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Betat - £20 Max Cashout on free spins and no deposit bonuses

Discussion in 'Casino Complaints - Bonus Issues' started by mac72, Apr 26, 2016.

    Apr 26, 2016
  1. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    This is a new rule implemented by Betat, for your information (Don't think i've ever seen one so low:rolleyes:)

    8.27 Unless otherwise stipulated, withdrawals stemming from complimentary free spins or no-deposit bonuses will be capped at a maximum amount of £/$/€20/NOK/SEK200/RUB1500, irrespective of the amount of bonus funds turned real. Deposits placed while the player has an active bankroll obtained from said free spins promotions will be refunded and the cap implemented irrespective of gameplay following the deposit.
     
    3 people like this.
  2. Apr 26, 2016
  3. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    You would think that is a typo!!! :oops: 20 measly bucks when you probably have to wager for a few hours to even turn the bonus funds into real cash.

    If this one is true then i won't be accepting any complimentary free spins or NDB's in the future. Would just be wasting my time trying to get to a 20$ withdrawal :rolleyes: :eek:

    Maybe you want to report your thread to Karl to get clarification on this one :thumbsup:
     
  4. Apr 26, 2016
  5. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    Nope no typo - Vaughan credited me this morning after i lost a few quid over the weekend and i just asked if there was any max cashout and he informed me of the "new £20 rule". I asked him to remove the bonus as it just wasn't worth playing
     
    2 people like this.
  6. Apr 26, 2016
  7. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    That is very disappointing to hear then mac72 ..... no more FS at Bet-AT from now one, can't be bothered :mad:
     
  8. Apr 26, 2016
  9. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Actually atrocious when i re-think about it.

    Let's assume you lost 500$ and they give you a small NDB bonus or some FS/SS and then the max. you can withdraw is 20$...really Bet-AT???? :mad:
     
    2 people like this.
  10. Apr 26, 2016
  11. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    hmm hope this isnt true :( just got 10 fs from them last night hard to believe if i got lucky all i could witdraw was $20

     
  12. Apr 26, 2016
  13. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Hard to believe indeed, but mac72 got the paragraph from the CS agent when asking if there is a max. cashout on the FS/NDB. So it is somewhere written in black&white.

    EDIT: Will report the thread to Karl to get some explanation.
     
  14. Apr 26, 2016
  15. Mosse

    Mosse Experienced Member

    Occupation:
    government
    Location:
    finnlandia
    its awful whats happening there at betat and slotty atm imo. :mad:

    small cashouts taking days instead of their promise to process them in 4 hours.

    and now this 20€ max cashout-thing. i just wonder that they might be running out of money. you really cant treat customers like this. espesially with their reputation. thats just rediciolus.

    before their ddos-attacs, these were maybe the best places to play but after that seems that they are on same downhill as 32red has been for pretty long now. just makes me think that was there any attacks at all or was it something else they dont want to talk about. its very clear that betat and slotty and their policy is 100% different than it was before those so called attacks.

    hope they will change. or otherwise its bye bye for them for BIG amounts of players
     
    1 person likes this.
  16. Apr 26, 2016
  17. CM_BETAT

    CM_BETAT I-Gaming Industry Representative

    Occupation:
    Head of Casino
    Location:
    Malta
    Dont get ahead of yourselves guys... this is only for accounts who have never deposited to the casino. There's no cashout limits on free spins.

    Karl
     
    14 people like this.
  18. Apr 26, 2016
  19. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Cheers Karl,

    but why would your CS agent give that information to mac72 who has been a player with Bet-At for quite some time? :confused:

    Would be maybe good if you change that paragraph and add the info to make it clear and avoid misunderstandings.

    Still relieved though that this is not a new "rule". Can enjoy the FS/NDB's now again :D
     
    1 person likes this.
  20. Apr 26, 2016
  21. CM_BETAT

    CM_BETAT I-Gaming Industry Representative

    Occupation:
    Head of Casino
    Location:
    Malta
    Then the CS agent is misinformed and is about to get a spanking ;)

    Mac, Ill ask him to recredit your bonus for you immediately.

    Cheers,
    Karl
     
    5 people like this.
  22. Apr 26, 2016
  23. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    TBH, my last 3 withdrawals in the past week were paid: 1. instant, 2. 4hrs 9mins and 3. 18mins ... have not seen any changes there, still very satisfied with the speed. :D
     
    4 people like this.
  24. Apr 26, 2016
  25. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    Its in your t+c's in black and white so why does it not say "not applicable for those who have made a deposit at the site, no maximum cashout for those players"

    This isn't anyone here getting ahead of themselves, its quite frankly you getting behind and not proof reading what terms you are publishing.Vaughan had to go away and check for a few minutes when asked the question,so if he didn't know off the cuff how would anyone else be supposed to?
     
  26. Apr 26, 2016
  27. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    Spank whoever wrote the t+c's and then also who let it get published.Pretty unfair to Vaughan as he actually only promoted what was published
     
    1 person likes this.
  28. Apr 26, 2016
  29. CM_BETAT

    CM_BETAT I-Gaming Industry Representative

    Occupation:
    Head of Casino
    Location:
    Malta
    Mac,

    The term is specifically for players who register using an NDB free spin and then try to mask the winnings by depositing(usually €20) into the balance to get around the max cashout term. This term is not applicable to depositing players and hence should never even have been brought up in the first place.

    If it wasnt for the hundreds of freebie hunter players who sign up everyday to try and get a free lunch, then there wouldnt be any need for such terms, hence, they are only used for the profile of player which requires them. Unfortunately the reality is that such players do exist, so we need to duly protect ourselves.

    You made a deposit and approached CS for a comp, which was duly credited. We never, ever, apply max cashouts to comps on lost deposits, so i find it very strange that he would be pointing to such a term which has absolutely no relevance to what you have received, upon asking him if there is a max cashout. So yes, I will be speaking with the CS team to resolve this and ensure the agents are better equipped to handle such queries and especially refrain to pointing to terms which are completely unrelated to the matter at hand.

    Karl
     
  30. Apr 26, 2016
  31. Mosse

    Mosse Experienced Member

    Occupation:
    government
    Location:
    finnlandia
    Thx for this post! Was hoping to get an answer like this. Would you have any info about those cashout delays there seems to be going on ? Live chat has said about some queues...

    edit: There is many players atm waiting their cashout to be processed. This info is from other forum. I have one tiny cashout made today so lets see how it goes. Waiting times are from few hours up to 3 days. Everyone has been told by live chat agents that they will contact payment team to speed up processes and others are told about queues etc etc...any comments on this Karl ?
     
  32. Apr 26, 2016
  33. CM_BETAT

    CM_BETAT I-Gaming Industry Representative

    Occupation:
    Head of Casino
    Location:
    Malta
    If you have any withdrawals pending, drop me your email or username in PM and ill get onto them for you.

    Thanks
    Karl
     
  34. Apr 26, 2016
  35. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    If it is specifically for that purpose it should be stated as such, period and it is not.
    It is pertinent to what i received as what i actually received was "cashback". I never made a deposit (i offered to make one for a deposit bonus) but £20 was added which is 10% of the £200 i lost over the weekend and in line with what you Betat have done for me before.
    You used to have a term like this but it stated £200 and because of the inferior wording of that term also i always checked when receiving any such loyalty what the max cashouts were.If you clearly stated as above for non depositing players and added a line confirming no max cashout for the rest this would not be needed. Vaughan knew this was a "new" term with the £20 and i still say all he did was promote to me what was published.Had i decided to trawl through the terms and conditions, reading of that term would have brought me to the exact same conclusion as the one he advised me of.
    So i suppose you know about all these exclusions but decide not to tell anyone so some newbie (or regular reviewing t+c's) visiting the site can read your t+c's and decide "hey this ain't for me" and won't bother playing with you.
    Anyway better to "spank" the poor guy in CS, than somebody higher up the foodchain actually taking responsibilty for doing a shit poor job.:mad:
     
    1 person likes this.
  36. Apr 26, 2016
  37. Mosse

    Mosse Experienced Member

    Occupation:
    government
    Location:
    finnlandia
    There is no rush on my small cashout. It is just made this morning. Ill just wait and see how it goes.

    I was hoping to get an answer that if there is delays/ problems on bigger scale cause there seems to be such discussions going on with players waiting their cashouts.
     
  38. Apr 26, 2016
  39. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    Anyway it was certainly worth clarifying.
     

    Attached Files:

    3 people like this.

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