Beware Ninewin refusing to pay out €24000 in winnings, closed my account without explanation.

[KLE25]

Ninewin have closed my account containing €24000 without reason. They refunded my initial deposit out of the blue and said that they consider the matter closed!

I won €24000 and tried to withdraw. First transaction was cancelled due to not being verified. I then got full verification and tried to withdraw the maximum each day. They then cancelled them after around a week, telling me this was an error on their side and to try again. They assured me I would receive my winnings. They even congratulated me! When I go to try again they’ve changed to Genome withdrawal which didn’t work at all so my money was trapped there. When I complained they said that it was me that cancelled the initial transaction. Lies. I then complained to Curacao eGaming and then Ninewin closed my account! Absolute crooks. Has anyone else had this issue.

I’ve got all of this backed-up on email, screenshots etc so I’ve definitely got a case.

 

[maxd]

Hello,

We've had some success with player complaints with NineWin -- and some failures TBH -- so if we can be of assistance please don't hesitate to use our complimentary Complaints service, we call it Player Arbitration or PAB for short. This might be useful: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum .

Regards,
Max Drayman
Head of Dispute Arbitration & Player Complaints (PABs)

 

[maxd]

Hello,

We've received your PAB and are looking into your issue. Please remember that the Player Arbitration Policies and Procedures are in full effect while we are working on your issue. Thank you for your understanding and cooperation.

- Max

 

[maxd]

Unfortunately Ninewin has since turned into a big black hole in terms of player complaints. Over the last several months we’ve accumulated a good number of PABs against them totalling well over 500,000€ and the casino has quite happily ignored them all. A Casinomeister Warning has been posted: Ninewin is not paying its players, refuses to resolve complaints .

- Max