4 common gaming myths

[StaceyLee]

QUOTE: Fraudsters just love to exploit the bonuses offered, and as they get more and more cunning in the way they manipulate the system the ‘house’ must ,in turn, tighten the reins. If everyone was playing for the pleasure and fun of playing in a casino then game restrictions could be lifted… rollover requirements lowered… But while the bonus hunters and fraudsters remain out there, the rules will sadly stay as they are.

Take a look at the spam folder in your e-mail, and count up the number of fraudsters and various ‘Nigerian princes’ looking to make you rich. Now imagine that a hundred or a thousand times over and you’ll understand how careful casinos have to be when exposing themselves to potential bonus abuse. Online casinos are as attractive to fraudsters as little old ladies are to muggers on pension day.


Excuse my ignorance on bonuses as I personally haven't used any yet. My query, though, is why should the whole community of players be penalised because of the fraudsters. Generally in society when muggers are predominant, the community engages tighter protection plans for the citizen - it does not penalise/curfew the citizen from going out and enjoying their community.

One would imagine there are more players than fraudsters, as there are more old ladies than muggers. Why can the casino's not "think tank" ways to tighten the reins for identifying, capturing and preventing fraudsters instead of adopting the attitude that "they are there", "we cannot stop them", so they win and all non-fraudsters lose?

Sure, you will never completely prevent them from entering your world, but surely you could offer your citizens better protection without making them pay for what the muggers steal.

Cheers
StaceyLee

 

[jetset]

Wow!

At the time of this posting, 8 forum members have nominated the thread-starting post for post of the fortnight, including CM himself. I gotta tell ya, if this post is worthy of nomination for anything but "overall shill of the year for online casinos", then what passes for a good post on this site has taken quite a fall from previous standards.

All that this post consists of are a bunch of statements that basically exhort the position that "casino operators are actually good guys" by claiming that some commonly held beliefs regarding online casinos are not true. The poster does not identify or qualify themselves in any way, and every statement is candy-coated and vague. No proof for any assertion is offered. So what makes this worthy of nomination?

For what it's worth, count my vote as a minus one toward the nominating process.

Whilst I do not agree with everything Plexrep says in the originating post on this thread, I do uphold his/her right to provide an alternative perspective on issues that so often arise on this forum, and I do not believe he/she should be denigrated for providing same.

Plexrep expressed his/her views in a courteous manner, and the post, whilst not revealing anything really new, has generated rational discussion and nominations.

Nothing wrong with that at all imo.

I do believe that the post tended to be biased toward the good operators, of which there are many, despite the often negative views expressed here...but there are undoubtedly also too many bad operators, and this industry is still far from being as honest and ethical as we would all like it to be.

The bottom line is that this thread reminds me again of the importance of research before playing - make sure you end up with one of those good operators in order to minimise the risk of being stuffed around!

 

[Diane]

Whilst I do not agree with everything Plexrep says in the originating post on this thread, I do uphold his/her right to provide an alternative perspective on issues that so often arise on this forum, and I do not believe he/she should be denigrated for providing same.

The bottom line is that this thread reminds me again of the importance of research before playing - make sure you end up with one of those good operators in order to minimise the risk of being stuffed around!

<snipped for brevity>


Part of the problem though, is that its not just "research". Look how many accredited casinos have fallen from grace? If research was done on Rushmore/Slots Oasis a few months back, all was fine. Now fast forward to early 2011 and even Bryan is saying not to deposit there. Things change very quickly. So you can just rely on research but need to really stay on top of things.

IMO

Diane

 

[greasemonkey]

<snipped for brevity>


Part of the problem though, is that its not just "research". Look how many accredited casinos have fallen from grace? If research was done on Rushmore/Slots Oasis a few months back, all was fine. Now fast forward to early 2011 and even Bryan is saying not to deposit there. Things change very quickly. So you can just rely on research but need to really stay on top of things.

IMO

Diane

That is absolutely correct. There isn't any fail-safe casino. There is no governing body to insure that funds get paid out correctly.

I mean if you buy something and the store that you bought it from doesnt give you the product than you have recourse. You can sue them and get your money back or your product.

In the online world, Lock, Rushmore, betfair.... they can just steal your money and all you can do is hope that someone like Bryan is nice enough to exert their pressure on the casino to make them pay. There is no court, no gaurantee of payment. Nothing. Until there is it is a bit like the wild west and you are foolish to trust an online casino until that time, no matter their reputation.

 

[Casinomeister]

Wow!

At the time of this posting, 8 forum members have nominated the thread-starting post for post of the fortnight, including CM himself. I gotta tell ya, if this post is worthy of nomination for anything but "overall shill of the year for online casinos", then what passes for a good post on this site has taken quite a fall from previous standards.

All that this post consists of are a bunch of statements that basically exhort the position that "casino operators are actually good guys" by claiming that some commonly held beliefs regarding online casinos are not true. The poster does not identify or qualify themselves in any way, and every statement is candy-coated and vague. No proof for any assertion is offered. So what makes this worthy of nomination?...

It's worthy of a nomination solely for its merit as a thread starter that generates a lively, informative, and provocative discussion. The nomination function is not designed to be a super-duper "I agree" button (even though some people think it is), it's function is to give members a chance to show their appreciation for good, solid, enlightening posts that benefit this forum.

Operators, like webmasters and affiliates, can show other sides of the coin that you don't normally see; players can offer the same insight to them. That's what makes for a well-rounded discussion. Many of us value the input given by operators and aff managers. It's not about "shilling"; it's about talking about gambling without getting beat up for offering your opinion. I thought that this is what this forum is all about.

/derail

Back to myth versus reality.

 

[PlexRep]

Thanks for all the nominations. Glad I managed to stir up a lively debate.

I got the ball rolling, so I'd like to address some of the points raised in the responses.

Regarding my first point, I certainly didn't mean to imply anything illegal Petro. Sticking with the restaurant analogy, if the farmer knew ahead of time that the restaurant was planning to serve bad food then of course they should never supply the meat. I was referring more to the cases where the bad behavior comes as a surprise and customers respond with: ''This meat is bad... therefore all the meat that farmer supplies is bad''. I hope that helps to clarify what I was saying. Bottom line is the providers could certainly do more to police their product once out there, but accusations of roguishness are best directed at the sites themselves, and not the software providers behind them.

Moving on, Rogue casinos are not the bogeyman. They're very real boys and girls and I never meant to imply otherwise, so sorry if it sounded at all like that. They are out there, and they WILL put stings in their T's and C's, and they WILL delay your withdrawal just in the hope you will give up and reverse it. My advice remains the same as in my first post though. Stick to accredited casinos, stay informed, have a little patience and you should be just fine.

The 'Myth' (although I take your point DaGambla and perhaps I could have selected a better word) I was referring to in point (2) was the false collective belief that ALL casinos operate in this way, like a bunch of Carnies at a state fair looking for the fastest way to separate you from your cash and ethics be damned. Simply not true IMO.

I totally agree with you Rick, in that one of the worst affected groups are new, honest players. Almost like a dolphin in a tuna net, they must be careful to navigate the T's and C's casinos are forced to implement to combat the fraudsters. This is something I and the rest of the industry would love to resolve. @ StaceyLee - identifying who are the honest players and who are the fraudsters ahead of time is a lot harder than actually spotting that dolphin in the net, but we are trying. Casinos will spend tens if not hundreds of thousands annually to combat fraud.

@ all4greed - Yes financial problems will also lead to slow/no pays, but again sticking to the accredited casinos should keep you safe. Accredited casinos may fall, but (and correct me if I'm wrong) none have ever closed their doors due to financial woes without paying their players first, have they?

@max1mike - I've seen both scenarios you describe. Yes I've seen the WD delays and certainly wont deny they happen, but by the same token I have seen many cases where a fair time frame has been both offered and met. I'm sorry if you've only experienced the former. Without looking to double check, I'm guessing you're in the states, yes?

I'm glad most of you took my post in the manner I intended it. I knew the post would attract some negative comments, but that's what makes a good debate and I never wanted people to think I was stating my opinion as fact. For those who disagree with me, I'm thick skinned enough to take the criticism and smart enough to accept the merits of opposing viewpoints, so bring it on

It was certainly not my intention to 'shill' so sorry if it came across like that Kenny. Bryan is right in that what I was hoping to achieve was a healthy debate about the points raised .. so mission accomplished.



PS: I'd like my De Beuker steak medium rare please... hold the urine

 

[dazlazz]

Nice thread.

1. Ive not worked with a casino software provider (MG,Crypto,Orbis,Chartwell, Boss, Tain) who have changed the RPTs (payout rates) as this would compromise the RNG and the reputation of the software provider - this is a player myth, that certain are games are rigged. Its simply not true.

2. Some software providers i.e. MG,Playtech and Chartwell will sell their software to pretty much anyone. Other providers like Boss Media for example, go through stict security and financial checks on the people buying their software - also making sure they are licensed by a decent regulatory authority such as Malta.

Regards,

Daz

 

[KasinoKing]

Not having a go at you Daz, as I normally agree with most of your posts, but...

1. Ive not worked with a casino software provider (MG,Crypto,Orbis,Chartwell, Boss, Tain) who have changed the RPTs (payout rates) as this would compromise the RNG...

How would changing the RTP compromise the Random Number Generator...?
Me no understand!

- also making sure they are licensed by a decent regulatory authority such as Malta.

I think many people will be laughing their ass off at that comment, and trying to work out if you meant it or were deliberately trying to make a joke...

KK

 

[Casinomeister]

How about myth #5 - Bonuses are obligatory.

If more players played without bonuses, they would have a better playing experience since they wouldn't be locked into a nearly impossible playthrough requirement. I would bet that many players never thought to go bonus free - like me

 

[Da_Gambla]

How about myth #5 - Bonuses are obligatory.

If more players played without bonuses, they would have a better playing experience since they wouldn't be locked into a nearly impossible playthrough requirement. I would bet that many players never thought to go bonus free - like me

After following CM for several years, I'd never deposit to take a bonus.

- Keith

 

[ksech]

I, personally, never understood why players take some of these bonuses. I was always (psychologically) scared I'd win a RJ (only in my dreams apparently ) and would lose it all because of some max cashout rule. The same goes with free chips, yes they are nice when it happens, but some of the RTG casinos have such a low cashout on them, it just doesn't seem to worthwhile.

As for my nominating this post, I thought it was a refreshing change for an OPERATOR to START a well versed thread. Go back through and see how many threads operators have started in the last 5 years. I considered the post well thought out and worded so the layman could understand without having to figure out technical wording, which so often turns off a reader.

So many "cry wolf" because more reps don't get involved, and when one finally does, people still aren't happy. What gives? And this has turned into a well rounded CONVERSATION, imo. What a nice change from the pissing and moaning that's been going on lately.

So, thank you again PlexRep!

 

[max1mike]

@max1mike - I've seen both scenarios you describe. Yes I've seen the WD delays and certainly wont deny they happen, but by the same token I have seen many cases where a fair time frame has been both offered and met.

yes, I am in the states, and i too have seen cases where a timeframe has been met.

as you say, you have seen the delays and wont deny they happen.

my question is this: why does it happen?

i've had w/d be processed in less than 5 days (including the weekend), and now, i'm still waiting for a w/d i made on december 28th.

 

[vinylweatherman]

I am still concerned at this idea of "fraud" also including mere "playing to win", rather than "playing for fun".

WHY is it considered "fraud" to play the best possible strategy with a bonus that is allowed by the rules set by the casino.

WHY is a "player syndicate" always such a big problem? In a casino, each player plays the machine, so I can't see how it makes the slightest difference whether or not these players know each other. It has been pointed out that the strategy information as to the best way to play bonuses is freely available, even in this forum. I can't see why it is such a problem when players discuss strategy in private (considered fraud by the casinos), or on internet forums (considered OK).

Take Kasino King's site - stuffed with best strategy advice on a number of different bonuses, and written with the aim to allow others to "consistently profit" from these casino bonuses. Clearly NOT a problem for the industry, yet a group of 6 friends meeting up and working out between them essentially what is on KK's site, and then going home to try it themselves, is considered a serious fraud by operators.

This serves to trivialise the matter of "fraud", and I mean REAL fraud, such as depositing money that doesn't belong to you; depositing with the intent to chage back any losses, yet keep any wins; use of a casino account to launder money, etc.. . I would also consider using someone else's details to play as "fraud", since this is identity theft, and can also be considered as the offence of "obtaining pecuniary advantage through deception" where it is done in order to have extra attempts at a "one per person" offer.

Operators always say they cannot say exactly what they mean by "fraud" because of "security concerns", yet it is clear that from some of the cases, operators ARE saying "fraud" when they mean "skilled/disciplined play".

 

[blacklabrador]

I have no problem other than ALL casinos across the board have cut their payout percentages over the last 8 months, and thats a fact jack. This board is the proof in the pudding. Yes I still have nice wins, but no where near like I use to.

 

[all4greed]

@ all4greed - Yes financial problems will also lead to slow/no pays, but again sticking to the accredited casinos should keep you safe. Accredited casinos may fall, but (and correct me if I'm wrong) none have ever closed their doors due to financial woes without paying their players first, have they?

I wouldn't even try to answer that as I don't know if there were accredited casinos here years ago that fell from grace and stiffed players. I appreciate the response though.

 

[Nifty29]

I have no problem other than ALL casinos across the board have cut their payout percentages over the last 8 months, and thats a fact jack. This board is the proof in the pudding. Yes I still have nice wins, but no where near like I use to.

Sorry Jack, that ain't a fact. It's an opinion obviously based on your own play (at only a few selected casinos if I recall ) and the complaint/rant/loser posts here. Your own results might be worse, but others are claiming theirs is better - so how do explain that?

The forum has always had it's share of 'the games have been tightened' posts for years going back to 2003 when I was lurking. If you take all those as 'proof' as you are now then the RTP would be somewhere between 10 and 15% by now. You may refer to there being more posts about it nowadays, but the membership has increased and more people are posting as a result .... I suspect the ratio is still the same though.

I know there are horrible sessions and bad streaks and there always will be,but losing constantly and 'never cashing out' is more to do with bankroll management and game selection rather than continual downward adjustment of RTP.

 

[petro]

But while the bonus hunters and fraudsters remain out there, the rules will sadly stay as they are.

Many advanage players are good people. Advantage players don't break the law. And as far as I can tell they are not doing anything wrong. I don't think it is fair that their name gets put besides "fraudsters" which is something illegal.

 

[johnsteed]

***

Vinylweatherman: I am still concerned at this idea of "fraud" also including mere "playing to win", rather than "playing for fun".

WHY is it considered "fraud" to play the best possible strategy with a bonus that is allowed by the rules set by the casino.

WHY is a "player syndicate" always such a big problem? In a casino, each player plays the machine, so I can't see how it makes the slightest difference whether or not these players know each other. It has been pointed out that the strategy information as to the best way to play bonuses is freely available, even in this forum. I can't see why it is such a problem when players discuss strategy in private (considered fraud by the casinos), or on internet forums (considered OK).

Take Kasino King's site - stuffed with best strategy advice on a number of different bonuses, and written with the aim to allow others to "consistently profit" from these casino bonuses. Clearly NOT a problem for the industry, yet a group of 6 friends meeting up and working out between them essentially what is on KK's site, and then going home to try it themselves, is considered a serious fraud by operators.

This serves to trivialise the matter of "fraud", and I mean REAL fraud, such as depositing money that doesn't belong to you; depositing with the intent to charge back any losses, yet keep any wins; use of a casino account to launder money, etc.. . I would also consider using someone else's details to play as "fraud", since this is identity theft, and can also be considered as the offense of "obtaining pecuniary advantage through deception" where it is done in order to have extra attempts at a "one per person" offer.

Operators always say they cannot say exactly what they mean by "fraud" because of "security concerns", yet it is clear that from some of the cases, operators ARE saying "fraud" when they mean "skilled/disciplined play".

This is a great post.



I was thinking about this topic a couple of days ago. I can clearly understand when a group of people are playing poker (using Skype/Messenger/etc), and working together in that arena, coming away as profit players, but in all of the years I've been coming here, I've yet to read about any solid/clearer-than-mud reason as to why it works on casinos. And if it did work (I'm not sure how it would), wouldn't that indicate that their RNG/software has some holes in it? Knowledgeable people (within the industry) will say that there's no skill when playing a game like slots, so then there can't be any advantage play if that were true.



I also never quite understood why it would matter if someone bet the max while using a bonus, because, after all, the house has the edge (over time), and that person is willing to gamble the whole lot right then and there. If they're willing to do that, why would it matter in the grand scheme of things? The casino will still come away the victor at the end of the day/month/year.

petro: Many advantage players are good people. Advantage players don't break the law. And as far as I can tell they are not doing anything wrong. I don't think it is fair that their name gets put besides "fraudsters" which is something illegal.

Agreed.


***



I have a hard time glorifying anybody within the industry, in as much as I have a hard time calling somebody a criminal (or treating them like one) just b/c they broke a T&C; that's there to be broken because the software (and those who operate it) didn't exactly do its (their) best to prevent it in the first place. The LAW within the industry doesn't exactly promote/induce confidence, so I have a very difficult time endorsing what's being said as truth/fact when it might all just be smoke and mirrors (with tidbits of truth to build a case with). I'd simply look at the way T&Cs are designed, bonuses with tons of traps, and withdrawal times that aren't 'instant', and are obviously (with most casinos) set up in a way to play off the gamblers' weakness of being impatient and needing to play more.



Here's my dollar, and thank you for giving me back .95 cents. Awesome! I bow down to you.



I guess that because I was a player, I value the opinion of a player more than I appreciate the opinion of someone who's working on the right side of variance. It's almost coming to the point now where we're siding with the casinos for having to deal with those not-so-good players who are always frustrated because they're losing. Heaven forbid. If they - the operators - have no patience, or aren't wanting to deal with that kind of heat, then they have to also realize that they're in the wrong business. The idea is presented as give-and-take, only that the player finally wakes up to the reality that it's really give-give-give-give-take-give-give-give-give-give-give-give-take-give-give-give... broke.



I'm sure that there are quality people that work within the industry, in as much as there are quality people who lose and complain about it. You can't have a truly thought-provoking discussion unless it's not being controlled/steered in a certain way. Trolling is one thing, but asking hard questions should always have a place (as long as it's done right).



***

 

[jetset]

<snipped for brevity>


Part of the problem though, is that its not just "research". Look how many accredited casinos have fallen from grace? If research was done on Rushmore/Slots Oasis a few months back, all was fine. Now fast forward to early 2011 and even Bryan is saying not to deposit there. Things change very quickly. So you can just rely on research but need to really stay on top of things.

IMO

Diane

Thanks for that post, which I think reinforces my view that research is important "...to minimise the risk of being stuffed around." Perhaps we're talking at cross-purposes here; my definition of research includes participation in informed forums such as this one, and searching out previous problems with an establishment before giving it any business.

 

[jetset]

Many advanage players are good people. Advantage players don't break the law. And as far as I can tell they are not doing anything wrong. I don't think it is fair that their name gets put besides "fraudsters" which is something illegal.

Good point - it too often appears that some operators regard successful players as fraudsters...and I too have a problem with the pejorative use of phrases like "advantage player" and "bonus hunter", neither of which are wrong provided (as VWM says earlier here) no actual fraud or deception is involved.

My perception is that on too many occasions the operator screws up on defining a particular promo as he/she attempts to pull in the punters...and when it bites him or her, points accusingly at the players who have only taken advantage of badly constructed T&Cs.

Betfair, anyone?

That's when players get the "spirit of the bonus" and similar claptrap trotted out.

Operators are responsible for devising and controlling their promos...they need to meet their obligations in terms of their own rules, not penalise players for meeting their requirements and actually winning.

 

[felicie]

QUOTE: Fraudsters just love to exploit the bonuses offered, and as they get more and more cunning in the way they manipulate the system the ‘house’ must ,in turn, tighten the reins. If everyone was playing for the pleasure and fun of playing in a casino then game restrictions could be lifted… rollover requirements lowered… But while the bonus hunters and fraudsters remain out there, the rules will sadly stay as they are.

Take a look at the spam folder in your e-mail, and count up the number of fraudsters and various ‘Nigerian princes’ looking to make you rich. Now imagine that a hundred or a thousand times over and you’ll understand how careful casinos have to be when exposing themselves to potential bonus abuse. Online casinos are as attractive to fraudsters as little old ladies are to muggers on pension day.


Excuse my ignorance on bonuses as I personally haven't used any yet. My query, though, is why should the whole community of players be penalised because of the fraudsters. Generally in society when muggers are predominant, the community engages tighter protection plans for the citizen - it does not penalise/curfew the citizen from going out and enjoying their community.

One would imagine there are more players than fraudsters, as there are more old ladies than muggers. Why can the casino's not "think tank" ways to tighten the reins for identifying, capturing and preventing fraudsters instead of adopting the attitude that "they are there", "we cannot stop them", so they win and all non-fraudsters lose?

Sure, you will never completely prevent them from entering your world, but surely you could offer your citizens better protection without making them pay for what the muggers steal.

Cheers
StaceyLee

Hi StacyLee Here in the states we are constantly all punished or penalized for the bad deeds of others in one way or another. It's one of my biggest pet peeves. LOL It starts in the schools and ends in the nursing homes.

Re: Bonus abuse Maybe the casinos should stop giving them altogether except for first deposit or new player lst time only. Then maybe a good depositing player would be afforded one now and then at the casino's discretion. just an idea. Like my favorite casino just emailed me a 100% bonus but they only do it a few times a year so I'll play it and enjoy it and i doubt there will be any problems from me or them. cheers.

 

[De Beuker]

Ha, the bonus abusers.
I'm a bonus abuser myself, didn't know until I got labelled as one.

Its a myth that the software is rigged, or not truly 100% random, right?
To me 'rigged' and 'not 100% random' are 2 different things, but lets just put them on the same level for now.
Its the casinos themselves who are feeding my suspicion that the games are not as random as they want us to believe they are, by bonusbanning or even chasing away (closing accounts of) succesful (lucky!!) players.

Nicholas Johnson recently stated in the BetPhoenix thread that it IS possible to exploit a huge, non-cashable slots only bonus and that this is the reason we (Dutch players) are banned from them because we are really good at it. (I just wish I was)

Tom from CWC once stated that he could understand players frustration about beeing bonusbanned from their, again, non-cashable slots only bonuses, because they (the banned players) were now missing out on a part of their income.

Now me only has a basic understanding of maths, but how taking a non-cashable slotsbonus with 25-35x D+B WR can lead to an all time RTP of more than 100% on a truly random game with a 5-9% house edge is beyond me.
Ofcourse casinos cannot reveal due to 'security reasons'. (You bet!)
But to me it sounds even more ridicoulous than stating that Martingale can give you an all time profit on Roulette.

Unless ofcourse, the games are in a way, to a certain point, predictable?

Or maybe I just utterly suck at maths.

 

[Diane]

Thanks for that post, which I think reinforces my view that research is important "...to minimise the risk of being stuffed around." Perhaps we're talking at cross-purposes here; my definition of research includes participation in informed forums such as this one, and searching out previous problems with an establishment before giving it any business.

No, we are not at cross purposes -- but my point was that things can go "south" in a hurry and you have to stay current, since even the accredited casinos can lose status in a hurry.

Diane

 

[dazlazz]

To KK

Hi KK,

As regards Malta authority being a joke...mmmm...do not agree. The Malta LGA has considerably tightened up the last 2 years, difficult now for companies to even get a Letter of Intent before a full license is given.

As regards the RNG, (The payout percentage, is audited on a monthly basis by one of the leading international testing and auditing firms). If you know the basis of what the RNG is, then to add a variable into the algorythm, to "influence", the outcome - this would appear on the audit, maybe not immediately, but certainly within a few months.

I know a lot of players think the RNG can be modified in the Casino interest, but Ive never seen this in over 12 years online experience at a senior level.

 

[PlexRep]

my question is this: why does it happen?

Hi Max1Mike,

I don't work for your casino of choice, so I can't say why specifically you've been waiting so long, but what I can do is tell you a story dating back a few years of another casino who had delays, and explain why it happened to them at the time. Then, at least, you may have an insight into the kind of thing that could be happening.

I did not work for the casino in question myself but I am close friends with a person who was, so am confident the facts below are accurate. I wont name the casino for obvious reasons.

cue the wavey lines of nostalgia....

The casino was having difficulties with it's primary payments processor for U.S. facing customers. Apparently they had been getting cold feet for a while, and eventually decided to stop doing business with them entirely. The casino already had a back-up processor in place, but they could not handle the volume well enough and a small backlog started to build

Just before the final contracts were signed with the new replacement processor, they also pulled out, and the casino had to move to Plan C
Meanwhile customers were still withdrawing, but the back-up processor was still going and things looked OK. A resolution seemed imminent.
Customers were asked to be patient. The backlog grew.

On to replacement processor number three.
They were unable to meet their own promises regarding transaction timeframes, but this took a while to come to light.
Meanwhile customers were still withdrawing, but the back-up processor was still going and things looked OK. A resolution seemed imminent.
Customers were asked to be patient. The backlog grew.

By the time processor number 4 was in place the backlog was dating back a few weeks, and the customers waiting the longest were understandably getting vocal on forums, which in turn prompted a flood of new requests. Accusations and rumours of the casino not having the cash (wildly untrue) began to circulate.

One question that some of you may be wondering is: ''Why was the casino not totally honest and just tell customers the full truth?''

The main reason was the fact that at almost every stage of the process management honestly believed they only had to hold on a little longer and didn't want to cause a panic. Also, payments WERE being sent throughout the process, just not fast enough. They did eventually clear the backlog, but by then the damage to their reputation had been done.

Like I said above, I have no idea the scenario currently facing your choice of casino. They may be having problems with their processor... or maybe something more ominous (I hope it's the former and your cash gets to you soon) but I hope this at least gives you some insight into of the type of thing that could be happening.