BEWARE mbit casino ***stay away***

CANADAMAN99

Newbie member
Joined
Jul 31, 2010
Location
Canada
Just a quick warning for you guys that are playing at bitcoin casinos. Stay away from mbit casino, they will allow you to deposit as much as you want, but when you try to withdrawal, they will start giving you the run around.

They will not pay you, in my experience. They allow you to play in bitcoin which is based on anonymity. They allow bitcoin deposits for weeks but when you try to withdrawal they cite KYC and ask for an insane list of documents. The whole point of bitcoin gambling for me is anonymity. The other safe bitcoin casinos like cloudbet and bitstarz would never pull this crap. If they really wanted to honor KYC then they wouldnt accept deposits without proper documents. Ive had information stolen through a casino and am uncomfortable supplying it to them.

Horrible customer service, with the standard rogue lies from the aweful support staff. You ask for a supervisor and they say check back at a certain time. You come at that time then they are gone for the day. The support staff refuses to help with anything and will point you towards emailing managers and security department.

You will email them and not get a response for days.

Mbit is truly one of the most dishonest, unhelpful, worst casinos i have played at. I would avoid them at all costs if you like to get paid your winnings.

STAY AWAY FROM MBIT
 

CANADAMAN99

Newbie member
Joined
Jul 31, 2010
Location
Canada
So i just looked on the documents tab at mbit casino and is states that documents are required to “speed up” the withdrawal, not actually place it. It also states that certain withdrawal methods would require additional documents. There is absolutely nothing listed for bitcoin withdrawals. Would i have grounds for a PAB? Never done one in the many years ive been here but this just pisses me off.

MBIT CASINO IS THE WORST!
 

Bloatgoat

Senior Member
webby
Joined
Nov 29, 2017
Location
Somewhere
Any casino holding a license needs to have verification documents. There was only one casino on where i played on where i depositted like 1 ETH back in the days it was worth 400$. I won 22 ETH and i withdrawled 20ETH without any request of documents. But they can ask you if they want it. It's simple as that.
 

CANADAMAN99

Newbie member
Joined
Jul 31, 2010
Location
Canada
Absolutely, I totally understand and agree that they can do what they want although I disagree that its “as easy as that”. If customer safety is the issue then why are they accepting money deposits without documents on file? Why are Some customers and some withdrawals ok without docs and others arent, also in their terms regarding documents why doesnt it say that they are required to cashout?

They did process a small withdrawal for me with no issues. Its the bigger withdrawal that theyre witholding.

My only point is to warn players who use bitcoin that if they wish to use bitcoin anonomously, then mbit is not a good place to play because you wont get paid if you wish to play anonymously. There are 3 other casinos, the best in my opinion being bitstarz or cloudbet that accept deposits fast and pay withdrawals even faster. I wish i had been able to read a post like this before playing at mbit because i would have steered clear.

I am working with linda at mbit who has been very gracious so far but has not yet processed my withdrawal. I hope to post a positive outcome but its not positive as of yet.
 

CANADAMAN99

Newbie member
Joined
Jul 31, 2010
Location
Canada
Mbit very graciously worked through this with me and processed my withdrawal. It just took a little longer than anticipated but they resolved it very professionally even when i was a jerk.

Is there a way i can edit the title of the post or is it too late for that?

I think i should have been a little less demanding and given more time for them to sort it out and for that I really do apoligize.

These guys seem legit but be ready to show and submit docs before cashing out, pretty straight forward and thank you mbit for being so professional and kind.
 

alexking12k

Experienced Member
Joined
Nov 7, 2013
Location
Los Angeles, CA
Mbit very graciously worked through this with me and processed my withdrawal. It just took a little longer than anticipated but they resolved it very professionally even when i was a jerk.

Is there a way i can edit the title of the post or is it too late for that?

I think i should have been a little less demanding and given more time for them to sort it out and for that I really do apoligize.

These guys seem legit but be ready to show and submit docs before cashing out, pretty straight forward and thank you mbit for being so professional and kind.
Don't sweat it. When a casino gives you the runaround you have every right to respond in kind. If they had just paid you what they owed you, you wouldn't have had to make this post in the first place. Don't worry about their feelings as they don't worry about yours.
 
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