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can someone please help clarify this

Discussion in 'Online Casinos' started by mimi26, Jul 13, 2014.

    Jul 13, 2014
  1. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    I received a 75 loyalty bonus from Ladbrokes today, I busted out took my balance to zero, logged of. I then logged back on and deposited some money, remember balance was at zero before I deposited, anyway noticed I still had WR lest on the 75 Bonus, contaced support who kept telling me I still had to make WR on the 75 bonus even though I busted out, could not get y head around this so emailed support and received this reply

    Thank you for your email.

    Please be advised that I have taken the time to investigate your issue for you.

    Please be advised that even though you used the bonus you still need to complete the wagering requirement on this.

    The wagering requriement on this £75 bonus is 20 times and this needs to be completed.

    No withdrawals or transfers will be allowed until this wagering requirement is met.

    When you accepted the bonus you also accepted the terms and conditions of the bonus and these clearly state that all bonuses with a wagering requirement need to be completed.

    I hope that this elucidates the matter for you.

    Please note that to view the progress of the bonus you must refer to the "Casino Account" option on the top of the page.

    If we can be of any further assistance, please contact us again and we will be happy to help you.

    Kind regards,

    Helen
    Customer Services
    Ladbrokes


    surely this is completely wrong, the rep who I spoke to is the same rep who emailed me, can someone please clarify
     
  2. Jul 13, 2014
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Sticky bonus, goes with the territory of rogue Playtech casinos of which I never thought Ladbrokes were one.
    Don't bother with the reps here as they are apparently inactive with full mailboxes.
    I've just checked the terms and they say (general) that your WR will be void once your balance goes under £1 and this effectively forfeits the first bonus before WR starts on any subsequent ones.
    Can't see what's going on here, do you have the SPECIFIC terms provided with your 75 bonus?
     
  4. Jul 13, 2014
  5. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    No I dont sorry dunover its obvious that I have got a rep that clearly knows nothing about Bonuses, but the funny thing is this has happened before and they have apologised and removed the bonus, I will email now and ask for t and cs with regards to this bonus, the only problem is I keep getting this CS rep and I have no other email address
     
  6. Jul 13, 2014
  7. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Ring them on the freefone number and ask them to void it. It's wrong to have sticky bonuses, even if they are in the terms.
     
  8. Jul 13, 2014
  9. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    I have just emailed a different address so hopefully I will get someone different, I have asked for the t and c of that specific bonus, I will keep this updated,
     
  10. Jul 13, 2014
  11. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Might as well talk to a stone than laddys cs, I managed to hit a indian call center, Yes working for ladbrokes, No wonder why our details getting half inched,

    Thy have just got worse and worse, Used to be a good top site and now in the pits, I also thought bonus went below a certain point, I nether thought lads would have sticky bonus but saying that nothing will amaze me with this site now,
    Keep trying diffrent reps and eventually you should find 1 with at least 1 brain cell
     
  12. Jul 13, 2014
  13. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk

    not likely they are completely ignoring my emails now, even though they are supposed to reply within the hour, I think I may just give up and close account, its really not looking good for them!!
     
  14. Jul 13, 2014
  15. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    gave up with them long ago but you must be real lucky if you get replies from email in an hour as I found if you were lucky you would get a reply in about 48 hours and that's only if they bothered to reply
     
  16. Jul 14, 2014
  17. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    Ok guys all sorted, looks like I just got 2 reps that had no idea what they were doing, after sending 4 emails I got this reply

    Thank you for your email

    We apologize for the inconvenience with regards to your previous emails.

    We can confirm we have now removed the previous bonus as your balance was less than £1.

    As a result of this inconvenience we have credited your account with the £30 you originally deposited.

    Please bear in mind the 30 will come with 20 times wagering requirement.

    If we can be of any further assistance, please contact us again and we will be happy to help you.

    Kind regards,


    Made WR peaked at £400, withdrawing £200
     
  18. Jul 14, 2014
  19. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Nice, I did say keep trying and eventually find some1 with a brain cell, I really do not no what the are playing at, If this problem happened a few years back it would been sorted in seconds,

    Looks like they have sacked every 1 and passed operations to a bunch of idiots with a book of instructions,
    Oh well glad you all sorted :)
     
    1 person likes this.

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