CASINO770?

[Rusty]

Thank you for the reply JM-Partouche and your efforts to explain the connection between 770casino, partouche, adictel and fairplayers.

Unfortunately these links appear a little ambiguous but that may be a translation problem so I will give you my understanding of it and perhaps you can clarify or correct me where I am wrong.

First of all it appears that fairplayers are the marketing arm of adictel or at least the Two are very closely linked.

You say that the RNG for casino770 is checked by fairplayers and fairplayers are linked to partouche The RNG (ISAAC) has been indeed check up by FairPlayers, linked to Casino Partouche
What is that link?

Surely any verification of RNG should be done by an independent body.

You then say that you wish casino770 were fairplayers or adictel what does that mean?
Casino770 have fairplayers and adictel banners.

You then go on to say that partouche is merely a client of the software provider of casino770.

The software provide of casino770 is Fast-CPU do they provide the software for partouche and is that there only relationship with partouche?

If partouche have no other connection to casino770 then why do you represent them?

I am very confused at this point so any clarification of the situation would be much appreciated.

As for my bonus it was the free 10 chip offer I applied for but don't worry about that.

Thanks in advance for your time.

 

[aodat2]

JM, let me point out a few things.

I have registered an account at Casino770 and tried to redeem the FREE money but unfortunately till this very moment, my account still shows 0.00.

It's written very clearly and very BIG in the promotions area that all you have to do is write to promotions@casino770.co.uk with the promotional code "Goodgame" and we'll get the free money within 10 MINUTES!!!

That is unfortunately not entirely true as I have waited for at least more than 48 hours since I first sent the email to them and have not even received a reply or anything!

Perhaps you could tell me and everyone here what's going on?

 

[Edward D. Wood]

JM, let me point out a few things.

I have registered an account at Casino770 and tried to redeem the FREE money but unfortunately till this very moment, my account still shows 0.00.

It's written very clearly and very BIG in the promotions area that all you have to do is write to promotions@casino770.co.uk with the promotional code "Goodgame" and we'll get the free money within 10 MINUTES!!!

That is unfortunately not entirely true as I have waited for at least more than 48 hours since I first sent the email to them and have not even received a reply or anything!

Perhaps you could tell me and everyone here what's going on?

...believe it or not, I actually got this 10$ freechip! Well...the 10 min..of course they meant "several days up to forever". C`mon guys - be honest. I wouldn`t deposit there....but hey, if some of you can proof that this is a clean place - but til then I stay with the accre. casinos...well I shouldn`t if I take a look at my banc-account.

I`ll will BLOW this freechip out - right tonight. Maybe I will install a webcam. This is going to be a real happening!!! Woooheee...fasten your seatbelts!!
Yes - I am at the office for too long today

 

[uungy]

I am confused too!

If adictel=casino770 but not partouche, why did Fairplayers.com take you to Partouche.com (they have now changed this, and fairplayers has its own site back up, stange it has been changed since it was pointed out here!)

Also if the LGA commision have checked the fairness, I would have that plastered on your site, not the baseless unbiased fairplayers.

 

[chuchu59]

Hello,

And here are the follow ups i sent to uungy about each case, in the exchanges i had with the different departements (as well with some searchs)

-- one --

Dear Uungy,

Following up the thread
https://www.casinomeister.com/forums/threads/casino770.21936/

I send to the Account Manager of "aka23"

You do not have permission to view link Log in or register now.

his request about the Warning - to see if we can work review the situation.

-- two --

Dear Uungy

I follow up on the client chuchu59 to tell you that i sent his Casino Details to the Poker team - so they will try (again) to find him to reward him his gift - but he would need to send me (in email) his PSR Poker login to ensure 100% (if not already rewarded) that his gift to be rewarded.

On his casino account chuchu59 - he has got a 10 Pounds bonus for his birthday a while ago, but didnt get notification because he requested to not be sent and emails from 770.

-- three --

I found the client aodat2 - he was indeed rewarded the "Good Game" 10 pounds bonus and it seems he used it yesterday i
believe

If any problem occured to this client - please let me know.

--
--

For GI Joe - sadly we were not able to track him down, i would need his Casino Account to help it out.

--

For Rusty - same, couldnt find him.. just too many Rusties registered
We would need his username to help it out.

--

For SlotsWizard - same - didnt find him, we would need his username to help it out.

--

For jetset - Well he has no real problem with the games/etc - but more looked into the news

--

For winbig (if registered as winbig on Casino770 - note added - )

Well actually the problem we had with his is that he is american and therefore we could not accept him any longer after mi
2006 (or so) because our policy if you read casino770.us is (Since our processor actually do not want us to process US
credit cards or US clients) :

US citizens and residents are not allowed to use the services and products we provide and they will not be accepted on our website.

General Health & Financial Warning: Gambling involves risk. By gambling on any real money website, you run the risk that
you may lose money or suffer psychologicial injuries. You gamble at your own risk.

--

He did enjoy 3 free gifts with us.

--

Well thats all folks, i hope i opened up a good and healthy debate, and wish you all a belated happy new year

Jean Marc

Hello,

I just cant believe you are back. While you are still here, can you kindly resolve the issue we had that dated back to Dec 2006 in our exchange of PMs.

 

[JM-Partouche]

Dear Aodat2

I asked indeed the customer service to check on you, but since i am quite faster than them

I will ask them to make that gift - it is your right (since its in Casino770 conditions)

Keep me posted, by PM, here or email - as i told Uungy, its not a matter of days, but we will try our best to satisfy one by one every one.. (if such thing is possible)

Best regards

Jean Marc

JM, let me point out a few things.

I have registered an account at Casino770 and tried to redeem the FREE money but unfortunately till this very moment, my account still shows 0.00.

It's written very clearly and very BIG in the promotions area that all you have to do is write to promotions@casino770.co.uk with the promotional code "Goodgame" and we'll get the free money within 10 MINUTES!!!

That is unfortunately not entirely true as I have waited for at least more than 48 hours since I first sent the email to them and have not even received a reply or anything!

Perhaps you could tell me and everyone here what's going on?

 

[JM-Partouche]

Dear Aodat2

I asked indeed the customer service to check on you, but since i am quite faster than them

I will ask them to make that gift - it is your right (since its in Casino770 conditions)

Keep me posted, by PM, here or email - as i told Uungy, its not a matter of days, but we will try our best to satisfy one by one every one.. (if such thing is possible)

You will actually get 20 - good faith i guess

Best regards

Jean Marc

JM, let me point out a few things.

I have registered an account at Casino770 and tried to redeem the FREE money but unfortunately till this very moment, my account still shows 0.00.

It's written very clearly and very BIG in the promotions area that all you have to do is write to promotions@casino770.co.uk with the promotional code "Goodgame" and we'll get the free money within 10 MINUTES!!!

That is unfortunately not entirely true as I have waited for at least more than 48 hours since I first sent the email to them and have not even received a reply or anything!

Perhaps you could tell me and everyone here what's going on?

 

[JM-Partouche]

Dear Winbig,

1. Sorry i got another job Usually CasinoMeister used to mail me when a complain was received.. UUngy took that job - And again, feel free to mail me anytime at jm@casino770.com

2. Well, this matter is fixed as well, the notification was on the website
www.casino770.us

As you can read :

US citizens and residents are not allowed to use the services and products we provide and they will not be accepted on our website.

General Health & Financial Warning: Gambling involves risk. By gambling on any real money website, you run the risk that you may lose money or suffer psychologicial injuries. You gamble at your own risk.

--

Now i guess we can argue forever about whats the good solution to advise a customer about notifications, i am open to debate anytime.

Best Regards

Jean Marc

Thanks for your reply in this matter, but:

1: You never responded to anyone for months on end via email nor PM's
2: I understand dropping USA players, but I for one was never notified. I wish I had exact dates, but I was still able to log into my account, so this was definitely pre-UIGEA.
3: See #1

Have a good one Glad to see you back.

 

[JM-Partouche]

Hi Edward,

Well - i hope i was usefull on that one Next time this kind of problem occurs, doesnt hesitate to complain to your local forum, or email me at jm@casino770.com - i will pass the problem top priority

Jean Marc

...believe it or not, I actually got this 10$ freechip! Well...the 10 min..of course they meant "several days up to forever". C`mon guys - be honest. I wouldn`t deposit there....but hey, if some of you can proof that this is a clean place - but til then I stay with the accre. casinos...well I shouldn`t if I take a look at my banc-account.

I`ll will BLOW this freechip out - right tonight. Maybe I will install a webcam. This is going to be a real happening!!! Woooheee...fasten your seatbelts!!
Yes - I am at the office for too long today

 

[JM-Partouche]

Hi

Really its ok to be confused, no problems - i am sure we will all succeed to get something out from this

Casino770 is actually following the orders of Adictel to help compulsive players.
If Adictel wants us to close or limitate an account following a complain, we have to do it, we signed a contract for it.

Casino Partouche is only play for fun now - therefor doesnt need the use of Adictel for its Online operations (but uses adictel for its land based operations)

FairPlayers opened its new service to actually look up software sources, check up payouts and give their validation of software - it was an opening,we jumped on it But indeed, we are in contact with TST Global to make a good playtech like certification - Its gonna take a little while, but its gonna be done and ill be proud to put it here first - Also next week ill contact Casino RIVA (Malta using our software) - to check if they can send us the agreement they have with the LGA that ISAAC Random generation can be used in Malta - But sadly Casino770 wont be able to put this certification on its website, because Casino770 is not licensed in Malta - it will be between lets say you all / us

See you

Jean Marc

I am confused too!

If adictel=casino770 but not partouche, why did Fairplayers.com take you to Partouche.com (they have now changed this, and fairplayers has its own site back up, stange it has been changed since it was pointed out here!)

Also if the LGA commision have checked the fairness, I would have that plastered on your site, not the baseless unbiased fairplayers.

 

[JM-Partouche]

Sorry for the thread

One last thing.


Adictel is used for instance by 888 and Sportingbet - its a service to help compulsife players.

You can see the following adictel logos on :

You do not have permission to view link Log in or register now.

Also on sportingbet french :

You do not have permission to view link Log in or register now.

I cant reply anymore tonight because i have to go home (yes.. sorry) - but first thing tomorrow morning, ill continue the reply spree

Jean Marc

Hi

Really its ok to be confused, no problems - i am sure we will all succeed to get something out from this

Casino770 is actually following the orders of Adictel to help compulsive players.
If Adictel wants us to close or limitate an account following a complain, we have to do it, we signed a contract for it.

Casino Partouche is only play for fun now - therefor doesnt need the use of Adictel for its Online operations (but uses adictel for its land based operations)

FairPlayers opened its new service to actually look up software sources, check up payouts and give their validation of software - it was an opening,we jumped on it But indeed, we are in contact with TST Global to make a good playtech like certification - Its gonna take a little while, but its gonna be done and ill be proud to put it here first - Also next week ill contact Casino RIVA (Malta using our software) - to check if they can send us the agreement they have with the LGA that ISAAC Random generation can be used in Malta - But sadly Casino770 wont be able to put this certification on its website, because Casino770 is not licensed in Malta - it will be between lets say you all / us

See you

Jean Marc

 

[Edward D. Wood]

Hi Edward,

Well - i hope i was usefull on that one Next time this kind of problem occurs, doesnt hesitate to complain to your local forum, or email me at jm@casino770.com - i will pass the problem top priority

Jean Marc

Hi Jean Marc

Well...I don`t know who was responsible on this one. But it worked for somehow. Thanks for this "free 10$" experience. I appre. it.

Greetings

 

[JM-Partouche]

chuchu59 - information to give me

Hi chuchu59

Well yes i am back - sadly by 2007 i had this huge familly problem putting me in no to help anyone (heal and help yourself before anything - thats the way of life) - but here i am trying to help you.

For your 10$ problem of 2006 if i remember, i need your registration details (send me a pm or email with it) - and it shall be done

Also preventively i asked the customer service to give out on my budget to the people that got your familly name (got it from the casino770 account chuchu59) 10$ - tell if me it worked.

I couldnt go without finishing my replies, it would have been a little disrepectfull and im orry about it

Also whenever you have a complain about us, do not hesitate , MAIL ME, use the complain button of Brian, mp me (ill try to find back my pass ), do what is necessary - its always a pleasure

Jean Marc

Hello,

I just cant believe you are back. While you are still here, can you kindly resolve the issue we had that dated back to Dec 2006 in our exchange of PMs.

 

[JM-Partouche]

Hi Edward,

Well i really wish i was responsible for that one - hopefully i have my part, but casino770 is a familly (about 200 customer service.. mainly for french speaking market) - so i hope it just comes from a good team job

Best Regards and this time, good night - dont hesitate to email me if you have any specific question as i might not be online tomorrow to reply on the forum (blackberry mails woo)

see you !

Jean Marc

Hi Jean Marc

Well...I don`t know who was responsible on this one. But it worked for somehow. Thanks for this "free 10$" experience. I appre. it.

Greetings

 

[Rusty]

I am non the wiser

Casino770 is actually following the orders of Adictel to help compulsive players.
If Adictel wants us to close or limitate an account following a complain, we have to do it, we signed a contract for it

Why would a Casino bind itself to a group it had no affiliation with and give it complete control over their operations unless legally bound to do so?
What does the casino get out of this contract other than a warm glow from this philanthropic gesture?

Is casino770 part of the partouche group or are Fast_cpu the software providers part of your group?

I assume you are saying that because casino Riva uses Fast_cpu software and is licensed in Malta that Casino770 software is trustworthy by default but you do seem to understand the need to be independently audited and RNG tested.That is good.


I still do not understand the connection between fairplayers and Adictel either they seem to be odd bedfellows.

Sorry if I sound cynical and kudos to you for taking the time to explain and help out some of the other members in this thread.

One last thing JM can you tell me how your slots work.
With previous software I have played the slots have virtual reels with a set amount of symbols on each reel and the order never changes.
With your software I did not see the same order of symbols appear reappear on any reel.
Are the symbols generated randomly or are the reels just very very long?

Happy New Year to you too.
Thanks

 

[aka23]

4th message from aka23

Well sadly the guy is an affiliate, so mainly i can redirect him to his affiliate manager, to check on the website again and see if the warning can be removed - which i will do, lets try to be fair and square

[aka23 - Maybe indeed you and your account manager (whoever he is) can revise this situation and indeed talk about it]
...

I send to the Account Manager of "aka23"

You do not have permission to view link Log in or register now.

his request about the Warning - to see if we can work review the situation.

Based on comments in this thread, it sounds like the warning is still accurate. If the related issues are resolved, then I will update or remove the warning. The 3 main components are:
1. Disproportionately large number of disputes for a casino of this size
2. Software issues, like the ones SlotsWizard described a few pages back
3. Players have reported highly improbable win/loss results

 

[JM-Partouche]

Hi aka23

1. 2. and 3. - This is completely understandable - The good point is that you are ready to review the situation at some point in time - which is good - remember that you can keep in touch with me with "situations" in email (its everywhere)

Best Regards, and happy new year to you aka23

Jean Marc

Based on comments in this thread, it sounds like the warning is still accurate. If the related issues are resolved, then I will update or remove the warning. The 3 main components are:
1. Disproportionately large number of disputes for a casino of this size
2. Software issues, like the ones SlotsWizard described a few pages back
3. Players have reported highly improbable win/loss results

 

[JM-Partouche]

Hi Rusty,

Well you know in business, i am confused as well

Anyways - Casino770 is indeed following the orders of Adictel to help compulsive players - you can try by yourself, send a mail to them, give them your account and tell that your spending is not controlled correctly, and mainly i will get virtually slapped (not me personally, but i guess some guy at the risk management)

Now - Why is that ?

Simply, because in France (mainly), we have a huge social history, we help people, and that if you get adictel, it is a big plus, it means that your Casino is actually one serious Casino on the French speaking market. Its a little like casinos that gets Ecogra on the UK market (something else in the list yes !)

So mainly we give control over the players operations (non showing them any financial details, or game details) - because they actually represent the people playing on our Casino. Again, we got to treat our players as we would like them to treat us. If a player feel his spending is out of control on Casino770, he will contact Adictel, that will mainly ask us to limit / or close his account (for 7 days minimum), if we do not, we loose Adictel, its all over the french news (Thanks to Adictel media power), basically its over ! - See here i gave a good tip for online operators wanting to do the french market

Adictel does this for Online gambling, but as well for online Gaming (WoW !), land based casinos, Tobacco, Drugs, Alcohol, Eating disorders, Instant messenger addiction, s?x addiction.. the guys are big. They even developped a system to check someone is really 18 online (we aim to try that somedays)

So mainly, financially its indeed a loss, but wed rather prefer loosing a client out of control in its spending that loosing most of our french speaking market because we didnt follow adictel guidelines - well i hope you understood, and i really hope its clearer for you - my apologies if its not..

--

As for casino770 fastcpu partouche etc

Mainly Casino770 started it all, back 10 years ago (or so!), then the software evoluted quickly into something interesting others Casinos, Fast CPU got created, which acts independently - ACF-WEBMASTER was created for following the affiliates needs, same it acts independently, and actually it will soon get other casinos that fast cpu ones, Casino Partouche is a client but removed its Casino (and Poker) internet online operations, to (wild guess) actually apply for an actual French Casino License for its online operation, and should be back mid-feb.

so lets summarize :

Partouche is not owning Casino770.
Casino770 is not owning Adictel nor Fairplayers.
ACF Webmaster is an independant affiliation plateform owned by the 770 Group.
FastCpu is now independant , but was originally created by the programmers of the Casino770 Software.
Adictel/Fairplayers is a french company that helps out addictions.

--
Sorry if I sound cynical and kudos to you for taking the time to explain and help out some of the other members in this thread.
--

Really please do not worry about this

--
I assume you are saying that because casino Riva uses Fast_cpu software and is licensed in Malta that Casino770 software is trustworthy by default but you do seem to understand the need to be independently audited and RNG tested.That is good.
--

Indeed, its for the sake of Casino770 - I also even recommand for Casino770 to obtain a European License, and its progressing.. but again its a slow and long process (all that involves lawyers and money mainly !)

--
One last thing JM can you tell me how your slots work.
With previous software I have played the slots have virtual reels with a set amount of symbols on each reel and the order never changes.
With your software I did not see the same order of symbols appear reappear on any reel.
Are the symbols generated randomly or are the reels just very very long?
--

Here - i am sorry i dont understand the question, just because my english is not that good

more exactly that part :
With previous software I have played the slots have virtual reels with a set amount of symbols on each reel and the order never changes.

Best Regards, have a very good week end

Jean Marc

I am non the wiser

Casino770 is actually following the orders of Adictel to help compulsive players.
If Adictel wants us to close or limitate an account following a complain, we have to do it, we signed a contract for it

Why would a Casino bind itself to a group it had no affiliation with and give it complete control over their operations unless legally bound to do so?
What does the casino get out of this contract other than a warm glow from this philanthropic gesture?

Is casino770 part of the partouche group or are Fast_cpu the software providers part of your group?

I assume you are saying that because casino Riva uses Fast_cpu software and is licensed in Malta that Casino770 software is trustworthy by default but you do seem to understand the need to be independently audited and RNG tested.That is good.


I still do not understand the connection between fairplayers and Adictel either they seem to be odd bedfellows.

Sorry if I sound cynical and kudos to you for taking the time to explain and help out some of the other members in this thread.

One last thing JM can you tell me how your slots work.
With previous software I have played the slots have virtual reels with a set amount of symbols on each reel and the order never changes.
With your software I did not see the same order of symbols appear reappear on any reel.
Are the symbols generated randomly or are the reels just very very long?

Happy New Year to you too.
Thanks

 

[lojo]

And so it is clear that at no time has anyone in these organizations used a database of problem gamblers to market a gambling product?

 

[SlotsWizard]

7th message - SlotsWizard

For his problem, i would need his specific username on the casino to forward to the technical departement to make a checkup with the games he actually played - as you must know casino policies, we can check players enguiries only with their statistics in our databases (photoshopping is so easy).

I don't have an account there, nor do I plan on opening one up. I was playing in free mode. If you actually think I went to the trouble to photoshop it, you can see for yourself by playing the game in free mode as I did.

As for the payout percentage, this one got to be calculated on a few many hands to be known rightfully - since the video pokers follow the vegas poker rules (random) - and unlike slots are not using what we call cycles, the percentage will indeed vary a lot if you play just a few hands - this relates to the ISAAC random generator, and again if you wish to get a few tests on millions of hands - it would be with pleasure (might take about a week to find you this)

Please don't insult my intelligence. I did not post the return % I experienced from the few hands I played in free mode. What I posted was the long-term theoretical return of the paytable. These results can be verified by using video poker analysis programs such as

You do not have permission to view link Log in or register now.

,

You do not have permission to view link Log in or register now.

or

You do not have permission to view link Log in or register now.

.

Mainly here, id need your Casino username to check up your little problem/outcomes with the poker - send it to me in email - i will straight forward it to the technical notice, with an URGENT notice

Again, I only played in free mode (which requires no account registration) and the same results can be experienced by simply opening free-play mode yourself. The steps to recreate it are very simple:

1. Go to

You do not have permission to view link Log in or register now.

2. Click on "Instant Play Version"
3. Click on "Play Money"
4. Click on the "Video Poker Games" category
5. Enter the "Texas Hold Em" game
6. Select a coin size
7. Place a bet

Your software gives the impression that little, if any, debugging took place, and hardly any attention was paid to detail. Some of the sound effects were ripped off from Microgaming software.

You can't just throw something together and deploy it in the hopes of raking in the Euros as quickly as possible - things like this take time. Hire a decent programmer or something.

One last thing...

video pokers follow the vegas poker rules (random) - and unlike slots are not using what we call cycles

Did you just admit that your slots are rigged?

 

[Zoozie]

.. since the video pokers follow the vegas poker rules (random) - and unlike slots are not using what we call cycles
Jean Marc

Did you just admit that your slots are rigged?

I agree with Slotwizard. It is misleading to call them slots then.

Thanks for that information, it was probably more than you intended to give. And Vegas slots does also not use ''Cycles'. The LV video-slots uses random non-weighted reels. This information is available IGT that produces some of the most popular video-slots or Wikipedia. But cycles have been used in AWP/"Fruit slots" and not in normal slots.

You saved me from having try the slots (in fun mode) since they not really are slots anyway.

 

[winbig]

2. Well, this matter is fixed as well, the notification was on the website
www.casino770.us

As you can read :

US citizens and residents are not allowed to use the services and products we provide and they will not be accepted on our website.

General Health & Financial Warning: Gambling involves risk. By gambling on any real money website, you run the risk that you may lose money or suffer psychologicial injuries. You gamble at your own risk.

That's fine and all, but why weren't players emailed?

Nevermind really, it's a moot point. I think you have bigger problems to explain, judging by the previous posts...

and omg, I just looked at the free play mode....
Doesn't MG have a copyright on their lobby layout?

FWIW: Here's the place where they got their games. Outdated URL (Invalid)

 

[uungy]

Just recieved an email back from LGA

The System Review for certification does not include software testing. However with respect to the RNG used by the licensee, the Authority requires a certificate from an independent certification entity stating that the RNG is truly random.

This doesnt resolve this at all, in fact cofuses it alot.

LGA are a very reputable licensee, I have used them in the past, and they really do have powers over their licensed companies, however this only really seems to be for the financial side, ie refusal of payments etc. They resolved my dispute extremely well (in my case I got the money within 24 hours of them saying I was in the right, which I think is what they have to do), however when it comes to testing I think they rely on third parties, which doesnt really put much credit on the software.

I have sent them a follow up query requesting the company who tested the software, and will post the follow up

 

[ugaboga]

I am always intrigued by French operations, being a francophile and all So I decided to download Casino770, being a French operation.

The software is an absolutely disgrace, the GUI (user interface), is a culimation of copies from Playtech and Microgaming. The slots also use similar game and audio themes. Even the layout of the slots are extremely similar to those of MG.

It's quite a sad state for a French company to use non-inspiring software like that which is being utilised by Casino770. The French have always been leaders in innovation and technology. I can confirm this by looking at my collection of Citron's! When I look at my Citron Desse, I am reminded of just how unique and innovative the French are! (not to mention how inspiring their designs are!)

I'm sure Patrouche can do better!

 

[Rusty]

Thanks JM,

I received an email explaining that I had received a free chip to the value of 20 for casino770 which was generous as the promotion was for only 10.
So a good way to playtest the slots in real money mode without risk.

The software is very sloppy with no consistency between the interfaces used in the slot layouts.
It is difficult to see just how much you are staking at times and the payline diagram obscures the reels as they spin
It seems they do not have set reels and each symbol is generated (who knows how) and they certainly do not have the feel of proper slots
In the lobby I could not see anyway easy way to check my balance and I had to load up a slot before I realised I had credit.
It does feel like this software has been tacked tied and taped together and I would not dream of depositing to play the slots there.

JM_Partouche has been very responsive to most of the issues raised here so I can not say that Casino770 is rogue but for such a large operation their software is quite amateurish and as Lojo and Uungy have pointed out there are still some very serious issues that need to addressed