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Buzzluck - a breath of fresh air

Discussion in 'Online Casinos' started by Nifty29, May 8, 2009.

    May 8, 2009
  1. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Hi Gang

    I just wanted to tell everyone about my experience at Buzzluck since signing up when they opened last month.

    My first deposit resulted in a small cashout, which I requested be sent via Moneybookers due to the restricted options available. I waited a few days but no dice, and after contacting them via email asking what was going on I received a reply from the Operations Manager - BY PHONE. Oh yes, they considered me important enough to actually speak to me in person and explain to me EXACTLY what the issue was with Moneybookers in DETAIL and to assure me what they were not trying to avoid paying me. I wont go into what the issue was as thats not my perogative, however it was very reasonable and I was willing to wait a day or two more.

    The casino also threw me a free chip (even after just cashing out) and did keep in constant contact with me until I was paid (in around 48 hours).

    Now, I would venture to say that at most other casinos I would have been sent cut-and-paste replies about technical difficulties blah blah blah and just left to stew - but not Buzzluck.

    My personal host AND the OpMan contacted me AGAIN to let me know I was paid and thanked me for my patience. Top class. :thumbsup:

    It doesnt stop there....

    Steve and Brian also created for me my own personal bonus code which I could use for the next 6 weeks on every deposit for a BIG % with a very small WR - no limits. Amazing....all this just for being understanding.

    I had a few issues with the coupon where it wouldnt redeem, and what did they do?? Well they added the bonus with NO WR on deposit OR bonus. :eek:

    I could go on for quite a while about how much Buzzluck has impressed me but Im sure you get the picture.

    Its also a lesson for other operators who dont give a toss about players - only their money. Here's the good oil for those casinos - 'YOU REAP WHAT YOU SOW'. Treat customers with respect and courtesy and it will be returned in kind.

    The money I spent at Rival is now going to Buzzluck, because they make me feel important and are prepared to do whatever is necessary to keep me happy.

    KUDOS to Buzzluck!!
     
    10 people like this.
  2. May 8, 2009
  3. handkey

    handkey Dormant account webmeister

    Occupation:
    webmaster
    Location:
    NJ
    I get a email from Buzzluck today.

    They told me that the Neteller is now available at Buzzluck.com

    And oofer me this promotion:

    "Use your Neteller account at Buzzluck.com this weekend and we'll drop a free chip worth 25.00 in your account, along with the 750.00 in cash you get just by depositing."

    :p:p:p
     
    2 people like this.
  4. May 8, 2009
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Nifty,

    It's certainly a case where actions speak louder than words. Yes, I am impressed.
     
    1 person likes this.
  6. May 8, 2009
  7. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    had no cashout there yet, but what impressed was the kind and ongoing contact from my host brian.

    also if theres a deposit declined by any reason youre contacted immediatly by your host to offer support.

    i also got nice treatment on my birthday from them.

    i will depsoit there again and hope to able to experience withdrawal from them myself. :D in the future.

    alltogether this casino is really unique in my eyes and they really take their business serious. i was always asking for neteller and they dont forget you, allthough i just made one depsoit of 20.

    i was contacted immediatly by my host anetelelr is there finally for me and he also gave me the free chip. i like the fact these guys act 100% in their customers behalf. also their vote interface on their blog where you can suggest things to them is taken real serious.

    buzzlucks just great:thumbsup:

    esspecially for europeans playing in euro!;)

    cheers coxwel
     
    2 people like this.
  8. May 8, 2009
  9. Dominka

    Dominka Dormant account

    Occupation:
    Architect
    Location:
    Split / Zagreb
    I really enjoy reading positive experiences like this one! :thumbsup:


    Miss D
     
    1 person likes this.
  10. May 8, 2009
  11. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    This casino has changed my view of rtg casinos. Not only do they have top notch customer service reps (mel she is a delight) that know what they are doing. They also have reps that if they cant respond right away to your question will phone the manager and get a answer for you while you wait.
    They offer different bonuses for those of you that wish to take one out. Their terms at least i found are very easily understood. Their live shows that run thurs to sunday (hebboo day) 3 pm to 6pm cdn time are entertaining. They have open chat, videos and contest that the player can win money added to their account to play with. Ian and graham yvonne do a great job with their on air shows. The only warning i would say about the live show is that if you have small children running around you might think twice before hitting live air button.
    Outside of that they keep their audience entertained and seem to get us fully participating with them. You can send videos for them to show others clips from movies and at the end a chance to win if your name is highlighted from the others that joined in chat that day. The 50th show is approaching and if you get a chance i think it lands on may 15th one of the hosts ian has lost a bet and will be hosting (its a toss up what the group will make him wear and do) , unless ian or graham wants to jump in and tell all i will keep this quiet. Anyways warm thanks to this group as life has been rough for me the past month and i have found a place to hide for a few hours a day 4 days a week where i can be just me.
    Hugzzz to buzzluck group keep the great work up.
     
    2 people like this.
  12. May 8, 2009
  13. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    It certainly does make a nice change, and kudos to Nifty for taking the time to give them a pat on the back.
     
    1 person likes this.
  14. May 8, 2009
  15. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Certainly all my experiences with their CS was very positive.

    I would go as far to say as the best customer service I have received at any Casino but unfortunatley they have arrived on the scene just at the time I can no longer enjoy RTG slots.
    (Let me know if you change your software ;))

    I wish them every success though, their efforts deserve it.
     
    1 person likes this.
  16. May 8, 2009
  17. SELVY1

    SELVY1 Dormant account

    Occupation:
    accountant
    Location:
    rome - italy
    I like it!

    This casino has changed my view of rtg casinos!!!

    I completely agree with LAURAM!
    they have a different behaviour towards clients, they are polite, they REALLY help you, and the are sooo fast!
    it took only two days to receive the winning on the credit card (also this is new for me, normally only MONEYGRAM!!)
    Christina is an excellent host and I paid here a lot of compliments for this!

    maybe RTG casinos will reach a new dimension!!! :thumbsup:
     
  18. May 9, 2009
  19. deltoid

    deltoid Dormant account

    Occupation:
    software
    Location:
    canada
    My only problem with this is they disallow VP on all their bonuses. Yeah, they have a VP with 99.97 return (Pick'em) but why not just disallow Pick'em for wagering?

    That and no click2pay.
     
  20. May 9, 2009
  21. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    No they dont allow VP for their bonuses, but you will find that just about every other casino (especially RTGs) has the same exclusion.

    If you take a decent bonus anywhere these days its almost certain to be slots only.
     
  22. May 9, 2009
  23. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    A BIG THANKYOU.....

    to the Buzzluck design team for creating a new avatar for me!! I love it!!

    No casino has ever done anything like this for me and I really appreciate it.

    It just keeps getting better with these guys. :)
     
    1 person likes this.
  24. May 9, 2009
  25. deucebag

    deucebag Experienced Member PABnononaccred PABnonaccred PABaccred

    Occupation:
    Engineer
    Location:
    cyberspace
    This is not true. Club World and Rushmore group have VP bonuses, not to mention the rogues.
     
  26. May 9, 2009
  27. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I meant signup bonuses and Im sorry i didnt point that out as I thought that is what you were referring to.

    Clubworld have a VP signup bonus - and if you're happy to take the 50xDB wagering and the $2000 max cashout then knock yourself out :)

    The Rushmore SUB doesnt allow VP.
     
  28. May 9, 2009
  29. ChristyBuzz

    ChristyBuzz Dormant account

    Occupation:
    Casino Host
    Location:
    Malta
    Thanks guys for the support...it made my day when I walked into the office :D

    As for click2pay, it will be available this week guys!
    :smilewink:
     
    Last edited: May 9, 2009
  30. May 9, 2009
  31. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    Hey christy welcome to the forum its always great to see casino reps participating in the forums. :thumbsup:
     
  32. May 9, 2009
  33. deltoid

    deltoid Dormant account

    Occupation:
    software
    Location:
    canada
    Sure, among RTG's it's the case but MG, some playtechs allow at least some of their VP games. The point is that Buzzluck wants to stand out, well then, stand out! Don't follow the rest of the RTG crowd by shutting out the VP players! Have some VP bonuses for most of the VP games, exclude the super low HA games, keeping in mind how many people actually play perfect strategy!

    I did their survey (after they sent me not 1, but 4 invitations to do it :eek2: ) and I mentioned this. Hopefully they'll listen.
     
  34. May 9, 2009
  35. ChristyBuzz

    ChristyBuzz Dormant account

    Occupation:
    Casino Host
    Location:
    Malta
    Thanks Laura, still getting used to the forum :)
     
  36. May 12, 2009
  37. Stevebuzz

    Stevebuzz Dormant account

    Occupation:
    Director, Player Relations
    Location:
    Malta
    Firstly, thank you everyone for the support and feedback. As many of you already know, nothing ever falls on deaf ears at Buzzluck.

    To DELTOID (and everyone else):
    We are currently working on a SUB for both Blackjack and Video Poker, and I expect it to be up on the site today or tomorrow (will let you know here when it is). UPDATE: It's live, so check it out. We also threw up a weekly BJ/VP reload for every Wednesday.

    As for the ts and cs, different casinos do things differently. Most of the bonuses offered by the competitors mentioned above are Phantom bonuses, which most people know means that you lose the bonus when you go to cash out. :eek: :eek: :eek:

    For us and many of the players we've spoken to, Phantom (and even Sticky) bonuses are a pretty cheap way of getting players onto your site, which is why we don't offer them generally to new players. As such, the terms and conditions fairly reflect the business factors we face when allowing you to 1) withdraw your winnings AND bonus, and 2) withdraw as much as you win without some lame cap.

    However, if phantom bonuses are your thing, we're more than happy to create some personalized promos just for you. All you need to do is ask your personal casino host and they'll find a way to get it done. That's what they are there for... :thumbsup:
     
    Last edited: May 12, 2009
    2 people like this.
  38. May 12, 2009
  39. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    Hi steve welcome to the forum (hebboo) anways plse plse plse we need a few more methods for depositing for cdns. I know your still setting it up but i thought i would hint again.
     

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