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Advice Needed regarding Ruby Slots

Discussion in 'America the Beautiful' started by windyoats, Sep 4, 2017.

    Sep 4, 2017
  1. windyoats

    windyoats Newbie member PABinit

    Occupation:
    Medical Writer
    Location:
    United States
    Hi All,

    Just thought I would share my frustrations with you and perhaps get a little advice.

    Back on April 14th, I won $50,000 at Ruby Slots Casino. For weeks and weeks after that, I got the runaround and had to submit my documents at least five times because they kept saying pages were missing or they did not receive them, etc. The customer service was useless and basically told me that the payments were coming every single time I contacted them. Finally, after posting a complaint on another message board, the RS Rep helped me and after two months, I started getting paid two payments of $1250 via Bitcoin every week. Now, the payments have slowed down and I did not receive any payment for almost two weeks and now when I do get a payment, it is just one payment of $1250 a week. I am still owed more than $25,000 and I am unsure what to do next. The Rep was once very helpful, but now does not answer my emails because I have bothered her so much about this. I am just tired of begging for money that is rightfully owed to me and I do not know what else to do.

    Should I just sit and wait another God knows how many months and be patient or should I re-open my original complaint on the other board? I am just worried that I will further piss off the Rep and then I will receive no future payments at all.

    I am now very careful where I gamble online. This has been a very hard lesson learned, indeed. What a shame it is to finally win big, only to not be able to get your money. I am still extremely grateful for the win, of course. :)

    Thanks so much for listening.

    windyoats
     
  2. Sep 4, 2017
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Yes - just try to be patient. This is one of the worst rogue casinos on the net :(

    See the advice I gave in the other thread you posted in:
    https://www.casinomeister.com/forum...trouble-withdrawal-planet-7-a.html#post854301
    Same group...

    KK
     
  4. Sep 4, 2017
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
  6. Sep 4, 2017
  7. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    T think you should PAB here.

    As maxd said in the other threads, those players who have filed a PAB have all been paid (so far).

    Make sure you read all the rules, and DO NOT post about your issue further until it is resolved. In fact, in the interest of resolving your own issue, I'd refrain from any posts about the Virtual Group in the forum, just to be on the safe side.

    Good for you for not falling for their delay tactics and keeping your balance intact.
     
  8. Sep 7, 2017
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    PAB received and submitted.

    @ windyoats: please unsure that you have read and comply with the PAB FAQ. In particular please ensure that you are fully familiar with section 3.12 of the FAQ. Our expectations there are clear and explicit; violations of those guidelines will delay, damage or even kill your PAB.
     

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