- Joined
- Mar 30, 2007
- Location
- The bar
I always thought that Betsson was one of the most reputable casino group. I’ve created my account in november 2007 and I never had any bad experiences with Betsson. I've always trusted them, until now...
It is a very long and complicated story. I'll just give you the bottemline (I have a 7 pages Word document with the full story).
In december 2010 I had some cash that I needed to get in mij Neteller wallet. The easiest way was to buy some Paysafe vouchers, deposit it to a casino and withdraw it to Neteller. I choose to deposit the 1k in Paysafe vouchers and 100e by Neteller at Betsson. I thought it would be fair to generate some action at the casino. To speed things up I used a blackjack bot (I know this is questionable). In the end I've wagered around 2-3k on blackjack and 100 on slots. I had lost 50 euros and cashed out 1.050 euro to Neteller.
Then the problems started. My account was locked and reopened over and over again (phone verification, docs needed they already had, different cash out method). After a month Betsson support called me to tell me that my account was locked again and that I did not get my money because of "fraudulent play", "No discussion", "Decision is final". I could not believe it and I've mailed and called them several times, but with no results.
Back in January I was going to put the whole story including chat transcripts on Casinomeister. But before submitting it, I decided to mail the whole post to Betsson to give them a last chance to solve everything. Finaly they gave me an concrete, although unsatisfying, reply: you have used a bot = fraudulent play -> we keep al your deposited money (1.100e).
I agree that bots can be questionable, especially when there are bonuses involved. However, in my opinion, bots have nothing in common with fraud, nor is it a good reason to seize my deposits.
What do you guys think? Any chance that I will get my money back?
It is a very long and complicated story. I'll just give you the bottemline (I have a 7 pages Word document with the full story).
In december 2010 I had some cash that I needed to get in mij Neteller wallet. The easiest way was to buy some Paysafe vouchers, deposit it to a casino and withdraw it to Neteller. I choose to deposit the 1k in Paysafe vouchers and 100e by Neteller at Betsson. I thought it would be fair to generate some action at the casino. To speed things up I used a blackjack bot (I know this is questionable). In the end I've wagered around 2-3k on blackjack and 100 on slots. I had lost 50 euros and cashed out 1.050 euro to Neteller.
Then the problems started. My account was locked and reopened over and over again (phone verification, docs needed they already had, different cash out method). After a month Betsson support called me to tell me that my account was locked again and that I did not get my money because of "fraudulent play", "No discussion", "Decision is final". I could not believe it and I've mailed and called them several times, but with no results.
Back in January I was going to put the whole story including chat transcripts on Casinomeister. But before submitting it, I decided to mail the whole post to Betsson to give them a last chance to solve everything. Finaly they gave me an concrete, although unsatisfying, reply: you have used a bot = fraudulent play -> we keep al your deposited money (1.100e).
I agree that bots can be questionable, especially when there are bonuses involved. However, in my opinion, bots have nothing in common with fraud, nor is it a good reason to seize my deposits.
What do you guys think? Any chance that I will get my money back?