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bad Bonus conditions..

Discussion in 'Online Casinos' started by XcLi0, Jun 9, 2015.

    Jun 9, 2015
  1. XcLi0

    XcLi0 Full Member

    Occupation:
    keep alive
    Location:
    germany
    Just got this mail today



    Dear, Mike

    thank you for playing at Casino Blu.



    This mail is to notify you about the status of your pending withdrawal request, code xxxxxx , for the total amount of 4500 EUR.




    Please note that according to the Terms and Conditions of the bonus that was credited to your account, there is a max-winning restriction that you should comply with when requesting a withdrawal.



    Therefore, we have processed the amount 220 EUR of to the method you have chosen and the rest was voided.




    We apologize for any misunderstanding and thank you for respecting the mutual interests of fair gaming at Casino Blu.


    If you would like this explained to you further, please do not hesitate to contact the Casino Blu Support Team.





    Sincerely,

    Casino Blu Finance Team



    I´ll never use a bonus again :/
     
  2. Jun 9, 2015
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Alternatively you could try actually reading the T&Cs of any bonus BEFORE you take it, so that you will know in advance what to expect.
    Unfortunately, trying to use psychic powers or assumption will nearly always end in disappointment.

    KK
     
    5 people like this.
  4. Jun 9, 2015
  5. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    Oh well, still better than Lucky247 6x lol
     
    1 person likes this.
  6. Jun 9, 2015
  7. quber

    quber Senior Member

    Occupation:
    spy
    Location:
    Europe
    Since when did Mutual come to mean One Sided?
     
    4 people like this.
  8. Jun 9, 2015
  9. partyhummel

    partyhummel Senior Member mm1

    Occupation:
    ex broker
    Location:
    betty ford clinic
    t&c

    state clearly - 10x max cashout... so if you wanted to cashout more better deposit more ;-)))
     
  10. Jun 9, 2015
  11. Batman

    Batman The Dark Knight MM

    Occupation:
    Nothing much
    Location:
    PokieLand
    They probably were referring at the T&C on which he agreed when he created the account...
     
  12. Jun 9, 2015
  13. quber

    quber Senior Member

    Occupation:
    spy
    Location:
    Europe
    Just because the term was in the T's and C's doesn't make it a fair term.

    Limiting a payout is not fair to a player whether it is agreed to or not. 'Mutual Interests' means it is fair to both parties therefore they were taking the P***.
     
    2 people like this.
  14. Jun 9, 2015
  15. SlotsLover

    SlotsLover Senior Member PABnorogue PABnononaccred3 MM PABinit PABaccred

    Occupation:
    teacher
    Location:
    California
    I could not agree more. Limiting a player's cashout when playing slots is UNFAIR, whether in the rules or not. The effect on "effective RTP" is remarkable because all large payouts are truncated. Just take the 1000x thread and all random jackpots and throw them out the window and then calculate the RTP. My prediction is that RTP is in 50s or 60s once the max cashout is taken into account.
     
  16. Jun 9, 2015
  17. partyhummel

    partyhummel Senior Member mm1

    Occupation:
    ex broker
    Location:
    betty ford clinic
    bonus is not obligo...

    if you play without that bonus size - maybe take a smaller or none - then there are neither max cashout rules nor wagering requirements. I personally hate max cashout after depositing - so i have a very close look in the t&c regarding the bonus.

    of course it sucks to just read it afterwards... however if you are not a pure beginner - you just know that the bonus t&c are in some cases the last sword of the casino to take away your winnings... :-/
     
  18. Jun 9, 2015
  19. XcLi0

    XcLi0 Full Member

    Occupation:
    keep alive
    Location:
    germany
    It was my fail.. i need to read T&C first..but this maxcash out sucks.. well..

    From 4500€ to 220€..

    got the money today.. After 7 days "Pending"




    Conan gaming are not my favorite..
     
    1 person likes this.
  20. Jun 9, 2015
  21. sigothx1

    sigothx1 Experienced Member

    Occupation:
    Civil servant
    Location:
    England
    Yes, it does. Im sorry but if your not willing to read the terms of a casino that's on you, the player could have read that and thought "you know what, ill play at any of the 100's of casinos that DON'T offer that term" id bet a fair amount this player had to tick a box to agree that he "HAD read the full terms" of a casnio, or bonus, or both. I feel for anyone who didn't read them and gets a payout reduced, that doesn't mean i dont agree with the casino on this one 100%.
     
  22. Jun 10, 2015
  23. Batman

    Batman The Dark Knight MM

    Occupation:
    Nothing much
    Location:
    PokieLand

    I also love my bonuses, and despise the cashout limit on deposits... It's a really bad practice of the casino.
    This also means that there will be a lot of flies that will drop in this "trap". It's not the casino's fault, it's not my fault, your fault, it's only the player's fault!

    The only advice I can give to players reading this post is to read the Terms, sacrifice 10 minutes and you won't regret it in the long run!

    The casino will always have the upper hand!
     
  24. Jun 10, 2015
  25. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    I know lots of people like taking bonuses, and enjoy the added playtime this extra cash gives them. But threads like this make me glad I never bother with them; too much hassle.

    Just imagine for a moment if people suddenly stopped taking bonuses altogether (and I mean en masse). Casinos like this would shit their pants when they suddenly start getting countless withdrawal requests from players who haven't broken a single T or C, and who have played totally with their own money and with mutual interests of fair gaming with the casino(s).

    Almost overnight we'd have an iGaming world full of casinos desperately trying to improve in order to keep players, and earn new ones. With incentives beyond 40x WR and a 6 to 10x max cashout, with a whole host of farcical restrictions and small print designed to make completion of such terms nigh-on impossible anyway.
    It'd be a beautiful world of genuinely fair and fun gaming.

    *sigh*

    Still... I can dream can't I?
     
  26. Jun 10, 2015
  27. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    The horrendous max cashout rule fits in nicely with the 7-day pending period, just avoid!:mad:
     

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