Betway confiscated balance, after huge win

[Dwyer]

Do you have a Facebook page?

I feel these are the questions that should be asked, pretty fool proof in this instance actually.

Not a chance in hell a 23 year old student does not have most if not all of the social media accounts/ messaging services. Facebook, Twitter, Instagram, Watsapp, Snapchat etc.

Obviously wouldnt link them here but tbh these are pretty huge in instances were identity theft is assumed.

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[t4llek]

excuse me but are you this vera that has her account protected? editor's note: removed link with personal info with 7k plus tweets or are u the vera with the monkey on the photo with 8 followers? duno but this smells fishy af to me, i dont like betway from the time they were mg only but sorry i just cant believe this as it is put atm, ur a student 23 yo and bet 20 a pop? do this for fun? unless u used ur parents card to deposit theres something off with ur story.

 

[Tirilej]

I feel these are the questions that should be asked, pretty fool proof in this instance actually.

Not a chance in hell a 23 year old student does not have most if not all of the social media accounts/ messaging services. Facebook, Twitter, Instagram, Watsapp, Snapchat etc.

Obviously wouldnt link them here but tbh these are pretty huge in instances were identity theft is assumed.

I guess this person doesn't have a Facebook account, at least not in that name. If she have, she does not study in Finland.
The twitter account seemed to be started just for this case.
This is a clear fraudster. I guess Bryan is just playing a little

 

[t4llek]

I guess this person doesn't have a Facebook account, at least not in that name. If she have, she does not study in Finland.
The twitter account seemed to be started just for this case.
This is a clear fraudster. I guess Bryan is just playing a little

I dont have a facebook page tirilej but yes my gut tells me that not even sherlock would crack this one

 

[Dwyer]

Awww wish I had noticed the twitter account link before i posted.

Clearly dodgy. Shame too because that hit was immense and part of me wanted to believe Betway was wrong here, never have liked them personally.

 

[Casinomeister]

I asked her if she has a FB page, and she told me over an hour and a half ago that "yeah, doesn't everyone have one?" So I says, "well - where?" And she says, "Why do you want it? Why don't I just send you a picture of me holding my ID up to my face?" Note - the sarcasm did not escape me. So I replied, "So I know who you are. If you are who you are claiming to be. You can even like the Casinomeister fan page.

You do not have permission to view link Log in or register now.

That'll take about 3 seconds."

And I also showed mine - so she knows I exist on FB.

So far, not a peep.

 

[Jasminebed]

I asked her if she has a FB page, and she told me over an hour and a half ago that "yeah, doesn't everyone have one?" So I says, "well - where?" And she says, "Why do you want it? Why don't I just send you a picture of me holding my ID up to my face?" Note - the sarcasm did not escape me. So I replied, "So I know who you are. If you are who you are claiming to be. You can even like the Casinomeister fan page.

You do not have permission to view link Log in or register now.

That'll take about 3 seconds."

And I also showed mine - so she knows I exist on FB.

So far, not a peep.

Did you not recently have your identify stolen or cloned on Facebook?

Plus, I hear the millenials are leaving it, as I hear their moms can see it

I certainly hope that lack of certain social media accounts won't ever count against me. Or that I havent' updated my profile pic since I was 50.

I do like to give people the benefit of the doubt. She has avenues available to her if she is legit.

I must say I'm a little worried for the player that what we have is a breach of bonus terms, and they sent the player the wrong info for confiscatiion. Not sure if Betway, but I know I've seen that over the years.

In which case, OP breached bonus terms, but Betway communicated wrong reason. And original deposit should be returned to original deposit method.

 

[Casinomeister]

The fact that this person is not being upfront about this issue stinks. She claims to have a FB page, yet she won't show me in private. Sure, some folks don't use FB - and more power to these people - but a college student who claims to have a FB page, and won't reveal it to the person who could probably solve this issue (me), well my BS detector is in full alert more.

 

[Dwyer]

The fact that this person is not being upfront about this issue stinks. She claims to have a FB page, yet she won't show me in private. Sure, some folks don't use FB - and more power to these people - but a college student who claims to have a FB page, and won't reveal it to the person who could probably solve this issue (me), well my BS detector is in full alert more.

Shes either furiously creating a Facebook account now, sending friend request after friend request, adding some photos and maybe throwing in some likes here and there. Making her timeline and posts private, for friends only, so you cant see anything except the basics....then she will message you on Facebook, once it looks legit enough, OR trying to find a profile that has the same name and fits the bill, to link.

Perhaps very cynical. But I bet im not far off the truth If im wrong I will apologise unreservedly....I want to be wrong

 

[asadzareef89]

I sincerely believe Betway to not just confiscate such an amount based on nothing. Some casinos are shady but Betway are a big brand and 100000 euros wouldn't hurt them that bad.

But thankfully my win was paid by WH without need of any additional verification, just a call to say that they have paid the money to my account.

Also on FB issue, i'm 28 and have just FB and twitter which I never use as much as well but if i was needed to disclose that to even have a chance to have my withdrawal I would do it in a heartbeat.

Also Betway should be more clear in their explanation as I think the OP right now seems unsure why they have confiscated it

 

[veera94]

I thought that I don't have to come back yet.

But I red this thread and looked closer the information what I have given.

They didn't point out that I have made any kind of identity theft. Bold text "If you undertake any kind of fraudulent activity, such as identity theft;"

But as you should see, identity theft and any other misleading information who is playing etc has not been highlighted. I did pick out those for you.

I would rather I did not speculate before we have some more detailed information....

And yes, this account here, and as well my twitter account is made just for this case. What comes to my facebook account - I'm keeping that separated from this.

 

[Betreels Casino & Sports]

Please ask Betway for the exact reason your winnings are denied. Surely they would have told you what you did wrong?

In my opinion, a "23 year old" female opening an account, claiming a bonus and placing 2 sports bets before moving onto Live Blackjack just does not seem right. Those are usually the betting patterns of men.

Added to this, <snipped name> has not existed on the internet before this situation occurred.

If you are who you say you are and you rightfully believe (and can prove) that you are entitled to the winnings, then you would be speaking with a solicitor and following the advice here.

 

[neilw]

Please ask Betway for the exact reason your winnings are denied. Surely they would have told you what you did wrong?

In my opinion, a "23 year old" female opening an account, claiming a bonus and placing 2 sports bets before moving onto Live Blackjack just does not seem right. Those are betting patterns of men.

Added to this, <snipped name> has not existed on the internet before this situation occurred.

Whoooa, are you really serious? Who are you to say what a person can and cannot do. Just because something isn't typical doesn't mean it couldn't happen.

Betway has made a decision on the facts they have been presented with. We haven't seen the evidence so can't make a judgement either way.

The op should find out the reason if they are able. Unfortunately fraudsters are rife and I guess Betway could choose to withhold the specifics in case it tips off a Fraudster with what they did wrong.

If the OP has a case and feels Betway aren't responding in the way the op would like there is Alternative Dispute Resolution (ADR) listed at Betway. Perhaps the op should use that.

 

[Casinomeister]

I thought that I don't have to come back yet.

But I red this thread and looked closer the information what I have given.

They didn't point out that I have made any kind of identity theft. Bold text "If you undertake any kind of fraudulent activity, such as identity theft;"

But as you should see, identity theft and any other misleading information who is playing etc has not been highlighted. I did pick out those for you.

I would rather I did not speculate before we have some more detailed information....

Really? When walks like a duck, looks like a duck, and quacks like a duck,...

And yes, this account here, and as well my twitter account is made just for this case. What comes to my facebook account - I'm keeping that separated from this.

So you submit a PAB with us with the name you have posted in the forum. You open a twitter account with the same name. And yet you won't provide me - in private - your FB page. You could have just "liked" the Casinomeister fan page because I can see those accounts. Or more effectively, answer my Messenger message.

If I had this concrete information on who you really are, I may have been able to help.

So I am presuming that the name used in your PAB was faked along with the one in your screenshots here - that you have posted in public. Me thinks you have been wasting our time.

Identity theft is a crime in the EU. My advice is that you should just move on and find another hobby. There are a number of folks who have been arrested in the UK for these sort of antics - Finland is in the EU - and so is Malta. You should consider yourself lucky that the local police have not paid you a visit.

 

[geordiecolin]

It took me all of 15 seconds to find A person matching the OP's description on facebook and the account seems to have been created and posted on for many years.

I totally get a persons want to keep personal matters away from friends,family and snoopers who do not have my best interests at heart.

It may be that the OP is no longer in a position to be taking the advice from here about her conduct regarding the issue because it came too late.Simply that ship has sailed.
I will simply keep an open mind on this one and if she has a case then good luck to her

 

[nikantw]

Just to add that I see a fb page that looks real to me, so the truth is out there.

 

[maxd]

Sorry but anyone I've dealt with in 10 years of PABs would've been happy to send me a message on FB if it meant I could help them recover 9000€. Refusing to do so is a big fat red flag IMO.

 

[geordiecolin]

Sorry but anyone I've dealt with in 10 years of PABs would've been happy to send me a message on FB if it meant I could help them recover 9000€. Refusing to do so is a big fat red flag IMO.

I get that,but without other strong supporting evidence I would reserve expressing my opinion.

Edit to add. I understand that there is a difference between me being a forum member and the position that you are in given your experience and position's at Casinomeister

 

[Tirilej]

It took me all of 15 seconds to find A person matching the OP's description on facebook and the account seems to have been created and posted on for many years.

I totally get a persons want to keep personal matters away from friends,family and snoopers who do not have my best interests at heart.

It may be that the OP is no longer in a position to be taking the advice from here about her conduct regarding the issue because it came too late.Simply that ship has sailed.
I will simply keep an open mind on this one and if she has a case then good luck to her

I guess many of us checked that person in Facebook. There is only one with that name there.
The difference is that this person claimed to study in Finland but the person in Facebook don't. I will send Vera a message on Facebook too. I bet she doesn't answer guys because we do get a lot of friend requests from older men so we have learned to not read their messages.

The real Vera also have a twitter account.

I agree that no girl at the age of 23 would play like that, especially not a student.

 

[geordiecolin]

I guess many of us checked that person in Facebook. There is only one with that name there.
The difference is that this person claimed to study in Finland but the person in Facebook don't. I will send Vera a message on Facebook too. I bet she doesn't answer guys because we do get a lot of friend requests from older men so we have learned to not read their messages.

The real Vera also have a twitter account.

I agree that no girl at the age of 23 would play like that, especially not a student.

I am going to be terribly rude here but a cruel man would suggest that you must be getting hit on by a lot of octogenarians?

 

[maxd]

I get that,but without other strong supporting evidence I would reserve expressing my opinion.

Since it's Bryan asking I'd say any PABer worth their salt should find it fairly easy to get over their shyness on FB and do the necessary. Refusal to do so IS strong evidence and I'd have no hesitation saying so.

 

[dusky]

Just as an aside, are Betway really allowed to not give out personal information that a subject asks for? With GDPR looming I am sure you can ask for all information someone holds on you (and ask for it to be deleted) at your behest?

 

[Casinomeister]

Just as an aside, are Betway really allowed to not give out personal information that a subject asks for? With GDPR looming I am sure you can ask for all information someone holds on you (and ask for it to be deleted) at your behest?

I would guess that if a company is certain that there is ID theft involved, then that's a closed case and no further information would be forthcoming since they are dealing with someone OTHER than who the person claims to be. If the person is innocent, then there are other avenues of approach - submit a complaint to their ADR, and/or licensor. Or even retain a lawyer. If you are innocent in a case like this, confirming your identity could take a matter of hours. It should not be that difficult.

 

[Dwyer]

On facebook you can set it that all new messages from people not on friends list are not shown, but show as message requests. They do not show up immediately as a new message would, just as a notification, and not an obvious one. My Facebook is set like this.

And, if the Facebook account is indeed set to private, no one can see a thing tbh, just name and basics. So the refusal to even reply specifically to a message from a certain person, or like a page as asked, is purely down to the fact that the person being messaged has no idea who the hell you are, or simply isnt actively looking for messages to come through.

My point is, its rubbish to say you want to keep your Facebook out of such an issue. Nothing needs to happen.....just a simple reply to a private message.

It is like saying you don't want to give your mobile number out to your solicitor. Bad example maybe, but I know sure as hell know if i wanted 80k sorting, you can have what the hell you want lol, let alone a poxy Facebook message.

 

[geordiecolin]

For 80k I would hand over all of the details to my Pornhub account,but we all are different.

* If I had one