Casino Complaint Advice needed - Mr Smith confiscated my winnings & wont respond to my messages

[Jono777]

Good point!

It was another thread on here (called 'DOA - advantage play' I think!) that made me think along those lines.

Players who pool cash together, get a feel for when slots 'hot' (load of BS if you ask me) and then 'strike!'

Obviously a pure 'fluke' on their (if there is a 'their' but sure looks that way) behalf but who plays £18 a spin and hits 45K with their own bankroll.

Something doesn't add up and it was just my humble 2c worth

 

[Simmo!]

The forum is full of these types of issues: shared accounts, forged IDs, bullshit contact details, etc.

And it always will be while the casinos try to lure people with free money offers: free-loaders are an inevitable side effect. One day, the regulators will get involved and the industry should be thankful when they do.

 

[ashjames90]

Wow, I wasn't expecting this. I was told someone on here may be able to help me whilst I'm going through the UKGC and exploring legal options.
Housemate is a term used widely in England. If I am not indoors and they are, yes they will answer a phonecall intended for me and say I'm not indoors. So you are saying this is a valid reason for not paying me? Wow. I'm astonished.
Another reason you have given is that I am not being emotional enough. Again, astonished.
If you think that I am a scammer then fine, it seems like I am not going to get any help here. I'll continue with the UKGC and post back here when this is finished.

 

[ashjames90]

This has been going on for some time now. The forum is full of these types of issues: shared accounts, forged IDs, bullshit contact details, etc.

I have not shared any accounts with anyone. I can send Mr Smith any ID they want, and I have done. My contact details are correct, they can call any time they want. If I am not in, I will not answer obviously. So I can also provide my mobile number if they need it.

 

[Casinomeister]

Wow, I wasn't expecting this. I was told someone on here may be able to help me whilst I'm going through the UKGC and exploring legal options.
Housemate is a term used widely in England. If I am not indoors and they are, yes they will answer a phonecall intended for me and say I'm not indoors. So you are saying this is a valid reason for not paying me? Wow. I'm astonished.
Another reason you have given is that I am not being emotional enough. Again, astonished.
If you think that I am a scammer then fine, it seems like I am not going to get any help here. I'll continue with the UKGC and post back here when this is finished.

Fine and dandy, please contact the UKGC. This is all you need right here:

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I'm closing your account since I believe you are yanking my chain. If you get a full payout via the UKGC's intervention, please let me know and I will gladly eat crow in public.

As for now - cheerio!

 

[syntynyt]

Regarding my win. I done a £18 spin on dead or alive and got 5 scatters for £45k.

all i understand from this is that he played random stake and suddenly placed *a* - meaning one 18 spin and got 5 scatters. is this true OP?

 

[Casinomeister]

all i understand from this is that he played random stake and suddenly placed *a* - meaning one 18 spin and got 5 scatters. is this true OP?

Sorry, account is suspended until this is resolved by the UKGC. If it's resolved in the player's favor, I'll make amends. If not, well...

 

[jumboshrimp]

Maybe experieced forum members know what's going on, but a newbie reading this thread is goi ng to think if you place max bets and win you are in trouble.

I have been playing that game a heck of a lot and I can't see rhyme or reason to it. How does pooling resources help, when one resource could top a pool of resources in this day and age.

 

[mac72]

Maybe experieced forum members know what's going on, but a newbie reading this thread is goi ng to think if you place max bets and win you are in trouble.

I have been playing that game a heck of a lot and I can't see rhyme or reason to it. How does pooling resources help, when one resource could top a pool of resources in this day and age.

I had the same query.If it's real money what relevance in relation to achieving a positive outcome is it if it's pooled or not?? As for being able to guage when the slot is 'hot' i'm mystified.

 

[Nicola]

Seems a lot of disputes these days (whether genuine or fraud) are linked to Dead or Alive. You can now see why each week smaller casinos are removing the game from their line-up or adding specific terms.

Makes me think how many groups of players exist, deliberately defrauding casinos.

 

[cncas2123]

Seems a lot of disputes these days (whether genuine or fraud) are linked to Dead or Alive. You can now see why each week smaller casinos are removing the game from their line-up or adding specific terms.

Makes me think how many groups of players exist, deliberately defrauding casinos.

But isnt the attraction with DOA the fact that you can hit the big win for small stakes? I had never played it until I started lurking on here back in January, hated it when I first played it, but now its the game that gets 90% of my play, just because I know for pence I can win hundreds, if not more, so how would a casino be able to distinguish between genuine play and fraudulent play? I know from various screenshots that you have uploaded that you like this slot as well, and have had some good fortune in the past, but that doesnt mean that you are playing in a fraudulent manner. This is a hard one to work out!

 

[jumboshrimp]

The secret is out. This game pays 100+rtp%. I am going to spin to infinity, now.

 

[Dinahnana]

But isnt the attraction with DOA the fact that you can hit the big win for small stakes? I had never played it until I started lurking on here back in January, hated it when I first played it, but now its the game that gets 90% of my play, just because I know for pence I can win hundreds, if not more, so how would a casino be able to distinguish between genuine play and fraudulent play? I know from various screenshots that you have uploaded that you like this slot as well, and have had some good fortune in the past, but that doesnt mean that you are playing in a fraudulent manner. This is a hard one to work out!

Casinos have their ways of spotting the fraudulent players. They do not let the public know for obvious reasons i.e. don't want to give the fraudsters and their ilk tips on how to get around these measures. Genuine players need not worry about this in my opinion that is as long as you stay under the max bet rule if you are on a bonus.

 

[shewoff]

Advice!

You said it HERE HERE!Peace Out! shewoff

 

[catapultaudio]

What exactly is the problem with the guy using the word "housemate" here..?? He's right that its an extremely common term to just describe somebody else living in the same house here in the UK and its getting extremely common for people to share their home with other people with rents getting out of control here. I'm pretty confused why he has been banned, I cant see he has done anything wrong and haven't seen the tiniest bit of evidence on this thread to suggest hes part of any syndicate or group of scammers... so he made a big bet and won, so what??? He isn't going crazy posting every two minutes like a nutjob, and???? ... Come on casinomeister this really smells bad to me, please give us a decent reason why you banned this guy before his complaint even got started...?

 

[syntynyt]

i agree even if he match a profile of specific scammers he don't deserve ban until is proven to be so. what is the fear here, what he could do if keep posting? i also want so much to know if he has done one single 18 bet to achieve that. my paranoia with this slot is skyrocketing

 

[vinylweatherman]

What exactly is the problem with the guy using the word "housemate" here..?? He's right that its an extremely common term to just describe somebody else living in the same house here in the UK and its getting extremely common for people to share their home with other people with rents getting out of control here. I'm pretty confused why he has been banned, I cant see he has done anything wrong and haven't seen the tiniest bit of evidence on this thread to suggest hes part of any syndicate or group of scammers... so he made a big bet and won, so what??? He isn't going crazy posting every two minutes like a nutjob, and???? ... Come on casinomeister this really smells bad to me, please give us a decent reason why you banned this guy before his complaint even got started...?

He did say the casino people had been in touch. Maybe this was more than "hello", and lead to the suspension of the OP.


The UKGC do not resolve individual disputes in any case, they merely require licence holders to make available an independent third party resolution service. The OP would have to use this, and then would have the option of taking the operator to court. The PAB service here isn't really recognised by the UKGC as an official third party dispute resolution service, so suspending the OP has not really harmed his ability to pursue justice if innocent.

We only have his word for it that his housemate said "he's not in" rather than saying that he has no knowledge of the account.

One possible explanation for the turn of events is that there IS a syndicate, one using borrowed details, and the member who's details were used to register this particular account screwed up by forgetting what he was SUPPOSED to say whenever a casino phoned up to verify one of their pooled accounts. Naturally, this probably happened because he didn't actually create or play this account, it was done by the core team at the centre of the syndicate, he was just providing a verifiable ID in case the account produced a win.

Using a high variance game means that most accounts can be discarded without verification, and only a very few will have to pass verification through getting a big payout. For syndicates, usable IDs are a finite resource, so any method that minimises the "burn" rate means they can keep it up for longer with the same small pool of IDs.

Since DoA now seems to be the current weapon of choice, regular players should avoid this game when signing up as a new player else they get tangled up in this mess and have to prove their innocence.

It's rather careless of Neteller and Skrill to make it SO easy for their services to be utilised in this manner. It could cost them customers in the long run due to an indiscriminate backlash from operators against ALL players who use the service.

 

[shewoff]

Advice!

This is getting to be a bit weird here. I don,t understand why it is not possible for us to understand the meister,s reluctance to go blindly with this problem that should have been taken care of through the legit channels?I have seen all different kinds of feelings on this and i think its great that we here have a mind of our own But this is a two sided sword and i have to say i trust the CasinoMeister! He is being honest and even saying if i,am wrong then i will eat crow but if we allow this op to allow this problem to expand in our forum even to the level it is now. Then if they are a scam they have accomplished half of the task of posting here to begin with.Sympathy and also this site is in touch with these powers that be in the casino world and i just think if this is a legit beef then when it is over and the ball is played in their favor. Come back and we will all be saying well a mistake was made! Now its time to move on and spend some of the money BUT only if this is done.
As to pooling funds i can say with about a 90% certainty that if i had deep pockets my play would be very very good i play a small amount now and i think it is possible to pick a hot slot by the way it rolls there is just something different in the way the game acts.Loose as they say, is a good word.I play 5 to 6 times a week and am winning 2 to 3 times not large amounts but more than i make from my pension.So why is it so hard to understand that there may be groups out there set up to hit the big wins.This could be costly to the casinos that most of us here play.Good post lots of ideas and thoughts.Peace Out!Out Of The Mist! shewoff

 

[vinylweatherman]

In the new UK regulatory regime, the OP won't go near a court if he is a scammer. He probably won't risk approaching a UKGC authorised third party dispute resolution service either.
There is a previous case where the ringleader of a syndicate was charged and convicted of fraud for using fake IDs to scam casinos. It was wrongly referred to as "bonus abuse", but the playing style was not what secured the conviction, it was the fraudulent use of bogus identities to create multiple accounts. So called "bonus abuse" is a civil matter, and dealt with as a "breach of contract" where the actions are clearly against terms and conditions that don't violate UK consumer protection laws.

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A man who made nearly £80,000 from online gambling after using fraudulent international passports, identity cards and false utility bills to open various online accounts has been jailed today.

In the first prosecution of its kind, Andrei Osipau, 35, was responsible for committing what is known in the industry as a 'Bonus Abuse', where other people's identities are stolen to open online betting accounts and take advantage of bonus bets being offered by companies..............

 

[Batman]

haha, was almost certain he's just a scammer

Seems a lot of disputes these days (whether genuine or fraud) are linked to Dead or Alive.

Fraudsters almost ALWAYS play high variance slots: BDBA / DOA / Loaded , etc ...
They also have a pattern in all they do: Deposit amounts / games played / bet sizes / and more.

You can now see why each week smaller casinos are removing the game from their line-up or adding specific terms.

This is also what Advantage Players do (playing those high variance slots);
The casino should imho just decrease the maximum bet on those slots if they feel threatened by the APs, and not remove the slots or worst, decrease the contribution, which is really bad for business. Decreasing the contribution, or having a 0% contribution on that specific slot would affect all of us, players.
MGS casinos also did with Mega Spin Slots what Netent casinos did with Dead Or Alive

Makes me think how many groups of players exist, deliberately defrauding casinos.

There aren't a lot of fraud groups, and some times, some decent players are caught in between this stupid war.
However, the number will continue to increase and the casinos will increase their defenses against these groups of players.
Hopefully the day will come when the Fraud Groups will be stopped and no honest player will take the fall for them.

 

[Casinomeister]

What exactly is the problem with the guy using the word "housemate" here..?? He's right that its an extremely common term to just describe somebody else living in the same house here in the UK and its getting extremely common for people to share their home with other people with rents getting out of control here. I'm pretty confused why he has been banned, I cant see he has done anything wrong and haven't seen the tiniest bit of evidence on this thread to suggest hes part of any syndicate or group of scammers... so he made a big bet and won, so what??? He isn't going crazy posting every two minutes like a nutjob, and???? ... Come on casinomeister this really smells bad to me, please give us a decent reason why you banned this guy before his complaint even got started...?

It's not a guy, it's a woman - supposedly. The only woman who I know who uses the term "mate" is an Aussie. But that's beside the point, yes the casino peeps were in contact with me and gave me a heads up on this bloke. And I didn't need much info from anyone since I've been doing this for years now, and this person's method of operation matches all the other fraudster crap I've dealt with.

The complaint has been pretty much completed on the casino's side - they are done with it. This person is now welcome to take it up with the UKGC. In fact, that should have happened immediately. But for whatever reason, this person has not contacted a solicitor, or any authority for that matter - as far I know.

For the time being, this account has been suspended pending the outcome. He only needs CM to address his complaint - which I have - and now it's in the hands of the licensing jurisdiction - if he/she wishes it to be.

The bottom line is that I won't allow this forum to be polluted with exploitative postings. And like I said, if I'm wrong - I'll make a public apology.

 

[Batman]

I doubt you're wrong about this bloke, he behaved like all other fraudsters.

 

[mimi26]

It's not a guy, it's a woman - supposedly. The only woman who I know who uses the term "mate" is an Aussie. :p But that's beside the point, yes the casino peeps were in contact with me and gave me a heads up on this bloke. And I didn't need much info from anyone since I've been doing this for years now, and this person's method of operation matches all the other fraudster crap I've dealt with.

The complaint has been pretty much completed on the casino's side - they are done with it. This person is now welcome to take it up with the UKGC. In fact, that should have happened immediately. But for whatever reason, this person has not contacted a solicitor, or any authority for that matter - as far I know.

For the time being, this account has been suspended pending the outcome. He only needs CM to address his complaint - which I have - and now it's in the hands of the licensing jurisdiction - if he/she wishes it to be.

The bottom line is that I won't allow this forum to be polluted with exploitative postings. And like I said, if I'm wrong - I'll make a public apology.

I am a scouser I use the word mate a lot much to my childrens annoyance

 

[Borgie]

I am a scouser I use the word mate a lot much to my childrens annoyance

am not a scouser I live in South East ondon , originally from Brighton and I say Mate all the time. So we can be annoying together

 

[mimi26]

am not a scouser I live in South East ondon , originally from Brighton and I say Mate all the time. So we can be annoying together