Resolved casino.com hold - watch out?

bash_2357

Banned User - violation forum rule 1.9 - multiple
Joined
Jun 12, 2005
Location
london
Yesterday, i deposited in casino.com 200
I was awarded a 25 bonus and was told i needed to wager 12times on various games which i did ( SLOTS ) basically.
I got up to 507. When i came to withdrawing it would only let me withdraw 507-50 rather than 507-25. Which was what i was expecting as it is a sticky bonus.

After very lengthy chats - i am told because my balance before depositing the 200 was not zero- it was 0.10p - an old bonus of 25 would be taken back also!!

This is appaling as far as i can see. And they are not budging.
 

kmay87

Meister Member
PABnononaccred
PABaccred2
Joined
Jun 19, 2008
Location
England
I read something similar not so long ago.

What do the t and c's say with regards to this bonus? Most nowadays state 'your balance must be 0' or less than xxx, or no pending withdrawals etc.

It would be cruel of them to remove that 25 for the sake of 10p left in your account, especially if it was a sticky bonus, as they couldn't lose either way, but if it's in the terms, there's probably not much you can do as you agreed to the conditions when you took the bonus.
 

bash_2357

Banned User - violation forum rule 1.9 - multiple
Joined
Jun 12, 2005
Location
london
I couldn't find anything in terms about it wiping to zero. But i just think players ought to be warned about this because most bonuses expire when it gets to <1.

Its harsh and also inflexible- many casinos would let it go and see that its a bit of a nonsense but if they insist of sticking to their guns about this they will lose good customers.

But maybe they don't care.
 

kmay87

Meister Member
PABnononaccred
PABaccred2
Joined
Jun 19, 2008
Location
England
In that case, I would contact them again, and remind the operator of their terms and conditions.

'12.1

Unless specifically stated otherwise no two promotions can be used in combination and promotions only apply to deposits and wagers on the CASINO.COM download software. .'

They've contradicted their own terms, and it's the casinos fault, not yours, if they credited a bonus that you shouldn't have got as their was still money left over in your account prior to you being awarded this bonus.

It also states in the t and c's (as all casinos do) that real money is used before bonus money - in terms of wagering - so it's quite possible that 10p is bonus money, hence the above.

But all of this for 10p? That's just a little bit petty.
 
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bash_2357

Banned User - violation forum rule 1.9 - multiple
Joined
Jun 12, 2005
Location
london
I have also realised that neteller doesn't allow you to withdraw pennies ( here anyway) so there was always the possibility of leaving 10p in there!
 

lauram

Dormant account
Joined
Feb 18, 2008
Location
toronto
If i get my account that low i pick a game and play it off before next deposit.
Last week i had 10 cents left at a mg casino and this was from 50% match after you deposited so i wanted to clear it off. Well turned out well for me
i hit free spins on isis game went to make a coffee and not sure how i did it but paid me 97.50 so i didnt have to make a deposit. Always clear it out then there is no carry over for a bonus.
 

bash_2357

Banned User - violation forum rule 1.9 - multiple
Joined
Jun 12, 2005
Location
london
^ yeah - good point ( but you must have been gutted when you got $97 from a 10cent spin - presumably you normally play 10 or 20times that bet size?)

Anyway, is there a casino.com rep here? Would like to know what they think?
 

stokes

Experienced Greenhorn
Joined
Oct 10, 2006
Location
Springfield
I had the same problem with a couple of Playtech casinos (e.g. Carnival and Vegas Red), but chatting with support always helped (got back the money).
 

bash_2357

Banned User - violation forum rule 1.9 - multiple
Joined
Jun 12, 2005
Location
london
I had the same problem with a couple of Playtech casinos (e.g. Carnival and Vegas Red), but chatting with support always helped (got back the money).

Well not here it doesn't. And people need to know i think?
Still no response from any rep.
 

lauram

Dormant account
Joined
Feb 18, 2008
Location
toronto
Yes I had thought of that also if i had of played my normal amount for that slot what it would of paid. But i always look at it this way the higher the bet at least for me the less bonus rounds free spins and large hits i seem to land.
So i might not of gotten that at all if i had of been playing dollar a spin.
 

bash_2357

Banned User - violation forum rule 1.9 - multiple
Joined
Jun 12, 2005
Location
london
RESOLVED: Today i got this email:

Our Casino Department have investigated your account regarding the play only bonus for 25 you received on the 01/09 and the second one you received on the 16/09, and regarding the 50 that were removed from your account as a result of your withdrawal and they have re-credited your account with a 25 Cash bonus which is redeemable.

This is due to the first non redeemable bonus that you played down to 0.10 and then re deposited for the re-load bonus. This 25 as I said earlier has now been re-credited.

Apologies for any inconvenience caused and if you have any questions or queries please do not hesitate to contact us at any point.

Kindest regards
 

Rhyzz

Full Member
Joined
Jan 4, 2008
Location
United Kingdom
Mansion really annoy me with this - they have been told to fix it before and still fail to do so. No other Playtech Casino that I play at suffers from the problem so what the hell they are doing I don't know...

(Yes, I am annoyed because this little problem of theirs cost me a fair amount previously!)
 

Rhyzz

Full Member
Joined
Jan 4, 2008
Location
United Kingdom
Casino.com = Mansion.com

They bought the domain a few years back, it was being used as a portal but they are now using it as an operator.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Is Mansion still the official sponsor for Spurs. Hope they do better than the team who is rooted at the bottom of the Premier League.

Sorry for the derail.
 
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