- Joined
- Apr 4, 2008
- Location
- Texas
[Max says: later in this thread the OP says:
I was really hesitant about starting this thread, but I am beyond frustration so....
For a casino that has won a Best Service award I find my situation a little hard to believe.
A few months ago, I was having an issue getting my account set up and claiming the welcome bonus. Well, I was taken aback by the swiftness with which Enzo was able to help me. I got a reply from my PM in literally about 15 minutes. WOW, I said! Well I am having a different sort of issue now, and as it doesn't involve me making a deposit, guess what? NO SUPPORT! For almost 4 days now I have tried to reach Enzo via PM, via live chat from website, via live chat from casino interface, via email, via his personal email.....NO RESPONSE! I see under the accredited tab it says casino must take care of any player issue swiftly and proffesionally. Well I feel I am being ignored simply because I am not trying to make a deposit. And I know Enzo has been around as he has logged in here at least 15 times since I have tried to contact him. Unless someone else is logging in under his 3Dice name.
Now I can appreciate the fact that my situation may be unique and it requires the managers attention, but I think that 4 days is enough time to acknowledge me?
Shouldn't any player issue be handled in a timely fashion? Not just ones that involve the player sending money to the casino?
It just seems to me that when a casino reaches accredited status that it doesn't matter anymore. They can simply do the minimum required to keep that coveted Accredited title. They have achieved God status....why bother anymore?? Now this doesn't hold true for all of them, but maybe me being in the US my options of the CREAM OF THE CROP accredited casinos is very limited.
Just a few more examples...
Main Street Group- its in their terms so it must be ok....but 14 days for a cash in??? Come on! And no, its not really a joke or for extreme situations...I played there for years and this always holds true!
INetBet- hey, we are accredited! so lets stay just stay in the dark ages and only offer email support. and while we are at it, lets make our email support rude on snotty on top of it...because we can! and dont forget silly terms on tiny insignificant free chips!
Club World- player wins almost 50k, but played a few hands of bj...or was it vp? lets void all his winnings...it was in our terms, I know, we dont need to bend a little or anything, we are CASINO OF THE YEAR!
Rushmore Group- (nothing against Louise) I don't think I need to explain anything here...
Grande Vegas- this casino alone spams me more than the entire Virtual Group combined. This is NOT an exaggeration!
I think you get the idea.
It would be nice to play at a casino with promises of high standards....and actually have them come through.
So take what's posted below in that context.]I went a little ape shit on the post. ... My apologies, I know you [that's Enzo from 3Dice] are a stand up rep.
I was really hesitant about starting this thread, but I am beyond frustration so....
For a casino that has won a Best Service award I find my situation a little hard to believe.
A few months ago, I was having an issue getting my account set up and claiming the welcome bonus. Well, I was taken aback by the swiftness with which Enzo was able to help me. I got a reply from my PM in literally about 15 minutes. WOW, I said! Well I am having a different sort of issue now, and as it doesn't involve me making a deposit, guess what? NO SUPPORT! For almost 4 days now I have tried to reach Enzo via PM, via live chat from website, via live chat from casino interface, via email, via his personal email.....NO RESPONSE! I see under the accredited tab it says casino must take care of any player issue swiftly and proffesionally. Well I feel I am being ignored simply because I am not trying to make a deposit. And I know Enzo has been around as he has logged in here at least 15 times since I have tried to contact him. Unless someone else is logging in under his 3Dice name.
Now I can appreciate the fact that my situation may be unique and it requires the managers attention, but I think that 4 days is enough time to acknowledge me?
Shouldn't any player issue be handled in a timely fashion? Not just ones that involve the player sending money to the casino?
It just seems to me that when a casino reaches accredited status that it doesn't matter anymore. They can simply do the minimum required to keep that coveted Accredited title. They have achieved God status....why bother anymore?? Now this doesn't hold true for all of them, but maybe me being in the US my options of the CREAM OF THE CROP accredited casinos is very limited.
Just a few more examples...
Main Street Group- its in their terms so it must be ok....but 14 days for a cash in??? Come on! And no, its not really a joke or for extreme situations...I played there for years and this always holds true!
INetBet- hey, we are accredited! so lets stay just stay in the dark ages and only offer email support. and while we are at it, lets make our email support rude on snotty on top of it...because we can! and dont forget silly terms on tiny insignificant free chips!
Club World- player wins almost 50k, but played a few hands of bj...or was it vp? lets void all his winnings...it was in our terms, I know, we dont need to bend a little or anything, we are CASINO OF THE YEAR!
Rushmore Group- (nothing against Louise) I don't think I need to explain anything here...
Grande Vegas- this casino alone spams me more than the entire Virtual Group combined. This is NOT an exaggeration!
I think you get the idea.
It would be nice to play at a casino with promises of high standards....and actually have them come through.
Last edited by a moderator: