VWM'
I "know" he was not really laundering money (if I believe the player), he knew he shouldn't do that kind of thing, if no other reason that the casino might see it as money laundering.
I "also know" bots do not really give a player an advantage but, they ARE against the casino's rules.
It is that simple to me. I am not talking about any other situation, only this one. And the player screwed up. And the casino has the absolute right to take care of him as they did.
..but confiscating the DEPOSIT!!!!
This has to be a FIRST, as normally it is WINNINGS that end up getting confiscated, account closed, and deposit returned. This even happens in FAR WORSE situations, where there has REALLY been an attempt to screw a casino.
What about the students at Club World, they CLEARLY broke the terms, and that thread was controversial enough, even though it was WINNINGS that were confiscated. Had Club World confiscated the DEPOSITS of these students, I am sure there would have been an outcry.
Cassava have stated that players who continue to open accouts at other casinos using their software after having been banned from one for "bonus abuse" will have their DEPOSITS confiscated, yet this was NOT OK by any means, yet somehow IS OK in THIS case.
This is what I am getting at. There are MANY cases where players violate various terms, and often they end up getting their winnings confiscated as a result, but we almost never hear of a DEPOSIT getting confiscated except in the very WORST cases, usually where criminal fraud has been attempted.
This is sanctioning deposit confiscation for a run-of-the-mill violation of terms and conditions, with nothing fraudulent intended. It sets a boundary that other operators will no doubt try to push even further, and justify even more deposit confiscations for minor breaches of the terms.
This casino seems to think it a minor matter to help themselves to €1100 simply because the player played under 200 hands of Blackjack with a bot, yet they would have a fit were a player to charge back their losses just because THEY deemed the casino to be in breach of something relatively minor, such as rude or unresponsive CS, blaming the loss on wrong information supplied by CS - all complaints previously seen on the forum, and where some players HAVE threatened to deal with the casino through making a chargeback, rather than trying to reach an agreement.
It may be a simple solution for the casino in this case, but they have chipped away further the trust players have gambling over the internet, and I bet we will see MORE players playing "hardball" with casinos when the CASINO gets it wrong, and LESS patience in coming to an agreement. From some posts, this already seems to be happening, with a few players not giving the casino ANY chance to put things right before they fire at them with both barrels on the forums, and threaten (even implement) chargebacks almost as routine.
This lack of patience shows that trust is much lower than in the past, and these players think they have already been screwed, and that any attempt by the casino to sort the issue out is nothing more than them "stalling for time".
If this is the culmination of a number of incidents, how come this player was not ALREADY locked out, well BEFORE this last incident.
Any member who supports the casino in this case should not complain if they too have their deposits confiscated for breaching a term.