This is the rule they used not to pay me:
8.4.1 A player is only permitted to claim one free bonus offer on their casino account, where no deposit is required. This includes free money offers and free spins offers. Should a player claim more than one free bonus offer (in succession without making a purchase at any Genesys casino), any winnings generated from this bonus will be null and void.
I have made purchases in the past but not recently and did redeem one coupon since then. So was I suppose to use it at a casino of theirs where I didn't use a non-deposit? Why were they sending them out since they used to give out free chips all the time and had a welcome no deposit? Didn't they realize most people have redeemed no deposits in the past. I see though that they changed the terms to general 'Genesys Club" casino group terms. There has obviously been major changes to their casino group and I would be wary and throw out no deposit coupons if you already redeemed one.
Their new 8.4.1 is a near cut & paste of a term Virtual casino use to deny payouts. They too deceive by sending out personal offers in the full knowledge that the targetted player is not eligible. The idea is to get the player back in the casino, or to reinstall it. They struggle to get deposits, so can't actually afford to give away these free chips, but if they at least send them out, they ensure more players have the casino installed, and are thus in a better position to deposit on impulse.
Further, most players don't reach a withdrawal on these free chips, and the casino keeps quiet on the matter, letting them continue to play them and keep the casino installed for the next one that comes along. They hope the player will end up depositing, so they don't want them to find out that had they ever won from the free chips, they would not have been paid.
Some players like yourself do eventually find out what a waste of time it has been, but these casinos target the US market where players have far fewer choices, making it more likely that players will accept what little they are given.
Luckily, you have found out without depositing, because they may have voided a win from a deposit as well, using the grounds that you used too many free chips, even if you lost on each one. This is the stunt Virtual have tried, even when the deposit didn't come with a bonus. Their explanation for needing such a term beggared belief, it was that by playing and deliberately losing all those free chips meant the slots had been "filled up", and that the "abuse" was to then deposit without claiming a bonus just to bring the RTP back to the norm by winning back a percentage of the money "deliberately lost" when playing the free chips.
It does seem that they are aligning their terms and policies with those of Virtual group, that Genesys group have a very secretive structure, and that Virtual group have been known to run cloaked operations that claim to be nothing to do with them (Acerevenue for example). Perhaps Virtual are the ultimate owners of this Genesys group.
I remember when Mandarin Palace appeared from nowhere. They had terms that catered for players from all over the world, but this was just a front. In fact, anyone who registered from outside the US was refused without explanation. The pattern was obvious, they were being refused entry because they were not from the US, but the casino would not state this on the site nor in the terms. It was like they were running a "black op".
They then started accepting players from elsewhere, but I think this was because it became public knowledge that their criteria for acceptance was strictly US only, and this would make them a sitting target for the DoJ.
Rushmore seem to be doing the same. Loads of free tournaments to ensure players keep the casino installed, but too few depositing players to pay everybody who wins. With such a cash shortage, running loads of free tournaments isn't going to help.
Many players now ONLY play the Rushmore free tournaments, and are not going to deposit because they cannot trust the casino can pay up if they win. With the free tournaments, it is only wasted time if they end up not paying out.
Rushmore are in the pit because they are effectively trading whilst insolvent, and have sent reps to various fora with the specific intent to lie about their long term problems in order to entice players to start depositing again, hence "double rogued".
