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Amsterdamscasino complaint

Discussion in 'Casino Complaints - Bonus Issues' started by Arthur, Dec 2, 2014.

    Dec 2, 2014
  1. Arthur

    Arthur Dormant account

    technical staff
    Today I have got 10 euro bonus from amsterdamscasino and i start to play on Hall of Gods slot and I have won mini jackpot 2,495.34 euro.
    Amsterdamscasino want to me to make rollover x50 its mean 2500euro x50 times =125000 euro
    Its true that if I win Jackpot amsterdamscasino receive 2500 euro from netent??
    All jackpots winnings in netent are free of any bonus rollovers?
    Should I do this rollover 125000 euro or they try to cheat me?
    If some one will win Jakcpot on Mega Fortune 3 mln euro amsterdamscasino will require from him x50 (150 millions euro) rollover?
    So im hit jackpot and they got this money from net ent company and im dont got any % of this money.
    So they want deposit next 125000euro rollover and "Amsterdamscasino reserves the right to limit withdrawals from all forms of no deposit bonuses / free spins free bets added to a customer’s account up to the value of €100."

  2. Dec 2, 2014
  3. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Customer Advisor/Stockroom Picker
    Bonnie Scotland!
    Tip in future refrain from playing any jackpot slots with bonus money unless it is at say betsafe or somewhere you know you will be paid it after the wagering of the bonus is finished. Plenty other games to play I am gutted for you because that is nearly impossible my advice is play flowers at 3euros a spin and hope for a load of stacked wilds in the free spins also worth trying creature and jatb at €1+ bets good luck!!
  4. Dec 2, 2014
  5. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Professional slot player
    Why would they be adding WR to winnings?

    The only time I've seen WR on winnings, is when playing free spins.

    While the Mega jackpot is clearly a Netent wide progressive, I'm not sure about the Midi and Mini.
    In any case the jackpots have been funded by players.

    If they limit your payout, the confiscated money should be added back to the jackpot pool.

    1 person likes this.
  6. Dec 2, 2014
  7. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Freelance Designer
    Edmonton Canada
    I agree, the wagering should have only been on the free money they gave the OP to start with. Unless they had a rule about playing jackpot games, in which case they're doing the player a 'favor' by letting him try to meet that playthrough. And chances are that there's a max cashout rule too.

    EDIT: FWIW, I found this on the website
    Which is what you'd expect...and then I found this about the free chip.

    So basically if you don't deposit, you'll never meet playthrough because if you win more, it will be more money to wager when you DO finally deposit. Interesting concept.
    2 people like this.
  8. Dec 2, 2014
  9. FAZI1

    FAZI1 Experienced Member

    Punta Cana
    Hm This slot Hal Of Gods have example 95% RTP summary but example 3-4% from this RTP go to Jackpots prize from every spin so RTP% in regular game is only example 90% or something like this - So a lot players playin in real money add money to cumulate jacpot prize.

    Now player play in slot hit Midi Jacport worth 2.5 k € and new jackpot is set up like a new small amount.

    Casino say player need still wager bonus with standard rulez - x 50 and 100€ max cashauts but in same time they got 2.5k€ from Net Ent? So they erned this amount in this case? Medium - Big and Biggest Jacpot prize in few Net Ent slots all prize go from pocket Net Ent not from pocket casino ? yes this is how this work?

    So if somone hit Medium or Big- Bigest Jackpot prize in one of net ent casinos using free chips / or 5-10 free spins then need wager it x ( 30-50 times) and often have also max cashauts 100€ if this is standard rule in some promotions?

    Im know betsafe or betsson dont use this rulez and from Jackpots win dont appiled any wagering and standard rule - and this is honest deal.

    What abaout rest net ent software brands - every brands have other rule in this case? This is very rarely situations ( when player hit Jackpot in net ent using no deposit - free chips / free spins) - And if this is true abaout casino always got this Money from Net ent ( they send it to give prize pool to winner player) not to money stay in casino .

    If this is true all Jackpot prize are pay from Net Ent pocket ( not directly from casino) then - Net Ent shood make officialy same clear rulez for ALL net ent casinos in web - In case when somone hit Jackpot then money will be pay without any standard bonus rulez.

    Somone can answer - in this case 2.5k€ winings is cover by casino or casino got this money fom net ent - and they still erned 2.5k€ - Player got only answer abaout standard rulez free chips make wager xxx,xxx€ and if he do this he got maximum 100€.
  10. Dec 5, 2014
  11. Ivan4eg88

    Ivan4eg88 Newbie member PABnoaccred

    As i understand, you used 10 euro bonus, it was not freespins with rollover on winnings. So, rollover must be bonus x wager: 10 euro x 50 = 500 euro.
  12. Dec 5, 2014
  13. Mozaik

    Mozaik Experienced Member webby

    From what I understood some time ago is that the "No deposit" bonus they offer isn't really a bonus that doesn't require a deposit. Basically the terms are dodgy as hell and force players to deposit to make it to a cashout.

    They give you 10 euros to play with. Once you've wagered that amount you're forced to make a deposit in order to start the playthrough (50x bonus funds). The max cash out on the no deposit bonus chip is 10x bonus.

    I think you've just found yourself in an unfortunate situation winning the jackpot on Hall of Gods, since you can't cash out more than 100 euros. In my opinion the casino shouldn't have the right to keep these funds. They should go back to the jackpot pool.

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