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Discussion in 'Online Casino and Poker Complaints - old section' started by casinoplayer658, Oct 31, 2005.

    Oct 31, 2005
  1. casinoplayer658

    casinoplayer658 Dormant account

    Occupation:
    Tech
    Location:
    USA
    So I go to withdraw the other day via firepay and am informed there is an 8 day hold before it can be processed.. The money I used was already in my firepay account.. no pending eft's or anything.

    Doesnt this seem a bit extreme?
     
  2. Oct 31, 2005
  3. rudepete

    rudepete Dormant account

    Occupation:
    American Revolution truck driver
    Location:
    Michigan
    Yep

    But is typical. Usually fortune lounge casinos take 3 days for neteller. Never heard of them taking that long. Better contact customer support and have them explain that one to you. Good luck and congrats on the withdraw.:)
     
  4. Nov 1, 2005
  5. casinoplayer658

    casinoplayer658 Dormant account

    Occupation:
    Tech
    Location:
    USA
    Their reasoning is that they have to wait this period to make sure no charges are disputed with firepay.. Which is an absurd policy because someone could just dispute it on the 9th day. Although I suspect there is no real way to reverse anything through firepay. Firepay makes you wait 7 days to withdraw anyway if there is a recent deposit. This would not even be a big deal if they listed the information as such on their website. I would have never deposited via firepay had I known this was their policy. Really sucks to wait over a week for an electronic cashout in the year 2005.

    However, it is probably yet another stall static for the casinos to hold on to your money longer hoping you reverse the cashout and lose it all back.

    Very disapointed. :drink:
     
  6. Nov 1, 2005
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    It's not a stall tactic. This is common policy for casinos when dealing with Firepay. These can be charged back - I've seen some nightmare stories. You should be using Neteller - it's much less problematic.
     
  8. Nov 1, 2005
  9. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Bryan is absolutely right. This is not a stall tactic.

    Firepay purchases can be charged back and 8 days is a reasonable period for us to ensure that the funds are indeed available. If you purchase and cash in through other purchase methods such as Neteller you will find that your cash-in is processed very quickly.

    We will ensure this is published in the Terms and Conditions.

    VP Operations
    Fortune Lounge
     
  10. Nov 1, 2005
  11. Lord_Have_Mercy

    Lord_Have_Mercy Quit Gambling

    Location:
    Parts, Unknown
    What's to stop someone from charging back via Neteller? They use the same checking account information from you. Firepay deposit are taken from your checking account the same amount of time as Neteller! There has to be another reason for this. I also have played at casinos that process Firepay withdrawals the same day you deposit there. IMHO these online casinos needs to update their policies.
     
  12. Nov 1, 2005
  13. casinoplayer658

    casinoplayer658 Dormant account

    Occupation:
    Tech
    Location:
    USA
    Ya I have no problem with the policy, even though no site I have ever played with has made me wait over a week for a firepay cashout. The problem lies in there being no documentation on the website about it. Like I said above, I would not have deposited via firepay had I known there would be such a long wait.

    Kind of takes the joy out of winning.
     
  14. Nov 2, 2005
  15. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Our risk is lower with Neteller. If other casinos choose to accept higher risk it is up to them. From our experience, we are not prepared to do so at this stage.

    VP Operations
    Fortune Lounge
     
  16. Nov 2, 2005
  17. slotchik

    slotchik Dormant account

    Occupation:
    Marketing
    Location:
    USA
    Neteller guarantees the casino no chargebacks...
    That's why
    Firepay will charge the casino back.
     
    1 person likes this.
  18. Nov 2, 2005
  19. casinoplayer658

    casinoplayer658 Dormant account

    Occupation:
    Tech
    Location:
    USA
    I appreciate your response in this thread and in others. It shows that you guys really care about the image of your casno.

    That said, knowing the liability the casino has by accepting firepay payments why even offer it as a payment option? Seems to be more of a hassle then it's worth. No player wants to wait 8 days for a cashout, that is fact. It also shines a bad light on the casino when payments are not processed promptly.

    Now in my case I think there should have been an exception made considering no mention of this policy on the website. How are players supposed to know what your policies are if they are not listed? I am going away next week on buisness and won't have access to the internet, thus can't send the money back to our account. So this happens to be an inconvienent situation for me. It is hard enough to win, without having to win yet again to get paid.

    Again thanks for your response.
     
  20. Nov 3, 2005
  21. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    We offer FirePay as it is an alternative that is available and it is also offered by other casinos.

    Unfortunately we could not make an exception in your case because it was not mentioned on the website. Quite a number of players make use of this purchase option and we have been applying these rules for a long time. This condition is for our protection as we have received a large number of chargebacks from FirePay in the past.

    Please PM me your account details and I will check whether we can speed up the process.

    VP Operations
    Fortune Lounge
     
  22. Nov 3, 2005
  23. casinoplayer658

    casinoplayer658 Dormant account

    Occupation:
    Tech
    Location:
    USA
    Pm sent. Thanks.
     
  24. Nov 4, 2005
  25. Ding Dong

    Ding Dong Dormant account

    Occupation:
    Joiner
    Location:
    Under Laptop :)
    A Likely Story

    Well I have had a shocker of an experience at one of this groups casino
    Flushed a withdrawal for 1500 on Friday

    Got email saying it had been flushed on Saturday

    Gave them a ring on Monday to ask how long it takes, would be 24 Hours

    Phoned Wednesday and was told 24 hours

    Phoned Thursday, go on have a guess, 24 hours

    Phoned today and got the guy to look. He said he could see no problem whatsoever why it was taking to long so he put me on hold and telephoned their "E CASH" provider. He came back and said Im very sorry but it will be paid by Monday

    Not happy so spoke asked to speak to a manager. Got someone called Roger who said they were waiting for Documents.

    HMMMMMmmm

    No Email
    3 DIFFERENT CS reps never mentioned this and said I would be paid.
    I was going to be paid on Monday according to the ECASH provider but now all of a sudden they want documents. AFTER 7 DAYS.

    Dont mind providing docs, not a problem. But why the runaround 4 times and more "AMAZINGLY" why did the ECASH PROVIDER say I was going to be paid on Monday but eagle eyed Roger says they have asked for Docs

    :what: :what: :what:
     
  26. Nov 4, 2005
  27. casinoplayer658

    casinoplayer658 Dormant account

    Occupation:
    Tech
    Location:
    USA
    Got the cashout today.

    Thanks FL
     
  28. Nov 4, 2005
  29. casinoplayer658

    casinoplayer658 Dormant account

    Occupation:
    Tech
    Location:
    USA

    Ya I would take what the cs reps tell you with a grain of salt. They told me numerous things as well.

    Strange situation here, does not seem like the CS reps have much authority over your cashins. I would contact the FL Rep here as he is quite helpful.
     

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