Betway - Are they legit or a con?

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chazmj6

Dormant account
Joined
Nov 30, 2011
Location
London
I saw an advert for this company on Sky last night - I thought if they're advertising on TV they must be safe to use. I placed some bets - they took the deposits immediately of course - and the site seemed professional. I made a withdrawl today and they've asked for scans of card used, ID, proof of address - the only other company that I've used that asked for this was casino 770 and that process was an absolute nightmare. The timescales they are quoting for withdrawl and processing are ridiculous - 48 hours to check docs, 49 hours to pass it on to relevant department and 3-7 days to actually appear in my account. Their call centre is in South Africa. They never called back when they said they would. So far a driving licence and a car insurance document with addresses on both were insufficient because the licence doesn't have a date and the insurance document was dated from 4.5 months ago. Is this all reasonable? I was spooked by casino 770 and this feels worryingly the same. I appreciate any responses.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
They are legit. My drivers license has a date, you may have sent the wrong bit.

The motor insurance is an unusual document to send. They normally want something with a date 3 months or less ago. Anything official showing your address will do, such as an energy bill, bank or card statement, water bill reminder (might just make it, they are dated 1st October). Many UK focussed casinos don't ask for this because they check your credit file with an ID search, not because they are not bothered with you proving who you are. Palace Group (Betway) are based in South Africa, although they are licensed in Malta. They are doing things the usual way.

Unlike 770, they are not using the process just to stall and wriggle out of payment.

I have sent documents to Betway group, and used my drivers license and the latest monthly phone bill. I have also done the front and back of my Barclaycard. With cards, block out the middle 8 digits and the 3 digit code on the back. Make sure the whole document is sent, no cropping of the edges. Scan in 300dpi mode, often shown as "photo" in the scanner software. Save as JPEG and send these one at a time via a series of emails to ensure they get through.

48 hours is their standard pending period. The 3 days+ is down to the card company taking that long to post the credit. It should now be much faster than that since the "faster payments" system became compulsory for all UK banks.

If you are not satisfied, you can use the PAB service here.
 

chazmj6

Dormant account
Joined
Nov 30, 2011
Location
London
Thank you for your responses, I'll relax a bit ( but not fully until the money is in my bank!) and report back when all is settled or past an unreasonable timescale.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
Once my 48 hrs has past I have been paid immediately from them, regardless 48 hour pending is still unacceptable in my books.
 

requiem

Dormant account
Joined
Oct 12, 2012
Location
Europe
In my experience they are totally legit. No worries.
 

PCJACKPOT2008

Senior Member
Joined
Nov 2, 2012
Location
Sweden
I would stay away. Personally I never have and never will play there. A friend has had huge problems getting his legit winnings (he eventually did but it took over three months). And judging by a google search alot of others have problems getting paid.

There are far better and safer sites to play at.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I would stay away. Personally I never have and never will play there. A friend has had huge problems getting his legit winnings (he eventually did but it took over three months). And judging by a google search alot of others have problems getting paid.

There are far better and safer sites to play at.
Are you sure its Betway and not Betfair?
 

dougbet1

Full Member
PABnononaccred
Joined
Oct 14, 2010
Location
UK
Their sportsbook arm has many complaints all over the internet, and they are rate as D- on SBR (Sports Book Review)"D-to D+ Poor, some risk to players funds. Poor customer service, etc."

It seems that the sportsbook area deems the majority of users to be an advantage player/bonus abuser.

However, they are accredited here and i've rarely seen a complaint from the casino side of the business. I wouldn't be worried about your funds.
 

chazmj6

Dormant account
Joined
Nov 30, 2011
Location
London
Well all my documents were approved and I received the following e mail:

We are very happy to inform you that all your documentation has been received and has all been approved by our Operations Department. Your withdrawal is currently still in the holding account and will be processed further for you on XXXXday XX December 2012.

Once a player makes a withdrawal, it goes into a holding account for 48 hours, to give the player the opportunity to reverse the withdrawal. After the 48 hours in the holding account, it will go to our Operations Department for review, this process will take between 24-48 hours. Once your withdrawal has been through the pending period in our holding account and has been reviewed by our Operations Department, your withdrawal will be released to you.

We would like to thank you in advance for your patience and understanding.
So the documents are approved then its:

- 48 hours in a holding account - something I apparently can't opt out of.
- then to operations department for review taking 24-48 hours. What for given I've provided all docs.
- then it is released for withdrawal taking apparently 3-7 working days.

Life is too short for them to take 10 secs to take the money and up to 11 working days to return the money. It makes me think they either have cash flow problems or aren't interested in long term business and thus like to play 'games'.

Either way, this is not reasonable.
 

Osloking

Quit Gambling
Joined
Dec 31, 2010
Location
Norge or NO-WAY!
Life is too short for them to take 10 secs to take the money and up to 11 working days to return the money. It makes me think they either have cash flow problems or aren't interested in long term business and thus like to play 'games'.

Either way, this is not reasonable.
its simple, they want you to reverse the money, more time = more chance that you get the urge to reverse and lose :)
 

chazmj6

Dormant account
Joined
Nov 30, 2011
Location
London
Then they shouldn't be accredited and they should know that there is no chance of that happening. 0%. I should be allowed control over my account and my money.

And every time I try and call them, the phone is picked up and then hung up now.
 

Osloking

Quit Gambling
Joined
Dec 31, 2010
Location
Norge or NO-WAY!
Then they shouldn't be accredited and they should know that there is no chance of that happening. 0%. I should be allowed control over my account and my money.
the only thing that can actually change this rule is if many players stop playing and stop reversing there, currently they make profit from this and as long as they dont get negative results they will continue to have it. its a greedy business my friend.

also stop playing there, theres plenty places where they pay you whitin few hours.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Interesting confession there of a breach of accreditation standards. They are not using the 48 hours pending for a necessary process, it is purely to stall payment so that players reverse the funds. The standard is that casinos must pay in a timely manner, and surely a deliberate 48 hour stall fails this as it means they would have cut 48 hours from the time taken between request and receipt by the player.

It seems far too many players lack the resolve to hold to their decision to withdraw and end up reversing.
 

chazmj6

Dormant account
Joined
Nov 30, 2011
Location
London
I have the resolve! As I've said, they're wasting their time with me in that respect.

They are playing around further - I apparently now need to make a minimum £20 deposit in order to have it credited to my chosen account:

Kindly be advised that the funds will be paid out on the Credit/Debit card of your last card that you've made a deposit with. We can confirm that the card that you've used last to make a deposit is your Visa card ending XXXX. If you want the funds paid out to you Visa Card ending XXXX, you will need to make a minimum deposit of £20 before the withdrawal has been processed.
I set up the account 2 days ago, registered two cards, deposited using both and now I can only have the money refunded back to the account I last made a deposit with? And in order to bypass that rule i have to make a deposit of £20 when their minimum deposit is £10. I've never heard of that before. They should not be accredited.
 

PegeeSue

Newbie member
Joined
May 5, 2006
Location
Canada
Its been my experience that if I register a mastercard and do a withdraw, most casinos cannot withdraw back to mastercards, only to visa's. But I see from your previous post that you did a deposit via visa. I would perhaps livechat with them or email them to double check on that. Maybe it's an oversight on their part.

You are not restricted to withdrawing via your last deposit method, but if you want to withdraw any other way than back to visa then you need to do a small deposit from the source you want the withdraw to go to. This is just a verficiation process the casinos use.

I have played at Betway for a few years and withdrew several times and never once have I had a problem. 4 days to get paid but that's because I use the direct bank transfer and generally that takes 3 - 5 days for my bank to accept the transfer.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I have the resolve! As I've said, they're wasting their time with me in that respect.

They are playing around further - I apparently now need to make a minimum £20 deposit in order to have it credited to my chosen account:



I set up the account 2 days ago, registered two cards, deposited using both and now I can only have the money refunded back to the account I last made a deposit with? And in order to bypass that rule i have to make a deposit of £20 when their minimum deposit is £10. I've never heard of that before. They should not be accredited.
They must think you have chosen a withdrawal method other than the one used to deposit. Registering the card is not the same as making a deposit. The alternative is to have the withdrawal paid back to the source of your last deposit, or via a cheque posted to your home address.
 

chazmj6

Dormant account
Joined
Nov 30, 2011
Location
London
But I deposited using both cards ( which are both Visa) within the last two days. I'm asking for the money to be credited to my choice of one of those two Visa cards.
 

chazmj6

Dormant account
Joined
Nov 30, 2011
Location
London
They are playing BIG games - adding in another 24 hours here and there - my payment has left their 48 hour holding account this morning ( the purpose of which is to insist the player has a chance to reverse their withdrawal - they shouldn't be accredited) but they won't process the payment today because 'payment runs' are only made in the morning and I've apparently missed the window at 0830 in the morning.

They insisted that I HAD to make a minimum deposit of £20 to my account in order for the money to be refunded to my account.

I had a call yesterday evening asking me if I'd be willing to reverse the withdrawal - if so they'd give me a 20% player bonus with none of the restrictions on bonuses. I told them to jog on.


Dreadful company.
 

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