Buzzluck - a breath of fresh air

[Nifty29]

Hi Gang

I just wanted to tell everyone about my experience at Buzzluck since signing up when they opened last month.

My first deposit resulted in a small cashout, which I requested be sent via Moneybookers due to the restricted options available. I waited a few days but no dice, and after contacting them via email asking what was going on I received a reply from the Operations Manager - BY PHONE. Oh yes, they considered me important enough to actually speak to me in person and explain to me EXACTLY what the issue was with Moneybookers in DETAIL and to assure me what they were not trying to avoid paying me. I wont go into what the issue was as thats not my perogative, however it was very reasonable and I was willing to wait a day or two more.

The casino also threw me a free chip (even after just cashing out) and did keep in constant contact with me until I was paid (in around 48 hours).

Now, I would venture to say that at most other casinos I would have been sent cut-and-paste replies about technical difficulties blah blah blah and just left to stew - but not Buzzluck.

My personal host AND the OpMan contacted me AGAIN to let me know I was paid and thanked me for my patience. Top class.

It doesnt stop there....

Steve and Brian also created for me my own personal bonus code which I could use for the next 6 weeks on every deposit for a BIG % with a very small WR - no limits. Amazing....all this just for being understanding.

I had a few issues with the coupon where it wouldnt redeem, and what did they do?? Well they added the bonus with NO WR on deposit OR bonus.

I could go on for quite a while about how much Buzzluck has impressed me but Im sure you get the picture.

Its also a lesson for other operators who dont give a toss about players - only their money. Here's the good oil for those casinos - 'YOU REAP WHAT YOU SOW'. Treat customers with respect and courtesy and it will be returned in kind.

The money I spent at Rival is now going to Buzzluck, because they make me feel important and are prepared to do whatever is necessary to keep me happy.

KUDOS to Buzzluck!!

 

[handkey]

I get a email from Buzzluck today.

They told me that the Neteller is now available at Buzzluck.com

And oofer me this promotion:

"Use your Neteller account at Buzzluck.com this weekend and we'll drop a free chip worth 25.00 in your account, along with the 750.00 in cash you get just by depositing."

 

[chuchu59]

Nifty,

It's certainly a case where actions speak louder than words. Yes, I am impressed.

 

[coxwel]

had no cashout there yet, but what impressed was the kind and ongoing contact from my host brian.

also if theres a deposit declined by any reason youre contacted immediatly by your host to offer support.

i also got nice treatment on my birthday from them.

i will depsoit there again and hope to able to experience withdrawal from them myself. in the future.

alltogether this casino is really unique in my eyes and they really take their business serious. i was always asking for neteller and they dont forget you, allthough i just made one depsoit of 20.

i was contacted immediatly by my host anetelelr is there finally for me and he also gave me the free chip. i like the fact these guys act 100% in their customers behalf. also their vote interface on their blog where you can suggest things to them is taken real serious.

buzzlucks just great

esspecially for europeans playing in euro!

cheers coxwel

 

[Dominka]

I really enjoy reading positive experiences like this one!


Miss D

 

[lauram]

This casino has changed my view of rtg casinos. Not only do they have top notch customer service reps (mel she is a delight) that know what they are doing. They also have reps that if they cant respond right away to your question will phone the manager and get a answer for you while you wait.
They offer different bonuses for those of you that wish to take one out. Their terms at least i found are very easily understood. Their live shows that run thurs to sunday (hebboo day) 3 pm to 6pm cdn time are entertaining. They have open chat, videos and contest that the player can win money added to their account to play with. Ian and graham yvonne do a great job with their on air shows. The only warning i would say about the live show is that if you have small children running around you might think twice before hitting live air button.
Outside of that they keep their audience entertained and seem to get us fully participating with them. You can send videos for them to show others clips from movies and at the end a chance to win if your name is highlighted from the others that joined in chat that day. The 50th show is approaching and if you get a chance i think it lands on may 15th one of the hosts ian has lost a bet and will be hosting (its a toss up what the group will make him wear and do) , unless ian or graham wants to jump in and tell all i will keep this quiet. Anyways warm thanks to this group as life has been rough for me the past month and i have found a place to hide for a few hours a day 4 days a week where i can be just me.
Hugzzz to buzzluck group keep the great work up.

 

[jetset]

I really enjoy reading positive experiences like this one!


Miss D

It certainly does make a nice change, and kudos to Nifty for taking the time to give them a pat on the back.

 

[Rusty]

Certainly all my experiences with their CS was very positive.

I would go as far to say as the best customer service I have received at any Casino but unfortunatley they have arrived on the scene just at the time I can no longer enjoy RTG slots.
(Let me know if you change your software )

I wish them every success though, their efforts deserve it.

 

[SELVY1]

I like it!

This casino has changed my view of rtg casinos!!!

I completely agree with LAURAM!
they have a different behaviour towards clients, they are polite, they REALLY help you, and the are sooo fast!
it took only two days to receive the winning on the credit card (also this is new for me, normally only MONEYGRAM!!)
Christina is an excellent host and I paid here a lot of compliments for this!

maybe RTG casinos will reach a new dimension!!!

 

[deltoid]

My only problem with this is they disallow VP on all their bonuses. Yeah, they have a VP with 99.97 return (Pick'em) but why not just disallow Pick'em for wagering?

That and no click2pay.

 

[Nifty29]

My only problem with this is they disallow VP on all their bonuses. Yeah, they have a VP with 99.97 return (Pick'em) but why not just disallow Pick'em for wagering?

That and no click2pay.

No they dont allow VP for their bonuses, but you will find that just about every other casino (especially RTGs) has the same exclusion.

If you take a decent bonus anywhere these days its almost certain to be slots only.

 

[Nifty29]

A BIG THANKYOU.....

to the Buzzluck design team for creating a new avatar for me!! I love it!!

No casino has ever done anything like this for me and I really appreciate it.

It just keeps getting better with these guys.

 

[deucebag]

No they dont allow VP for their bonuses, but you will find that just about every other casino (especially RTGs) has the same exclusion.

This is not true. Club World and Rushmore group have VP bonuses, not to mention the rogues.

 

[Nifty29]

I meant signup bonuses and Im sorry i didnt point that out as I thought that is what you were referring to.

Clubworld have a VP signup bonus - and if you're happy to take the 50xDB wagering and the $2000 max cashout then knock yourself out

The Rushmore SUB doesnt allow VP.

 

[ChristyBuzz]

Thanks guys for the support...it made my day when I walked into the office

As for click2pay, it will be available this week guys! :smilewink:

 

[lauram]

Hey christy welcome to the forum its always great to see casino reps participating in the forums.

 

[deltoid]

No they dont allow VP for their bonuses, but you will find that just about every other casino (especially RTGs) has the same exclusion.

If you take a decent bonus anywhere these days its almost certain to be slots only.

Sure, among RTG's it's the case but MG, some playtechs allow at least some of their VP games. The point is that Buzzluck wants to stand out, well then, stand out! Don't follow the rest of the RTG crowd by shutting out the VP players! Have some VP bonuses for most of the VP games, exclude the super low HA games, keeping in mind how many people actually play perfect strategy!

I did their survey (after they sent me not 1, but 4 invitations to do it ) and I mentioned this. Hopefully they'll listen.

 

[ChristyBuzz]

Thanks Laura, still getting used to the forum

 

[Stevebuzz]

Sure, among RTG's it's the case but MG, some playtechs allow at least some of their VP games. The point is that Buzzluck wants to stand out, well then, stand out! Don't follow the rest of the RTG crowd by shutting out the VP players! Have some VP bonuses for most of the VP games, exclude the super low HA games, keeping in mind how many people actually play perfect strategy!

Firstly, thank you everyone for the support and feedback. As many of you already know, nothing ever falls on deaf ears at Buzzluck.

To DELTOID (and everyone else):
We are currently working on a SUB for both Blackjack and Video Poker, and I expect it to be up on the site today or tomorrow (will let you know here when it is). UPDATE: It's live, so check it out. We also threw up a weekly BJ/VP reload for every Wednesday.

As for the ts and cs, different casinos do things differently. Most of the bonuses offered by the competitors mentioned above are Phantom bonuses, which most people know means that you lose the bonus when you go to cash out.

For us and many of the players we've spoken to, Phantom (and even Sticky) bonuses are a pretty cheap way of getting players onto your site, which is why we don't offer them generally to new players. As such, the terms and conditions fairly reflect the business factors we face when allowing you to 1) withdraw your winnings AND bonus, and 2) withdraw as much as you win without some lame cap.

However, if phantom bonuses are your thing, we're more than happy to create some personalized promos just for you. All you need to do is ask your personal casino host and they'll find a way to get it done. That's what they are there for...

 

[lauram]

Hi steve welcome to the forum (hebboo) anways plse plse plse we need a few more methods for depositing for cdns. I know your still setting it up but i thought i would hint again.

 

[Stevebuzz]

Hi steve welcome to the forum (hebboo) anways plse plse plse we need a few more methods for depositing for cdns. I know your still setting it up but i thought i would hint again.

Thanks Lauram,

We are working to get this stuff live, and I'm hopeful we'll have Click2Pay and Clickandbuy up this week. Unfortunately we ran into a road block with ewalletexpress and instadebit, as they both don't support any currencies other than USD and CAD, which means they can take your money but cannot transfer money into a Buzzluck account.

We're still looking for more options for our Canadian players, and hope to have something for you very soon. Thank you for your patience, and if you have any other methods that you'd like us to look at, just ask

 

[XOXOXOXOXOX]

We're still looking for more options for our Canadian players, and hope to have something for you very soon. Thank you for your patience, and if you have any other methods that you'd like us to look at, just ask

Hi Steve, what about UseMyBank? They use online banking to transfer money and with my bank it's instant to fund my casino account.. i don't know if it could be used for withdrawals...

Hi Lauram, i used Vanilla MasterCard that is sold at Shoppers to deposit. It worked great except that it was double charged (but the second charge is removed after 7 days or so). So it's better you use the whole amount at once. Just need to figure out how to get money back in case you use it since MB is not available now...
It's more expensive but if I feel lucky and can't deposit via anything else, i go and buy this card. I am yet to get lucky at buzzluck though

I use these cards with ClickAndBuy too.

 

[Stevebuzz]

Hi Steve, what about UseMyBank? They use online banking to transfer money and with my bank it's instant to fund my casino account.. i don't know if it could be used for withdrawals...

Thanks, we'll definitely look into that one too.

 

[alexbuzz]

Cheers again for all the great words... really appreciate it. We are trying to do something different at Buzzluck, glad it's being noticed and appreciated!

I'd like to run a banner campaign featuring some snippets from this. On the jump page I'll point directly to the relevant forums here on CM--any problems with doing that??

Thanks

Alex

 

[thebizb]

I use the vanilla mastercard myself also to deposit and then use moneybookers to make any withdraws I might have. Seems to work the best that way for me.