If they think you are a gullible town idiot they must see me as an Ameba with a labotomy.
Whilst on the phone to Palace group support I was told I could not speak to Management as, "They do not work Weekends".
God bless them.
IMO it would be far better to say something like "
I'm really sorry Sir/Madam but X manager does not work on the weekend, however, if you can hold a few hours I'll contact X (someone) and see if we can work something out".
It's just common sense & it's polite too!
Instead they (CSR's) make up obvious BS and expect player to swallow it or revert to pulling up Rules and using them out of context.
That's exactly what escalates my frustration, which in turn, turns me into getting really
Having been on both sides of the casino fence, I find it impossible to believe that high profile casino Groups such as FL & Palace Group wouldn't have someone on deck (pit boss) 24/7 that could make management decisions in situation such as these.
Are you saying FL & Palace Group that you don't have a contingency plan for these occurrences, I really find that hard to believe.
It's always been my opinion that if online casinos wish to be viewed in the same calibre, league or class as B&M Casinos then they should also offer the same services.
If I have a problem on any given hour of any day (even 4am Christmas day) at Crown Casino Melbourne (granted I’m a VIP there too) I'm not told
sorry Sir we'll get back to you when management; accounting; or whatever Dept. is in to addresses these issues,
no, my problem is taken care of there and then (or they find someone there & then who can take care of it) and I always receive something extra for the inconvenience, not that I expect it, I do however expect sartorial service.
The same should go for online casinos too. It’s about providing a service, not just gambling. I think that point gets over looked or not even brought into the equation in many instances where online casinos are concerned.
It seems more important to pack the signup offers to the rafters with enticements, than to look after loyal players, who over the months and years have stood by X casino, instead of trying to rort them for their sign up bonus and simply moving on.