Gorters
Dormant Account
- Joined
- Mar 28, 2012
- Location
- The Netherlands
Yesterday I had some huge winnings and did a withdrawal at 777.com.
After uploading my ID I got the following message from Cassava Operations Team at 888 Casino: “this account is related to other accounts that have been closed by our Department for security reasons, we have temporarily suspended your membership at 777.com”
I realized I had closed an account at 888.com back in 2012 and asked them to re-open it in 2013, but I never complete the reactivation process at the time of my request. I did not realize 777 is the same as 888.
Because I was once self excluded at 888.com, 777.com can’t pay my winnings ( over 46K ) due to there policy, they only want to pay my deposits!
Is this just bad luck?
Related Resources
After uploading my ID I got the following message from Cassava Operations Team at 888 Casino: “this account is related to other accounts that have been closed by our Department for security reasons, we have temporarily suspended your membership at 777.com”
I realized I had closed an account at 888.com back in 2012 and asked them to re-open it in 2013, but I never complete the reactivation process at the time of my request. I did not realize 777 is the same as 888.
Because I was once self excluded at 888.com, 777.com can’t pay my winnings ( over 46K ) due to there policy, they only want to pay my deposits!
Is this just bad luck?
Related Resources
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