.
I'ts one of them, they trust him and they gave him the ressources and the support to create and run Adictel.
But it's only words...facts talk better:
Outdated URL (Invalid)
Outdated URL (Invalid)

I'm always amazed when I see this kind of mistakes.
They know as much about Internet as I know about quantic physics.

But they've done "better".
Their offices are in the same building:
Old / Expired Link
Old / Expired Link

The funny thing is that here, in France EVERYBODY knows that Adictel=Partouche, even the journalist from Journaldunet.com (they are not known for their investigational skills) asks Eric Bouhanna (2nd question) in
You do not have permission to view link Log in or register now.
:
"What is your business model ? Is it true that the Partouche group is a shareholder of you company ?"
The answer is magic but it's late and I won't traduce it, quickly it says "No, Partouche isn't shareholder, there are no private operators in our shareholders, it's false rumors, our success disturbs (lol) bla bla bla"
Clowns...but not funny ones.
The worth is to come.
They have set an obscure plan to blackmail french affiliates.
The con mecanism should look like that:
"Put Partouche's online operations EVERYWHERE on your website. Put the Adictel seal on your website. The Adictel seal will cost you 5% (or more) of your revenues. If you don't do it, we will contact the "Renseigments Gnraux" (like the NSA in US, they are the authority which deals with land based casinos and Partouche has incestual relationships with them), we will provide them your name, address and offshore account number (they have 99% of the French affiliates in their affiliation program database, ACF Webmaster) and finally give them the evidence you are a casino affiliate.
Do you know you could go to jail for that ? At least it's going to cost you a huge amount of money in taxes and fines you will have to pay for not declaring your revenues during years".
Bryan, Simmo, feel free to delete this post if you think you should do it.
 

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
Joined
Jul 11, 2004
Location
Planet Earth (I think)
I think I have proven already they run Adictel, but the put together you state is unbelievable. Fairplayers (whom whois shows adictel) now goes to partouche.com

Good post on what they are doing, and i think they deserve the Rogue big time!

They are luring addicted gamblers to play on their unlicensed and non tested software:eek:
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
This is amazing if the dots connect. I am very interested in reading more. [I was going to suggest Rusty ask you, Alexandre (as I recalled you posting about partouche previously - one of the only recollections I have of that name) but it turned out I didn't need to]

Datamining and its implications and repurcussions to freedom are beyond most of our imaginations, including mine, and if this is a predatory example of the worst sort - the consequences should be criminal. Rogue is not a strong enough word. Do the French still have islands of hard labor with life sentences? If true and proven; this, or a similar fate is in order imo.
 

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
Joined
Jul 11, 2004
Location
Planet Earth (I think)
I have just contacted JM-Partouche via PM's and urged him to read this. He resopnded, quickly, however he obviously did not read this post.

I can not respond to him, as his PM inbox is full

I have contacted via email now
 

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
Joined
Jul 11, 2004
Location
Planet Earth (I think)
I have recieved a response, and waiting to see if I can post his email.

I havent had time to look through all of it yet.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Just a quick admin note that JM-Partouche was removed from the Casino Contatcts page and I-Gaming Representative user group due to his account inactivity - thus his PM box was shrunk down to the default registered member size.

But he's been placed back in the rep section so he can be PMd now.
 

JM-Partouche

Dormant account
Joined
Jan 3, 2006
Location
London
Casino770

Hello

Following the track down by Uungy - I sent him an answer to about all the messages from this threads - Sadly i wish i could be the whole day answering/speaking on the forum ( i would love that ) - but in cas you have a problem/question that cannot wait, i will do all my possible to help you as much as i can - you can send it in email to jm [at] casino770.com :)

Please excuse me for me english in advance, because as you can guess, i am suffering from frenchia ;)

Now, mainly here is a cut/paste to one of the many emails i sent to Uungy because i tryed to work well on that matter :)

Best Regards

Jean Marc

Dear Uungy,

Ok let me go message by message

1st from Rusty - It looks from the bonus structure plus a little of despair which is understandable. His username would and actual problem would help me sort things out for him. [Rusty - send me a mail with your username and the exact problem, i will do my best!]

2nd from GI Joe - He got free chips, lucky guy - but he is in LA, so if he is american sadly he might not be able to deposit/withdraw. [Same - give me your username, and we can check that out :)]

3rd message Uungy (you!) -

You cant understand the customer support, provide me with the message and i will make sure that if thoses staff check up their english, since they usually sign with their first name (french habit).

[Here - send me a few mails / messages you received from them, and i will take care of this]

The RNG (ISAAC) has been indeed check up by FairPlayers, linked to Casino Partouche - but i wish that casino770 would be adictel or fairplayers - sadly it is not, Partouche is merly a client of the software solution used by Casino770, this is why my nickname is JM-Partouche, at this time i used to consult with Partouche on the UK Market :) Also the ISAAC RNG has been approved by the authorities of Malta (LGA Commission) - if you wish, i can try to ask the operator CasinoRiva to send me with this information, even tough Casino770 is not lisenced in Malta.

For the fairplayer/adictel - you can contact mr Eric Bouhana (sorry is i mistyped his name) - director of Adictel, he must have a french number - let me look up on his website.. ok the WHOIS indicates : +33.172748270
He can confirm you about his company, he might get a little upset that you think he is an online casino since he is against all kind of dependencies and fight really with all his heart against compulsive gambling and casinos helping to the spending of players ! Unlike me his english is perfect ;-)

[Hopefully a translation of the Fairplayers paper, and further testing by companies such as TST will help restore your faith]

4th message from aka23

Well sadly the guy is an affiliate, so mainly i can redirect him to his affiliate manager, to check on the website again and see if the warning can be removed - which i will do, lets try to be fair and square :)

[aka23 - Maybe indeed you and your account manager (whoever he is) can revise this situation and indeed talk about it]

5th message from aodat2 :

Whatever the case, be it that the software is flawed or something. If they are giving out free money, I don't mind trying to play there just for the free money part of it.

As i told you, bonus policies plus a player cost (in average) 500$ on the market.. 20$ is worth a loss for a 500$ player -some casinos even give you back your first deposit up to 1000 euros (microgaming).

[Sorry i gave avay the big CPA secret]

6th message - chuchu59 :

I remember last year i tryed to help him but he was not able to give me his username on the poker - and his email was not found in database, so again - if he has his right username or email used to play with us, no problems, with extreme pleasure i will have his bonus rewarded :)

And sadly, i diseappeared, because as you can imagine, i cant go on a wild goose chase forever.

[chuchu59 - please remember your PSR login and 1 year after - WE CAN FIX THIS ! i still remember ;) - the PSR login is given by all the playtech softwares.]


7th message - SlotsWizard

For his problem, i would need his specific username on the casino to forward to the technical departement to make a checkup with the games he actually played - as you must know casino policies, we can check players enguiries only with their statistics in our databases (photoshopping is so easy).

As for the payout percentage, this one got to be calculated on a few many hands to be known rightfully - since the video pokers follow the vegas poker rules (random) - and unlike slots are not using what we call cycles, the percentage will indeed vary a lot if you play just a few hands - this relates to the ISAAC random generator, and again if you wish to get a few tests on millions of hands - it would be with pleasure (might take about a week to find you this)

[Mainly here, id need your Casino username to check up your little problem/outcomes with the poker - send it to me in email - i will straight forward it to the technical notice, with an URGENT notice]

8th message - jetset

Well partoucheinteractive will be indeed lanching i think their Casino/Poker solution in Feb (this is why we closed www.casino-partouche.com) - but sadly this is all about business deals, and i cannot reveal any of it, lets wait until Feb :) -

[Mainly business reason like - in 2008 the french market is believed to open to online gambling for people having real land based casino - thats a secret ;)]

9th message - uungy (again)

You do not have permission to view link Log in or register now.


You are right this letter is in french, we might have it translated, because it will be a little more usefull - so you do
not have this kind of misunterstanding next time :)

Again, ISAAC RNG is approved by the LGA in MALTA.

But moreover - we have been in touch with TST - a testing company to make another test of our random generator. Since here we are more at a negociation phase, as you can guess, tests are quite expensive (running a lots of hands expensive ?? oh well - they have a good living like that :)) - but i do not despair that we will have somedays a TST certification, and this might helps in the forums :)

[My best to try to have 770 (and the others using the software) to clear things out.]

---

Again, i would like to thank you all for this feedback, as i said to Uungy, we run a project in the french speaking countries nammed Conseil des Joueurs (Counsel of the players (?)) - where we take up all the feedback from the forums (the relevant feedbackm,problems,politics,etc) - and its with pleasure (and lots of our free time) that we will try to find solutions/reply to them - If you are interested by sending me the feedback of the English community, you can indeed email me at jm [at] casino770.com

I am indeed in love with online gambling, as for the social outcome that we can try bring from it, to help people from solitude, with an addiction problem. There are a lot of good debates to do here as well :)

Casinomeister - please put me back in the casino contacts - i will be good i promise ;)

Best Regards,

Jean Marc
 

JM-Partouche

Dormant account
Joined
Jan 3, 2006
Location
London
Quick Follow Ups

Hello,

And here are the follow ups i sent to uungy about each case, in the exchanges i had with the different departements (as well with some searchs)

-- one --

Dear Uungy,

Following up the thread
https://www.casinomeister.com/forums/threads/casino770.21936/

I send to the Account Manager of "aka23"
You do not have permission to view link Log in or register now.
his request about the Warning - to see if we can work review the situation.

-- two --

Dear Uungy

I follow up on the client chuchu59 to tell you that i sent his Casino Details to the Poker team - so they will try (again) to find him to reward him his gift - but he would need to send me (in email) his PSR Poker login to ensure 100% (if not already rewarded) that his gift to be rewarded.

On his casino account chuchu59 - he has got a 10 Pounds bonus for his birthday a while ago, but didnt get notification because he requested to not be sent and emails from 770.

-- three --

I found the client aodat2 - he was indeed rewarded the "Good Game" 10 pounds bonus and it seems he used it yesterday i
believe :)

If any problem occured to this client - please let me know.

--
--

For GI Joe - sadly we were not able to track him down, i would need his Casino Account to help it out.

--

For Rusty - same, couldnt find him.. just too many Rusties registered :)
We would need his username to help it out.

--

For SlotsWizard - same - didnt find him, we would need his username to help it out.

--

For jetset - Well he has no real problem with the games/etc - but more looked into the news :)

--

For winbig (if registered as winbig on Casino770 - note added - )

Well actually the problem we had with his is that he is american and therefore we could not accept him any longer after mi
2006 (or so) because our policy if you read casino770.us is (Since our processor actually do not want us to process US
credit cards or US clients) :

US citizens and residents are not allowed to use the services and products we provide and they will not be accepted on our website.

General Health & Financial Warning: Gambling involves risk. By gambling on any real money website, you run the risk that
you may lose money or suffer psychologicial injuries. You gamble at your own risk.

--

He did enjoy 3 free gifts with us.

--

Well thats all folks, i hope i opened up a good and healthy debate, and wish you all a belated happy new year :)

Jean Marc
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Thanks for your reply in this matter, but:

1: You never responded to anyone for months on end via email nor PM's
2: I understand dropping USA players, but I for one was never notified. I wish I had exact dates, but I was still able to log into my account, so this was definitely pre-UIGEA.
3: See #1

Have a good one :) Glad to see you back.
 
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