Mecan,
Like I told you and your sister, you and your friends have all logged into your casino accounts and played at eacothers houses at one point therefore pulling up a red flag in the casino backends. This is a very basic security measure to avoid abusive players from signing up with multiple accounts.
It states very clearly in the terms and conditions:
BC (bonne chance) permits only one casino account per household at each of its casinos.
By signing in with 2 separate accounts in the same household at the same casino it is a voilation of these terms.
I realize that you no longer play at eachothers houses, but the links in the backend still remain. I spoke to you and know that the violation was not intentional so I have been trying to find a way around the connection that the backend security has made with you and your sister/friends. I thought I had bypassed it but it seems that because you are all flagged at EVERY Rival casino I myself can only fix things temporarily. This is why, like I said, I forwarded the matter on to Rival.
I value all of you as players and am trying my best to get things resolved but you'll have to be patient.
Thank you.
Jason
This should only matter if they REGISTER their accounts other than at their own houses. Once registered, casinos can be played from anywhere, including on laptops linked through Wi-Fi hotpoints. If your back end is not coping with this, your players are going to have this problem more and more often, and will probably get fed up with it, and play elsewhere.
Most computer USERS have absolutely no idea about the technical aspects of this, and having the term does not help - it only specifies the one account per household, and two different households playing at one house does not break this term. Casinos are so eager to sign up players that they fail to offer any advice that might scare off the non technically minded player, such as telling them that they must ONLY register accounts on their own computer equipment, and must NOT use their casino accounts whilst travelling in case this trips the back end security flags.
Rival casinos try to look as though they are separate, and the reps are at great pains to point this out, yet this is a lie, all seem to trace back to Bonne Chance, and many problems in the past have been down to players believing that Rival casinos are separate casinos related only by software. With all this "central" stuff happening, it has to be clear now that all Rival casinos are one and the same group, and that having a multitude of accounts at them (although still one account per casino), is what is going to create these problems.
I am getting the impression that Rival security protocols are not compatable with how some ISP's operate, and this too will create problems, more so as more players play at Rival casinos.