pajtaz
Dormant account
- Joined
- May 15, 2013
- Location
- Dublin, Ireland
Hi, I created the account just to post this. This issue is with bonus from Boyle Casino.
I opted in to Boyle Casino 200% Slots bonus. I never deposited before. I deposited 50 euro and received 100 euro bonus. The wagering requirement was 30 x Bonus + Deposit, so 30 x 150 = 4500 euro. I accepted the bonus when I logged in and the bonus showed up in Cashier. The wagering requirement was listed as 4500 euro and remaining as 4500 euro. No problems here. Wagering requirement was only applicable to slots.
I opened only two slots. I opened Wall Street Fever and Cinerama. Wall Street Fever is 0.50 per spin and Cinerama is 0.25 per spin. I set both to Autoplay for 5000 spins. So I started the autoplay. To clarify, autoplay spins only count down the actual betting spins, not the free spins so no free spins are deducted from the total amount of autoplay spins.
After about 700 Wall Street Fever spins (and about the same on Cinerama), I checked the Cashier and the wagering requirement remaining. The remaining wagering requirement was about 4375, so it lowered only by about 125 euro. Simple math is 700 spins x 0.50 = 350 euro (for Wall Street Fever). I thought maybe the Cashier needs to catch up so I let it go for a little while.
A bit later, after about a total of 1300 spins on Wall Street Fever and similar amount on Cinerama, I checked Cashier again. This time the remaining wagering requirement was about 4150. At this point I knew something was wrong and contacted support while I continued playing.
Clearly, the casino was not calculating the wagering correctly even though all of the spins can be clearly found under Gaming History in the Cashier. I chatted with support for a long time and the support person (VIP-James) just kept repeating that I only wagered what is says in Cashier. I told him over and over again that the Gaming History clearly shows the number of spins and total number of bets can be calculated as much higher than what Cashier shows under remaining wagering requirement. He did not budge. He did not seem to understand simple math of spins x bet = wagered amount. I repeated multiple times that I spun over 1600 spins on Wall Street Fever at one point which by itself equaled 800 euro, not adding Cinerama spins.
I asked for my 50 euro deposit back and was told I cannot get it back "because all of my bets were legitimate". But then I told him that if my bets were legitimated, why are they not counted towards wagering requirement? If they are not counted then they are not legitimate bets which means they should be returned to me. Basically, I was trying to show the fallacy in his argument but he was not changing his story.
Here is the conversation between me and the VIP-James (I copied and pasted it):
Zmemo: Hello
VIP_James: Hi Davor.
VIP_James: James here.
Zmemo: Hi James
Zmemo: James, I am concerned about something
VIP_James: How can I help you?
Zmemo: James, I opted in for th 200% slots sign up bonus
Zmemo: The slots are supposed to count 100% towards wagering
Zmemo: I have spun over 1200 spins on Wall St Fever, which is 50 cents per spin
VIP_James: To get the complete details about it please go to
Zmemo: That alone is worth 600 euro
Zmemo: However, the wagering in the bonus area of the Cashier only counted about 375 so far
VIP_James: There you will see the games that will count towards your wagering requirement.
Zmemo: Yes, this counts
Zmemo: Why is the cashier wrong?
VIP_James: Let me check.
VIP_James: Give me 3 to 5 minutes.
Zmemo: Right now, from 4500 wagering requirement, it says I still have to wager 4150
Zmemo: That's wrong, since I spun over 1300 on Wall St Fever aloine
VIP_James: Thanks for waiting.
VIP_James: I see that as of the moment you've already bet 360.50 I see that you are betting .50 and .25.
Zmemo: Impossible!!!!
Zmemo: For God's sake, I spun almost 1400 spins on Wall Street Fever alone
Zmemo: Look at it
Zmemo: If I spin 1400 x 0.50 = 700
Zmemo: Look at my history
VIP_James: Let me check.
VIP_James: Give me 3 to 5 minutes please.
Zmemo: On top of that, the Wall St Fever losing streak I am having is horrendous
VIP_James: I hope you get lucky this time around (angel)
Zmemo: I have played it on other casinos and I have never managed to lose over 100 euro in this amount of time
Zmemo: Either way, please look at the wagering
Zmemo: I will never deposit again if the customers are treated this way. The wagering clearly states 100% of slots
Zmemo: And I have spun basically 1500 on Wall St
Zmemo: And the cashier states it's less than half that
VIP_James: Thanks for waiting.
Zmemo: And I will contact the gaming comission that oversees Boyle Casino
Zmemo: Please tell me this is fixed now
VIP_James: I see that as of the moment you already wagered €408.25 please be reminded that you are betting from the range of 0.25 to 0.50 if you will try to divide it, you've already spun over 1000+ and the bonus rounds doesn't have any bets that will add towards your wagering requirements.
Zmemo: What?
Zmemo: Yes, no bonus rounds count in the wagering
Zmemo: Bonus spins do not get deducted from the total amount of spins
VIP_James: For example 400 / 0.50 = 800.
Zmemo: Yes
Zmemo: I have spun over 1500
Zmemo: So, 1500 / 2 = 750
Zmemo: And that is JUST Wall St Fever
Zmemo: Not counting Cinerama
VIP_James: 400/ .25 = 1600.
Zmemo: Yes, so let's add 750 plus 400
Zmemo: That is 1150
Zmemo: I have wagered 1150
Zmemo: At least
VIP_James: You may not need to add it since the .25 to .50 are the bets that you are making.
Zmemo: James, it's simple math
Zmemo: If I spi 1500 of Wall St Fever
Zmemo: At 50 cents
Zmemo: That means I wagered 750 euro
VIP_James: You were able to wager more than 400 now from the 0.25 to 0.50 bets you are making.
Zmemo: Ok, again
Zmemo: 1500 times 0.5 = 750
Zmemo: That means 750 euro I wagered on WAll St
VIP_James: You may need to divide it.
Zmemo: I did
Zmemo: 1500 spins
Zmemo: at 0.50 cents
VIP_James: Not multiply for you to be able to compute for the amount you've bet.
Zmemo: If I were to divide
Zmemo: I would end up with 3000 euro wagered
Zmemo: It's simple math
Zmemo: I spun 1500 times
Zmemo: At 0.50
Zmemo: Each spin counts as 0.50
Zmemo: So if I spin once, it is 0.50 wagered
Zmemo: If I spin twice, that means I spun 2 x 0.5 = 1 euro wagered
Zmemo: Ok?
Zmemo: Therefore, 1500 spins x 0.50 cents = 750 euro wagered
Zmemo: Ok?
VIP_James: I see that right now the amount you've wagered is 426.00 if you will divide that to 0.50 that will be 852 spins but I see that not all your bets are 0.50.
Zmemo: ALL OF MY BETS ARE 0.50 on Wall Street Fever
Zmemo: And I have spun at least 1500!!!!
Zmemo: Not 852
Zmemo: Ok, as of RIGHT NOW, I spun 1615 times on Wall Street
Zmemo: All of them at 0.50
Zmemo: Therefore, I wagered 1615 x 0.5 = 807.50 euro
Zmemo: On Cinerama, I spun 1703 times
Zmemo: 1703 x 0.25 = 425.75
Zmemo: Therefore, 807.50 + 425.75 = 1233.25 euro wagered
Zmemo: The cashier says only 416 eur wagered
Zmemo: What is the problem?
Zmemo: Ok, I want my money back
Zmemo: This is ridicoulous
Zmemo: I deposited 50, I want 50 back
VIP_James: Sorry Davor but I can see that all the bets you made here are legitimate.
Zmemo: Yes, correct, so why is the cashier still showing incorrect information?
VIP_James: It is not incorrect Davor if you will try to divide 426 which is the amount of bets you made now and divide it to .50 the result will be 852 spins. That means you've spun 852 with 0.50 per spin on wall street.
Zmemo: Oh for God's sake
Zmemo: I just said I spun 1615 times on Wall Street Aloine
Zmemo: I can do a search on Game History in Cashier and show this
Zmemo: You can do it yourself if I can do it
Zmemo: Look, I want to talk to a manager
Zmemo: I want my money back
VIP_James: I'm the manager available as of the moment.
Zmemo: Well, James, then please fix this
Zmemo: If I can download game history, then you can too
VIP_James: You will be unable to get your funds since the bets you made are legitimate.
Zmemo: But I made more bets that you claim
Zmemo: So how can they be legitimate if you are not counting them as legitimate?
Zmemo: So the casino is basically not counting the bets I made which means they do not count and I should get my money back
Zmemo: If this is correct, I should get 1233.95 - 416 euro = 817.95 euro back
Zmemo: Because those are the bets you are NOT counting
Zmemo: But I lost them
Zmemo: Please explain this to me then
VIP_James: As of now you've wagered €426.00 and you may need to wager €4,074.00 more for the last bonus you received to complete your wagering requirement.
Zmemo: James, Jesus Christ, I did not wager 426
Zmemo: I wagered 1233.95
Zmemo: As I just showed you
Zmemo: It is your own software that is showing this
Zmemo: I am READING THE GAMES HISTORY RIGHT NOW
Here is the second part, after I logged out and logged back in:
VIP_James: Hi Davor.
VIP_James: Still James here.
VIP_James: I'm checking on it now.
VIP_James: Please give me 3 to 5 minutes.
Zmemo: Well, I just logged out and logged back in
Zmemo: Still says the same
Zmemo: And I can still access 1615 spins of Wall Street at 0.50 cents each
VIP_James: I'm checking on it as of the moment.
VIP_James: I will surely let you know as soon as I get an update.
VIP_James: Thanks for waiting.
VIP_James: I'm now checking it with one of our specialists.
Zmemo: Yes?
VIP_James: I will inform you as soon as I get a response.
Zmemo: Thank you James
VIP_James: No worries
Zmemo: However, I will have to report this
Zmemo: I am very unhappy
Zmemo: I opted in to the offer thinking that Boyle Casino will uphold their end
Zmemo: however, so far Boyle Casino has not done that
Zmemo: I will download Game History and share it
Zmemo: As proof
VIP_James: I'm checking on it now so we can provide an accurate answer about this.
Zmemo: I really don't understand this
Zmemo: I can clearly myself download game history
Zmemo: Which shows bet amounts for each spin
Zmemo: And there are thousands of spins
Zmemo: If I can see it then the Boyle Casino personnel should see it right away
Zmemo: But I will wait
VIP_James: I'm doing all the best I can here I'm now investigating this with one our game specialists. Please hold.
VIP_James: Thanks for waiting Davor.
Zmemo: Yes?
VIP_James: For us to further investigate on this I may have to forward it to our relevant department.
Zmemo: Ok
VIP_James: We will be sending you an email update once we get an response from them.
Zmemo: I am sorry but up to that point I will have to warn players not to trust Boyle Casino
Zmemo: Because the wagering was not counted properly
Zmemo: Which is not according to what Boyle Casino was advertising
Zmemo: Again, if I can see the game history
VIP_James: We will let you know as soon as we get an update about this.
Zmemo: I do not understand how anyone from your side cannot see it
Zmemo: Bye
I opted in to Boyle Casino 200% Slots bonus. I never deposited before. I deposited 50 euro and received 100 euro bonus. The wagering requirement was 30 x Bonus + Deposit, so 30 x 150 = 4500 euro. I accepted the bonus when I logged in and the bonus showed up in Cashier. The wagering requirement was listed as 4500 euro and remaining as 4500 euro. No problems here. Wagering requirement was only applicable to slots.
I opened only two slots. I opened Wall Street Fever and Cinerama. Wall Street Fever is 0.50 per spin and Cinerama is 0.25 per spin. I set both to Autoplay for 5000 spins. So I started the autoplay. To clarify, autoplay spins only count down the actual betting spins, not the free spins so no free spins are deducted from the total amount of autoplay spins.
After about 700 Wall Street Fever spins (and about the same on Cinerama), I checked the Cashier and the wagering requirement remaining. The remaining wagering requirement was about 4375, so it lowered only by about 125 euro. Simple math is 700 spins x 0.50 = 350 euro (for Wall Street Fever). I thought maybe the Cashier needs to catch up so I let it go for a little while.
A bit later, after about a total of 1300 spins on Wall Street Fever and similar amount on Cinerama, I checked Cashier again. This time the remaining wagering requirement was about 4150. At this point I knew something was wrong and contacted support while I continued playing.
Clearly, the casino was not calculating the wagering correctly even though all of the spins can be clearly found under Gaming History in the Cashier. I chatted with support for a long time and the support person (VIP-James) just kept repeating that I only wagered what is says in Cashier. I told him over and over again that the Gaming History clearly shows the number of spins and total number of bets can be calculated as much higher than what Cashier shows under remaining wagering requirement. He did not budge. He did not seem to understand simple math of spins x bet = wagered amount. I repeated multiple times that I spun over 1600 spins on Wall Street Fever at one point which by itself equaled 800 euro, not adding Cinerama spins.
I asked for my 50 euro deposit back and was told I cannot get it back "because all of my bets were legitimate". But then I told him that if my bets were legitimated, why are they not counted towards wagering requirement? If they are not counted then they are not legitimate bets which means they should be returned to me. Basically, I was trying to show the fallacy in his argument but he was not changing his story.
Here is the conversation between me and the VIP-James (I copied and pasted it):
Zmemo: Hello
VIP_James: Hi Davor.
VIP_James: James here.
Zmemo: Hi James
Zmemo: James, I am concerned about something
VIP_James: How can I help you?
Zmemo: James, I opted in for th 200% slots sign up bonus
Zmemo: The slots are supposed to count 100% towards wagering
Zmemo: I have spun over 1200 spins on Wall St Fever, which is 50 cents per spin
VIP_James: To get the complete details about it please go to
You do not have permission to view link
Log in or register now.
.Zmemo: That alone is worth 600 euro
Zmemo: However, the wagering in the bonus area of the Cashier only counted about 375 so far
VIP_James: There you will see the games that will count towards your wagering requirement.
Zmemo: Yes, this counts
Zmemo: Why is the cashier wrong?
VIP_James: Let me check.
VIP_James: Give me 3 to 5 minutes.
Zmemo: Right now, from 4500 wagering requirement, it says I still have to wager 4150
Zmemo: That's wrong, since I spun over 1300 on Wall St Fever aloine
VIP_James: Thanks for waiting.
VIP_James: I see that as of the moment you've already bet 360.50 I see that you are betting .50 and .25.
Zmemo: Impossible!!!!
Zmemo: For God's sake, I spun almost 1400 spins on Wall Street Fever alone
Zmemo: Look at it
Zmemo: If I spin 1400 x 0.50 = 700
Zmemo: Look at my history
VIP_James: Let me check.
VIP_James: Give me 3 to 5 minutes please.
Zmemo: On top of that, the Wall St Fever losing streak I am having is horrendous
VIP_James: I hope you get lucky this time around (angel)
Zmemo: I have played it on other casinos and I have never managed to lose over 100 euro in this amount of time
Zmemo: Either way, please look at the wagering
Zmemo: I will never deposit again if the customers are treated this way. The wagering clearly states 100% of slots
Zmemo: And I have spun basically 1500 on Wall St
Zmemo: And the cashier states it's less than half that
VIP_James: Thanks for waiting.
Zmemo: And I will contact the gaming comission that oversees Boyle Casino
Zmemo: Please tell me this is fixed now
VIP_James: I see that as of the moment you already wagered €408.25 please be reminded that you are betting from the range of 0.25 to 0.50 if you will try to divide it, you've already spun over 1000+ and the bonus rounds doesn't have any bets that will add towards your wagering requirements.
Zmemo: What?
Zmemo: Yes, no bonus rounds count in the wagering
Zmemo: Bonus spins do not get deducted from the total amount of spins
VIP_James: For example 400 / 0.50 = 800.
Zmemo: Yes
Zmemo: I have spun over 1500
Zmemo: So, 1500 / 2 = 750
Zmemo: And that is JUST Wall St Fever
Zmemo: Not counting Cinerama
VIP_James: 400/ .25 = 1600.
Zmemo: Yes, so let's add 750 plus 400
Zmemo: That is 1150
Zmemo: I have wagered 1150
Zmemo: At least
VIP_James: You may not need to add it since the .25 to .50 are the bets that you are making.
Zmemo: James, it's simple math
Zmemo: If I spi 1500 of Wall St Fever
Zmemo: At 50 cents
Zmemo: That means I wagered 750 euro
VIP_James: You were able to wager more than 400 now from the 0.25 to 0.50 bets you are making.
Zmemo: Ok, again
Zmemo: 1500 times 0.5 = 750
Zmemo: That means 750 euro I wagered on WAll St
VIP_James: You may need to divide it.
Zmemo: I did
Zmemo: 1500 spins
Zmemo: at 0.50 cents
VIP_James: Not multiply for you to be able to compute for the amount you've bet.
Zmemo: If I were to divide
Zmemo: I would end up with 3000 euro wagered
Zmemo: It's simple math
Zmemo: I spun 1500 times
Zmemo: At 0.50
Zmemo: Each spin counts as 0.50
Zmemo: So if I spin once, it is 0.50 wagered
Zmemo: If I spin twice, that means I spun 2 x 0.5 = 1 euro wagered
Zmemo: Ok?
Zmemo: Therefore, 1500 spins x 0.50 cents = 750 euro wagered
Zmemo: Ok?
VIP_James: I see that right now the amount you've wagered is 426.00 if you will divide that to 0.50 that will be 852 spins but I see that not all your bets are 0.50.
Zmemo: ALL OF MY BETS ARE 0.50 on Wall Street Fever
Zmemo: And I have spun at least 1500!!!!
Zmemo: Not 852
Zmemo: Ok, as of RIGHT NOW, I spun 1615 times on Wall Street
Zmemo: All of them at 0.50
Zmemo: Therefore, I wagered 1615 x 0.5 = 807.50 euro
Zmemo: On Cinerama, I spun 1703 times
Zmemo: 1703 x 0.25 = 425.75
Zmemo: Therefore, 807.50 + 425.75 = 1233.25 euro wagered
Zmemo: The cashier says only 416 eur wagered
Zmemo: What is the problem?
Zmemo: Ok, I want my money back
Zmemo: This is ridicoulous
Zmemo: I deposited 50, I want 50 back
VIP_James: Sorry Davor but I can see that all the bets you made here are legitimate.
Zmemo: Yes, correct, so why is the cashier still showing incorrect information?
VIP_James: It is not incorrect Davor if you will try to divide 426 which is the amount of bets you made now and divide it to .50 the result will be 852 spins. That means you've spun 852 with 0.50 per spin on wall street.
Zmemo: Oh for God's sake
Zmemo: I just said I spun 1615 times on Wall Street Aloine
Zmemo: I can do a search on Game History in Cashier and show this
Zmemo: You can do it yourself if I can do it
Zmemo: Look, I want to talk to a manager
Zmemo: I want my money back
VIP_James: I'm the manager available as of the moment.
Zmemo: Well, James, then please fix this
Zmemo: If I can download game history, then you can too
VIP_James: You will be unable to get your funds since the bets you made are legitimate.
Zmemo: But I made more bets that you claim
Zmemo: So how can they be legitimate if you are not counting them as legitimate?
Zmemo: So the casino is basically not counting the bets I made which means they do not count and I should get my money back
Zmemo: If this is correct, I should get 1233.95 - 416 euro = 817.95 euro back
Zmemo: Because those are the bets you are NOT counting
Zmemo: But I lost them
Zmemo: Please explain this to me then
VIP_James: As of now you've wagered €426.00 and you may need to wager €4,074.00 more for the last bonus you received to complete your wagering requirement.
Zmemo: James, Jesus Christ, I did not wager 426
Zmemo: I wagered 1233.95
Zmemo: As I just showed you
Zmemo: It is your own software that is showing this
Zmemo: I am READING THE GAMES HISTORY RIGHT NOW
Here is the second part, after I logged out and logged back in:
VIP_James: Hi Davor.
VIP_James: Still James here.
VIP_James: I'm checking on it now.
VIP_James: Please give me 3 to 5 minutes.
Zmemo: Well, I just logged out and logged back in
Zmemo: Still says the same
Zmemo: And I can still access 1615 spins of Wall Street at 0.50 cents each
VIP_James: I'm checking on it as of the moment.
VIP_James: I will surely let you know as soon as I get an update.
VIP_James: Thanks for waiting.
VIP_James: I'm now checking it with one of our specialists.
Zmemo: Yes?
VIP_James: I will inform you as soon as I get a response.
Zmemo: Thank you James
VIP_James: No worries
Zmemo: However, I will have to report this
Zmemo: I am very unhappy
Zmemo: I opted in to the offer thinking that Boyle Casino will uphold their end
Zmemo: however, so far Boyle Casino has not done that
Zmemo: I will download Game History and share it
Zmemo: As proof
VIP_James: I'm checking on it now so we can provide an accurate answer about this.
Zmemo: I really don't understand this
Zmemo: I can clearly myself download game history
Zmemo: Which shows bet amounts for each spin
Zmemo: And there are thousands of spins
Zmemo: If I can see it then the Boyle Casino personnel should see it right away
Zmemo: But I will wait
VIP_James: I'm doing all the best I can here I'm now investigating this with one our game specialists. Please hold.
VIP_James: Thanks for waiting Davor.
Zmemo: Yes?
VIP_James: For us to further investigate on this I may have to forward it to our relevant department.
Zmemo: Ok
VIP_James: We will be sending you an email update once we get an response from them.
Zmemo: I am sorry but up to that point I will have to warn players not to trust Boyle Casino
Zmemo: Because the wagering was not counted properly
Zmemo: Which is not according to what Boyle Casino was advertising
Zmemo: Again, if I can see the game history
VIP_James: We will let you know as soon as we get an update about this.
Zmemo: I do not understand how anyone from your side cannot see it
Zmemo: Bye