Betway confiscated balance, after huge win

[veera94]

You are totally misunderstanding me.

This is my first time when I have to deal with this kind of things. Google has been friend, but I have no glue what would have been best way to act. I have been in shock during last day because of all this.

And I have made this public. editor's note: removed image with personal info with my own name. I have nothing to hide and I have also send this to British media - as I was advised to do. (below zero change that they will bait but effort made)
I'm ready to represent me, with my own identity, face and name.
I'm not quite understanding why this is bad move ?

There are over 7000 eyes that have seen my tweets now. As told, i just want to make this case known. If you check askgamblers compalints againts betway you will see that there isn't much hope at this point.

If my behavior is against your forums rules - let me know. I'm not trying to make this anyone's else battle.

 

[shadow123]

Its all getting a bit odd,think there might be something missing in this story.

 

[Biti]

A lot of text

Betway doesn't seem to care about that. They're having more than enough bad publicity on the net. If you're convinced, you're right, take a lawyer and step to MGA or to court.

Makes more sense than posting this on dozens of forums.

 

[veera94]

Its all getting a bit odd,think there might be something missing in this story.

Why you guys are so offensive against me all the sudden ?
Betway are known to be that other side in cases like mine.

Askgamblers has assigned official warning "due to the fact they are currently holding a massive amount of unresolved complaints from players reporting unjustified confiscation of winnings"

And now because, young Finnish student woman, doesn't see a way to have this settled in court its official that she is the villain here.
I'm not going to bank to ask more student loan, because there is ongoing civil suit against one of the major sport/casino companies. ¨

But if there really is will - there is a way. If someone is ready to guarantee my financial situation here, I'm ready to give discussed percentage from amount I will get from going to court.
But with my own money and future in a line, I'm not ready to risk it all. I bet that betway has had great success in courts as well - they are still around.

 

[bebo67]

Betway doesn't seem to care about that. They're having more than enough bad publicity on the net. If you're convinced, you're right, take a lawyer and step to MGA or to court.

Makes more sense than posting this on dozens of forums.

She has already filed with ECogra. And she is 23. That is what 23 year olds do. They go public as much as they can when they are wronged. Is it a good thing? Who knows.

 

[Biti]

She has already filed with ECogra. And she is 23. That is what 23 year olds do. They go public as much as they can when they are wronged. Is it a good thing? Who knows.

It's true that millennials are very much into making things public instead of first take the right steps. Many of them also think their own social media wall is the headline of some newspaper.

As she is playing from Finland, MGA is relevant here. Bad publicity can help sometimes, but not with Betway. I would always try to take the right steps first. It's about serious money.

 

[lockinlove]

This doesn't make any sense. If you were legitimately owed Euro +80K, you should have immediately found a lawyer to deal with this. These are properly licensed casinos and will be forthcoming in any civil court. Trying to drag their name though the mud will just screw up your chances.

What are you thinking??

Follow this advice if eCogra does nothing for you.

A lawyer and court gives you a pretty good chance if you did nothing really wrong here.

 

[jukkasd]

Sometimes public pressure helps, but i think that it should be last thing to do. Posting issue on forums is fine, there you can get help with issue. But when posting it all over internet, that is kinda bad and should be last resort.
imho you should give mga/eCOGRA/etc time to look on this case, they work on office hours and might take couple days.

 

[veera94]

One thing I'm not quite understanding is this : If i do this summary in public, how does it change in any way what has happened ?
- Does it make betway's actions justified afterwards - just because I told about this ?
- Does it make it less injustice ?
- Will MGA etc. really take note that because there is publicity taking place in this case, betway are the real victim here.
- They are independent operators in market, where customers trust is most important thing. That trust must be earned with rightful actions and treating customers fairly.

 

[Casinomeister]

Why you guys are so offensive against me all the sudden ?
Betway are known to be that other side in cases like mine.

Askgamblers has assigned official warning "due to the fact they are currently holding a massive amount of unresolved complaints from players reporting unjustified confiscation of winnings"

We don't care what AG says or does. It's a corporate site that lacks the experience that we have as arbitrators, and lacks the knowledge base that our forum members generate. So what they say and do is moot in my opinion.

You go public with something, then you have to expect to be criticized. Hell, I get it all the time.

And now because, young Finnish student woman, doesn't see a way to have this settled in court its official that she is the villain here.
I'm not going to bank to ask more student loan, because there is ongoing civil suit against one of the major sport/casino companies. ¨

But if there really is will - there is a way. If someone is ready to guarantee my financial situation here, I'm ready to give discussed percentage from amount I will get from going to court.
But with my own money and future in a line, I'm not ready to risk it all. I bet that betway has had great success in courts as well - they are still around.

You said that the MGA has ruled against you? Did they explain why?

Seriously, we root for the player - but players who are in the right.

 

[Casinomeister]

Are you going to school in Finland or abroad?

 

[lockinlove]

Why you guys are so offensive against me all the sudden ?
Betway are known to be that other side in cases like mine.

Askgamblers has assigned official warning "due to the fact they are currently holding a massive amount of unresolved complaints from players reporting unjustified confiscation of winnings"

And now because, young Finnish student woman, doesn't see a way to have this settled in court its official that she is the villain here.
I'm not going to bank to ask more student loan, because there is ongoing civil suit against one of the major sport/casino companies. ¨

But if there really is will - there is a way. If someone is ready to guarantee my financial situation here, I'm ready to give discussed percentage from amount I will get from going to court.
But with my own money and future in a line, I'm not ready to risk it all. I bet that betway has had great success in courts as well - they are still around.

If you exhaust all efforts call a lawyer that specializes in this area. Many lawyers will take on a case if its strong enough and will take their fee after. It's called a contingency fee.

Its worth trying for this amount of money. That way you dont need to try and get a student loan and pay interest on it. And if you find a lawyer to do this, you dont have a fee to pay in case you somehow lose the case.

 

[SpinUk]

If you have nothing to hide, then take it to court on a 50/50 basis. £40k buys a lot of legal work for what appears to be a very simple issue. And of course you could claim for costs if you win. 50% of 80k is better than 100% of zero.

If you lose, solicitor takes nothing. But of course, you need a strong unequivical case to bring it. Do you have this?

Unfortunately, the cynic in me is saying that Betway wouldn't withold what is a notable amount of funds without strong due suspicion.

 

[veera94]

Im studying here in Finland.

MGA, has not yet ruled about anything in my case, but as told google has been friend.

And there is cases like mine, where it is just said that for example; "MGA has ordered internal investigation regarding this specific matter, and MGA has came to conclusion that operators actions are accordance to the regulations and Terms and Conditions. Information is of a sensitive nature and cannot be provided to the player as in your case"

But for sure I want to believe that rightfulness will eventually win. And that some of the authorities contacted will make change to my matter.

 

[veera94]

But yes, i will calm down right now right here. And I hope you guys will also. Lets make this thread just for following my case. In my next post I will show some progress. Hope you will hear from me soon!

Love to you all ! After all there isn't much more left

 

[Casinomeister]

Im studying here in Finland.

Do you have a Facebook page?

 

[SpinUk]

I really, really hope you are not just doubling down on this, and have absolutely nothing to hide. Bringing a PR slant into it would make it much more likely for Betway to press for criminal charges as well as your confiscation if there is any hint of fraud.

 

[spurs1882]

Hi OP, can you speculate at all on why Betway might have emboldened the sentence about identify theft in their email to you? Did you for example use a payment card in a different name for your initial deposit?

 

[bebo67]

If you have nothing to hide, then take it to court on a 50/50 basis. £40k buys a lot of legal work for what appears to be a very simple issue. And of course you could claim for costs if you win. 50% of 80k is better than 100% of zero.

If you lose, solicitor takes nothing. But of course, you need a strong unequivical case to bring it. Do you have this?

Unfortunately, the cynic in me is saying that Betway wouldn't withold what is a notable amount of funds without strong due suspicion.

I need to learn to adapt your guys cynicism. I've been a member here 5 years and still dont have it!

 

[nutnut]

What am I missing?

They clearly state he/she is identity theft and that is why the account is frozen.

Either this is true or not and should be cleared up easily Not like they claim he abused a bonus so they acknowledge the winnngs are ok. Can't help but feel the thread starter is not disclosing the full truth.

I would happily risk my future for 80k if I was SURE i didn't steal any ID....wonder why thread starter is not so confident?

 

[miksaxxx]

What am I missing?

They clearly state he/she is identity theft and that is why the account is frozen.

Either this is true or not and should be cleared up easily Not like they claim he abused a bonus so they acknowledge the winnngs are ok. Can't help but feel the thread starter is not disclosing the full truth.

I would happily risk my future for 80k if I was SURE i didn't steal any ID....wonder why thread starter is not so confident?

In Finland first court level cost about 10-20k for just own lawyer and it would then be 20-40k for who lose the case. Second level is about +20k ... Third is about + 10-20k €

So if here lose first one , it goes allmost allways in third level.

 

[SpinUk]

In Finland first court level cost about 10-20k for just own lawyer and it would then be 20-40k for who lose the case. Second level is about +20k ... Third is about + 10-20k €

I’m guessing that the Case would be heard locally to the head quarters casino, so Malta

 

[miksaxxx]

I’m guessing that the Case would be heard locally to the head quarters casino, so Malta

Or in Finland , where court use Finnish , Malta and EU Laws..

 

[Casinomeister]

Or in Finland , where court use Finnish , Malta and EU Laws..

Or right here!!

 

[Jasminebed]

Laws vary a great deal from country to country. Until the past dozen or so years, contigency fees were not legal in Ontario. It is sometimes possible to bring a matter before the courts in more than one jusrisdiction, although only one. For example, Finland where the player played, or Malta, which licences the casino and has the gaming regulations.

It is definitely my stronger inclination to chose Malta, as I suspect you will have a broader pool of lawyers with expertise to choose from.

If you have not committed Identy theft, I would not try to try it in the court of public opinion. It won't make any difference to Betway, and might even give them legal grounds to counter-sue for damage to their reputation.

Students often have special regulations regarding what is their residency as well. NB, this is not the reason the casino is denying payment.

There are a number of reasons for a casino to suspect identity theft. But none justify withholding winnings without proof.

You mentioned a telephone verification. Were you asked for you holding your ID, or a Skype call showing it? Those are commonly used enhanced verification procedures. I've been asked for it myself when winning on a NDB.

It seems very unusual for the pattern of betting you mentioned to allowed with a bonus. I could understand that might end with a denial of winnings.

If everything you have told us is true, I would think your chances are strong to have either a regulator or a court order payment. But it won't be immediate. You did not have the money a few days ago, just carry on with your life as best you can, while taking up the fight for it in more conventional avenues.