Casino Napoli accepting UK players without a UK Licence

Naok777

Experienced Member
Joined
Jun 11, 2015
Location
UK
It is relatively simple:

Law that makes the UKGC the authority on the matter:
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What the UKGC says on the matter:

If you provide facilities for remote gambling (online or through other means), or advertise to consumers in Britain, you will need a licence from the Gambling Commission.
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Your reason for disputing the transaction is that Casino Napoli misrepresented their product / service as being available to you in violation of the above.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
It is relatively simple:

Law that makes the UKGC the authority on the matter:
You do not have permission to view link Log in or register now.


What the UKGC says on the matter:


You do not have permission to view link Log in or register now.


Your reason for disputing the transaction is that Casino Napoli misrepresented their product / service as being available to you in violation of the above.

Yes that, in a nutshell, sums the issue up and would be the premise for the chargeback. I wouldn't get too involved in legislation and the other bits above as from experience if the case looks too complex they'll just cross a line through it as they aren't legal experts or lawyers and won't invest the time in all that research and in that case they'll likely do the easy thing and leave the transaction to stand. Keep it clear, straightforward and simple, as you would if explaining the case to somebody that has zero gaming industry knowledge.
 

Rach23

Dormant Account
PABnononaccred
Joined
Dec 13, 2017
Location
Uk
Thank you all for your help its very much appreciated.

I sent all the evidence over to the bank this morning and they have just rang me back. I've given them the further evidence above and they say there is nothing they can do. I paid with my visa debit.

She said that she has researched it for me and looked into everything and she could only fit it into two categories fraud eg someone else has taken my card and used it or misrepresentation.

She said they couldn't do fraud as they were deposits verified by visa and even though the site is acting fraudulently I paid for a game and got one.

Any ideas for what to do now?

Thank you once again
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Thank you all for your help its very much appreciated.

I sent all the evidence over to the bank this morning and they have just rang me back. I've given them the further evidence above and they say there is nothing they can do. I paid with my visa debit.

She said that she has researched it for me and looked into everything and she could only fit it into two categories fraud eg someone else has taken my card and used it or misrepresentation.

She said they couldn't do fraud as they were deposits verified by visa and even though the site is acting fraudulently I paid for a game and got one.

Any ideas for what to do now?

Thank you once again
Fight it - I understand the logic of the person speaking to you, but I would proceed to the Ombudsman. You paid for a game and got an ILLEGAL game that should never have been sold you and was provided by criminals. Basically these card companies are (unwittingly) assisting in money laundering by processing prohibited transactions to them. I think if you recorded or noted them saying 'even though the site is acting fraudulently' then that's most of your case underpinned as the card company is obliged to repay non-delivery of goods or fake goods.
 

Rach23

Dormant Account
PABnononaccred
Joined
Dec 13, 2017
Location
Uk
Thank you for this. I really do appreciate you giving your time to reply. I'll give it a go with the bank again first and then the ombudsman.

Does anyone know of anybody who has
been successful in getting their money back?


Thanks

Rachel

Fight it - I understand the logic of the person speaking to you, but I would proceed to the Ombudsman. You paid for a game and got an ILLEGAL game that should never have been sold you and was provided by criminals. Basically these card companies are (unwittingly) assisting in money laundering by processing prohibited transactions to them. I think if you recorded or noted them saying 'even though the site is acting fraudulently' then that's most of your case underpinned as the card company is obliged to repay non-delivery of goods or fake goods.
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Pirated software and offer their services illegally to UK players (with or without a problem). Damn, that is vile!!
I hope a lot of people will find this thread and avoid this casino like the plague.

Bad bad business practice. :confused:

Will add them to the blacklisted casinos also and maybe send a warning out over Twitter.
 

Lincolnuk

Meister Member
MM
Joined
Dec 9, 2012
Location
Lincolnshire
Hope you can sort the past issue out but as a bit of advice going forward. Always check the license. Dont just see Uk gaming commission at the bottom and think its fine. click on it and track its license back. Also always check here as said before above. Use accredited and if you dont know always ask first before giving them your cash. A lot of members on here from all walks of casino background from large playing experience to employees of the sector
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
There are many perfectly decent casinos taking UK players without holding a UK license - that doesn't necessarily make them bad guys.

However, I had a quick look at Napoli and they appear to be offering NetEnt games to the UK... that is definitely not allowed :mad:
Whether they are real NetEnts or fakes - I'm don't know how to tell.
They don't seem to have all of them: e.g. No Reel Rush, Demolition Squad for starters - maybe more...?

Maybe some members who are experienced in this field could take a look...?

KK

This is not correct. UK players can only play at
Thank you for this. I really do appreciate you giving your time to reply. I'll give it a go with the bank again first and then the ombudsman.

Does anyone know of anybody who has
been successful in getting their money back?


Thanks

Rachel

The bank won't charge it back. The main reason being that you have manually authorised the transaction, I.e you have entered your card details, the amount and your CVC code. Banks only appear willing to refund recurring payments such as Spotify and other subscriptions. Gambling transactions appear on a different code which means they can't be reversed. I would continue to message the Casino, claim you are from the authorities in the UK and demand your deposits back or there will be further action.

Trading Standards won't help you as Casino Napoli are not a UK business. You could contact the authorities in the country that their head office/licence is held in.

It's a difficult one but you will have learned that it's on UKGC casinos you should be on, always check.
 
Last edited:

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Entering card details manually has not bearing on a legitimacy of a chargeback.

It’s to do whether goods or services were supplied/bona fida. I can manually authorise a transaction, service not delivered etc and can charge back on that basis.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
This is not correct. UK players can only play at


The bank won't charge it back. The main reason being that you have manually authorised the transaction, I.e you have entered your card details, the amount and your CVC code. Banks only appear willing to refund recurring payments such as Spotify and other subscriptions. Gambling transactions appear on a different code which means they can't be reversed. I would continue to message the Casino, claim you are from the police in the UK and demand your deposits back or there will be further action.

Trading Standards won't help you as Casino Napoli are not a UK business. You could contact the authorities in the country that their head office/licence is held in.

It's a difficult one but you will have learned that it's on UKGC casinos you should be on, always check.

Sorry thats rubbish. You can chargeback gambling transactions.

“claim you are from the police in the UK” which IS actually a UK offence. Dont recommend it.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Entering card details manually has not bearing on a legitimacy of a chargeback.

It’s to do whether goods or services were supplied/bona fida. I can manually authorise a transaction, service not delivered etc and can charge back on that basis.

It does. Try speaking to a bank here about it, they will do nothing. They will say that the person fully authorised the transaction and will state they are unable to charge it back.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Sorry thats rubbish. You can chargeback gambling transactions.

“claim you are from the police in the UK” which IS actually a UK offence. Dont recommend it.

I can assure you you cannot. Try asking any UK bank and they will tell you the same thing. They will say because you fully authorised the payment they can do nothing on a gambling code. Trust me, I have tried with RBS, Halifax and Barclays in the past. They cannot do it.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Sorry thats rubbish. You can chargeback gambling transactions.

“claim you are from the police in the UK” which IS actually a UK offence. Dont recommend it.

Have fixed that now. Options are limited though.
 

sarah1234

Dormant Account
Joined
Nov 11, 2017
Location
United Kingdom
NO, it is NOT 'unlawful' - if you have used a credit/debit card you can use Section 75 to charge back and being duped into purchasing goods or services that don't meet your local standards or regulations is covered. The purveyor has also breached their contract with the said payment providers. :thumbsup:

If the claimant needs evidence then a statement can be provided that the seller was operating fraudulently.
How do I get this statement?
 

sarah1234

Dormant Account
Joined
Nov 11, 2017
Location
United Kingdom
Were you able to charge back in the end? I just rang my bank and it didn't phase them that it was gambling and they said they'd open a case for me. I'm holding off right now to give these rogues a chance to just refund me. One company has already just refunded me.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
:thumbsup:Tell the bank you'll issue a small claim for a refund as they have funded an illegal casino deposit without due diligence.

The “due dilligence” doesnt apply as the bank isnt duty bound to check all recipients without reasonable suspicion. But if you can prove the company is operating illegally (criminally) - which the UKGC email proves, then you will get it back. Btw each chargeback is about £600 per transaction to merchants and there is a very low threshold before the merchant provider will pull the plug (it used to be about 1.5 - 2% on a rolling 12 month basis). So the casino is not going to be very happy. At all.
 

sarah1234

Dormant Account
Joined
Nov 11, 2017
Location
United Kingdom
£600 each time there is one charge back??? So if there's multiple chargebacks? The one that is in talks with me to settle is sticking to a - I have to send them valid ID which I definitely don't want to do as they have threatened me and are clearly criminals. If they're going to be charged £600 for each chargeback, then they're being stupid! How do I get that email from the UKGC?
 

susanjbo

Banned User
Joined
Sep 17, 2007
Location
australia
Just to add, you can only charge back the deposit amounts, not any wins or bonus, chip value above the deposits.
But most of the card scheme rulings are universal, with some regional differences. And the bank doesn't have to accept your request. Well we didnt at one time. Unfortunately in Australia its not customers requesting charge backs but government new auditing system to combat gaming transactions. Customers one day have all the extra money in the account not knowing. Not many call to ask why there's extra funds thou..lol

We are given reason codes that are blank. Because any gaming transaction no longer have valid defence mechanisms for merchants.

12 months ago we rejected majority of charge back requests . Now its become automated when gaming code 7995 is received.
Will I have a job soon .lol
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
£600 each time there is one charge back??? So if there's multiple chargebacks? The one that is in talks with me to settle is sticking to a - I have to send them valid ID which I definitely don't want to do as they have threatened me and are clearly criminals. If they're going to be charged £600 for each chargeback, then they're being stupid! How do I get that email from the UKGC?

Yep, that doesn't surprise us on here. @Webzcas will tell you all about their stunts.

I'm not sure how you would go about it, other than to use their response to your e-mail which should confirm lack of valid licensing.
 

Dave182

Dormant Account
Joined
Nov 29, 2019
Location
Uk
Has anybody had any success doing this? I sent all evidence over to my bank who agreed this was a case of misrepresentation, however as the payments went through a third party (MOONCARDS and SQPAY) they could not issue the charge back as it wasn't them who misrepresented their products, they just took payments as instructed.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Has anybody had any success doing this? I sent all evidence over to my bank who agreed this was a case of misrepresentation, however as the payments went through a third party (MOONCARDS and SQPAY) they could not issue the charge back as it wasn't them who misrepresented their products, they just took payments as instructed.
You need to speak to the payment processors
 
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