Build the worlds best casino experience?

Oscar

Dormant account
Joined
May 15, 2012
Location
Malta
Hello meisters

Today its 16 days since we launched Casumo.com.
Our vision and goals have from the day we started thinking of this been to create the worlds best casino. With this i mean user experience, support, play ok and so on.
To do this we need some feedback from you guys.

Please feel free to tell us exactly what you think about everything between the adventure to the welcome email:).

We had some issues with payments the first 2 weeks but should be on track now and go trough them a few times every single day. Sorry for that!
I can also tell you that on Monday we will get a new ambassaduer to join our fantastic team here in the sunny island Malta!

Have a really nice weekend folks!

Oscar
 

Zepher

Dormant account
Joined
May 19, 2012
Location
East Midlands - UK
I am yet to join your casino Oscar, but I will be doing so shortly, and once I've had a feel for the place will leave appropriate feedback. GL with you new adventure :)
 

Pulver

Dormant Account
webmeister
PABaccred
Joined
Aug 5, 2009
Location
Tellus
Congrats with your launch and the site looks great! :thumbsup:

I was just wondering if you have any plans to add games from other software providers?
 

BMWSTACK

Ueber Meister
Joined
Nov 26, 2009
Location
US
Hello meisters

Today its 16 days since we launched Casumo.com.


We had some issues with payments the first 2 weeks but should be on track now and go trough them a few times every single day. Sorry for that!

Well I would say that this payment issue would be the biggest thing to address. It says you have been open 16 days and had 2 weeks of problems paying. That obviously means the problems have been there since you opened. What has been the problem?
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.

Hi there.

I have tested out Casumo and was quite happy. I Like how you can chat with CS while you are playing.

Although some of the games were running a bit slow and you do not have a system where it is possible to check bonus WR, so one must ask CS.

It is also a bit too much to follow the winners list as it obviously lists every single win in your casino like "rainmaker just won €0.10 on Starburst".

I think your site has a lot of potential, but still room for improvements.
 

Dipity

Dormant account
Joined
Mar 20, 2011
Location
UK
I've deposited a fair bit with you so far, and I love the experience. I'm swayed a fair bit since I'm a long time PC game player with achievements and things, so it's a nice addition to have in a casino too. Deposits were perfect, no issues, unfortunately I haven't made a withdrawal yet :)S) so I can't comment on that, but your live chat has always been perfectly helpful.

When my first deposit bonus didn't work, they happily credited some free money too my account, and even threw another chip my way when I didn't manage to withdraw from my original deposits.

Contrary to what rainmaker says (sorry bro!) I kinda like seeing the stream of people winning, even though it lists small wins - I would maybe consider upping that to only larger wins (ie; 10x+), but thats personal preference. If you really don't like it, you can opt out in your personal preferences so that you don't appear in the winner notices stream.

As stated, I've yet to try a withdrawal, but get that working fine, and I can see you having a long lasting relationship with the casino users!

Finally, as Pulver said: add some more operators! :)
 

bsilva028

Banned : multi-account fraudster
PABaccred
PABnoaccred
Joined
Jul 16, 2010
Location
portugal
well

i search all the site
and i didnt find how many time a withdrawal takes (if theres reversal time or not) (if its 24hours, 48h, 72h etc)

also the welcome bonus is not so good as others acredited....
 

Dipity

Dormant account
Joined
Mar 20, 2011
Location
UK
well

i search all the site
and i didnt find how many time a withdrawal takes (if theres reversal time or not) (if its 24hours, 48h, 72h etc)

also the welcome bonus is not so good as others acredited....

Well, I'm in 100% agreement - 50% for 25x wr isn't great, as I stated before. However, that is made up for in the sense that every time you 'level up' after x amount of wagering you have the chance to win a 'valuable'. From what I've seen, 'valuables' can be anything from free money to free spins on a certain slot, which gives you something to play for. Yes, it's not a guarantee, but it still acts as a kind of comp bonus, which is nice. You don't have to take the SUB either I guess.
 

bsilva028

Banned : multi-account fraudster
PABaccred
PABnoaccred
Joined
Jul 16, 2010
Location
portugal
Well, I'm in 100% agreement - 50% for 25x wr isn't great, as I stated before. However, that is made up for in the sense that every time you 'level up' after x amount of wagering you have the chance to win a 'valuable'. From what I've seen, 'valuables' can be anything from free money to free spins on a certain slot, which gives you something to play for. Yes, it's not a guarantee, but it still acts as a kind of comp bonus, which is nice. You don't have to take the SUB either I guess.

yes, but that reward is in case you wager X amount, if you lose all the money before "level up"......
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
also the welcome bonus is not so good as others acredited....

Their welcome bonus is quite much better for certain countries. For example Norwegians can claim a 100% welcome bonus up to €400. Players from Sweden and Finland can also claim a better bonus (although not as good as those from Norway :D). But yeah...the 50% bonus for the rest of the world is not that good, but they are probably primarily targeting Scandinavian markets.
 

Markus_Demon

Banned User - violation of <a href="http://www.cas
PABaccred
Joined
Oct 4, 2011
Location
Home
Let's began with your site, too much use of JS to make it dynamic made the site responses slow. Also from VEO point of view the important objects are not in right place. also you have some payment problem with your gateways as sometimes CC payment fail without any known reason..
 

requiem

Dormant account
Joined
Oct 12, 2012
Location
Europe
To be a world class casino in my eyes, you must offer some equal odds games
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Joined
Nov 24, 2008
Location
UnKnown
Requiem - What are "equal odds games"?

I have borrowed this from a website called BetVoyager, just to give them credit ;)

Equal Odds

This page offers Equal Odds games in which the casino doesn't have any advantage. In all these games, the player can receive an average return of 100%, with a ±0.1% margin of error.

The following three conditions apply to playing our Equal Odds games.
The 100% return can only be earned when the player optimizes his chances. This specifically applies to our various versions of poker, in which the player must bet on the maximum number of open boxes that are allowed. For example, in Oasis Poker, the player must play on two open boxes, and in 3 Card Poker, the player must play on four boxes. This allows the player to see more cards during the hand and make better playing decisions.

In some versions of our Equal Odds games, the 100% return is not available for all bets, but only for the most popular bets. For example, in European and American roulette, the casino doesn’t have an advantage when the player bets on a number, a dozen, a column or on even chances. In Blackjack and most Poker games, the casino doesn’t have an advantage on the ante wager, but retains its advantage on any bonus bets. Players can familiarize themselves with these details in the rules of each game.
For Equal Odds games, a 10% house fee is taken from a player's winnings at the end of a game session or upon a withdrawal of winnings from the table through the cashier. You can find the details here. Despite the house fee, the games with no house edge give the players the best chance to win in comparison with usual casino games, and for a whole series of games the player's chances increase significantly.



:p:D
 
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