Casino Rewards

Hi,

I know this won't go over well with some of you but I have to call'em as I see 'em.

I don't know if I had much to do with their decision but I do know I contacted CR after reading this thread because I have listed them for a long time and never had any complaints from players.

That doesn't mean I don't immediately become concerned when I read any negative things about casinos I list. All I can do is to try and list those places which have always treated me right and never caused any complaints from surfers I sent there to play, and keep reading forums such as here (amongst several) and just keep doing my homework: but I can't forsee when a casino starts falling from grace until such a time comes that it actually happens.

So when I read this thread I contacted CR wanting an explanation. Basically what i got was that (for instance) one of the posters had opened multiple accounts and that despite that fact; the reason they had told the player if he/she was to deposit and show an intention to be more than a bonus bunny then DESPITE the fact there had been multiple accounts opened;.... they'd still give the person the bonus. I thought that was very decent of them personally though I'm sure that statement will get quoted and then get instances thrown back at me which all involve bonus issues.


I tend to cater to players who are not terribly interested or concerned about bonus matters, and in fact I usually advise my players to not accept bonus offers unless they are playing the slots and fully understand what they're getting involved with:

Now please understand I am not in a position to be able to know who is telling the truth and who isn't. But I can say that in over 5 years of listing CR casinos that I've never had anybody claim they didn't get treated right (at least in the end. Sure there have been times when misunderstandings have happened but honestly I have never had a time when CR didn't satisfy the player .... at the very least in the end)

I mentioned to CR about this thread, giving the link, and I told them I was tempted to say something but that I was afraid to because I'm new here and didn't want to piss-off a bunch of people.

But I'd not be true to myself to not speak up so here i am.

So perhaps CR may not be the bonus chaser's heaven but for players of more substantial interests ... I think they will find CR quite agreeable.

* sorry if you don't agree with me. Please note I did not intend to be insulting to anyone person and I'm sorry if you took it that way. I respect your right to your opinion as well as hope you will do same for mine.
Please understand it is nothing personal as I don't know anybody here well enough for that to be the case.
 
There are few here who would object to an alternative view on an issue, but nevertheless it takes some character to jump into a generally adverse Casino Rewards thread to voice one, BB1 and I therefore think your post deserves to be read and answered.

You may well get some irate responses because there are players here that have had truly bad experiences with Casino Rewards (if you trawl through the archives under that name you will see what I'm talking about)

In fact, if Casino Rewards (or their marketers) was serious about being professional and player-sensitive they would not simply turn your enquiries around by accusing "one" of the posters here of being a multiple account merchant, but they would be monitoring this forum as the most balanced and most used by serious players to keep their finger on the pulse and try to remedy shortcomings that they will surely see here.

And they might also take the time to have someone with more interest and smarts than a junior employee run through recent archives to see what they are doing to piss off legitimate players. It may be both educational and beneficial to their business.

Running a competitive online casino group is not as easy as it used to be, and that's all the more reason why operators need to take more proactive steps to make sure they are not hurting themselves whilst stumbling over player perceptions.

One of the big complaints here if I remember correctly was a policy of rolling W/T's from one bonus over to another and unrelated bonus? And there have been complaints that Support reps have been pretty rude at times, too - never a good business practice.
 
bb1webs said:
So when I read this thread I contacted CR wanting an explanation. Basically what i got was that (for instance) one of the posters had opened multiple accounts and that despite that fact; the reason they had told the player if he/she was to deposit and show an intention to be more than a bonus bunny then DESPITE the fact there had been multiple accounts opened;.... they'd still give the person the bonus. I thought that was very decent of them personally though I'm sure that statement will get quoted and then get instances thrown back at me which all involve bonus issues.
I have two 'gripes' with CR which will leave them blacklisted by me unless something changes;-
1. Their ludicrous 'one Sign-up bonus across the group'. Why on earth do you need to have 6 casino's if you only give a SUB at one? What is the point of running more than one casino name?
2. Poor to non existent Customer Service. (I tried all possible ways to contact them - no reply)
 
jetset said:
...In fact, if Casino Rewards (or their marketers) was serious about being professional and player-sensitive they would not simply turn your enquiries around by accusing "one" of the posters here of being a multiple account merchant, but they would be monitoring this forum as the most balanced and most used by serious players to keep their finger on the pulse and try to remedy shortcomings that they will surely see here.

And they might also take the time to have someone with more interest and smarts than a junior employee run through recent archives to see what they are doing to piss off legitimate players. It may be both educational and beneficial to their business.

Running a competitive online casino group is not as easy as it used to be, and that's all the more reason why operators need to take more proactive steps to make sure they are not hurting themselves whilst stumbling over player perceptions...
Some excellent points here - and what is a real shame is that the person who set up the CasinoRewards forum account was suddenly told to have it cancelled. So I obliged the request and removed the account - this is why the link that I posted earlier goes nowhere.

This is a real shame since casino reps are not obligated to join in on the public discussions - that can be scary territory. But to be listed on the "Casino Operators" page merely gives the players a cyber lifeline to someone committed to get things done:
https://www.casinomeister.com/forums/groups/

I hope they re-examine this policy of theirs. There are many casino operators who regularly monitor this forum and have never posted.
 
KasinoKing said:
I have two 'gripes' with CR which will leave them blacklisted by me unless something changes;-
1. Their ludicrous 'one Sign-up bonus across the group'. Why on earth do you need to have 6 casino's if you only give a SUB at one? What is the point of running more than one casino name?
2. Poor to non existent Customer Service. (I tried all possible ways to contact them - no reply)

EXACTLT KASINO KING. Seems most casino groups do allow people to sign-up, but you never know, because often they hide who their "sister" sites are. I would only add one here:
3.) That they don't have any problem with you signing up at their other sites and receiving the bonus, if you lose. Should you win, that's when you find out that you are a "bonus abuser".:eek:
 
love2vegas said:
3.) That they don't have any problem with you signing up at their other sites and receiving the bonus, if you lose. Should you win, that's when you find out that you are a "bonus abuser".:eek:

I managed to become a 'Bonus abuser' by just signing up at ONE of their casinos. Got my winnings, but not the bonus though.
 
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Casino Rewards- Losers Welcome

I also had my comp points frozen. Prior to that I had a cash out of about $350 and it was a hassle. CS acted like this was a large cashout.

I started my online gambling with BJ Ballroom but since have unistalled everyone of CR casinos.


Buck
 
CR = cowardly rats

bb1webs said:
So perhaps CR may not be the bonus chaser's heaven but for players of more substantial interests ... I think they will find CR quite agreeable.

That's fine if CR wants to cater to these "players of more substatial interests" of which you speak. Yet they continue to market themselves to smaller fish (like me) to whom $100 means something.

I'm not a bonus chaser. I don't gamble online for a living. I do seek out the best value and service, and a big part of that is the bonus.

I resent CR's attitude towards good consumers like myself. I'm willing to gamble, but when a casino offers a bonus and I meet their requirements to obtain a bonus, I expect them to honor this commitment. And when they locked up $20 worth of loyalty bonus (or whatever name they use for it), they broke the deal IMHO.

And for the record, I hit my first royal at Lucky Emperor and cashed out so I'm not a sore loser (yet...lol). At least they pay winners so I'll give them that much, but that loyalty reward lock-up still chafes my hide.
 
bb1webs said:
So when I read this thread I contacted CR wanting an explanation. Basically what i got was that (for instance) one of the posters had opened multiple accounts and that despite that fact; the reason they had told the player if he/she was to deposit and show an intention to be more than a bonus bunny then DESPITE the fact there had been multiple accounts opened;.... they'd still give the person the bonus. I thought that was very decent of them personally though I'm sure that statement will get quoted and then get instances thrown back at me which all involve bonus issues.

Is a bait-and-switch decent?

I deposited at one of their casinos and claimed the sign-up bonus.

There was another bonus listed ("Get another $20 totally FREE just for making a deposit using NETeller or Click2Pay."), so I clicked it and tried to claim it before playing.

Instead of the bonus I got this:

"We regret to inform you that your use of promotional chips has been temporarily suspended. Unfortunately, due to promotional abuse in the past..... To exchange your points for casino chips simply deposit and play at any of your Casino Rewards partner casinos. Your points should be available to you soon!"

I did not abuse the bonus, I had not even started playing yet and I only had one CR account.

Anyways, that screen seemed to be specifically instructing me to open more accounts at other CR casinos.

To make a long story short, no matter how much I deposited at other CR partner casinos I could never cash in my CR points for cash.

(and by the way, have you seen their newletter? they list all their casinos with the sign-up bonuses and direct links encouraging people to sign up them all)

bb1webs said:
I tend to cater to players who are not terribly interested or concerned about bonus matters, and in fact I usually advise my players to not accept bonus offers unless they are playing the slots and fully understand what they're getting involved with.

Why should only slot players accept bonuses?

On your site, the first thing you say about most of the casinos is the sign-up bonus (e.g. "$25 no deposit and another match bonus up to $150 on first deposit")

With affiliates recommending Casino Rewards (despite all the player complaints), how was I supposed to know what I was getting myself into with this outfit?

bb1webs said:
So perhaps CR may not be the bonus chaser's heaven but for players of more substantial interests ... I think they will find CR quite agreeable.

If your players are going to play a lot (more than the wagering requirement), then why shouldn't they accept the extra cash bonus?

Everyone who accepts a sign-up-bonus is not a bonus abuser. I accept monthly bonuses from 32red, Intercasino, 49er, etc. I have made multiple deposits at those casinos this month after clearing the bonus requirements and will be offered those bonuses in the future despite winning and cashing out respectable sums at all three.
 
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Hi,

well this is very confusing because I am told by CR that they will give the bonus offered at each respective site as long as the player is depositing the needed amount.

Needless to say I don't want to be misleading anybody as that is not beneficial to my business especially when you consider that i base things on the player's getting treated right.

CR as I mentioned has never earned a complaint from my surfers (other than the CS agents being rude which CR has addressed a long time ago) but never about them holding up funds or anything to that effect; and as one person here (thank you) stated they won a royal there and DID get paid and that has always been my experience with this group is they do pay people when they win.

in answer to someone's post about my listing bonus offers. Yes I do. that's part of providing information about the casino so I find nothing from the ordinary about that. If you search further down however you'd find a link to an ebook I wrote covering many aspects of online gambling which includes a section about bonuses and the traps they often present.

before I finish I'd very much like to thank all of you for not getting out the torches and pitch forks because I had a different opinion than what the majority (in this thread at least) felt. That alone adds more credibility to your posts (from my standpoint) which needless to say leaves me more confused than ever about CR and with little option but to send some more testers thru the process and see what happens: but I do that on a regular basis anyway and have never had a problem.

However my testers all are asked to either lose the money I give them or else to parlay it into enough money that when they cash out it is going to be an amount that is enough to provide me with an accurate look into the cash-out process and not be just enough that they'd pay it anyway because it was such small potatoes. (example would be if I give somebody $50 then I'd want them to at least parlay it into $200 before cashing out). Usually by that point, (in retrospect apparently always since its never been an issue to arise) they have met any play-thru requirements that were necessary.
 
Is it true that the new player bonuses only apply to one casino per player?

Players cannot join other casinos and accept the sign up bonuses? If this is true then I'm a little embarassed, since I have never heard of this, even though I've been in this business for quite a while. D'oh!
 
Websites

Don't forget casinos can determine which affiliate a player signed up through. The fact that one website generates no complaints could be explained by saying that the casino treats such players preferentially, especially if that website generates profitable players.
A better test is to sign up through a "bonuswhoring" website, but play "properly" (as in not $1 BJ to WR), and then try to see if simply taking another sign up bonus or two results in a locked loyalty account.

I cite the player (soflat) who only signed up at ONE CR casino, claimed the bonus and found the loyalty account locked when claiming the Neteller extra - so what portal did they sign up through?
 
rowmare said:
Is it true that the new player bonuses only apply to one casino per player?

Players cannot join other casinos and accept the sign up bonuses? If this is true then I'm a little embarassed, since I have never heard of this, even though I've been in this business for quite a while. D'oh!
I'll see if I can get this nailed down. I was under the assumption that players can sign up at each casino and receive the new player bonus.
 
Casinomeister said:
I'll see if I can get this nailed down. I was under the assumption that players can sign up at each casino and receive the new player bonus.

thanks for checking on this CM

they will surely tell you it is ok......they always put the bonus in the reward account, the problem is transfering that bonus into the real money account even after had met said requirements......for example you're playing at one CR casino and you meet the bonus or reward requirement. then you go to transfer it and you get that ambiguous message that your reward is locked. then if you call in, they'll tell you to make another deposit to get that bonus. it's confusing and aggrevating at best sometimes made worse if you try and explain this civilly to one of their reps.
 
hermanikann said:
I must be blind :) I cannot see casinorewards under Casino Contacts?

Link Outdated / Removed

These losers do not bring up the guts to set up an account for one of their representatives in this forum, as they well know that they would not get anything but sore and upset players.
They would not be able to defend all their bad deeds because there is no term in their rules to back lots of their evil actings up with.

It is a bummer that this does happen at a Microgaming outfit and I will not be surprised if they manage to pop up on some rogue-lists next.
 
vinylweatherman said:
I cite the player (soflat) who only signed up at ONE CR casino, claimed the bonus and found the loyalty account locked when claiming the Neteller extra - so what portal did they sign up through?

I don't remember, but it is unlikely that it was thru a bonus chasers site (It is possible, as I do look for good bonuses in various places. But it's unlikely that I used a link from such a site. And I have never been denied a bonus from any other casino.).
 
Casinomeister said:
I'll see if I can get this nailed down. I was under the assumption that players can sign up at each casino and receive the new player bonus.

I signed up through BJB a year and a half ago. I contacted CS before signing up with Lucky Emperor. They said it wasn't a problem. After I deposited, though, they locked my loyalty account (which had my bonus chips in it). I emailed them several times, but never heard back from them. I'd be pleased if you'd look into it, since I still have $120 in bonus chips, from my play at BJB.
 
vinylweatherman said:
Don't forget casinos can determine which affiliate a player signed up through. The fact that one website generates no complaints could be explained by saying that the casino treats such players preferentially, especially if that website generates profitable players.
A better test is to sign up through a "bonuswhoring" website, but play "properly" (as in not $1 BJ to WR), and then try to see if simply taking another sign up bonus or two results in a locked loyalty account.

I cite the player (soflat) who only signed up at ONE CR casino, claimed the bonus and found the loyalty account locked when claiming the Neteller extra - so what portal did they sign up through?

I have never heard of a casino actually contacting an affilate program to have them seach the database for the identity of an affliliate attached to a code.

Oftentimes the affiliate program and the casinos are not even owned by the same folks.

In CR's case I believe they are, but am not sure.

I, too, never had a complaint about a CR casino. Plus I like that I can use a wagering based program, that means I don't get paid when people lose, I get paid when they play smart. My pay depends on the wagering done, and some people can spend a very long tme wagering $50 and then cash out winnings, and I get paid on the wagering, not the depost. Win or lose does not affect me. So, the more I help the player to play wisely, the more money I make. That fits right in with providing all that info about games on my site, and makes a win/win situation.

So, players from my site have been happy with CR, and so have I.
 
I just cant get anywhere with the CR support. I know they changede the terms after my cashout. I think my mails do proof that. In the mails they say I need to wager more at " 15 and 30 times rollover games " but they do not even have "15 times rollover games" in the terms now. I cannot find the casino at eCOGRA so what can I do . PAB?
 
Tracking?

While casinos may not know what affiliate a player has come from if through a third party program, they do have the individual banner tag. In a Microgaming casino this can be found in the registry in the main casino key as "Cookie". If the casino is downloaded directly this value is blank or "default". If the download was through an affiliate it will contain a "BTAG" reference that was allocated to the affiliate.
All the casino needs to do is store this "BTAG" and use it as a key when analysing player statistics. If they find that the majority of players from a particular link play the bonuses "cleverly", this tag will be blacklisted, and players will be more closely monitored for potential smart bonus playing.

I had a similar experience too. I was told it was OK to sign up and deposit at any of the sites, they awarded the bonus & I was quick enough to get it. When I had met WR and withdrawn, I found that my rewards account had been locked. This not only denies bonuses, but all tournament prizes and comp points.
In the end I won a further 800 with the money left behind while I waited for a resolution, withdrawing around 200 at a time (this must have p****d them off). Eventually, after I complained to Kawanake, they unlocked the rewards account (but did not tell me), and I promptly lost all of the disputed funds. This at least freed me to remove the casino from my PC.
I expect they will award any new bonus to me, but if the reward account is locked again what is the point, they might as well not give it!
They can be trusted to pay withdrawals, but not trusted with respect to any promotional promise.
 
Casino Rewards has the worst CS out there. They don't answer emails for days and then just restate the incorrect information that they stated the first time. Or they go one better by actually ignoring you're question and stating something irrelevant.

I have had nothing but problems cashing out everytime with this group, but then I'm stupid enough to keep giving them another try. I've been dinking around with them for a week trying to get my money out of one of their casinos.

They offer you a bonus, they claim that you've met all the WR, but the system won't let you withdraw your entire balance. CS just keeps stating that you've met the requirements, but doesn't fix the problem.

Stay away from these guys.
 
vinylweatherman said:
While casinos may not know what affiliate a player has come from if through a third party program, they do have the individual banner tag. In a Microgaming casino this can be found in the registry in the main casino key as "Cookie". If the casino is downloaded directly this value is blank or "default". If the download was through an affiliate it will contain a "BTAG" reference that was allocated to the affiliate.
All the casino needs to do is store this "BTAG" and use it as a key when analysing player statistics. If they find that the majority of players from a particular link play the bonuses "cleverly", this tag will be blacklisted, and players will be more closely monitored for potential smart bonus playing.

That is definitely possible and probably true for all online casinos, although there is no proof it is being used that way.

Still, it is likely especially true for affiliates who are being paid CPA - that means a flat fee for every player they refer. This has to be kept track of since casinos could literally go bankrupt if they don't avoid fraud here. If the affiliate gets a $100 referral fee, and the player only plays $50, the casino loses money. So that can obviously not be tolerated or soon there won't be any casino.

One thing that is confusing about CR I guess is the bonus system. Since they give away a lot of no deposit bonuses, they have a rule that you get one of these no strings attached. Then you have to deposit once before you can pick up a second no deposit bonus.

That's in the t&cs and is meant to keep people from just running through all the casinos playing no deposit bonuses.

It applies to the two really popular free spin offers, which is why I know.

Affiliates wo offer that promo should take the time to explain that in the description of the second one to avoid misunderstandings.
 
Casino Rewards is currently digging a hole that they are soon going to drown themselves in!
-Their constant ignorance is going to bring them nowhere but down and all their aggrieved players will not simply disappear silently.

I consider myself to be a truly fair person but this joint has absolutely gotten my blood boiling. They are disobeying their own terms in the belief that they are untouchable. The mass of built-up anger is however going to find a way through their wall and, unless they are going to show a change in ethics, will invade their fortress sooner or later.

I soooo much wish Casino Rewards would have answered many of their player's question in this forum. It would have absolutely exposed this operation's TRUE face!!

It is no surprise that they as well as Grand Prive do (did not) care to send a rep to the Meister forum. :rolleyes:
 

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