Bitstarz and their lack of loyalty promotions.

Womanofthe90s

Newbie member
Joined
Feb 24, 2019
Location
Vancouver
Hey, so this is actually my first post here, I am an avid lurker and been online gambling for years.

This is a rant and I hope this is allowed but I am extremely fed up with Bitstarz and their lack of customer loyality.
I have spent thousands at this casino, they have good game selection and fast withdrawls.

I have only made 1 withdrawl one about $2000 CAD

I have been depositing there for the past 6 months or so, approx $100-$300 a week.

Their lack of bonuses is frustrating, one of the things I used to like about bitstarz was their friday loyality bonus, and the try again free spins.

This week i deposited $300 with 0 withdrawls. I got a $7 loyality bonus and 30 freespins that i won 29 cents on...
They recently changed the games you can play with your free spins to some whack game that you dont win a dime on...

I am pretty sure I am done wasting my money here and this is just a warning to anyone considering using this casino..m just dont.
 
Bitstarz is reviewed by Casinomeister

Christine28

Newbie member
Joined
Jan 26, 2021
Hey, so this is actually my first post here, I am an avid lurker and been online gambling for years.

This is a rant and I hope this is allowed but I am extremely fed up with Bitstarz and their lack of customer loyality.
I have spent thousands at this casino, they have good game selection and fast withdrawls.

I have only made 1 withdrawl one about $2000 CAD

I have been depositing there for the past 6 months or so, approx $100-$300 a week.

Their lack of bonuses is frustrating, one of the things I used to like about bitstarz was their friday loyality bonus, and the try again free spins.

This week i deposited $300 with 0 withdrawls. I got a $7 loyality bonus and 30 freespins that i won 29 cents on...
They recently changed the games you can play with your free spins to some whack game that you dont win a dime on...

I am pretty sure I am done wasting my money here and this is just a warning to anyone considering using this casino..m just dont.
All Bitstarz games are dead, you were lucky to win 29 cents??
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Sure, you're allowed to vent here. We don't mind since that seems to be the the thing nowadays. :p

I'm surprised you're getting some crap offers from them. Personally, I never play with any bonuses or promos. This way I play whatever I want - how I want.

But it should be interesting to hear from others - their opinions on what they get as loyalty promos.
 
Last edited:

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Admin note: I've edited the title to be more precise.
 

Najasaki

Keep It Simple, Stupid.
PABaccred
Joined
Aug 24, 2010
Location
Your Happy Place
Hey, so this is actually my first post here, I am an avid lurker and been online gambling for years.

This is a rant and I hope this is allowed but I am extremely fed up with Bitstarz and their lack of customer loyality.
I have spent thousands at this casino, they have good game selection and fast withdrawls.

I have only made 1 withdrawl one about $2000 CAD

I have been depositing there for the past 6 months or so, approx $100-$300 a week.

Their lack of bonuses is frustrating, one of the things I used to like about bitstarz was their friday loyality bonus, and the try again free spins.

This week i deposited $300 with 0 withdrawls. I got a $7 loyality bonus and 30 freespins that i won 29 cents on...
They recently changed the games you can play with your free spins to some whack game that you dont win a dime on...

I am pretty sure I am done wasting my money here and this is just a warning to anyone considering using this casino..m just dont.
I'm a man of the 80's and can't remember if it's "whack" or "wack" :what:

Anyways, I disagree and think that their promos are quite generous. 2nd chance free spins on all deposits whether you
lose or win on that deposit is quite generous and is an opportunity, regardless of what the free spins yield.

Rather then try to sway away customers from a highly reputable casino, why not email the casino based off of your
weekly deposits and inquire about a more suitable program that fits your needs? They aren't hard to contact..

I will agree with you that the provider they now use for the free spins (Platipus) isn't as good as the provider that they've
been using (pragmatic) and I'm unsure why they've changed it recently.
 
Last edited:

Womanofthe90s

Newbie member
Joined
Feb 24, 2019
Location
Vancouver
I'm a man of the 80's and can't remember if it's "whack" or "wack" :what:

Anyways, I disagree and think that their promos are quite generous. 2nd chance free spins on all deposits whether you
lose or win on that deposit is quite generous and is an opportunity, regardless of what the free spins yield.

Rather then try to sway away customers from a highly reputable casino, why not email the casino based off of your
weekly deposits and inquire about a more suitable program that fits your needs? They aren't hard to contact..

I will agree with you that the provider they now use for the free spins (Platipus) isn't as good as the provider that they've
been using (pragmatic) and I'm unsure why they've changed it recently.
I have contacted them and they surely dont give a damn which is unfortunate but its their casino and one person isnt going to get them to change their whole bonus system..

And I agree, the 2nd chance freespins were great until they changed the provider and I think they intentionally changed it to a worse provider, I could be wrong but everytime I have played the 2nd chance spins since the change I havent won more than $1...
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
I'm a man of the 80's and can't remember if it's "whack" or "wack" :what:

Anyways, I disagree and think that their promos are quite generous. 2nd chance free spins on all deposits whether you
lose or win on that deposit is quite generous and is an opportunity, regardless of what the free spins yield.

Rather then try to sway away customers from a highly reputable casino, why not email the casino based off of your
weekly deposits and inquire about a more suitable program that fits your needs? They aren't hard to contact..

I will agree with you that the provider they now use for the free spins (Platipus) isn't as good as the provider that they've
been using (pragmatic) and I'm unsure why they've changed it recently.
Also their level up adventure is great where you can win free spins and money with low wagering :)

I missed out on winning the Tesla lol Another great promo but I'm sure they will have another one soon :thumbsup:
 

Najasaki

Keep It Simple, Stupid.
PABaccred
Joined
Aug 24, 2010
Location
Your Happy Place
I have contacted them and they surely dont give a damn which is unfortunate but its their casino and one person isnt going to get them to change their whole bonus system..

And I agree, the 2nd chance freespins were great until they changed the provider and I think they intentionally changed it to a worse provider, I could be wrong but everytime I have played the 2nd chance spins since the change I havent won more than $1...

Did you reply to the same person that's handing you the Friday loyalty bonus to ask him to review your account? Ask chat for a breakdown of your deposits VS withdraws over the lifetime of your play at Bitstarz to use as a reference when writing the email.

Also, while the provider Platipus is rather crap, I am seeing better returns from the free spins they hand me over the Pragmatic powered free spins I used to get... so I'm kind of torn. Also, I don't think that them changing providers is ill-natured in the least bit and is most likely temporary. ;)
This has happened before for a few weeks or so.

Once you do handle the promo situation you got going on, remember that nothing beats instant cash-outs and the trust that you won't get dicked around when attempting to withdraw. There's pros and cons with every online casino... :)
 
Last edited:

Najasaki

Keep It Simple, Stupid.
PABaccred
Joined
Aug 24, 2010
Location
Your Happy Place
Also their level up adventure is great where you can win free spins and money with low wagering :)

I missed out on winning the Tesla lol Another great promo but I'm sure they will have another one soon :thumbsup:

I know right! :laugh: The last 3 winners were from Russia, Japan & China. Rumor has it that the next winner of their Tesla giveaway will be from North Korea. :p

Good point! The level up promotion is awesome! It's an absolute bitch to level up when you reach 5 or 6 though, at least when you bet like me, (between 0.40 & 0.60) lol

I'm currently stuck on 89% on level 7 and can't deposit in time before the promotion ends ?
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
I know right! :laugh: The last 3 winners were from Russia, Japan & China. Rumor has it that the next winner of their Tesla giveaway will be from North Korea. :p

Good point! The level up promotion is awesome! It's an absolute bitch to level up when you reach 5 or 6 though, at least when you bet like me, (between 0.40 & 0.60) lol

I'm currently stuck on 89% on level 7 and can't deposit in time before the promotion ends ?
I am on level 7 and I mainly bet the same as you unless I have a bigger balance then its more $1.60-$2 but never higher :) I'm stuck on 57% :(
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Bitstarz is bigger than the average softswiss based dama nv casino. They don’t need to care about a 300$ weekly depositor. Indeed their promo are not great. Their second try free spins were ok but yes they changed the pragmatic free spins worth .50$ for terrible revamped platipus 0.10$ spins. Platipus rtp free spins is exactly like betsoft : 0% to 40% always
I played a lot on bitstarz in the past and every game there gives me 90% to 94% result over and over again. It just doesn’t match the info you can find in the help file. You can understand that crying about it won’t do anything so why stick to this casino if they don’t care about you? If you like the platform, go play at pinocasino. Daily cashback, instant payments and homemade support from dux properties. Wayyyyyy better. The only advantage of an MGA liscense is the transparency with RTP. So it’s another plus. No max win of loyalty rewards either.
Bitstarz are still a good option if your geo location allows you to play evolution live games. This weekend they had their best monthly promo running which is 25% cashback up to 150$ on live games lost. Paid in cash on monday. That’t pretty fkn good.
 

Najasaki

Keep It Simple, Stupid.
PABaccred
Joined
Aug 24, 2010
Location
Your Happy Place
They don’t need to care about a 300$ weekly depositor.

Ummm, that's the farthest from the truth.

go play at pinocasino. Daily cashback, instant payments and homemade support from dux properties. Wayyyyyy better.

It's just an N1 operated casino that is relatively unknown. They don't even accept crypto as a banking method lolz
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Ummm, that's the farthest from the truth.



It's just an N1 operated casino that is relatively unknown. They don't even accept crypto as a banking method lolz
Well they clearly don’t.

n1 is the name used for a stamp on the mga license so it doesnt mean anything to me exept that most people related to it doesn’t share same values than me

I had great experience with them. Exactly like getslots and dux which are runned by the same people.

Every other ones? LOL
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Hey, so this is actually my first post here, I am an avid lurker and been online gambling for years.

This is a rant and I hope this is allowed but I am extremely fed up with Bitstarz and their lack of customer loyality.
I have spent thousands at this casino, they have good game selection and fast withdrawls.

I have only made 1 withdrawl one about $2000 CAD

I have been depositing there for the past 6 months or so, approx $100-$300 a week.

Their lack of bonuses is frustrating, one of the things I used to like about bitstarz was their friday loyality bonus, and the try again free spins.

This week i deposited $300 with 0 withdrawls. I got a $7 loyality bonus and 30 freespins that i won 29 cents on...
They recently changed the games you can play with your free spins to some whack game that you dont win a dime on...

I am pretty sure I am done wasting my money here and this is just a warning to anyone considering using this casino..m just dont.

Hi there,

First of all, really sorry you feel that way regarding our bonuses. I thought we were quite generous when it came to all the rewards, but when it comes to the question of bonuses, it's very much subjective.

Perhaps you could share you username at BitStarz and I'd be happy to have a look? :)

Regards,

Olle

Edit:

Managed to find your account, so here are some stats:

On your Canadian dollar deposits you've got a bonus release ratio of 15%
On your US dollar deposits you've got a bonus release ratio of 24%

Your total losses is 628 dollars (US when combined) and for that you've gotten 827 dollars in bonus.

Your average deposit per week is 115 dollars.

Not sure how much bonus you expect but I think you're receiving a decent amount of bonuses, but everyone has the right to their opinion on the subject of course.

I suggest having a look on our promotions page as we run plenty of promos on a weekly basis :)
 
Last edited:
Top