Casino aoutmatically setting slot bet at max bet

[Nifty29]

I'm sorry, but I disagree with you on this one.
We're not talking about a 'normal' max. bet spin here, like with Microgaming.
That might cost you 20x your normal stake.
750 pounds per spin is so far out of anything you would normally play that its outright roguish to set a slot to that default.

Maybe some Arab oiltycoon would play like that, but these betsizes should only be available on players request, special whale settings, and in no way be a default setting.


Ofcourse the casino will say that you COULD have won, but its my opinion that no software should ever allow this to happen, plain and simple.
And I'm actually very surprised that it can.

Well actually we kinda agree. I did say it was disgusting behaviour to set the default that high, but we are talking about 2 seconds to check your bet before you spin. Given that every casino is different, and anyone who has played for 5 minutes will know this, so there has to be at least some responsibility on the player.

If the casino refunded this bet, every low roller in town will be taking a $750 spin and claiming it was an accident. You may think its far fetched, but it will happen.

 

[aceking123]

hi most playtech casinos are pre set to high level bets before you even start to make a bet , if youve done a reinstall of a playtech casino , you will find on return that slots have been preset back to max bet .

i know it seems unfair but you should of checked on your bet before you spun , point im making what if you hit 10k on that bet would you be offering the other 9,250 quid back to the casino ? i doubt it , just take it as a lesson learnt check your bets before hitting that spin button .

least you tried to complain & at least they did offer a good will gesture better than nothing at all .

 

[gloria460]

I do believe that this is roguish. Who in the world has a max bet of almost 1200.00?? The money should be given back plain and simple.

This sorta happened to me at Hard rock in Tampa except it was nowhere near your bet size. I had been playing 2 cent machines on wolf run and was moving around the casino playing the same machine.

I sat down and put in my voucher of 254 dollars and six spins later I had 14 dollars. I did not even notice I was sitting at a dollar machine and was playing 40 a spin...boy was I bummed out but it was nothing that I could do so left with my 14 bucks...no machine in Hard rock is set at max bet so this online casino was set to take unsuspecting depositors money. They probably catch a lot of people this way.

 

[felicie]

Me too thinks it's roguish. She walks in, sits down, hits Spin and surprise! It was Max Bet? Totally deceptive.

 

[De Beuker]

Well actually we kinda agree. I did say it was disgusting behaviour to set the default that high, but we are talking about 2 seconds to check your bet before you spin. Given that every casino is different, and anyone who has played for 5 minutes will know this, so there has to be at least some responsibility on the player.

If the casino refunded this bet, every low roller in town will be taking a $750 spin and claiming it was an accident. You may think its far fetched, but it will happen.

The solution to that problem is very simple: Dont set your slots at such an insane max. bet.

Ofcourse the player has the responsibility to check the betsize before playing.
I always do that, or try to, but sometimes in the heat of the moment you forget.
I dont think that there are many players who NEVER accidently hit a max. bet spin.
Shit happens, but it should never have such devastating consequences.

There's nothing wrong with casinos showing a little responsibility too imho..

 

[lamarsh]

I would think that the casino would send out an email or popup regarding this. It would totally take you by surprise. In essence, they have now changed the rules without warning.

 

[Nifty29]

I can tell you that I never use the max bet button only the spin button, due to being punked a few times in the past. Never at any time did I consider asking the casino to refund the bet. As someone pointed out, would they have returned the winnings if they had hit a winner? No way Jose'! I'm sorry, but you can't have it both ways.

I repeat.....I think it's wrong to set the default so high, BUT it is a separate issue to whether the OP should have taken 2 seconds to check their bet, and AFAIK such s requirement is in the general terms of every casino.

Gloria's example was a good one. Did she ask the casino for a refund because she didn't check the denomination of the machine? Of course not, because she realised it was her mistake AND she could well have hit something huge.

Yes the casino has made an error in judgement regarding the settings, but so did the player in regards to ensuring their bet was correct.

The $100 bonus probably reflects the casinos' share of the blame so the OP should consider himself lucky that he got a $750 bet for only $650. Most casinos would just say "tough bikkies".

 

[felicie]

Ok so we've been 'punked' nifty? lol which means hit Max Bet by mistake right? Ok, except she says she hit SPIN not MAX. Am I missing something here? Plus support told her they'd look into it. They can see if she hit Spin or Max can't they? Its too coincidental that the default was set so close to her balance amount also. stinky stinky stinky.
On the other hand, if what she did was hit Max Bet by mistake then I'm with you 100% that it's player's responsibility to check.

 

[vinylweatherman]

Other arguments aside, there is one other that is with the player all the way:-

RESPONSIBLE GAMBLING!

In setting the slot to default to $750 per spin every time the game is loaded, regardless of the players' own playing style. Have the casino demonstrated the right attitude to doing it's own part in promoting responsible gambling among players?

This situation is the classic "accident waiting to happen", since the casino has made the player responsible for checking each and every game to ensure that the default is a bet they are happy to make.

The RESPONSIBLE attitude would be to either retain the stake from the last session, or to set a default that the majority of players feel is not too far off their usual bet.

Can the casino argue that the majority of it's players would be comfortable making the odd $750 default bet through forgetting to set up the slot before taking their first spin?


The FIRST section in the standards expected of a CM accredited casino focus on this very topic.

Player and Responsible Gaming Focused

Must forbid underage play.
Must have a clean history of fairness towards their customers.
Must be able to take care of any player issue swiftly and professionally.
Must display information about responsible gambling, with links to relevant organizations.
Must offer and enforce spending limits in addition to both temporary and permanent self exclusion options.

Although there is no specific point dealing with the choosing of software bet defaults, the last one comes close.

Would setting a game to always load with a $750 stake be considered as "OK".

They certainly don't "offer" a service to the player that would protect them from accidental'y making that $750 spin, and they can't "enforce" something they don't offer.

Well, this is Main Street, and they recently lost their accreditation over their attitude to timely payments of player withdrawals. This is yet another move in the wrong direction.

We KNOW that the default bet is something the operator has control over, so this is no accident, they CHOSE to set the default this high for their players.

I have loaded many RTG slots, and the default is usually a max coin and max line bet between $2 and $10. I have not even found it POSSIBLE to push the bet past $125, as this seems to be the RTG default setting.

 

[angelcake]

I would just like to thank everyone for thier comments.I never hit max bet as some people may have thought just spin it was already set at this bet.I would just like to point out that i have spoke to the casino manager and it has now been resolved to my satifaction.Thankyou Betfred

 

[Nifty29]

I would just like to thank everyone for thier comments.I never hit max bet as some people may have thought just spin it was already set at this bet.I would just like to point out that i have spoke to the casino manager and it has now been resolved to my satifaction.Thankyou Betfred

OK I'm lost.

What has Betfred got to do with this...they aren't a Mainstreet casino...

Are you able to tell us what the resolution was?

 

[chayton]

I've been caught at Intercasino - their games default to max bet every time you open them. Of course it's $25 not $750, but still, you have to reset every time you enter a game. I haven't played there for awhile so I don't know if it's still the same.

 

[chayton]

OK I'm lost.

What has Betfred got to do with this...they aren't a Mainstreet casino...

Are you able to tell us what the resolution was?

post #17 the OP specified that this happened at BetFred - not sure how they got MainSt at the beginning...?

 

[ergopro]

OK I'm lost.

What has Betfred got to do with this...they aren't a Mainstreet casino...

Are you able to tell us what the resolution was?

Maybe she meant a high street bookie/casino in her opening post.

 

[gloria460]

I would just like to thank everyone for thier comments.I never hit max bet as some people may have thought just spin it was already set at this bet.I would just like to point out that i have spoke to the casino manager and it has now been resolved to my satifaction.Thankyou Betfred

I usually don't push for what the resolution was but in this case can you at least tell us what it was? I'm also getting tired of casinos giving players the run around until they find out that the player has outed them on casinomeister.

 

[KasinoKing]

Maybe she meant a high street bookie/casino in her opening post.

Confused me too at first - but I worked that out too in the end!

I usually don't push for what the resolution was but in this case can you at least tell us what it was?

I agree. I must admit I find it somewhat irritating when I'm following a thread like this one, eager to see how it pans out, only to be left wondering at the end when the OP just says "it's sorted"...

So come on Angel - HOW was it resolved?
Please tell!
KK