anyone know how i can make a complaint and is it worth doing?

george9

Dormant account
Joined
Sep 9, 2016
Location
uk
so i joined up and was told i get 20 spins for signing up as a good will gesture because at first they said they didnt give anything for signing up before depositing i was offered an affiliate site of theirs or something anyway i went back to chat because they werent there she said ok wait 20 minutes i said ok, i waited 30+ i went back she said the system glitched sorry wait 15 minutes i waited

i then went back it was a different person this time someone called sean anyway i said my spins are not there i want this sorted he said ok are you using mobile or desktop i said laptop yes he said desktop then, so already thats terrible attitude to a customer dont get me wrong i gave back with a reply saying obviously? so are you the next upcoming scientist

anyway he said i will give you 10 on top of 20 anyway 15 minutes on he said i will offer you 20 more for the inconvience so that comes to 50 but he said choose a different game so i said are jackpot ones allowed he said yes so i picked one, everything was fine he said check back in 30 minutes to 1 hour,

i go back after 1 hour and this time its a different person so i say i want extra spins on top for this useless terrible experience as as a brand new customer having to come in and out of chat

anyway she says i can see the 20 spins are there i said what i was offered 50 so i expect 50 as she said the 20 are there i checked the game i got asked and said i want which was rambo they werent there she said they are on game of thrones i checked they werent i took a screen shot, i said check back the previous chat with the last person he offered me 50 and agreed jackpots are ok and the game rambo was ok he said ok i have credited the spins blah blah come back in 30 mins to 1 hour

she comes back with a reply saying the last chat was vicky ( who was the first person to deal with this ) so basically being made out to be a liar even though she is not actually calling me it and says i have the chat here do you want me to email you it this is the only chat blah blah, so i get angry i suffer from severe anxiety and ocd thoughts i my mental state doesnt need this this whole thing has made it worse being made out to be a liar and getting treated terrible and my mental gone into a negative way at the time

so then i said well he must of deleted it she said it cant be deleted so i said i must be there then she said theres nothing here she then looked again and came back with an offer of 60 spins and a free £20 bet i said ok but you wont sweeten me up with that this is getting taken further she said she will look into it etc

thats basically it i was made out to be a liar my mental state was made worse at the time so my health is affected when it should never be and looks like some how a chat has been deleted or something has happened so i want to take this further especially because i go through stress every day anxious thinking etc etc well at the time i wasnt for a few minutes then my mental state kicked off


so hopefully this is good enough to take further action for the treatment but especially for my mental health being affected

thanks
 
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jjezebel37

Dormant account
Joined
Nov 20, 2011
Location
Belfast (Northern Ireland)
so i joined up and was told i get 20 spins for signing up as a good will gesture because at first they said they didnt give anything for signing up before depositing i was offered an affiliate site of theirs or something anyway i went back to chat because they werent there she said ok wait 20 minutes i said ok, i waited 30+ i went back she said the system glitched sorry wait 15 minutes i waited

i then went back it was a different person this time someone called sean anyway i said my spins are not there i want this sorted he said ok are you using mobile or desktop i said laptop yes he said desktop then, so already thats terrible attitude to a customer dont get me wrong i gave back with a reply saying obviously? so are you the next upcoming scientist

anyway he said i will give you 10 on top of 20 anyway 15 minutes on he said i will offer you 20 more for the inconvience so that comes to 50 but he said choose a different game so i said are jackpot ones allowed he said yes so i picked one, everything was fine he said check back in 30 minutes to 1 hour,

i go back after 1 hour and this time its a different person so i say i want extra spins on top for this useless terrible experience as as a brand new customer having to come in and out of chat

anyway she says i can see the 20 spins are there i said what i was offered 50 so i expect 50 as she said the 20 are there i checked the game i got asked and said i want which was rambo they werent there she said they are on game of thrones i checked they werent i took a screen shot, i said check back the previous chat with the last person he offered me 50 and agreed jackpots are ok and the game rambo was ok he said ok i have credited the spins blah blah come back in 30 mins to 1 hour

she comes back with a reply saying the last chat was vicky ( who was the first person to deal with this ) so basically being made out to be a liar even though she is not actually calling me it and says i have the chat here do you want me to email you it this is the only chat blah blah, so i get angry i suffer from severe anxiety and ocd thoughts i my mental state doesnt need this this whole thing has made it worse being made out to be a liar and getting treated terrible and my mental gone into a negative way at the time

so then i said well he must of deleted it she said it cant be deleted so i said i must be there then she said theres nothing here she then looked again and came back with an offer of 60 spins and a free £20 bet i said ok but you wont sweeten me up with that this is getting taken further she said she will look into it etc

thats basically it i was made out to be a liar my mental state was made worse at the time so my health is affected when it should never be and looks like some how a chat has been deleted or something has happened so i want to take this further especially because i go through stress every day anxious thinking etc etc well at the time i wasnt for a few minutes then my mental state kicked off


so hopefully this is good enough to take further action for the treatment but especially for my mental health being affected

thanks

Not being cheeky but if my mental health were being affected over a no deposit freebie, I'd give up gambling altogether.
 

george9

Dormant account
Joined
Sep 9, 2016
Location
uk
Not being cheeky but if my mental health were being affected over a no deposit freebie, I'd give up gambling altogether.

read again it was actually about getting pissed off having to explain and then basically being told i was lying, anyway sorry for the big story i cant be arsed with the hassle so please delete this thread not bothered no more
 

goatwack

I’ll have the cleavage, I mean the special
CAG
Joined
Aug 29, 2012
Location
Londonia
Come back when you've tried Thrills CS :eek:
 

syrus2

Banned User - repetitive trollish behavior
Joined
Jun 29, 2016
Location
Netherlands
so i joined up and was told i get 20 spins for signing up as a good will gesture because at first they said they didnt give anything for signing up before depositing i was offered an affiliate site of theirs or something anyway i went back to chat because they werent there she said ok wait 20 minutes i said ok, i waited 30+ i went back she said the system glitched sorry wait 15 minutes i waited

i then went back it was a different person this time someone called sean anyway i said my spins are not there i want this sorted he said ok are you using mobile or desktop i said laptop yes he said desktop then, so already thats terrible attitude to a customer dont get me wrong i gave back with a reply saying obviously? so are you the next upcoming scientist

anyway he said i will give you 10 on top of 20 anyway 15 minutes on he said i will offer you 20 more for the inconvience so that comes to 50 but he said choose a different game so i said are jackpot ones allowed he said yes so i picked one, everything was fine he said check back in 30 minutes to 1 hour,

i go back after 1 hour and this time its a different person so i say i want extra spins on top for this useless terrible experience as as a brand new customer having to come in and out of chat

anyway she says i can see the 20 spins are there i said what i was offered 50 so i expect 50 as she said the 20 are there i checked the game i got asked and said i want which was rambo they werent there she said they are on game of thrones i checked they werent i took a screen shot, i said check back the previous chat with the last person he offered me 50 and agreed jackpots are ok and the game rambo was ok he said ok i have credited the spins blah blah come back in 30 mins to 1 hour

she comes back with a reply saying the last chat was vicky ( who was the first person to deal with this ) so basically being made out to be a liar even though she is not actually calling me it and says i have the chat here do you want me to email you it this is the only chat blah blah, so i get angry i suffer from severe anxiety and ocd thoughts i my mental state doesnt need this this whole thing has made it worse being made out to be a liar and getting treated terrible and my mental gone into a negative way at the time

so then i said well he must of deleted it she said it cant be deleted so i said i must be there then she said theres nothing here she then looked again and came back with an offer of 60 spins and a free £20 bet i said ok but you wont sweeten me up with that this is getting taken further she said she will look into it etc

thats basically it i was made out to be a liar my mental state was made worse at the time so my health is affected when it should never be and looks like some how a chat has been deleted or something has happened so i want to take this further especially because i go through stress every day anxious thinking etc etc well at the time i wasnt for a few minutes then my mental state kicked off


so hopefully this is good enough to take further action for the treatment but especially for my mental health being affected

thanks

Long time ago !!
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
It's just a simple misunderstanding and you are very lucky to get those offers.

I don't see what there is to complain about really. To pick any game to have free spins on wow that doesn't happen everyday.

Sounds like a good casino to me :)
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Ok everyone knows quite often live chat have poorly paid workers that are overworked and sadly poorly trained at some casinos and dont often know what promotions etc. areon offer.

But after reading your post i can see that its a casino that doesnt normally offer a free sign up bonus.

But through the affiliate you signed up from you were promised 20 free spins.

Then they never showed up so after several trips to live chat complaining you finally got an offer of a £20 free bet and 60 free spins.

But you want to take it further as its affected your mental state so bad and your healths in real danger.

After checking todays date wasnt April 1st ive came to conclusion this was a genuine post from you.

Ive read so many threads on here where ive looked at in disbelief but seriously this post is more unbelievable than anything ive ever read. That includes the usual stuff where winnings are denied and the player needs them so bad because there wifes ill. Their sons in Rehab and their hamsters in Bloody labour.

Seriously you got offered 60 free spins and a free bet for nothing and you want to take it further as its affected your mental health. To be honest and not nasty reading that post certainly leads me to believe you do have some mental problems.

But i hardly think theyve been made worse by not getting a few free spins.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
You can surely take it further if you wish, question is only what outcome are you expecting??? :what: Another freebie, an apology, some flowers, a bottle of Scottish whiskey??? :rolleyes:

Every UK casino is stating an ADR in their Terms&Conditions (and before you ask that is "Alternative Dispute Resolution"), read through them and you will find a link to the designated ADR. If you feel that you have a case or being unfairly treated by the casino then feel free to go ahead and file your complaint.

But please, just don't even think of submitting an official complaint here at CasinoMeister as you would be wasting the precious time of the complaints manager for a FREEBIE you weren't supposed to get in the first place. :eek: :rolleyes:

As for your health problems i suggest you visit your GP.

Good luck and all the best! :thumbsup:
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
All this energy over some useless pennies free spins... What about not registering for 20 free spins in the first place. If after 30 seconds in the chat, you still dont have them, close your account. Reading this post affected my mental health for sure.
 
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