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Casino Napoli accepting UK players without a UK Licence

Discussion in 'Casino Complaints - Non-Bonus Issues' started by thesea123, Sep 25, 2017.

    Sep 25, 2017
  1. thesea123

    thesea123 Disabled Account (contact Admin)

    Location:
    Earth
    Okay, so the biggest complaint I have is against myself as I was a complete idiot as you will see if you read on...

    I checked out the Casino Napoil site after seeing it recommended on another site. Once on the Napoli site I went straight to the bottom of the web page to read all of the gubbins regarding who owned the casino, which group it was associated with and details of the UK license (I am a UK player).

    Thing is, all of the important info was obscured but a 'Chat support' tab. All of a sudden, without my prompting, I found myself in a chat session with a Casino Napoli rep.

    The rep was good, not too pushy and answer all my questions regarding bonuses, but encouraged me to join up, which I did. I said I did not want a bonus. I deposited and within a few mins had lost £400 after the worst run of Blackjack ever.

    I went to see the chat tab to ask for a bonus as a gesture of good will, given my bad luck, but this time the chat tab had moved and I could see that actually Casino Napoli had no UK license and was licensed by Curaçao.

    This is a first for me. If any UK player usually signs up at a casino with no UK license it automatically blocks the registration.

    What is the legal position of a casino with no UK license to who offers gambling to UK players? I am not delusional, I know the money is lost, but is there any body I can complain to regarding Casino Napoli taking UK players?

    Like I started with, I am an idiot for not double checking the license and given a Curaçao license seems to have as much worth as one from North Korea, but it would be nice if there was something that could be done to them for not adhering to UK regulations for UK players.

    Thanks for reading.
     
  2. Oct 14, 2017
  3. ricky

    ricky Experienced Member

    Occupation:
    banking
    Location:
    london
    Iamnotalawyer...but legally you may allowed to chargeback said amount as the website is committing tax fraud/gambling without a permit, imagine betting on the street with the 3 card monte fools...
     
  4. Oct 14, 2017
  5. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    There are many Curacao casinos which will take UK players even when they shouldn't, they even display the Union Jack and have fancy graphics in GBP or £ and sites like AskGamblers promote these with little or no understanding that that once you deposit you are stuck. If the casino is using legit software, none of the slots *should* work when you load them.

    I wouldn't recommend a charge-back under any circumstance - that is unlawful. Ask the casino to launch an investigation, open a complaint if needed, and insist your deposit is returned.

    Highly recommend in future choosing a casino from https://www.casinomeister.com/accredited-casinos that way you know your country is accepted and in most cases a rep will be able to help you if any issues arise.
     
  6. Oct 14, 2017
  7. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    NO, it is NOT 'unlawful' - if you have used a credit/debit card you can use Section 75 to charge back and being duped into purchasing goods or services that don't meet your local standards or regulations is covered. The purveyor has also breached their contract with the said payment providers. :thumbsup:

    If the claimant needs evidence then a statement can be provided that the seller was operating fraudulently.
     
  8. Oct 14, 2017
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    There are many perfectly decent casinos taking UK players without holding a UK license - that doesn't necessarily make them bad guys.

    However, I had a quick look at Napoli and they appear to be offering NetEnt games to the UK... that is definitely not allowed :mad:
    Whether they are real NetEnts or fakes - I'm don't know how to tell.
    They don't seem to have all of them: e.g. No Reel Rush, Demolition Squad for starters - maybe more...?

    Maybe some members who are experienced in this field could take a look...?

    KK
     
  10. Oct 14, 2017
  11. electronictonic

    electronictonic Experienced Member

    Occupation:
    Carer
    Location:
    UK
    Casino Crapoli is blacklisted @ ThePogg


    1.8/10

    Review last updated – August 2017

    Casino Napoli are part of the Alpha Interactive Solutions N.V. group. We believe that it is highly likely that this company are related to the Game Tech N.V. group for reasons detailed in the Trustworthiness section. This group are were previously regulated by the Malta Gaming Authority but moved their license around the time that there were ongoing disagreements between themselves and the regulator regarding the management of player complaints. This platform has previously been caught using pirated Net Entertainment games.
     
  12. Oct 15, 2017
  13. thesea123

    thesea123 Disabled Account (contact Admin)

    Location:
    Earth
    Thanks for all of your replies.

    When I emailed Casino Napoli regarding the issue they sent back a standard T&C copy and paste:-

    I am interested in the chargeback idea? Though I have never done one before. My bank are quite good so I could call them to discuss the options.

    However can I really say I was duped to the bank with my hand on my heart? I did not know they did not have a UK Licence but I should have done more homework. Also are Casino Napoli actualy acting fraudulently in accepting UK players without a licence?

    If I did a chargeback on the deposits based on them not having a UKGC licence then any UK player could open an account with a Casino without a UK Licence which was willing to accept them, then if the players win try and withdraw if they lose perform a charge back based on them not having a UK Licence. It seems open to abuse from untrustworthy players. And I did accept the T&Cs?

    Thanks for all your input,
     
  14. Oct 15, 2017
  15. thesea123

    thesea123 Disabled Account (contact Admin)

    Location:
    Earth
    Just a quick one........ NetEnt not allowed to offer their games to the UK? I have played at many casinos that offer NetEnt games and have a UK Licence?
     
  16. Oct 15, 2017
  17. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    1. Yes, they are but that goes with the Alpha Interactive territory. They are forbidden by law to take UK players' cash. They do so on the premise you'll lose and be none the wiser, if you win well they won't pay you and have no assets in the UK/EU so believe they're beyond the reach of consumer and criminal law.

    2. If it was open to abuse then it's definitely the egg before the chicken, because it wouldn't be abused if they abided by the laws in the first place! :rolleyes: Secondly, you don't seem to understand just what a load of despicable, dishonest and criminal ****s this lot are! Untrustworthy players cannot abuse them because they don't pay them anyway!

    Charge them back and in future use the accredited list here! You have all the legal ammunition you need about them not being entitled to take your money. If you need to, ask Max nicely to provide you or the card company with a brief statement of fact about the fraudulent and non-compliant activities of these vermin.
     
  18. Oct 15, 2017
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    NetEnt games are allowed at UK licensed casinos only - not at unlicensed ones.
    Sorry I wasn't clear! :oops:

    KK
     
  20. Oct 15, 2017
  21. RichyJ75

    RichyJ75 Silly Member PABnonaccred

    Occupation:
    Dogsbody and personal servant to my kids
    Location:
    United Kingdom
    Just as a side thread, I have been receiving loads of spam e-mails in the last week from various outlets promoting Napoli Casino and listing their offers, etc. Perhaps they are now concentrating on the UK market?
     
  22. Oct 15, 2017
  23. SlotGrinder

    SlotGrinder Senior Member

    Occupation:
    Poker Player
    Location:
    England
    If you don't want a bonus then why would you ever sign up to a new casino ? There's a number of highly reputable casinos out there which offer great game selction , fast cashouts , great customer service etc etc so no idea why anyone would want to risk signing up at a new place unless they wanted to take advantage of a good sign up deposit bonus :confused: Unless you are banned or self excluded from all the good casinos
     
  24. Oct 15, 2017
  25. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, a lot of this vomit comes from Ukrainian spamming companies paid from Israel. 'Godiginnow' is one that springs to mind. They promote everything from some reputable sites to many Alpha Interactive fraud sites such as Ramsesgold, Napoli, Gale and Martin or Curly Watts and Raquel casino whatever it's called.
     
  26. Oct 15, 2017
  27. thesea123

    thesea123 Disabled Account (contact Admin)

    Location:
    Earth
    You are right Slotgrinder, I should have stayed put at videoslots but I had hit the monthly deposit limit and fancied a change of scene and have tried most of the big names allready.

    I have been getting a few emails from Gale and Martin offering 400% bonus. I checked the site and it had a very similar feel to it as Casino Napoli, I spoke to the chat and they gave me the same kind of speel as the Casino Napoli site. I asked them directly if they had a UK licence, fully aware they did not, and the chat dodged the question and said 'we accept UK players'. So I get the feeling some Curacao licensed sites are targeting UK players... Just the dreadful name 'Gale and Martin's' sounds tailor made for the UK, it sounds like a dodgy British expat bar on the Costa del Sol.

    The more I think about it the more suspicious the Live Blackjack gameplay was on Casino Napoli was. It was incredible how the dealer hit 21 time after time and with the player delt plenty of AA encouraging a split or 11 encouraging a double, the more I find out about them the more suspicious I am. Though still possible it was correct and just a very very bad run of luck.

    I am going to call my bank tomorrow and give them all facts I have and see what they think re chargeback.

    Thanks, Sea
     
  28. Oct 16, 2017
  29. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    The demo versions of the NetEnt games appear to be genuine, although they are hosted on the EveryMatrix platform. The server address being You must register/login in order to see the link.. Which seems odd, considering EM isn't mentioned anywhere in the footer, as would normally be the case.

    But no Netent games are available to UK players, once logged in

    Whether, for non-UK players. they'd still be served from the EM servers when in real play mode, is another matter.
    Since those sites which were using the fake Netent games, were getting the demo versions on their home page by directly addressing the demos at Redbet.com, and then using their fake servers in real play mode.

    So the same could be happening here, or they may actually be genuine, since they're being blocked to UK players
     
  30. Oct 16, 2017
  31. Comar19801

    Comar19801 Banned User - spamming twat

    I believe this is true. I have read similar thread elsewhere and there were 2 people with the same issue (not the same casino as far as I remember though)
     
  32. Oct 16, 2017
  33. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, they will only let you play dodgy 2winpower slots or Betsoft who ain't fussy. When they were caught offering fake Netent, all Netent did was say 'naughty boys here, use our proper games' and that's why they don't provide them to their illicit UK sign-ups.
     
    GC_Konstantin likes this.
  34. Oct 20, 2017
  35. thesea123

    thesea123 Disabled Account (contact Admin)

    Location:
    Earth
    Bank says no chargeback

    So I spoke with my bank and explained the issue. They said they would not be issuing a chargeback as per visa regulations regarding gambling transactions.

    They said this was because it was Visa policy in such matters and that I had invalidated the chargeback since I had given the operator my card details. They said I should go to trading standards or a govenmental body to complain.

    I explained that because the casino had acted fraudulently in being unregulated in the UK in the first place there was no Trading standard body or govenment department I could go to as they dont carry a UK licence. The bank rep just sounded out of their depth and gave a 'computer says no' response.

    I am a bit vexed. If I had lied and told the bank 'oh I dont recognise these transactions somone has used my card without permission' they would have most probably given the chargeback.

    Not sure if I shoudl push the bank further on the matter :confused:
     
  36. Oct 20, 2017
  37. cateringfetch

    cateringfetch Spammer

    Occupation:
    Sales manager
    Location:
    London
    Good news for UK players.
     
  38. Nov 2, 2017
  39. ricky

    ricky Experienced Member

    Occupation:
    banking
    Location:
    london
    because people believe that diff casinos give them different luck
     

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