Resolved Casino US not honoring bonus from e-mail

CAPTMARV

Dormant account
PABaccred
Joined
Sep 27, 2008
Location
USA
Hello all,

I was sent an e-mail from casino US this morning, offering a 250% match bonus. Deposit $20, and get a $50 bonus and get 50 free spins on Avalon. I went ahead and deposited $20, but only got a 100% match bonus of $20. Support said they sent the e-mail in error, and I am not eligible for the 250% bonus. They did credit me the 50 free spins after I asked to speak with a manager. So they owe me $30, it's not my fault they sent me a bogus e-mail, luring me to deposit. I had forwarded the e-mail to support, and they confirmed they received it, but still wouldn't honor it.
Anyone else have any problems?
 

leonardo99

Senior Member
webmeister
PABaccred
MM
Joined
Sep 28, 2010
Location
romania
Why you not try to use Live Support to ask operators about your bonus?
Casino US is member of Vegas Partner Lounge .. No problem with bonuses or payments.
So I'm sure if you explain again your situation you will receive your bonus..try live support..it's more easy
 

CAPTMARV

Dormant account
PABaccred
Joined
Sep 27, 2008
Location
USA
Hi, I did go through live chat, and when he said he wouldn't credit my bonus, i asked to speak to a manager on chat. I spoke to the manager, and he explained they sent me the e-mail in error, and wouldn't credit the remaining $30 owed. I have the chat transcript available.
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
Well its the casino's error. They should give you the additional $30. I would try the rep here first and if you cant get anywhere you can PAB but only if you try the rep first.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Sorry, not good enough. When PLAYERS make errors a VERY HARD LINE INDEED is taken by casinos, so we expect the SAME when THEY make the error. Like WE have a responsibilty to check the terms, THEY have a responsibilty to check what they send out.

If they sent the email, but refused to honour it, they have failed to meet the standards for accreditation.

This is actually ILLEGAL in any "proper" B & M business, and companies have been heavily fined for sending out such offers, and only saying it's not available when the customer has already parted with their money.

Why they are making such a HUGE fuss over an extra $30 because of THEIR screw-up baffles me. Already, this cock-up has done MORE damage to their credibilty than would owning up to the error, losing $30, but being encouraged to be more careful in future.

This will also put other players off from depositing after receiving a similar offer, because they will have seen this case, and say to themselves "they won't get ME with that one", and in the bin it goes.
 

Pearland

Dormant account
Joined
Nov 25, 2005
Location
TEXAS
received same email for Golden Riveria but decided not to deposit -- can not ever get a cashin there over 2 yrs of play
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
Sorry, not good enough. When PLAYERS make errors a VERY HARD LINE INDEED is taken by casinos, so we expect the SAME when THEY make the error. Like WE have a responsibilty to check the terms, THEY have a responsibilty to check what they send out.

If they sent the email, but refused to honour it, they have failed to meet the standards for accreditation.

This is actually ILLEGAL in any "proper" B & M business, and companies have been heavily fined for sending out such offers, and only saying it's not available when the customer has already parted with their money.

Why they are making such a HUGE fuss over an extra $30 because of THEIR screw-up baffles me. Already, this cock-up has done MORE damage to their credibilty than would owning up to the error, losing $30, but being encouraged to be more careful in future.

This will also put other players off from depositing after receiving a similar offer, because they will have seen this case, and say to themselves "they won't get ME with that one", and in the bin it goes.

Amen! :notworthy
 

WyldGirl

Banned User
Joined
May 12, 2009
Location
California
Sorry, not good enough. When PLAYERS make errors a VERY HARD LINE INDEED is taken by casinos, so we expect the SAME when THEY make the error. Like WE have a responsibilty to check the terms, THEY have a responsibilty to check what they send out.

If they sent the email, but refused to honour it, they have failed to meet the standards for accreditation.

This is actually ILLEGAL in any "proper" B & M business, and companies have been heavily fined for sending out such offers, and only saying it's not available when the customer has already parted with their money.

Why they are making such a HUGE fuss over an extra $30 because of THEIR screw-up baffles me. Already, this cock-up has done MORE damage to their credibilty than would owning up to the error, losing $30, but being encouraged to be more careful in future.

This will also put other players off from depositing after receiving a similar offer, because they will have seen this case, and say to themselves "they won't get ME with that one", and in the bin it goes.

So if i got an email that I won $250 in a casino competition then an hour later got one saying it was sent in error should I push the issue? Oh and supposedly the winning email was mistakenly sent to ALL players but i have yet to find anyone else who got it!
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
So if i got an email that I won $250 in a casino competition then an hour later got one saying it was sent in error should I push the issue? Oh and supposedly the winning email was mistakenly sent to ALL players but i have yet to find anyone else who got it!

I would definitely try to contact the casino rep here before anything else, including posting anything else. If that fails you can speak to Max about what your options are.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
So if i got an email that I won $250 in a casino competition then an hour later got one saying it was sent in error should I push the issue? Oh and supposedly the winning email was mistakenly sent to ALL players but i have yet to find anyone else who got it!

Whilst still poor, you did NOT actually part with any money BEFORE you were told this was "not valid". The problem for the OP is that he deposited money on the strength of the offer, and only then was he told it wasn't valid. NOW he can't simply have his money back (well, not without a fight), because it has been held hostage by a poorer offer. He may NOT have deposited had he been given the TRUE offer.

Shops here have been fined even where customers discovered the "bait & switch" BEFORE they made their purchase.

This case is simply "bait & switch", whether by error or intent doesn't matter. The offer was NOT so "too good to be true" that they can argue the player "should have known" it was an error.

Worse still, it seems they are STILL sending out this erroneous email to other players, so clearly they have NOT learned their lesson, but would rather deal with it by telling players who deposit that the offer is "not valid". Were they required to honour the offer, they WOULD be making more of an effort to stop the mailers from going out, but because they can simply deny the offer after the fact, there is no financial incentive for them to deal with the problem at source (the mailers).
 

CAPTMARV

Dormant account
PABaccred
Joined
Sep 27, 2008
Location
USA
Thank you all for your input.
I've been gambling online for about 10 years, and I'm an affiliate also.
You see this crap once in awhile.
I've posted in the VPL area, hoping a rep will come on here, and make the situation right.
It's really not good business to operate this way, all it's creating is negative publicity.

Thanks again all for your input.

Cap.
 

felicie

Dormant account
Joined
Jan 21, 2009
Location
somewhere else
I've gotten that email from Golden Riviera, Crazy Casino and another one but the return address is (cas@cus-news-service.com) and I wondered if it's a promo site not the casinos sending it out. still wrong but often is the reason the actual casino doesn't accept them.
 

CAPTMARV

Dormant account
PABaccred
Joined
Sep 27, 2008
Location
USA
I've gotten that email from Golden Riviera, Crazy Casino and another one but the return address is (cas@cus-news-service.com) and I wondered if it's a promo site not the casinos sending it out. still wrong but often is the reason the actual casino doesn't accept them.

I agree, but this e-mail was from the casino.
I got the same one a couple of weeks prior to this one, took advantage of the offer, and was credited with no problems. That's why when I saw it again, I tried to take the offer again. I did forward the e-mail, and they siad they refused it, because they sent it in error.

Thanks..
 

felicie

Dormant account
Joined
Jan 21, 2009
Location
somewhere else
I agree, but this e-mail was from the casino.
I got the same one a couple of weeks prior to this one, took advantage of the offer, and was credited with no problems. That's why when I saw it again, I tried to take the offer again. I did forward the e-mail, and they siad they refused it, because they sent it in error.

Thanks..

I've been thinking about this and how many times I've received emails 'not meant to be sent to me' and I agree completely they should honor it. They should know us by now and I think they do. We have to carefully read every word and so should they. :) I've got 3 of them in my email right now and I'm going to go claim them all and we'll see what they say.
 

mellakka

Full Member
PABnononaccred
Joined
Mar 30, 2007
Location
Siam
I have decided to playing only those casinos witch are really trusted, mainly i play 32red and 3dice but sometimes feels to take advantage for those juicy promos what my emails showing me. Few months ago i was that mood and thing 777 dragon offering me deposit bonus + freespins, Need to say result i get treated like dog in there. After i was spend nearly 10 hours for talking via email and livechat in different casino rep`s they told me i am not going to get nothing. Issue ended when livechat suddenly just ask do i asking my account number, i answered no because i dont have a account in this casino, so livechat rep told me she just find my account and because of this thing i am not getting nothing. That was clearly casino fault because they havent check good for they records do i have an account.

i am so spoiled because good casinos like 32red and 3dice always giving the promos if they send emails for that no mather was that promo really ment for me
 

felicie

Dormant account
Joined
Jan 21, 2009
Location
somewhere else
A little update on this thread - I got a nice little freebie 'bonus' check in the snail mail from Crazy Casino which was one of the 'free spin' casinos mentioned here. They must be paying attention cause that never happens to me anyway. :)
 

CAPTMARV

Dormant account
PABaccred
Joined
Sep 27, 2008
Location
USA
Well that's awesome!
Hopefully they don't tell you that they sent it to you in error.
I hope you win lots of $$$ from that freebie!
:thumbsup:
 

CAPTMARV

Dormant account
PABaccred
Joined
Sep 27, 2008
Location
USA
RESOLVED

This complaint was resolved, thanks to Casino Meister!
Thank you Max for you help!
Casino US came through in the end, thanks.

Capt.
 

Stuff57

Dormant account
Joined
Nov 3, 2010
Location
cal
Whilst still poor, you did NOT actually part with any money BEFORE you were told this was "not valid". The problem for

Atually Wyldgirl posted that for me.

And yes I did deposit funds to enter the competition. I still have both the winning email and the follow up error email. And where they said everyone got the winning one in error i have yet to find another player who got it!
i am about done with all these online places.
 
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