Lads is a bit of a special case, Bryan has a contact that usually takes care of things. They've been quite sticky about contact with players or player issues, apparently they believe it puts them at risk insofar as their licensing regulations go. In some cases the issues are simply transferred to the GRA (Gibraltar Regulatory Authority). As I understand it there has been a bit a shake-up within the Gibraltar government and the powers governing online gaming are being (have been?) moved to a different department. There are details around here somewhere, if I can dig them up I'll post back here.
So the short answer is "no", there is no publicly accessible rep for Ladbrokes at this time. Bryan has had a long-term relationship with them, the end result being that they are pretty much in a category of their own. I too have found this frustrating at times -- it does complicate the PAB process -- but in practice the rate of incidents regarding Ladbrokes is so remarkably low and the "Bryan and them" system is effective enough that the situation is more or less workable as is.
This "special case" situation should be clearer, as it does NOT meet the published standards for accreditation, so leads players to think something is wrong, when it is really just "business as usual". I would presume that rather than contact a rep directly, players would have to PM Bryan who would work with his contacts.
I agree that this is NOT a "Ladbrokes issue" but a more general Microgaming glitch that the OP just happened to suffer first at Ladbrokes. It tends to happen after a major upgrade where the folder structure is changed in the "common" cache and/or the individual casino folder. It can cause the wrong files to be loaded upon launch, which leads to oddities such as this. The software can also become unstable, thus will repeatedly switch from "corrupt" to "normal" between launches.
The cure is a complete uninstall and clean up, before reinstalling from scratch. If the problem is in the "common" folder, it will affect many casinos, and this means a full uninstall and clean up of everything to do with Microgaming.
The issue is down to the Microgaming upgrader software - it makes mistakes. These build up over time because there is no process that checks EVERYTHING for integrity. The updater only works on individual casinos, so does not dare mess around too much with the "common" folder as what might be an obsolete file at one casino is a current file at another, so removing or updating it to suit one casino could break another. This means that the new file gets added, but the old one gets left behind, so is available to be fetched if software "pointers" get messed up - thus the wrong file gets loaded by a Viper client, leading to all sorts of weird and wonderful problems.
I have seen every game and button replaced with something like "@2385" in the lobby as well as missing games, old games that shouldn't be there appearing in "greyed out" text, errors in banking, etc.
