so i joined up and was told i get 20 spins for signing up as a good will gesture because at first they said they didnt give anything for signing up before depositing i was offered an affiliate site of theirs or something anyway i went back to chat because they werent there she said ok wait 20 minutes i said ok, i waited 30+ i went back she said the system glitched sorry wait 15 minutes i waited
i then went back it was a different person this time someone called sean anyway i said my spins are not there i want this sorted he said ok are you using mobile or desktop i said laptop yes he said desktop then, so already thats terrible attitude to a customer dont get me wrong i gave back with a reply saying obviously? so are you the next upcoming scientist
anyway he said i will give you 10 on top of 20 anyway 15 minutes on he said i will offer you 20 more for the inconvience so that comes to 50 but he said choose a different game so i said are jackpot ones allowed he said yes so i picked one, everything was fine he said check back in 30 minutes to 1 hour,
i go back after 1 hour and this time its a different person so i say i want extra spins on top for this useless terrible experience as as a brand new customer having to come in and out of chat
anyway she says i can see the 20 spins are there i said what i was offered 50 so i expect 50 as she said the 20 are there i checked the game i got asked and said i want which was rambo they werent there she said they are on game of thrones i checked they werent i took a screen shot, i said check back the previous chat with the last person he offered me 50 and agreed jackpots are ok and the game rambo was ok he said ok i have credited the spins blah blah come back in 30 mins to 1 hour
she comes back with a reply saying the last chat was vicky ( who was the first person to deal with this ) so basically being made out to be a liar even though she is not actually calling me it and says i have the chat here do you want me to email you it this is the only chat blah blah, so i get angry i suffer from severe anxiety and ocd thoughts i my mental state doesnt need this this whole thing has made it worse being made out to be a liar and getting treated terrible and my mental gone into a negative way at the time
so then i said well he must of deleted it she said it cant be deleted so i said i must be there then she said theres nothing here she then looked again and came back with an offer of 60 spins and a free £20 bet i said ok but you wont sweeten me up with that this is getting taken further she said she will look into it etc
thats basically it i was made out to be a liar my mental state was made worse at the time so my health is affected when it should never be and looks like some how a chat has been deleted or something has happened so i want to take this further especially because i go through stress every day anxious thinking etc etc well at the time i wasnt for a few minutes then my mental state kicked off
so hopefully this is good enough to take further action for the treatment but especially for my mental health being affected
thanks
i then went back it was a different person this time someone called sean anyway i said my spins are not there i want this sorted he said ok are you using mobile or desktop i said laptop yes he said desktop then, so already thats terrible attitude to a customer dont get me wrong i gave back with a reply saying obviously? so are you the next upcoming scientist
anyway he said i will give you 10 on top of 20 anyway 15 minutes on he said i will offer you 20 more for the inconvience so that comes to 50 but he said choose a different game so i said are jackpot ones allowed he said yes so i picked one, everything was fine he said check back in 30 minutes to 1 hour,
i go back after 1 hour and this time its a different person so i say i want extra spins on top for this useless terrible experience as as a brand new customer having to come in and out of chat
anyway she says i can see the 20 spins are there i said what i was offered 50 so i expect 50 as she said the 20 are there i checked the game i got asked and said i want which was rambo they werent there she said they are on game of thrones i checked they werent i took a screen shot, i said check back the previous chat with the last person he offered me 50 and agreed jackpots are ok and the game rambo was ok he said ok i have credited the spins blah blah come back in 30 mins to 1 hour
she comes back with a reply saying the last chat was vicky ( who was the first person to deal with this ) so basically being made out to be a liar even though she is not actually calling me it and says i have the chat here do you want me to email you it this is the only chat blah blah, so i get angry i suffer from severe anxiety and ocd thoughts i my mental state doesnt need this this whole thing has made it worse being made out to be a liar and getting treated terrible and my mental gone into a negative way at the time
so then i said well he must of deleted it she said it cant be deleted so i said i must be there then she said theres nothing here she then looked again and came back with an offer of 60 spins and a free £20 bet i said ok but you wont sweeten me up with that this is getting taken further she said she will look into it etc
thats basically it i was made out to be a liar my mental state was made worse at the time so my health is affected when it should never be and looks like some how a chat has been deleted or something has happened so i want to take this further especially because i go through stress every day anxious thinking etc etc well at the time i wasnt for a few minutes then my mental state kicked off
so hopefully this is good enough to take further action for the treatment but especially for my mental health being affected
thanks