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Casino Napoli accepting UK players without a UK Licence

Discussion in 'Casino Complaints - Non-Bonus Issues' started by thesea123, Sep 25, 2017.

    Nov 2, 2017
  1. ricky

    ricky Experienced Member

    Occupation:
    banking
    Location:
    london
    push further, if not say you will complain to the financial ombudsman, or better yet show them cases from the financial ombudsman regarding chargebacks

    report it to the police first ( actionfraud), use the reference and give it to your bank
     
  2. Nov 2, 2017
  3. thesea123

    thesea123 Disabled Account (contact Admin)

    Location:
    Earth
    Cheers... I did not want to leave it without trying further. Ill contact Actionfraud and take it from there and post if there are any developments.

    Thanks:thumbsup:
     
  4. Dec 20, 2017
  5. Rach23

    Rach23 Newbie member PABnononaccred

    Location:
    Uk
    How did you get on? I'm having the same problem with my bank.


    Thanks
     
  6. Dec 29, 2017
  7. Rach23

    Rach23 Newbie member PABnononaccred

    Location:
    Uk

    Hi Dunover or Max could you possibly provide me with a statement of fact about the fraudulent and non-compliant activities of these casinos as I'm trying to chargeback with my bank at the moment and it's proving quite difficult. I would be very greatful.

    Thank you for your help with this.
     
    Last edited: Dec 29, 2017
    Marg30 likes this.
  8. Dec 29, 2017
  9. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    OK, you need to prepare a statement which you can use these facts from authoritative sources:
    https://thepogg.com/casino-review/casino-napoli/
    The above confirms their lack of UKGC license, inability to lawfully take UK players and previous fraud, including pirated games.
    For some reason (I'll report this to Bryan) Napoli doesn't appear in the rogue list as an individual casino under his Affpower/Alpha Interactive shower-of-shit summary in the Rogue Section.
    Next go here and confirm You must register/login in order to see the link. that Napoli nor Alpha Interactive are entitled to take UK players' bets.

    Keep it simple, this is all you really need to demonstrate your case, third-party authoritative evidence and the UKGC's non-licensing of the product you have purchased. Unfortunately banks know next to nothing about the industry which they serve here so I only wish they would actually have a line of phone communication to the advocacy sites or UKGC.

    I am not personally in a position of any authority other than experience, so all I can suggest is that on top of the two above pieces of evidence Max can type you a couple of paragraphs. I doubt he'll mention chargebacks as these are generally a no-no in casino world for obvious reasons, but simply a short statement listing the facts about this lot confirming their nefarious status.
     
  10. Dec 29, 2017
  11. Naok777

    Naok777 Experienced Member

    Occupation:
    Customer Service
    Location:
    UK
    It is relatively simple:

    Law that makes the UKGC the authority on the matter:
    You must register/login in order to see the link.

    What the UKGC says on the matter:

    You must register/login in order to see the link.

    Your reason for disputing the transaction is that Casino Napoli misrepresented their product / service as being available to you in violation of the above.
     
  12. Dec 29, 2017
  13. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes that, in a nutshell, sums the issue up and would be the premise for the chargeback. I wouldn't get too involved in legislation and the other bits above as from experience if the case looks too complex they'll just cross a line through it as they aren't legal experts or lawyers and won't invest the time in all that research and in that case they'll likely do the easy thing and leave the transaction to stand. Keep it clear, straightforward and simple, as you would if explaining the case to somebody that has zero gaming industry knowledge.
     
  14. Dec 29, 2017
  15. Rach23

    Rach23 Newbie member PABnononaccred

    Location:
    Uk
    Thank you all for your help its very much appreciated.

    I sent all the evidence over to the bank this morning and they have just rang me back. I've given them the further evidence above and they say there is nothing they can do. I paid with my visa debit.

    She said that she has researched it for me and looked into everything and she could only fit it into two categories fraud eg someone else has taken my card and used it or misrepresentation.

    She said they couldn't do fraud as they were deposits verified by visa and even though the site is acting fraudulently I paid for a game and got one.

    Any ideas for what to do now?

    Thank you once again
     
  16. Dec 29, 2017
  17. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Fight it - I understand the logic of the person speaking to you, but I would proceed to the Ombudsman. You paid for a game and got an ILLEGAL game that should never have been sold you and was provided by criminals. Basically these card companies are (unwittingly) assisting in money laundering by processing prohibited transactions to them. I think if you recorded or noted them saying 'even though the site is acting fraudulently' then that's most of your case underpinned as the card company is obliged to repay non-delivery of goods or fake goods.
     
  18. Jan 1, 2018
  19. Rach23

    Rach23 Newbie member PABnononaccred

    Location:
    Uk
    Thank you for this. I really do appreciate you giving your time to reply. I'll give it a go with the bank again first and then the ombudsman.

    Does anyone know of anybody who has
    been successful in getting their money back?


    Thanks

    Rachel

     
  20. Sep 6, 2018
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Over looked this - but it's never too late for the Rogue Pit: Napoli Casino - unethical rogue

    There you can read the chat transcript that indicates that these cretins take illegal UK bets and prey on admitted problem gamblers.
     
  22. Sep 6, 2018
  23. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee CAG webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Pirated software and offer their services illegally to UK players (with or without a problem). Damn, that is vile!!
    I hope a lot of people will find this thread and avoid this casino like the plague.

    Bad bad business practice. :confused:

    Will add them to the blacklisted casinos also and maybe send a warning out over Twitter.
     
    dunover, goatwack and Betreels Casino like this.
  24. Sep 6, 2018
  25. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    They're another shithole casino apparently - it seems Alpha Interactive are keeping someone busy.

    Scam site
     
    Casinomeister likes this.
  26. Sep 6, 2018
  27. Lincolnuk

    Lincolnuk Senior Member MM

    Occupation:
    Company owner
    Location:
    Lincolnshire
    Hope you can sort the past issue out but as a bit of advice going forward. Always check the license. Dont just see Uk gaming commission at the bottom and think its fine. click on it and track its license back. Also always check here as said before above. Use accredited and if you dont know always ask first before giving them your cash. A lot of members on here from all walks of casino background from large playing experience to employees of the sector
     
  28. Sep 29, 2018
  29. EkJR

    EkJR Experienced Member

    Location:
    Glasgow
    This is not correct. UK players can only play at
    The bank won't charge it back. The main reason being that you have manually authorised the transaction, I.e you have entered your card details, the amount and your CVC code. Banks only appear willing to refund recurring payments such as Spotify and other subscriptions. Gambling transactions appear on a different code which means they can't be reversed. I would continue to message the Casino, claim you are from the authorities in the UK and demand your deposits back or there will be further action.

    Trading Standards won't help you as Casino Napoli are not a UK business. You could contact the authorities in the country that their head office/licence is held in.

    It's a difficult one but you will have learned that it's on UKGC casinos you should be on, always check.
     
    Last edited: Sep 29, 2018
  30. Sep 29, 2018
  31. pinnit2014

    pinnit2014 Meister Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow and Home - N Ireland
    Entering card details manually has not bearing on a legitimacy of a chargeback.

    It’s to do whether goods or services were supplied/bona fida. I can manually authorise a transaction, service not delivered etc and can charge back on that basis.
     
  32. Sep 29, 2018
  33. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Sorry thats rubbish. You can chargeback gambling transactions.

    “claim you are from the police in the UK” which IS actually a UK offence. Dont recommend it.
     
    Playford7 and Borgie like this.
  34. Sep 29, 2018
  35. EkJR

    EkJR Experienced Member

    Location:
    Glasgow
    It does. Try speaking to a bank here about it, they will do nothing. They will say that the person fully authorised the transaction and will state they are unable to charge it back.
     
  36. Sep 29, 2018
  37. EkJR

    EkJR Experienced Member

    Location:
    Glasgow
    I can assure you you cannot. Try asking any UK bank and they will tell you the same thing. They will say because you fully authorised the payment they can do nothing on a gambling code. Trust me, I have tried with RBS, Halifax and Barclays in the past. They cannot do it.
     
  38. Sep 29, 2018
  39. EkJR

    EkJR Experienced Member

    Location:
    Glasgow
    Have fixed that now. Options are limited though.
     

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