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Cannot Log-In To Victor Chandler (VC Bet)

Discussion in 'Sportsbook Complaints' started by naruhiro, Jul 25, 2008.

    Jul 25, 2008
  1. naruhiro

    naruhiro Dormant account

    Occupation:
    Salary Man
    Location:
    Philippines
    To anyone who can relay my message to VC Bet. I’ve been sending an e-mail to them why I can’t log in to my account and kept receiving the same reply that says they will give me the answer in 36 hours repeatedly. I tried to reach them by phone too.

    Why is it so hard for them to fix my access or plainly inform me about it.
    I just hope someone would really care to assist me on this. I still have a balance on it and 2 pending transactions. I don’t know the result of my last bets as I cannot log in.
     
    Last edited by a moderator: Jul 25, 2008
  2. Jul 25, 2008
  3. Alexishot69

    Alexishot69 Banned User

    Occupation:
    computing
    Location:
    Edinburgh
    ALL

    I CAN SAY IS vcbet would not close or lock an acct for sufficient reasons they are 100% trustworthy in all matters financial and one of if not the best uk outfits ..they make ladbrokes looklike hobos in my opinion..lolup: i am gonna think maybe you have missed out something in your post that might be beneficial to those reading and can help you ...is this the number you have International +350 200 79063 ??
     
    Last edited: Jul 25, 2008
  4. Aug 4, 2008
  5. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    On the affiliate side I would have VC rogued.

    I have an outstanding payment.

    Their player tracking is a joke.

    Their customer service is non existent.

    I dont even waste an email on them any more.

    They are only comparable with VC business in name. They are a disgrace to the companies reputation.

    Other than that, as a player I found the online support very helpful
     
  6. Aug 4, 2008
  7. Alexishot69

    Alexishot69 Banned User

    Occupation:
    computing
    Location:
    Edinburgh
    gary

    can i ask howlong you have been a affiliate at vc?
     
  8. Aug 4, 2008
  9. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    about 5 years.

    Ive got people to test their tracking. Its non existent.

    (they have recently changed their links, I did too and double/triple checked. The issue is not from my side)

    I have nothing good to say about them.

    I would assume the games are safe but personally, I feel ripped off. It cost me money to review them because I deposited to test their games out.
     
  10. Aug 4, 2008
  11. Alexishot69

    Alexishot69 Banned User

    Occupation:
    computing
    Location:
    Edinburgh
    gary

    I really cant comment about the affiliate side of things to be honest but out of all the uk gaming sites vc has in my honest opinion the best cs in the uk by a country mile and if what you say is 100% accurate and i have no reason to disbelieve you then what a damn shame..although to be fair if you have as you said 1 outstanding payment in all these years then im guessing your not worrying about getting paid...
     
  12. Aug 4, 2008
  13. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    Nah im not worrying about getting paid although I dont expect it to happen.

    To be honest I find their affiliate side pretty insulting.

    I decided to leave their site up as I didnt see the point in deleting the pages. Many of the search engine terms are too targeted not to have signups. I have already tested their tracking so I know the answer to that.

    Yes, it is one outstanding payment but It wouldnt have been only one had the tracking been honest.

    Yes, I agree. VC is a good site with a great customer service. As for the affiliate side, I decided to cut my losses and put it down to experience.

    I'm not going to put players off the site as it is one of my favorites as a player but I wont be recommending them in the future for the reasons above.
     
  14. Aug 8, 2008
  15. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    VC imho are pathetic. I am limited to 5 on any dog bet and anything over this I have to telephone where I am offered half my bet at the price and the reat at SP

    If you cant log in and it is a new account, I would imagine your account is suspended though in their defence they do normally email you.

    If you have an existing account and you cant log in, they may have closed your account
     
  16. Aug 8, 2008
  17. Alexishot69

    Alexishot69 Banned User

    Occupation:
    computing
    Location:
    Edinburgh
    sorry

    But i seriously dont believe they wont let you put more than 5 on a dog..infact thats just ridiculous to even suggest..vc are a multi national company who generate millions per year and yet you claim wont take a 5 dog bet?? thats sorry just laughable UNLESS they have for some and with good reason put a restriction on ur account and they would only do that with just cause...
     
  18. Aug 8, 2008
  19. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    Alexis I wouldnt compare the Online brand with the company that has built its reputation offline.

    Their affiliate team appear to have 0 customer service skills.

    They are completely unapproachable and uninterested.

    They seem to have outsourced this department to rogues.

    Personally, I would sack every last one of them for damaging the brands reputation, because its not a company with a 2 bit reputation but the affiliate team run it like one.

    The player support is great, Kudo's to them.

    I have not heard too many issues with the games.

    I hope they eliminate the bad element before it spreads.
     
  20. Aug 11, 2008
  21. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    How dare you. You have no idea who I am or what I do yet you sit there and attempt to judge me. I gave a genuine assessment of VC. My only complaint was the restrictions they put on my account and you then insinuate that I have do something underhand.

    THEY DONT LIKE WINNERS MATEY. I will bet dogs at tracks where I get videos for and then want to have upto 2k on a dog. When I have had 400 on 3 dogs with them that both won, when I went online for my next bet it came back with a message saying the request amount is too high but we will accomdate a bet of 1.

    Theres nothing underhand, they dont like people who have half a clue of what they are doing
     
  22. Aug 12, 2008
  23. Alexishot69

    Alexishot69 Banned User

    Occupation:
    computing
    Location:
    Edinburgh
    ok

    u stated that it was 5 now its down to 1 ?? i have no reason to disbelieve u but theres no way on this earth that a company that size will reduce your max bet to 1...lol thats ludicrous to even suggest...or was it a 5 hmmmm make ya mind up eh
     
  24. Aug 12, 2008
  25. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    Alexis

    You really have your head in the clouds. William Hills are 10 times bigger than VC yet they will restrict your account to nothing. Ladbrokes the same, they will restrict your account to nothing. VC limit you to 1.

    I have PMd you my Ladbrokes account details. It doesnt matter as the card registered is no longer valid and I wont be able to use it again.

    If you click on ANY horse or dog and hover the cursor over the name of the horse, you will see how much my account can have on 0.00 Min 0.00 Maximum.

    All the bookmakers do it. If you win, they restrict you to non existant amounts.

    I trust that once you have verified the ladbrokes account you will post on here that what i say is the truth as you are so keen to pick up on my inaccuracies.
     
  26. Aug 14, 2008
  27. naruhiro

    naruhiro Dormant account

    Occupation:
    Salary Man
    Location:
    Philippines
    closed account

    When i first posted here i said that i could not log in. Guess what......it now says my account is closed. I tried to reach their support but no ones seems to be there to lend a hand. Their phone numbers are but dummies. I still have about $900 left on my balance. They could have at least informed me of their plan to kick me off. There are still many bookmakers a lot better than them so it wouldn't make me kneel down on my knees. But the thing is, i just need them to inform me WHY. That easy yet too hard for them to do.

    Theirs is one hell of a support team!!!!
     
  28. Aug 14, 2008
  29. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
  30. Aug 15, 2008
  31. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    Im wondering why players would request less. If they want to change their bonus, fine. If they want to tell me players wanted less, puzzling. :confused:

    In addition. I have sent 4 emails to VC this year.
    Each took 3 weeks to read.
    Each was asking very specific questions.
    Each was ignored.

    In about 5 years I have sent in total about 10 emails. Not one was answered.
    Of those, probably 9 of them could have been answered in one line.
    It was information I required but could not find an answer.
    One I went into more detail & took the time to construct the email. It was ignored

    In total I have about 60 pages of unprinted content. I felt I put in enough time to warrant a one line answer. Obviously not.

    If any player decides to sign up through one of my VC links, you are on your own. The are completely uninterested. I would certainly contact them on your issue and possibly your great grandkids will get an answer.
     
  32. Aug 21, 2008
  33. dealer wins

    dealer wins Experienced Member

    Occupation:
    Finncial Controler
    Location:
    London the sh$thole
    I love that line "This change was a result from player requests"

    Do their marketing departments really believe that even ONE person actually believes this cr@p.

    As soon as I see that line, I know that the new terms will be disadvantageous to me.

    PS. VCbet limit me to 1 on horses, and 5 on Premiership footie LOL
     
  34. Aug 21, 2008
  35. Alexishot69

    Alexishot69 Banned User

    Occupation:
    computing
    Location:
    Edinburgh
    vcbet

    Hi
    last time i saw a "at player request" bonus being lowered it was for the simple reason that the higher amount was harder to get and lowering the deposit bonus was much more gettable if u know im presuming thats why vcbet have done this at player request"...just an opinion ...
     
  36. Aug 24, 2008
  37. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    It's possible, but im guessing unlikely. Sportsbooks like VC usually offer free introductory bets, its usually a matching bet bonus. I would take the $100 matching bet over a $50 any day of the week.

    I only noticed the statement because I thought it was laughable, not because it was untrue. I would have left the "on players request" point out, there was no need for it. It was their marketing team who printed that. I was left wondering if they employ staff online or just outsource it to chancers.

    I am also from the UK so I know how big a company VC is. Their online approach is a joke and reflects poorly on their brand.
     

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