Anyone having delays in VPL cashouts?

[dunover]

I have posted the crux of this issue in the Christmas MG Payouts thread just below, but to summarize I made a neteller w/d Xmas. eve from CrazyVegas. I submitted docs xmas day (just as the 24 hour pending was over and my first cashout went to 'work in progress' on the banking page. I received confirmation docs were OK on live chat another day later. Received an e-mail 36 hours ago stating my w/d's would be processed in '24 hours' but have still not been done. Now I've received an e-mail saying they will 'make sure they are done Monday'!! This means the w/d would have been 'work in progress' for 6 days by then - I've never seen more than 3 on an accredited MG casino weekend or not. I also found the site down for a couple of hours yesterday, server applet script etc. In their last e-mail they apologized for the delay and said e-mail back if I want a 50 bonus to say sorry as they have been busy with w/d's. Like I said, Jackpot Party and Slotocash paid in less than 24 and 48 hours respectively and without docs. and are presumably smaller operations than VPL with its several casinos.

Am I being too harsh here or is it time to worry? Something doesn't seem right.

 

[Nifty29]

Delays are common if not inevitable during the festive season.

I wouldn't be thinking VPL is taking a turn for the worse based on a few extra days delay this time of year.

It's likely cashiers weren't in on 25 and 26 Dec, so they would be 2 days behind....which means Monday is about right. It's annoying, but it happens to some degree at most casinos.

FWIW, delays are usually greater proportionally to the size of the operation. It's actually easier to clear backlogs etc in a smaller operation due to volume.

 

[dunover]

Yes, I can see the logic in that. I'm not making the mistake of comparing ALL MG's to the standards set by the 32Red group, but I have had much faster and easier payouts from other MG's that aren't even accredited, in fact are on the 'proceed with care' status here. I just think it's very pedestrian compared to all others I've played at this festive period, and the lack of funds in my Neteller as a result has curtailed my play opportunities; I don't load up neteller from the bank when I have monies due in so I'll wait and see what tomorrow brings, Monday. Judging by the pledges broken already by their CS e-mails, I'm not optimistic. I hope you are correct Nifty and it's simply a Xmas backlog (although it has to be said a backlog that other places, both smaller and larger seem to deal with...)

 

[chuchu59]

Let's see if I have this right. You requested the w/d on Christmas Day and your docs had been approved. By now you still havent received your funds though they stated '24 hours'. After the festive period there were 3 working days ie 72 hours so there is no reason why you shouldnt have received your money by now. '24 hours' only relate to working days so the 25th and 26th of the month dont count.

 

[dunover]

Let's see if I have this right. You requested the w/d on Christmas Day and your docs had been approved. By now you still havent received your funds though they stated '24 hours'. After the festive period there were 3 working days ie 72 hours so there is no reason why you shouldnt have received your money by now. '24 hours' only relate to working days so the 25th and 26th of the month dont count.

Not quite chuchu59. I w/d Xmas eve 24/12. There is 24 hour pending, so the w/d went from reversible to 'work in progress' xmas day. I sent the docs xmas day and they were acknowledged by online CS the following day. On the 28th. I received a confirmation e-mail that the docs were Ok and that I should receive my w/d in the next 24 hours. Needless to say it failed to materialize and I complained via e-mail, and yesterday 29th. I received a reply apologizing and that it should now be done Monday 31st. and offering me a 50 bonus. Not happy. I was at VPL sites a year ago and this never happened then. I'll give it until Monday PM then go through CM if they will help. I have uninstalled the software and will not play there now. I would hang fire depositing there IMO.

 

[dunover]

Just to update, still nothing now magical Monday is half way through. Poor IMO. 6 days now 'work in progress' unique in my experience. And VPL are accredited lol.....

Here is the second pack of BS I have been told (the first false promise regarded Friday last)


Dear xxxxx, Fcvr00xxxxxxxx

Thank you for contacting us at Crazy Vegas Flash Casino

Due to the festive period your withdrawals of: 128.77 on the 26/12/2012 and 150.26 on the 12/28/2012 have yet to be released from our financial team. They will be sure to release the withdrawal on Monday morning.

I have also sent a follow up email to check as to what has happened and make sure that it is released on Monday Morning. I would also like to offer you a bonus of £50 for the inconvenience caused to you for the delay of your withdrawals. Please let us know if you would like to claim this offer in the interim till we get your withdrawal released.

If you have any further queries please do not hesitate to contact us.

Please rate my service on the following link:

You do not have permission to view link Log in or register now.

We strive to ensure you the best online gambling experience, offering the luckiest promotions from the East all the time. We also back our services with a 24-hour toll free helpdesk service. Contact us 24 hours a day, 7 days a week if you have any queries or suggestions.

Regards,

Paul
The Support Team
Crazy Vegas Flash Casino
Vegas Partner Lounge

My reply:

Well Monday Morning is almost out, still NOTHING. What a surprise. How on earth can VPL sites be 'accredited'?. So this 'Monday morning' promise is now the second of two false promises I have been told. Poor.

Regards xxxxx

PS The e-mail states the w/d's were made later than they were. The first passed 'reversible' and went to 'work in progress' 25/12 and the second 27/12. Even allowing for weekend it is taking someone 3 days to do a simple refund to Neteller. No wonder everyone seems to go to 32Dead and elsewhere.

 

[dunover]

OK, I've PM-contacted the VPL rep now, who hasn't been on since July by the look of it for a post, so yet again I'll wait and see.

 

[Tirilej]

OK, I've PM-contacted the VPL rep now, who hasn't been on since July by the look of it for a post, so yet again I'll wait and see.

He was in just before Christmas and made his last post in November so who are you trying to contact?

 

[dunover]

Yes, in on 23 Dec. I was looking at the 'most recent message' which was June sorry, not July. Anyway thanks for pointing that out, hopefully he can resolve it for me.

 

[Tirilej]

Yes, in on 23 Dec. I was looking at the 'most recent message' which was June sorry, not July. Anyway thanks for pointing that out, hopefully he can resolve it for me.

You were looking at messages posted on his profile, not the posts he had made. Look at the left side under his name and you will find them.

 

[dunover]

Yes, that's what I said, I realized I looked at wrong column when checking. Like his 'banking department' he may be enjoying an extended Christmas break
Hope for VPL their customers don't.
Anyway, still awaiting rep to reply, and the e-mail of false promises I pasted further back concerning payment this morning (which of course I still haven't received even now) I replied to at midday and needless to say my reply has been ignored. It is clear the delay will continue until at least Wednesday as 1st. Jan is yet another holiday. It's obvious even now CS will ignore me citing 'holiday period' (funny they always pop up live on the banking page offering a bonus despite being on holiday) and the rep will do the same. Don't need to be a clairvoyant; the pattern is established.
Funny how the holiday period doesn't delay their deposits......

 

[dunover]

LOL within minutes of editing the above post, got a generic 'holiday excuse' e-mail as I predicted:
Hi xxxxxxxxl,
cvrxxxxxxxxx

Thank you for contacting us at Crazy Vegas Flash Casino.

We apologize for the wait. Our finance team has not been working every day of the week because of the public holidays at the end of the year.

We understand that it was an inconvenience. We will send you an E-Mail as soon as the withdrawal is released.

Thank you for your understanding.



If you have any further queries please do not hesitate to contact us.



1. Why promise to pay me this morning.
2. Today was not a public holiday.
3. At least now they haven't promised a specific time, so can now keep the delay and BS going even longer. They won't make that mistake again.


I WOULD NOT CURRENTLY ADVISE ANYONE TO DEPOSIT AT VPL CASINOS AS I BELIEVE THERE IS SOMETHING A BIT SNIFFY ABOUT THIS.
EITHER THEY AREN'T PAYING AS AN 'ACCREDITED' CASINO SHOULD, OR ARE IN A MESS REGARDING W/D's. EITHER WAY IT ISN'T GOOD.
MAYBE PLAYERS SHOULD HELP THEM OUT BY NOT DEPOSITING, THUS HELPING LIGHTEN THEIR WORKLOAD AND ENABLING THEM TO CATCH UP DURING THE FESTIVE PERIOD.

 

[aceking123]

hi dunover , not sure why youre giving them such a hard time , you already know its xmas time some places are reduced to such a low staff level thats what your up agaisnt , the likes of 32red 3dice jackpotparty redbet etc etc are all set up for the xmas period these places go out of there way hence to why some many people play with them.

my adivce is to remember this next year when your playing , dont bother to play there if you do want headaches at xmas time , they will pay you im pretty sure of that , concerns about them not doing so would warrant what your saying i would think your be paid by end of weds at a guess . speak with your money its more affective than going on public site )

 

[Mouche12]

hi dunover, I appreciate you're letting us know about all of this. There are enough business days between the holidays and they DID promise you payment on Monday at the latest, so I think you are absolutely right. As mentioned in the thread above, Redbet and 32Red are the places to be

 

[vinylweatherman]

It is all very well, but a single working day today was all it took for La Vida to pay me what I withdrew in the early hours of Sunday morning, and I am sure their staff were enjoying Christmas with their families.

Something has gone a bit wrong, as CS were promising the timescales that should have been kept despite the holidays, but the finance team were not keeping up. It should now be Wednesday, but CS should not be so keen to make promises that may not be kept, it looks bad.

They should have said it MAY be Monday, but to allow for the possibilty that it won't be till Wednesday, apologising in advance about the low staffing levels. Instead, they promise Monday, and only when it becomes obvious this isn't going to happen do they change this to Wednesday. Now what if Wednesday comes and goes without payment, and CS have to send yet another estimate. It is going to look more and more like mere empty promises.

I don't think casino managers are taking the issue of timely payments seriously enough given recent scandals in the industry where such delays turned out to be the early signs of very serious issues leading to players not getting paid. Even a relatively minor problem now has players worried that they are at the start of a major crisis that will mean the payment never comes.

Look how the alarm bells over Purple Lounge were rung months before disaster hit, with their past reputation ensuring that others said "don't worry, contact the rep and it will all be sorted out". This false optimism cost many players their money, and managers of casinos where payment delays are not due to anything serious need to ensure that staff keep on top of anything that might cause players to doubt the viabilty of the business, even during a holiday.

 

[dunover]

hi dunover , not sure why youre giving them such a hard time , you already know its xmas time some places are reduced to such a low staff level thats what your up agaisnt , the likes of 32red 3dice jackpotparty redbet etc etc are all set up for the xmas period these places go out of there way hence to why some many people play with them.

my adivce is to remember this next year when your playing , dont bother to play there if you do want headaches at xmas time , they will pay you im pretty sure of that , concerns about them not doing so would warrant what your saying i would think your be paid by end of weds at a guess . speak with your money its more affective than going on public site )

Yes, I see the point you are making, but I'll make it clear WHY I post here:
Firstly I joined via CM.
Secondly, this is unique to all sites I played on - none bar VPL have failed to pay in a timely accredited fashion.
Thirdly, I initially tried to resolve through CS, but posted here after the first broken pledge.
Fourthly, they should be honest with players upfront if cashouts are going to slow - but hey! they have no incentive to do so as deposits will fall.

Yes, remember for next year, but it's easy with hindsight, yes?

And lastly, if others were ultimately unpaid, and ex post facto I piped up saying 'Yes, I suspected this would happen because I have a few e-mails showing broken pledges' you would all be screaming "WHY THE HELL DIDN'T YOU WARN US!?"

 

[dunover]

It is all very well, but a single working day today was all it took for La Vida to pay me what I withdrew in the early hours of Sunday morning, and I am sure their staff were enjoying Christmas with their families.

Something has gone a bit wrong, as CS were promising the timescales that should have been kept despite the holidays, but the finance team were not keeping up. It should now be Wednesday, but CS should not be so keen to make promises that may not be kept, it looks bad.

They should have said it MAY be Monday, but to allow for the possibilty that it won't be till Wednesday, apologising in advance about the low staffing levels. Instead, they promise Monday, and only when it becomes obvious this isn't going to happen do they change this to Wednesday. Now what if Wednesday comes and goes without payment, and CS have to send yet another estimate. It is going to look more and more like mere empty promises.

I don't think casino managers are taking the issue of timely payments seriously enough given recent scandals in the industry where such delays turned out to be the early signs of very serious issues leading to players not getting paid. Even a relatively minor problem now has players worried that they are at the start of a major crisis that will mean the payment never comes.

Look how the alarm bells over Purple Lounge were rung months before disaster hit, with their past reputation ensuring that others said "don't worry, contact the rep and it will all be sorted out". This false optimism cost many players their money, and managers of casinos where payment delays are not due to anything serious need to ensure that staff keep on top of anything that might cause players to doubt the viabilty of the business, even during a holiday.

OK, here is the latest vague e-mail, in response to me saying there is a problem and I believe they are making excuses for slow pay/non pay.

Hi xxxxxxx,
Fcvrxxxxxxxx

Thank you for contacting us at Crazy Vegas Flash Casino.


We are not making excuses. We sincerely apologize for the delay, but the money will be paid.


OK, and Christmas will also come round again. Still nothing and I haven't heard back from the rep. yet. Basically should the payouts not be forthcoming by Weds. close of business I will PAB.

Vinyl, thanks as usual for understanding exactly my reason and concerns behind my thread. You got it in a nutshell. I am not being alarmist, simply suspicious. After all, I'm talking a simple Neteller refund, not a cheque by carrier pigeon. Like I will reiterate here, regardless of holidays and weekends I have NEVER has an MG cashout stay at 'work in progress' for 7 days and counting.

 

[jjezebel37]

I had a similar experience with my first withdrawal at VPL.

It was my longest ever from a MG casino, seven days and i was extremely annoyed about it (bare in mind too that it was not a holiday period).

I was paid though and i have never had a problem since, in fact, they are one of my favs.




I am sure you will be paid but i agree with VWM that they should not have told you that you would be paid on a certain day.

 

[dunover]

Thing is, I have played VPL sites earlier last year and so they already know me as such - I had a 10-month break from them before returning, just had to do the docs update bit, but that was all approved days ago. I had no issues back then. Not even with my first w/d.

 

[jjezebel37]

Thing is, I have played VPL sites earlier last year and so they already know me as such - I had a 10-month break from them before returning, just had to do the docs update bit, but that was all approved days ago. I had no issues back then. Not even with my first w/d.

I joined Maple last November and they didn't ask me for ID and i deposited with Ukash!

I just assumed it was because they shared details across the VPL group.

 

[dunover]

You're correct. I have a Maple account too, actually played there a couple of days ago and have a 'work in progress' w/d pending, not checking before I played that they are VPL too So I have probably exacerbated my issues.
The clue is in the e-mail addy. On all the VPL casinos the docs go to 'banking@vegaspartnerlounge.com' so yes, once submitted they should be OK for all casinos in the group. It's the same as the 32Red group, good for Dash, Nedplay, Golden Lounge etc.
I assume because I haven't played continuously at VPL and had a 10 month break from VPL that the old docs are expired, just needed a re-confirmation.

 

[jjezebel37]

You're correct. I have a Maple account too, actually played there a couple of days ago and have a 'work in progress' w/d pending, not checking before I played that they are VPL too So I have probably exacerbated my issues.
The clue is in the e-mail addy. On all the VPL casinos the docs go to 'banking@vegaspartnerlounge.com' so yes, once submitted they should be OK for all casinos in the group. It's the same as the 32Red group, good for Dash, Nedplay, Golden Lounge etc.
I assume because I haven't played continuously at VPL and had a 10 month break from VPL that the old docs are expired, just needed a re-confirmation.

It is strange that.

In saying that i still play at the other VPL regularly so that is probably why no ID was required.

Regarding the 32red group, i have never even been asked for ID once, i think it has a lot to do with Mastercard verification pin number though.

 

[mrmark21]

I'm already not a big fan of the VPL group of casinos... You're experience has just confirmed that

I've gotta say that there is no other level of ease to playing online than there is with the 32 Red Group of casinos, they just make everything so easy.

 

[Nifty29]

Hmmmmm.....

Are you SURE you didn't request the "Neteller via Carrier Pigeon (one legged)" option?

Might explain some things.

Just as an aside, the cashcheck area of the MGS software is often days behind. It's almost always the case that I have my cashout already processed and received and the software shows "work in progress" still for several days. I never use it as a guide for anything.

At least you know where VPLs priorities lie when it comes to players. It might be time to swap to one of the operators mentioned over the past week who took steps to ensure there were pretty much no delays in payouts over the festive season. I've always said that it is how casinos deal with unusual and challenging situations that shows their true mettle.....let's face it, Christmas wasn't invented sometime in early December 2012 so they've had ample time to plan. All it takes is one or two of the finance team to take turns to come in during that week to ensure people were paid.

IMO if you're going to basically shut down payouts for 10 days, which appears to be the case, you should either warn players to avoid complaints like this (and allow them to make an informed choice, or stop taking deposits during that time. It's not 1997.

 

[dunover]

Hmmmmm.....

Are you SURE you didn't request the "Neteller via Carrier Pigeon (one legged)" option?

Might explain some things.

Just as an aside, the cashcheck area of the MGS software is often days behind. It's almost always the case that I have my cashout already processed and received and the software shows "work in progress" still for several days. I never use it as a guide for anything.

At least you know where VPLs priorities lie when it comes to players. It might be time to swap to one of the operators mentioned over the past week who took steps to ensure there were pretty much no delays in payouts over the festive season. I've always said that it is how casinos deal with unusual and challenging situations that shows their true mettle.....let's face it, Christmas wasn't invented sometime in early December 2012 so they've had ample time to plan. All it takes is one or two of the finance team to take turns to come in during that week to ensure people were paid.

IMO if you're going to basically shut down payouts for 10 days, which appears to be the case, you should either warn players to avoid complaints like this (and allow them to make an informed choice, or stop taking deposits during that time. It's not 1997.

Exactly my sentiments as expressed previously. Like I said, I believe the excuse list is worn out. There is none. I will wait until close of business tomorrow, then PAB as rep hasn't got back to me either in 36 hours. perhaps he's out on the p!ss with his 'banking and finance department' lol..
No danger of them bumping into the jackpot party/32Red/slotocash/ (add another 80 casinos as you all see fit in these brackets if you quote me) finance department staff while they are out is there?