I saw an advert for this company on Sky last night - I thought if they're advertising on TV they must be safe to use. I placed some bets - they took the deposits immediately of course - and the site seemed professional. I made a withdrawl today and they've asked for scans of card used, ID, proof of address - the only other company that I've used that asked for this was casino 770 and that process was an absolute nightmare. The timescales they are quoting for withdrawl and processing are ridiculous - 48 hours to check docs, 49 hours to pass it on to relevant department and 3-7 days to actually appear in my account. Their call centre is in South Africa. They never called back when they said they would. So far a driving licence and a car insurance document with addresses on both were insufficient because the licence doesn't have a date and the insurance document was dated from 4.5 months ago. Is this all reasonable? I was spooked by casino 770 and this feels worryingly the same. I appreciate any responses.