Always Impressed by the service at Bet365

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
I rarely take a bonus at 365. I'm a small depositor, and most of the offers are not that attractive for me. Support has told me that bigger depositors get better offers.

I've not deposited much lately, more due to my circumstances than any dissatisfaction, and was sent a 50 percent match offer. Since Playtech offers many slots with quite low variance, I thought I'd take it.

Now there is no ability to check playthrough in the cashier. But support indicated just to ask any time. I deposited $50 with a 50 percent match, $1500 playthrough. I checked at nearly $500 played, again at nearly $1000 played, and yet again at $142 remaining. Once already the question I was about to ask was answered while I was typing the question.

My last chat session:\\
Welcome to the Bonus Team live chat. An advisor will be with you shortly.
Hannah: CAD21.60 left to wager.
Jasminebed: you are too good...don't have to ask my question
Jasminebed: ty hannah
Hannah: I could see you were in the lobby.
Jasminebed: well, I shall be leaving soon ;)
Jasminebed: ty vm
Hannah: :).

It was a good session for me...I would have cashed out sooner if not for the WR, but I got a bigger balance because I was playing with a bonus and could not cash out after a decent hit, lost a bunch back, but still cashing out before my original goal for the deposit I made.

I occasionally have to be transferred at Bet365 to have a question answered, but I've always had a professional reply to my question, and tonight I had psychic livechat...'course, was the same question, so easier to be psychic:D

Kudos Bet365 on such a professional support team. My tech problem last night was dealt with efficiently as well after a transfer to the correct person.
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
Congrat on your win, Jasminebed! :)
I always knew that Bet365 is one of the best online casinos! And it's not only because I won free laptop from them lol :D
 

NeuroPR

Dormant account
webmeister
Joined
Sep 5, 2009
Location
Greece
That happens to me also every time i'm going to ask. They're lighting fast to their support of any questions.

I'm a very frequently player there and every time i needed some support i was totally satisfied from the quick answers, even to e-mails i needed to send.

Jasminebed: You can also check if you have completed the wagering requipments if you go to 'bank' and see if all the money is withdrawable. When you have not completed them, you will see only your deposit ammount withdrawable. When you've completed the wagering, you will see that the whole amount becames withdrawable.

PS: Bet365 is the only one Playtech casino that updated the client with the NEW slots (archer, punisher marvel slot and some more).
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
hi yer i would say there very good in most departments & its good to know whilst your playing there i only wish all playtechs were as good!
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
I concur: play there myself. The best Playtech IMO and the biggest range of games too. They always seem to be the first to get the games aswell.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Ray's been playing there since the issue with that *other* Playtech casino, he's in the process of making his first withdrawal ($3K) there too :thumbsup:

He had a little problem (for some reason he wasn't receiving their emails) so he phoned, they phoned back a couple times and now that's fixed. So I agree, customer service is good there.

But when he first went to contact them he couldn't find any online chat, where is it located?

EDIT: Also do they have a comp program? If so, where do you find it?
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Live chat is located right in the green bar on any of the casino screens like the cashier, the message centre, or the contact us button at the bottom of the casino main page. I had trouble locating it at first too!.

From the casino main page, if you select menu, you will see comps in the popup list. Just select that then convert your comps to $. They can be redeemed as low as $1, and it is real cash with no playthrough required:thumbsup:
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Well Jazzy and Chayton, between you two fellow Canucks....and Simmo's YouTube videos of Gladiator...I am finally going to try Bet365 tonight. Been at least four years or more since I played at Playtech...but you guys seem to enjoy it, and I do feel like something different.

I glanced at the website, I think they have a 200% first deposit bonus for slots? But I'm sure I read the playthrough is like 40X D+B. That's brutal...but really, I'm just looking to try out the slots, so probably my best bet.

Here's to beginner's luck. :thumbsup:
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
I glanced at the website, I think they have a 200% first deposit bonus for slots? But I'm sure I read the playthrough is like 40X D+B. That's brutal...but really, I'm just looking to try out the slots, so probably my best bet.

Here's to beginner's luck. :thumbsup:

According to
You do not have permission to view link Log in or register now.
link WR are 30x(D+B)

To redeem the Standard Opening Bonus players must play through the amount of their deposit/transfer plus bonus 20 times. To redeem the Slots Only and VIP Opening Bonuses players must play through the deposit/transfer plus bonus 30 times.

Well, not very good anyway IMO...

Oh, btw Pina, did you get my PM?
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
According to
You do not have permission to view link Log in or register now.
link WR are 30x(D+B)

Well, not very good anyway IMO...

Oh, btw Pina, did you get my PM?

I did, and I'll get back to you shortly. Honest to God, been so busy today, barely a second to breathe. :D

Thanks for the link.....not sure where I saw 40X at, but I know I saw it. Guess I'll worry about it if/when the time comes. If I deposit $25, I'll start with $75. So even at 30X, that's $2.250....40X would be 3K. :eek:

Just dying to play that Gladiator, thanks to Simmo and his videos, lol.
 

wangpoker

Full Member
webmeister
PABnononaccred2
Joined
Jun 29, 2006
Location
Ontario/Canada
I always keep some money at bet365 to play or try new games, or in case my fav team is playing. The casino is top-notch, live sports betting is the best in the industry. The new poker client sucks but I play poker only at pokerstars or fulltiltpoker, so it doesn't matter.
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
Yeah I agree with most of the above posts.

I personally like them for the live sports betting to, the amount of betting options and the lay out of the live section is second to none I have to say.

Im really getting into the Live BJ they have a s well- I always get a fair game and often end up with more than I started with.

The ONLY negative thing I ca say is how tight the slots are- I have played a crap load of spins and have gotten 100X m bet twice. The slots really seem to suck the life out of my money.

Support is good I have to agree- you can tell the well run places like this. Support knows what they are on about plus they have different cusomter service operators that cover the different sections such as Sport,Casino and poker.

I havent taken any promotion with them as they all seem way to high.
 

wolfywolf

Banned User
PABnononaccred
Joined
Feb 22, 2010
Location
UK
They have some nice offers at their sportsbook, I bet on soccer there sometime, never had any problems and they are always friendly on the phone.
 
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