Casino Cruise bonus terms.

[lockinlove]

To be fair Steve, this wouldnt have happened if you read the TOS properly. Not meaning to rub it in cause im sure youre pissed off as it is. But for the past however long, the growing amount of complaints about bonus issues has reached incredibly high levels. Sometimes the players fault and sometimes the casinos.

I play with bonuses maybe 10% of the time. And anytime I do, I read all the terms. I then ask support 3 questions. What is the max bet, Are there excluded games and is there a cap on winnings. If its a casino Ive played at once a long time ago, I will also ask them to search my details and make sure I havent made duplicate accounts, or some kind of issue with a sister casino that could come back to haunt me.

I then take a screenshot of their responses and the terms. This is in case a casino ever tries to screw me over. Its pathetic I feel the need to do this but again thats probably why I rarely play with bonuses. Just too much crap.

You should be taking precautions anyways given that you have another active gambler in your household that likes to play online slots too.

That being said, as per my response above. The casino is also wrong here.

 

[Steverc69]

To be fair Steve, this wouldnt have happened if you read the TOS properly. Not meaning to rub it in cause im sure youre pissed off as it is. But for the past however long, the growing amount of complaints about bonus issues has reached incredibly high levels. Sometimes the players fault and sometimes the casinos.

I play with bonuses maybe 10% of the time. And anytime I do, I read all the terms. I then ask support 3 questions. What is the max bet, Are there excluded games and is there a cap on winnings. If its a casino Ive played at once a long time ago, I will also ask them to search my details and make sure I havent made duplicate accounts, or some kind of issue with a sister casino that could come back to haunt me.

I then take a screenshot of their responses and the terms. This is in case a casino ever tries to screw me over. Its pathetic I feel the need to do this but again thats probably why I rarely play with bonuses. Just too much crap.

You should be taking precautions anyways given that you have another active gambler in your household that likes to play online slots too.

That being said, as per my response above. The casino is also wrong here.

Yes indeed, your advise has been well taken in my household.

We have 5 adults and I know at least one of my grown ups likes a gamble, don't know about the other two as they seem to work and hibernate in their respective rooms.

Have brought this up with all in the house to be aware of pitfalls of online casinos terms but as you can imagine in reply I got a few grunts and nods of the head.

Your advise is odopted with me and will be very cautious in future.

Thank you.

 

[Hirvo]

Hello everyone and hope all is well with you all.
I have a complaint about with reference to treatment I received from Casino Cruise.
Bonus terms and being accused of having a duplicate account.

Have been online gambling over 10 years now and never came up against this one so I am asking for your advise and help on this issue.

All started when I opened my account with the casino and started playing, I took the initial bonuses and never had any luck with these. I continued playing and had made over 20 deposits when gameplay started going my way and I cashed out £500. Less than half my deposits but a start I thought.

I was made a VIP pretty quick here and as with any casino that's got to be a plus..right..

As I have mentioned before I have been doing this over 10 years, my better half also is a player and over the years we have been members of many casino at the same time and neither of us has ever had a issue raised by any casino about this. Until now that is.

I was originally accused of having a duplicate account by Casino Cruise but this was not the case as both my account and the one my wife had were opened by ourselves individually and both validated by Casino Cruise individually.

Both of us used our own bank account and cards.

After a while I question why the withdrawal was taking so long and was told it was with the financial dept.

OK I thought that means it's on its way just new terminology for getting processed.

I deposited once more and gameplay was still good and got my £50 to £400 and cashed out thinking good only £300 down and had some good gameplay so can live with that.

Got a email telling me my funds were confiscated due to having broke the bonus terms and conditions due to both my wife and I having a account with the casino and taking a bonus on our individual accounts.

It is there in the very small print that no two players using the same address, computer and IP address can take the same bonus.

If anyone on here has a crystal ball i would love to have one to.

I have no idea what anyone else is upto on our home computer and why should I. Their money and spare time is theirs to do as they please and how am I to know what gambling they are doing, gambling is a private affair to the individual.

The manager of this casino is apparently a good guy according to this site and hope this is true and he steps in to make this right.

So to finish as I feel this casino is calling me a cheat and a lair, so why after not winning on any bonus would I deposit a further 20 plus times. Also why did the casino not inform me of this condition until I tried to make a withdrawal and then let me make a further deposit.

No fair play here whatsoever.

Sorry to go on but I hate being ripped off.

What was the outcome of this? Did You get your money back?
Im in almost the same situation now, just a little higher amount.
Same site.... Feeling Ripped off.

The thing is i dident knew that the Other person in my Household even started an account , she just asked were i was Playing and later on started her own account.
Cant really see Why they are punishing me since i was following the rules.
Cant see how it Can be My fault if someone else starts up an account?
Delete hers account or whatever but dont touch mine!

 

[Hirvo]

Well anyway i PM:d the representative for the site, hope they are making things right.

Someone wrote that the owner of the site was a good Guy?
Hope that is true, and i hope this will end well.

 

[Steverc69]

Hello buddy,

This was my original point that I had no idea who else in my house was playing here.

Anyway I have had no luck getting my money from these pirates disguised as a cruise ship and it was actually Bryan the main man on here who said the manager was Awesome! !

They should be advertising with the Jolly Roger as their logo.

Good luck and keep me posted if you have any sort of result on the high seas...

 

[Hirvo]

Hello buddy,

This was my original point that I had no idea who else in my house was playing here.

Anyway I have had no luck getting my money from these pirates disguised as a cruise ship and it was actually Bryan the main man on here who said the manager was Awesome! !

They should be advertising with the Jolly Roger as their logo.

Good luck and keep me posted if you have any sort of result on the high seas...

Oh....really sad to hear. I will talk to their rep and let you know if ill have any luck.

 

[FavoPlayer]

Since 16 of February and still no reply from CasinoCruiseRep?

 

[Hirvo]

I got almost the same problem as the thread maker.
Trying to get in touch with their rep but he aint replying My messages:/

 

[maxd]

I got almost the same problem as the thread maker.
Trying to get in touch with their rep but he aint replying My messages:/

Hi, Max Drayman here. I handle the PAB and complaints sections of Casinomeister. I have received your PAB but it seems you did not take our good advice to read and follow the Pitch-A-Bitch FAQ as requested. Please do read the FAQ and resubmit your PAB, otherwise your PAB will be delayed and/or discarded.

Thank you for your cooperation.

 

[Hirvo]

Hi, Max Drayman here. I handle the PAB and complaints sections of Casinomeister. I have received your PAB but it seems you did not take our good advice to read and follow the Pitch-A-Bitch FAQ as requested. Please do read the FAQ and resubmit your PAB, otherwise your PAB will be delayed and/or discarded.

Thank you for your cooperation.

I Read it but My English is not very good sorry, i Changed email adress and so on.
Hope its better now

 

[LloydApter]

Apologies for not replying sooner - i will sort out this issue of late replying on our side.

Please let me know if this covers the full situation or if you have something to add before i look into this.

Also, please PM me your username and email you used at our casino.

Thanks

Hello everyone and hope all is well with you all.
I have a complaint about with reference to treatment I received from Casino Cruise.
Bonus terms and being accused of having a duplicate account.

Have been online gambling over 10 years now and never came up against this one so I am asking for your advise and help on this issue.

All started when I opened my account with the casino and started playing, I took the initial bonuses and never had any luck with these. I continued playing and had made over 20 deposits when gameplay started going my way and I cashed out £500. Less than half my deposits but a start I thought.

I was made a VIP pretty quick here and as with any casino that's got to be a plus..right..

As I have mentioned before I have been doing this over 10 years, my better half also is a player and over the years we have been members of many casino at the same time and neither of us has ever had a issue raised by any casino about this. Until now that is.

I was originally accused of having a duplicate account by Casino Cruise but this was not the case as both my account and the one my wife had were opened by ourselves individually and both validated by Casino Cruise individually.

Both of us used our own bank account and cards.

After a while I question why the withdrawal was taking so long and was told it was with the financial dept.

OK I thought that means it's on its way just new terminology for getting processed.

I deposited once more and gameplay was still good and got my £50 to £400 and cashed out thinking good only £300 down and had some good gameplay so can live with that.

Got a email telling me my funds were confiscated due to having broke the bonus terms and conditions due to both my wife and I having a account with the casino and taking a bonus on our individual accounts.

It is there in the very small print that no two players using the same address, computer and IP address can take the same bonus.

If anyone on here has a crystal ball i would love to have one to.

I have no idea what anyone else is upto on our home computer and why should I. Their money and spare time is theirs to do as they please and how am I to know what gambling they are doing, gambling is a private affair to the individual.

The manager of this casino is apparently a good guy according to this site and hope this is true and he steps in to make this right.

So to finish as I feel this casino is calling me a cheat and a lair, so why after not winning on any bonus would I deposit a further 20 plus times. Also why did the casino not inform me of this condition until I tried to make a withdrawal and then let me make a further deposit.

No fair play here whatsoever.

Sorry to go on but I hate being ripped off.

 

[Hirvo]

Apologies for not replying sooner - i will sort out this issue of late replying on our side.

Please let me know if this covers the full situation or if you have something to add before i look into this.

Also, please PM me your username and email you used at our casino.

Thanks

I was in about the same situation last sunday, they confiscated 3150£ i wrote 2 private messages to casinocruiserep but no response, hope we Can sort this out aswell.

 

[LloydApter]

I was in about the same situation last sunday, they confiscated 3150£ i wrote 2 private messages to casinocruiserep but no response, hope we Can sort this out aswell.

Please PM your username and email so i can look into this. Thanks

 

[Steverc69]

I was in about the same situation last sunday, they confiscated 3150£ i wrote 2 private messages to casinocruiserep but no response, hope we Can sort this out aswell.

I hope you have more luck than me, still no answer to my question why let me keep depositing when the casino knew I couldn't win regardless?

 

[Hirvo]

I hope you have more luck than me, still no answer to my question why let me keep depositing when the casino knew I couldn't win regardless?

Have You PMed their rep so he Can investigate the matter?
I hope they sort this out for both of us!

 

[Steverc69]

Have You PMed their rep so he Can investigate the matter?
I hope they sort this out for both of us!

Yes but he said the financial dept would not do anything.
Really hope you have some luck mate and a happy ending but I have had none and to be honest I now stay away from certain casino operators. Good luck.

 

[Hirvo]

Yes but he said the financial dept would not do anything.
Really hope you have some luck mate and a happy ending but I have had none and to be honest I now stay away from certain casino operators. Good luck.

Okey :/ im Waiting for a response from their rep.
I let You know how it ends...

 

[Hirvo]

Yes but he said the financial dept would not do anything.
Really hope you have some luck mate and a happy ending but I have had none and to be honest I now stay away from certain casino operators. Good luck.

Still Waiting........

 

[Tirilej]

Still Waiting........

Didn't you submit a PAB? If you cancelled it then wait for the rep to respond but otherwise let Max do his job.


ps. No idea why you also dug up an old thread about them. To try and make them look bad doesn't make you look better.

 

[Jono777]

Didn't you submit a PAB? If you cancelled it then wait for the rep to respond but otherwise let Max do his job.


ps. No idea why you also dug up an old thread about them. To try and make them look bad doesn't make you look better.

Glad you posted this!

Was in the middle of posting something very similar but had to pop out before I'd finished

 

[Mouche12]

Apologies for not replying sooner - i will sort out this issue of late replying on our side.

Please let me know if this covers the full situation or if you have something to add before i look into this.

Also, please PM me your username and email you used at our casino.

Thanks

Quite a relief that Lloyd is looking at these issues. Based on what Bryan says about him all of the OP's troubles should soon be a thing of the past! Lloyd, please do also have a look at the issues posted at other sites regarding non-payment, issues with KYC, etc. Much appreciated!

 

[CasinoCruiseRep]

Hello Everyone,

We have been in contact with Hirvo via PM. The player and his girlfriend opened 2 accounts the same day through the same affiliate.
Both players deposited 1000 SEK each and took our Special 150% welcome bonus. Hirvos profile was not completed and instead of his address the player wrote his email.

The player mentioned that his girlfriend opened an account without his knowledge. However, our investigation leads us to believe that this is not the case, and in fact the player opened 2 accounts himself.

As a part of T&C of every responsible online casino, a player cannot have two accounts originating from the same postal address.

Kind Regards,
Casino Cruise

 

[Hirvo]

Hello Everyone,

We have been in contact with Hirvo via PM. The player and his girlfriend opened 2 accounts the same day through the same affiliate.
Both players deposited 1000 SEK each and took our Special 150% welcome bonus. Hirvos profile was not completed and instead of his address the player wrote his email.

The player mentioned that his girlfriend opened an account without his knowledge. However, our investigation leads us to believe that this is not the case, and in fact the player opened 2 accounts himself.

As a part of T&C of every responsible online casino, a player cannot have two accounts originating from the same postal address.

Kind Regards,
Casino Cruise

First You call Steve a liar and now me?
Great job
So i stole her credit card and made a deposit then aswell? Or?

 

[lockinlove]

First You call Steve a liar and now me?
Great job
So i stole her credit card and made a deposit then aswell? Or?

Dont you have a PAB filed?

 

[CasinoCruiseRep]

Dear Hirvo,

We have been in contact with Steverc69 and explained to him about our Duplicate account policy.

I kindly ask you to stop posting on different threads, and create your own if you wish to discuss your specific case.

Kind Regards,
Casino Cruise