Resolved Lucky Creek Casino - 3 weeks later, I'm still waiting

debzy

Full Member
PABnonaccred
Joined
Mar 29, 2005
Location
Salt Lake City
Never mind. It just showed up in my account. Odd timing.

thanks,

debzy


I screwed up and somehow made a deposit of $1000 instead of $50 at Lucky Creek Casino on September 3, 2020. I think I hit something wrong and it went through. My bank flagged it and told me my account was overdrawn so I put some money in it and contacted Chat. I told them what I did and the person I talked to said, "no problem, we'll get that refunded for you". So I go back and look the next day and sure enough, they refunded and supposedly deposited it to my account.

3 weeks later, I'm still waiting, so I contact them. "Oh, it takes between 14 and 21 business days to be processed". So I wait the 21 days and on the 23rd day I contact them again. This started a long, drawn out stall. I would contact them, they'd say it should be there by the end of the week. Nothing. Contact them again, wow, you should have gotten that by now, I'll escalate it. This has gone on for 2 and a half months. I have talked to people on chat, on the phone, emailed (never respond). I have sent a copy of my bank statement to prove that I never got it, which made me very nervous. When I called a couple of weeks later they hadn't even looked at it yet.

Their response is that the processor says it was done but when I asked then where is it? They say they will follow up with the processor and let me know when they hear back. If I ask anything beyond their response about the processor I no longer get a response. I'm starting to know the chat people by name.

I am extremely frustrated. I was working with a Colin Anderson, but he vanished too and won't respond to my emails. Do we have a rep there or does anyone have any advice on what I can do next?

thanks,
debzy
 
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debzy

Full Member
PABnonaccred
Joined
Mar 29, 2005
Location
Salt Lake City
Yo Debzy, could you clue us in a little? What is this in reference to?

- Max
Hi Max, I've been waiting for a refund from Lucky Creek Casino for 2 and a half months. I was getting nowhere and my frustration level was getting very high. However, after I posted this to the forum, I checked my account (which I should have done first) and saw that it had showed up. I have no idea what was happening but it shouldn't take this long for a refund or to trace where it went. I looked for a way to delete the post but couldn't find one so I just left it and put never mind, it showed up. Sorry for the confusion, but it just seems like this particular casino in the Genesys Group has gone downhill...they say it's because there are so many people playing due to the pandemic. I guess that could be true but this refund business has been going on since September 3rd.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... ce n'est pas vous, c'est moi :)

Well, as they say in the movies, that's enough of that shit. :D
Sorry, lived in Montreal for a spell, didn't learn French worth a damn. My fault of course, no reflection on La Belle Province. Can't pass up a good Blazing Saddles reference though eh? Beauty!
 
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