Nifty29
Dormant account
- Joined
- Jun 20, 2001
Hi Gang
I just wanted to tell everyone about my experience at Buzzluck since signing up when they opened last month.
My first deposit resulted in a small cashout, which I requested be sent via Moneybookers due to the restricted options available. I waited a few days but no dice, and after contacting them via email asking what was going on I received a reply from the Operations Manager - BY PHONE. Oh yes, they considered me important enough to actually speak to me in person and explain to me EXACTLY what the issue was with Moneybookers in DETAIL and to assure me what they were not trying to avoid paying me. I wont go into what the issue was as thats not my perogative, however it was very reasonable and I was willing to wait a day or two more.
The casino also threw me a free chip (even after just cashing out) and did keep in constant contact with me until I was paid (in around 48 hours).
Now, I would venture to say that at most other casinos I would have been sent cut-and-paste replies about technical difficulties blah blah blah and just left to stew - but not Buzzluck.
My personal host AND the OpMan contacted me AGAIN to let me know I was paid and thanked me for my patience. Top class.
It doesnt stop there....
Steve and Brian also created for me my own personal bonus code which I could use for the next 6 weeks on every deposit for a BIG % with a very small WR - no limits. Amazing....all this just for being understanding.
I had a few issues with the coupon where it wouldnt redeem, and what did they do?? Well they added the bonus with NO WR on deposit OR bonus.
I could go on for quite a while about how much Buzzluck has impressed me but Im sure you get the picture.
Its also a lesson for other operators who dont give a toss about players - only their money. Here's the good oil for those casinos - 'YOU REAP WHAT YOU SOW'. Treat customers with respect and courtesy and it will be returned in kind.
The money I spent at Rival is now going to Buzzluck, because they make me feel important and are prepared to do whatever is necessary to keep me happy.
KUDOS to Buzzluck!!
I just wanted to tell everyone about my experience at Buzzluck since signing up when they opened last month.
My first deposit resulted in a small cashout, which I requested be sent via Moneybookers due to the restricted options available. I waited a few days but no dice, and after contacting them via email asking what was going on I received a reply from the Operations Manager - BY PHONE. Oh yes, they considered me important enough to actually speak to me in person and explain to me EXACTLY what the issue was with Moneybookers in DETAIL and to assure me what they were not trying to avoid paying me. I wont go into what the issue was as thats not my perogative, however it was very reasonable and I was willing to wait a day or two more.
The casino also threw me a free chip (even after just cashing out) and did keep in constant contact with me until I was paid (in around 48 hours).
Now, I would venture to say that at most other casinos I would have been sent cut-and-paste replies about technical difficulties blah blah blah and just left to stew - but not Buzzluck.
My personal host AND the OpMan contacted me AGAIN to let me know I was paid and thanked me for my patience. Top class.
It doesnt stop there....
Steve and Brian also created for me my own personal bonus code which I could use for the next 6 weeks on every deposit for a BIG % with a very small WR - no limits. Amazing....all this just for being understanding.
I had a few issues with the coupon where it wouldnt redeem, and what did they do?? Well they added the bonus with NO WR on deposit OR bonus.
I could go on for quite a while about how much Buzzluck has impressed me but Im sure you get the picture.
Its also a lesson for other operators who dont give a toss about players - only their money. Here's the good oil for those casinos - 'YOU REAP WHAT YOU SOW'. Treat customers with respect and courtesy and it will be returned in kind.
The money I spent at Rival is now going to Buzzluck, because they make me feel important and are prepared to do whatever is necessary to keep me happy.
KUDOS to Buzzluck!!