LottoGo - Cashback Query

[SYPlayer95]

Morning All,

Had a decent weekend on the slots, however, the site listed above I had a bad run. To soften the blow they offered 10% Cashback on net losses.

So, I deposited £1,110, balance at the end was 0. Simplistically, net losses of £1,110. Cashback that should have been awarded is £111.

Live chat says this - 'But just to confirm you wagered £834.50 with a total winnings of £78.20, meaning a net loss of £756.30, 10% of that is a cashback value of £75.63.'

Obvious questions from me are:
1. If my balance was drawn down to zero, where has the other money been wagered. If I deposit £1,110 and have a balance of 0, I must have wagered most than £834.50.

Secondly, why are they deducting total winnings from wagered? What's that got to do with a net loss.

Am I missing something here?

Thanks all.

 

[L&L-Jan]

Simplicity is king and can be found in the cashback at all british mate

 

[SYPlayer95]

Simplicity is king and can be found in the cashback at all british mate

Amen brother.

 

[hubbadubbadingdong]

Total loss I’m with you, should be $111 ;
but check the language (small print terms ) of the promo “Net loss” by definition is spent vs won, casinos do weird things.

When you check the terms , might be some time limit, or another special rule that could explain the diff also