Casino Complaint Advice needed - Mr Smith confiscated my winnings & wont respond to my messages

[ashjames90]

Hello everyone!
I won over 40k with Mr Smith casino and they have confiscated my winnings and closed my account. They are saying they called me and that I said I knew nothing about the account. I did not have this conversation. I private messaged the representative over a month ago and asked for the call log and recording of the phone call and he said he would send it to me. I have heard nothing since despite chasing.

Can anyone advise me on what I should do next?

Thanks guys
Ashleigh

 

[dunover]

Hello everyone!
I won over 40k with Mr Smith casino and they have confiscated my winnings and closed my account. They are saying they called me and that I said I knew nothing about the account. I did not have this conversation. I private messaged the representative over a month ago and asked for the call log and recording of the phone call and he said he would send it to me. I have heard nothing since despite chasing.

Can anyone advise me on what I should do next?

Thanks guys
Ashleigh

If you PM'd the rep and had no response in a month it's poor. Considering that and the amount involved I'd get straight into a PAB as you have tried resolution already directly.
Bear in mind if there's proven to be ANY wrongdoing on your part you will be hung out to dry, so make sure your version of events has logs, proof and is 100% accurate first.

 

[ugaboga]

Wow, very unusual behaviour from the Betsson group.

 

[dunover]

Wow, very unusual behaviour from the Betsson group.

Indeed (allegedly), and if it was 40k I wouldn't have given the rep 4 days let alone 4 weeks to reply. The OP deserves the benefit of the doubt here until shown otherwise so I recommend he passes the matter onto Max for resolution off the public forum. I know the Betsson rep is NOT that slow....

 

[Casino2014man]

Out of interest - how did you win the 40k? Thats a LOOOOT of money

 

[YouTubeSlots]

I hope this isn't true as i play there a lot and have always found live chat helpful generous and the site a joy to use. Mind you i would never win that much money anyway. haha

 

[Simmo!]

Hello everyone!
I won over 40k with Mr Smith casino and they have confiscated my winnings and closed my account. They are saying they called me and that I said I knew nothing about the account. I did not have this conversation. I private messaged the representative over a month ago and asked for the call log and recording of the phone call and he said he would send it to me. I have heard nothing since despite chasing.

Can anyone advise me on what I should do next?

Thanks guys
Ashleigh

I'm not sure they are giving you the full story. Or even the right one.

Firstly, they would ask for some sort of verification on the account when phoning - like a seurity check - and if the person said they knew nothing about it then obviously they are not the right person to be talking to and the conversation would have ended there.

They would then have emailed you... they wouldn't just close the account and not talk to you, even if your phone number was wrong. There must be something else.

 

[cncas2123]

I have to say that if I had a £40K win confiscated, after crying for a day I would be standing in the office of the UKGC demanding that the casino that confiscated the win had its license revoked....... if I had done everything by the rules, broken no terms or wagering conditions and was 100% certain that there was no issues with my account, i.e. no duplication of account and no self exclusions.

 

[The Dude]

I have to say that if I had a £40K win confiscated, after crying for a day I would be standing in the office of the UKGC demanding that the casino that confiscated the win had its license revoked....... if I had done everything by the rules, broken no terms or wagering conditions and was 100% certain that there was no issues with my account, i.e. no duplication of account and no self exclusions.

You'd think...

@ashjames90 - why haven't you contacted the licensing agency? £40K is pretty massive and it would only be a mater of a quick phone call.

I am giving you the benefit of the doubt here, but when you entered your telephone number, did you type in a bogus one or did you make an honest mistake by switching a couple of digits by accident. How different is your phone number from the one they called?

I hope you aren't wasting our time with a bogus complaint.

 

[Batman]

Hello everyone!
I won over 40k with Mr Smith casino and they have confiscated my winnings and closed my account. They are saying they called me and that I said I knew nothing about the account. I did not have this conversation. I private messaged the representative over a month ago and asked for the call log and recording of the phone call and he said he would send it to me. I have heard nothing since despite chasing.

Can anyone advise me on what I should do next?

Thanks guys
Ashleigh

Did you confirmed with their CS the Phone number and e-mail address that's attached to your account?
Double check and see if the phone number and e-mail address match entirely to yours.

 

[vinylweatherman]

You'd think...

@ashjames90 - why haven't you contacted the licensing agency? £40K is pretty massive and it would only be a mater of a quick phone call.

I am giving you the benefit of the doubt here, but when you entered your telephone number, did you type in a bogus one or did you make an honest mistake by switching a couple of digits by accident. How different is your phone number from the one they called?

I hope you aren't wasting our time with a bogus complaint.

I had thought of this, but they should not even have discussed the matter with anyone else but the player, so unless they managed to contact the player, the person who's details were used to register the account, and they said they knew nothing about it, this is not enough to close an account.

There have been cases where casinos are the ones who don't know how to dial an international call correctly, and either fail to get a connection, or end up speaking to the wrong person because they have reached the right number, but in the wrong country due to an international dialling error.

I have had casinos claim to have called me and got no answer, yet no such call was ever logged at my end, not even unanswered when I was out. Whatever number they dialled, it wasn't the one I gave them because I always give my correct number, but I reserve the right not to pick up when I am called by a "suspicious looking" caller or "withheld number".

If the casino calling me from "0123456789" is reading this, they now know why they never get an answer. The overwhelming majority of such calls are scams or dodgy marketing like PPI claims or "free government grants", not to mention the calls from Microsoft to tell me that my computer has sent them a report.

 

[The Viking]

Well the op has not logged on since he started this thread. i would be checking here every hour for a replies when talking about 40k

 

[shewoff]

Advice needed!

At the very least i would say so, and i have won a fair amount of large wins. I had a $22,000 win at a casino that is now a unresponsive mute! But they paid and it took a long time they issued a pre-paid card and i went to the ATM once every week. I would have tried every idea i had available in my mind and showing on the site itself.Very strange this one as it has a taste of low life casino and it is maybe a mistake as the meister has said and i truly would not want to be this person if it is a fake.
But best of luck on the recovery and i,am cheering you on.Get that money and run Peace Out!Out Of The Mist! shewoff

 

[Casino2014man]

I have to say.. and I know they may be at work.. But to not have logged in since posting this question is odd.. If it was me I would have been stalking it all night!

 

[The Dude]

Just an FYI, the casino peeps were in touch with me this morning. They are waiting for more information from one of their departments.

 

[Captain Chaos]

Very odd. Strange that the OP hasn't logged on since the thread started. I'd be going nuts if it was me and I knew I'd done nothing wrong! Unless it's been resolved already and they haven't said? Be interesting to know what the casino says. I'd have been PABing for sure if it was me!

 

[Batman]

If I was him, I would have talked with a lawyer by now for that amount.

My money is on Breaching the Terms and Conditions (casino's excuse)
But I'm on a really bad gambling streak, so probably the OP is just a scammer of some sort...

 

[ashjames90]

You'd think...

@ashjames90 - why haven't you contacted the licensing agency? £40K is pretty massive and it would only be a mater of a quick phone call.

I am giving you the benefit of the doubt here, but when you entered your telephone number, did you type in a bogus one or did you make an honest mistake by switching a couple of digits by accident. How different is your phone number from the one they called?

I hope you aren't wasting our time with a bogus complaint.

Mr Smith Rep has just replied.

My phone number was correct, Mr Smith are saying that they called me and I told them I wasn't the account holder. This is not true, I never spoke to them on the day they are saying. The only thing I can think that has happened is that my housemate answered and said I was not indoors, or that they dialled the wrong number. Either way, they don't have a recording of the conversation. It makes ZERO sense for me to say that myself, they can call me any time they want.

Now the rep is also saying that I also gave incorrect details on chat one time, but I don't remember doing this and they haven't given me the details of what I gave wrong. I spoke to chat many times chasing up my money, so maybe I done a typo once, I'm not sure.

They are also now saying i'm part of a 'syndicate'. Again, no proof of this one, just another accusation that seems to be added to the list on a whim.

This is turing into a farce. I won this money a few months ago now. I wasn't told about this alleged phone call until a few weeks after it happened. And now other so called offences are being added on.

Regarding my win. I done a £18 spin on dead or alive and got 5 scatters for £45k.

 

[The Dude]

Housemate? Isn't this something a guy would say about a guy?

 

[The Dude]

I have a feeling most members here are smart enough to know what is going on. This person is another scammer - he/she/it fits the profile of another <yawn> gnome account. It's a group of fraudsters who are well organized with crap ID docs, forged or stolen - or borrowed with permission. Same thing with the monies they use - pooled funds, bogus Neteller or Skrill accounts. They are pretty good at multi-accounting, but screw up every now and then.

I usually can spot them a mile away. This one is pretty obvious - if it were a legit win, this person would be gushing with angst, excitement, anger, and just about every emotion in the book. And like most people here have noted, would be pounding on the regulator's door by now. 45K?? That's a year's salary for crying out loud.

Yeah, let's post on some message board - maybe they will pay up.

 

[citizenx]

I have a feeling most members here are smart enough to know what is going on. This person is another scammer - he/she/it fits the profile of another <yawn> gnome account. It's a group of fraudsters who are well organized with crap ID docs, forged or stolen - or borrowed with permission. Same thing with the monies they use - pooled funds, bogus Neteller or Skrill accounts. They are pretty good at multi-accounting, but screw up every now and then.

I usually can spot them a mile away. This one is pretty obvious - if it were a legit win, this person would be gushing with angst, excitement, anger, and just about every emotion in the book. And like most people here have noted, would be pounding on the regulator's door by now. 45K?? That's a year's salary for crying out loud.

Yeah, let's post on some message board - maybe they will pay up.

Not familiar with this. Are we saying an attempt at extortion by trying to create negative publicity? If so, what's with all he neteller accounts and so on?

Or are we saying they work as a businesses by signing up and playing huge stakes from pooled resources? Using false ids to obscure their identity and activity?

 

[The Dude]

Not familiar with this. Are we saying an attempt at extortion by trying to create negative publicity? If so, what's with all he neteller accounts and so on?

Or are we saying they work as a businesses by signing up and playing huge stakes from pooled resources? Using false ids to obscure their identity and activity?

It's a meager attempt to gain sympathy from the membership - try to drag a company's name through the mud in hopes the casino will cave. Or better yet, get the casino to explain how they got caught. This way they can hone their douchebagy scamming skills.

This has been going on for some time now. The forum is full of these types of issues: shared accounts, forged IDs, bullshit contact details, etc.

It's players like this that wreck the playing field for everyone else. The thing is, it used to be all fun and games for the fraudsters since they were picking on offshore entities, but since most of the UK facing casinos are now licensed in the UK - UK citizens committing fraud may find themselves having a rude awakening with a visit from their local constable. Just sayin'.

 

[citizenx]

It's a meager attempt to gain sympathy from the membership - try to drag a company's name through the mud in hopes the casino will cave. Or better yet, get the casino to explain how they got caught. This way they can hone their douchebagy scamming skills.

This has been going on for some time now. The forum is full of these types of issues: shared accounts, forged IDs, bullshit contact details, etc.

It's players like this that wreck the playing field for everyone else. The thing is, it used to be all fun and games for the fraudsters since they were picking on offshore entities, but since most of the UK facing casinos are now licensed in the UK - UK citizens committing fraud may find themselves having a rude awakening with a visit from their local constable. Just sayin'.

I'm fully in favour of casinos reporting all attempts.at fraud but also understand why they are reluctant.

Didn't realise this type of behaviour was so common although its becoming increasingly apparent.

Shame in many ways from the lack of trust it may build from casinos to honest players and from players to other correspondents on sites such as this.

 

[Jono777]

Regarding my win. I done a £18 spin on dead or alive and got 5 scatters for £45k.

^^ Taken from Op's 2nd post

This bit gave the game away for me straightaway

 

[ugaboga]

Regarding my win. I done a £18 spin on dead or alive and got 5 scatters for £45k.

^^ Taken from Op's 2nd post

This bit gave the game away for me straightaway

How? I don't get it. Isn't bonus play max stake limited? (Usually around 5/6 in whatever currency)

 

[Jono777]

Good point!

It was another thread on here (called 'DOA - advantage play' I think!) that made me think along those lines.

Players who pool cash together, get a feel for when slots 'hot' (load of BS if you ask me) and then 'strike!'

Obviously a pure 'fluke' on their (if there is a 'their' but sure looks that way) behalf but who plays £18 a spin and hits 45K with their own bankroll.

Something doesn't add up and it was just my humble 2c worth

 

[Simmo!]

The forum is full of these types of issues: shared accounts, forged IDs, bullshit contact details, etc.

And it always will be while the casinos try to lure people with free money offers: free-loaders are an inevitable side effect. One day, the regulators will get involved and the industry should be thankful when they do.

 

[ashjames90]

Wow, I wasn't expecting this. I was told someone on here may be able to help me whilst I'm going through the UKGC and exploring legal options.
Housemate is a term used widely in England. If I am not indoors and they are, yes they will answer a phonecall intended for me and say I'm not indoors. So you are saying this is a valid reason for not paying me? Wow. I'm astonished.
Another reason you have given is that I am not being emotional enough. Again, astonished.
If you think that I am a scammer then fine, it seems like I am not going to get any help here. I'll continue with the UKGC and post back here when this is finished.

 

[ashjames90]

This has been going on for some time now. The forum is full of these types of issues: shared accounts, forged IDs, bullshit contact details, etc.

I have not shared any accounts with anyone. I can send Mr Smith any ID they want, and I have done. My contact details are correct, they can call any time they want. If I am not in, I will not answer obviously. So I can also provide my mobile number if they need it.

 

[The Dude]

Wow, I wasn't expecting this. I was told someone on here may be able to help me whilst I'm going through the UKGC and exploring legal options.
Housemate is a term used widely in England. If I am not indoors and they are, yes they will answer a phonecall intended for me and say I'm not indoors. So you are saying this is a valid reason for not paying me? Wow. I'm astonished.
Another reason you have given is that I am not being emotional enough. Again, astonished.
If you think that I am a scammer then fine, it seems like I am not going to get any help here. I'll continue with the UKGC and post back here when this is finished.

Fine and dandy, please contact the UKGC. This is all you need right here:

You do not have permission to view link Log in or register now.

I'm closing your account since I believe you are yanking my chain. If you get a full payout via the UKGC's intervention, please let me know and I will gladly eat crow in public.

As for now - cheerio!

 

[syntynyt]

Regarding my win. I done a £18 spin on dead or alive and got 5 scatters for £45k.

all i understand from this is that he played random stake and suddenly placed *a* - meaning one 18 spin and got 5 scatters. is this true OP?

 

[The Dude]

all i understand from this is that he played random stake and suddenly placed *a* - meaning one 18 spin and got 5 scatters. is this true OP?

Sorry, account is suspended until this is resolved by the UKGC. If it's resolved in the player's favor, I'll make amends. If not, well...

 

[jumboshrimp]

Maybe experieced forum members know what's going on, but a newbie reading this thread is goi ng to think if you place max bets and win you are in trouble.

I have been playing that game a heck of a lot and I can't see rhyme or reason to it. How does pooling resources help, when one resource could top a pool of resources in this day and age.

 

[mac72]

Maybe experieced forum members know what's going on, but a newbie reading this thread is goi ng to think if you place max bets and win you are in trouble.

I have been playing that game a heck of a lot and I can't see rhyme or reason to it. How does pooling resources help, when one resource could top a pool of resources in this day and age.

I had the same query.If it's real money what relevance in relation to achieving a positive outcome is it if it's pooled or not?? As for being able to guage when the slot is 'hot' i'm mystified.

 

[Nicola]

Seems a lot of disputes these days (whether genuine or fraud) are linked to Dead or Alive. You can now see why each week smaller casinos are removing the game from their line-up or adding specific terms.

Makes me think how many groups of players exist, deliberately defrauding casinos.

 

[cncas2123]

Seems a lot of disputes these days (whether genuine or fraud) are linked to Dead or Alive. You can now see why each week smaller casinos are removing the game from their line-up or adding specific terms.

Makes me think how many groups of players exist, deliberately defrauding casinos.

But isnt the attraction with DOA the fact that you can hit the big win for small stakes? I had never played it until I started lurking on here back in January, hated it when I first played it, but now its the game that gets 90% of my play, just because I know for pence I can win hundreds, if not more, so how would a casino be able to distinguish between genuine play and fraudulent play? I know from various screenshots that you have uploaded that you like this slot as well, and have had some good fortune in the past, but that doesnt mean that you are playing in a fraudulent manner. This is a hard one to work out!

 

[jumboshrimp]

The secret is out. This game pays 100+rtp%. I am going to spin to infinity, now.

 

[Dinahnana]

But isnt the attraction with DOA the fact that you can hit the big win for small stakes? I had never played it until I started lurking on here back in January, hated it when I first played it, but now its the game that gets 90% of my play, just because I know for pence I can win hundreds, if not more, so how would a casino be able to distinguish between genuine play and fraudulent play? I know from various screenshots that you have uploaded that you like this slot as well, and have had some good fortune in the past, but that doesnt mean that you are playing in a fraudulent manner. This is a hard one to work out!

Casinos have their ways of spotting the fraudulent players. They do not let the public know for obvious reasons i.e. don't want to give the fraudsters and their ilk tips on how to get around these measures. Genuine players need not worry about this in my opinion that is as long as you stay under the max bet rule if you are on a bonus.

 

[shewoff]

Advice!

You said it HERE HERE!Peace Out! shewoff

 

[catapultaudio]

What exactly is the problem with the guy using the word "housemate" here..?? He's right that its an extremely common term to just describe somebody else living in the same house here in the UK and its getting extremely common for people to share their home with other people with rents getting out of control here. I'm pretty confused why he has been banned, I cant see he has done anything wrong and haven't seen the tiniest bit of evidence on this thread to suggest hes part of any syndicate or group of scammers... so he made a big bet and won, so what??? He isn't going crazy posting every two minutes like a nutjob, and???? ... Come on casinomeister this really smells bad to me, please give us a decent reason why you banned this guy before his complaint even got started...?

 

[syntynyt]

i agree even if he match a profile of specific scammers he don't deserve ban until is proven to be so. what is the fear here, what he could do if keep posting? i also want so much to know if he has done one single 18 bet to achieve that. my paranoia with this slot is skyrocketing

 

[vinylweatherman]

What exactly is the problem with the guy using the word "housemate" here..?? He's right that its an extremely common term to just describe somebody else living in the same house here in the UK and its getting extremely common for people to share their home with other people with rents getting out of control here. I'm pretty confused why he has been banned, I cant see he has done anything wrong and haven't seen the tiniest bit of evidence on this thread to suggest hes part of any syndicate or group of scammers... so he made a big bet and won, so what??? He isn't going crazy posting every two minutes like a nutjob, and???? ... Come on casinomeister this really smells bad to me, please give us a decent reason why you banned this guy before his complaint even got started...?

He did say the casino people had been in touch. Maybe this was more than "hello", and lead to the suspension of the OP.


The UKGC do not resolve individual disputes in any case, they merely require licence holders to make available an independent third party resolution service. The OP would have to use this, and then would have the option of taking the operator to court. The PAB service here isn't really recognised by the UKGC as an official third party dispute resolution service, so suspending the OP has not really harmed his ability to pursue justice if innocent.

We only have his word for it that his housemate said "he's not in" rather than saying that he has no knowledge of the account.

One possible explanation for the turn of events is that there IS a syndicate, one using borrowed details, and the member who's details were used to register this particular account screwed up by forgetting what he was SUPPOSED to say whenever a casino phoned up to verify one of their pooled accounts. Naturally, this probably happened because he didn't actually create or play this account, it was done by the core team at the centre of the syndicate, he was just providing a verifiable ID in case the account produced a win.

Using a high variance game means that most accounts can be discarded without verification, and only a very few will have to pass verification through getting a big payout. For syndicates, usable IDs are a finite resource, so any method that minimises the "burn" rate means they can keep it up for longer with the same small pool of IDs.

Since DoA now seems to be the current weapon of choice, regular players should avoid this game when signing up as a new player else they get tangled up in this mess and have to prove their innocence.

It's rather careless of Neteller and Skrill to make it SO easy for their services to be utilised in this manner. It could cost them customers in the long run due to an indiscriminate backlash from operators against ALL players who use the service.

 

[shewoff]

Advice!

This is getting to be a bit weird here. I don,t understand why it is not possible for us to understand the meister,s reluctance to go blindly with this problem that should have been taken care of through the legit channels?I have seen all different kinds of feelings on this and i think its great that we here have a mind of our own But this is a two sided sword and i have to say i trust the CasinoMeister! He is being honest and even saying if i,am wrong then i will eat crow but if we allow this op to allow this problem to expand in our forum even to the level it is now. Then if they are a scam they have accomplished half of the task of posting here to begin with.Sympathy and also this site is in touch with these powers that be in the casino world and i just think if this is a legit beef then when it is over and the ball is played in their favor. Come back and we will all be saying well a mistake was made! Now its time to move on and spend some of the money BUT only if this is done.
As to pooling funds i can say with about a 90% certainty that if i had deep pockets my play would be very very good i play a small amount now and i think it is possible to pick a hot slot by the way it rolls there is just something different in the way the game acts.Loose as they say, is a good word.I play 5 to 6 times a week and am winning 2 to 3 times not large amounts but more than i make from my pension.So why is it so hard to understand that there may be groups out there set up to hit the big wins.This could be costly to the casinos that most of us here play.Good post lots of ideas and thoughts.Peace Out!Out Of The Mist! shewoff

 

[vinylweatherman]

In the new UK regulatory regime, the OP won't go near a court if he is a scammer. He probably won't risk approaching a UKGC authorised third party dispute resolution service either.
There is a previous case where the ringleader of a syndicate was charged and convicted of fraud for using fake IDs to scam casinos. It was wrongly referred to as "bonus abuse", but the playing style was not what secured the conviction, it was the fraudulent use of bogus identities to create multiple accounts. So called "bonus abuse" is a civil matter, and dealt with as a "breach of contract" where the actions are clearly against terms and conditions that don't violate UK consumer protection laws.

You do not have permission to view link Log in or register now.

A man who made nearly £80,000 from online gambling after using fraudulent international passports, identity cards and false utility bills to open various online accounts has been jailed today.

In the first prosecution of its kind, Andrei Osipau, 35, was responsible for committing what is known in the industry as a 'Bonus Abuse', where other people's identities are stolen to open online betting accounts and take advantage of bonus bets being offered by companies..............

 

[Batman]

haha, was almost certain he's just a scammer

Seems a lot of disputes these days (whether genuine or fraud) are linked to Dead or Alive.

Fraudsters almost ALWAYS play high variance slots: BDBA / DOA / Loaded , etc ...
They also have a pattern in all they do: Deposit amounts / games played / bet sizes / and more.

You can now see why each week smaller casinos are removing the game from their line-up or adding specific terms.

This is also what Advantage Players do (playing those high variance slots);
The casino should imho just decrease the maximum bet on those slots if they feel threatened by the APs, and not remove the slots or worst, decrease the contribution, which is really bad for business. Decreasing the contribution, or having a 0% contribution on that specific slot would affect all of us, players.
MGS casinos also did with Mega Spin Slots what Netent casinos did with Dead Or Alive

Makes me think how many groups of players exist, deliberately defrauding casinos.

There aren't a lot of fraud groups, and some times, some decent players are caught in between this stupid war.
However, the number will continue to increase and the casinos will increase their defenses against these groups of players.
Hopefully the day will come when the Fraud Groups will be stopped and no honest player will take the fall for them.

 

[The Dude]

What exactly is the problem with the guy using the word "housemate" here..?? He's right that its an extremely common term to just describe somebody else living in the same house here in the UK and its getting extremely common for people to share their home with other people with rents getting out of control here. I'm pretty confused why he has been banned, I cant see he has done anything wrong and haven't seen the tiniest bit of evidence on this thread to suggest hes part of any syndicate or group of scammers... so he made a big bet and won, so what??? He isn't going crazy posting every two minutes like a nutjob, and???? ... Come on casinomeister this really smells bad to me, please give us a decent reason why you banned this guy before his complaint even got started...?

It's not a guy, it's a woman - supposedly. The only woman who I know who uses the term "mate" is an Aussie. But that's beside the point, yes the casino peeps were in contact with me and gave me a heads up on this bloke. And I didn't need much info from anyone since I've been doing this for years now, and this person's method of operation matches all the other fraudster crap I've dealt with.

The complaint has been pretty much completed on the casino's side - they are done with it. This person is now welcome to take it up with the UKGC. In fact, that should have happened immediately. But for whatever reason, this person has not contacted a solicitor, or any authority for that matter - as far I know.

For the time being, this account has been suspended pending the outcome. He only needs CM to address his complaint - which I have - and now it's in the hands of the licensing jurisdiction - if he/she wishes it to be.

The bottom line is that I won't allow this forum to be polluted with exploitative postings. And like I said, if I'm wrong - I'll make a public apology.

 

[Batman]

I doubt you're wrong about this bloke, he behaved like all other fraudsters.

 

[mimi26]

It's not a guy, it's a woman - supposedly. The only woman who I know who uses the term "mate" is an Aussie. :p But that's beside the point, yes the casino peeps were in contact with me and gave me a heads up on this bloke. And I didn't need much info from anyone since I've been doing this for years now, and this person's method of operation matches all the other fraudster crap I've dealt with.

The complaint has been pretty much completed on the casino's side - they are done with it. This person is now welcome to take it up with the UKGC. In fact, that should have happened immediately. But for whatever reason, this person has not contacted a solicitor, or any authority for that matter - as far I know.

For the time being, this account has been suspended pending the outcome. He only needs CM to address his complaint - which I have - and now it's in the hands of the licensing jurisdiction - if he/she wishes it to be.

The bottom line is that I won't allow this forum to be polluted with exploitative postings. And like I said, if I'm wrong - I'll make a public apology.

I am a scouser I use the word mate a lot much to my childrens annoyance

 

[Borgie]

I am a scouser I use the word mate a lot much to my childrens annoyance

am not a scouser I live in South East ondon , originally from Brighton and I say Mate all the time. So we can be annoying together

 

[mimi26]

am not a scouser I live in South East ondon , originally from Brighton and I say Mate all the time. So we can be annoying together