32red

mattysgirl

Banned User - violation of <a href="http://www.cas
Joined
May 25, 2005
Location
Houston TX
I have read great things about 32red casino, and now i see that new players get a $50 match once a month (wow that is way coool!!!!) Looking to make a switch to just one casino.

My question here is how long have they been accepting players from the USA? if i recall correct they did not always do that. And I see they accept Western Union for deposit and cashins. Has anyone used western union as a cashin option here?
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
USA players: about 6-months ago if I remember correctly... ?

The $50 bonus is a very welcome step in the right direction in becoming equal with Intercasino! :thumbsup:

Also I see in the T&C's it now also says 'Even Money bets on Roulette, Craps & Baccarat do not count towards WR'... which means you CAN play these games for WR - another ENORMOUS step in the right direction!

Well done 32Red! :notworthy
 

kelvinlym

Dormant account
Joined
Apr 11, 2005
Location
Ulm, Germany
Yes, I agree with KK.

Their support is top notch as well.

I send request every month for the bonus and without fail the bonus is deposited in less than 15 minutes.:thumbsup:

Keep up the good work 32Red.:notworthy
 

loganberry

Dormant account
Joined
Sep 20, 2004
Location
No more Heroes
Always in the Red

Always room for one more at the Casino of the century, Mattysgirl. In fact, you can take my place, as I have just closed my account.

I never had a chance to test their CS, or anything else, as of all the MG casinos I have ever played at, 32Red beats them all for sheer bad luck, so never got as far as the cashin stage. :mad: Even games which are usually good to me kill me at 32Red. Not just once or twice but all the time. :confused:

I really don't understand it...I can go from being lucky, lucky, lucky at 3 or 4 other MG casinos, then 32Red stops the luck (and the fun).

Or I can go from being unlucky, unlucky, unlucky at 32Red to 3 or 4 other MG casinos, and the good luck starts again.

Anyway, I have had enuff, so it's so long, fare well, unlucky 32Red.

BTW...I won't miss Patsy Kensit's breathy whispering....It's enuff to drive ole Suicide Sal here to the brink! :rolleyes:
 

andyhinckley

Meister Member
CAG
mm3
Joined
Dec 12, 2004
Location
uk
loganberry said:
.... of all the MG casinos I have ever played at, 32Red beats them all for sheer bad luck, so never got as far as the cashin stage. :mad: Even games which are usually good to me kill me at 32Red. Not just once or twice but all the time. :confused:

I really don't understand it...I can go from being lucky, lucky, lucky at 3 or 4 other MG casinos, then 32Red stops the luck (and the fun).

Or I can go from being unlucky, unlucky, unlucky at 32Red to 3 or 4 other MG casinos, and the good luck starts again.

Anyway, I have had enuff, so it's so long, fare well, unlucky 32Red.

Just what i was about to post... i have had same experience as you. and have closed my 32red casino account.

Just once i have won there, unlike my other regular places. (Bellerock being my luckiest AND most profitable place)
 

PNWGirl38

Dormant account
Joined
Jun 20, 2005
Location
.
I've never made a cashin at 32Red. Butcha know, the support and treatment that I've received at 32Red speaks volumes to me. There are many Casinos via online. And when we are done playing and feel that we didn't get to play long enough or make a cashin .. we can take our ball and go home. Come on members, its called "GAMBLING."

32Red has my complete support. I know that when I go to deposit there, there isn't a thing I need to worry about .. the support is excellent support.... atleast when I go to deposit there, I know its a "solid" Casino!
 

Slotmachine

Dormant account
Joined
Oct 15, 2004
Location
US
I think it's worth (again) quoting 32Red CEO Ed Ware from another thread here at this point:

QUOTE---------------
We fully appreciate the frustration of not winning and as a player myself, I know the feeling well. Indeed, to suffer from a bad run or a number of losing visits to the casino is not much fun at all. However, as Webzcas has broadly explained, the result of a game is (quite rightly) out of our hands. We are responsible for providing fair and reliable casino games but we have no influence whatsoever over payout percentages for these games. The Random Number Generator at the 32Red Casino merely delivers a random result and is not governed in any way. Its worth picking up here that the RNG doesn't "consider" whether there's a 1, $1000, free play bet, or even who the player is, it just churns out a random outcome. This isnt anything special, its only what you expect and it is actually what you get.
---------------UNQUOTE

...and if you check the PWC reports for payout % in various casinos, they are the same (not exactly the same and varying from month to month as it should be with random games). So 32Red is not any tighter or looser than the others. I know, it's old news but I think worth repeating once more here as people are using this forum to try and put down a very good Casino.

Of course, everyone is entirely entitled to take their business elsewhere if they're not happy for any reason, and everyone's free to speak their mind, but I feel it's unfair to publicly claim that 32Red would somehow be tighter, which it definitely is not.

It is just an incredibly solid ship, 32Red. I'd rather be unlucky there for a while, in the knowledge that such is the nature of gambling, and knowing that when I finally do win, the service and payout will be lightning fast and completely hassle-free.

Cheers,
SM
 

cheekymonkey

Dormant account
Joined
Oct 24, 2005
Location
Back at my mums
Slotmachine said:
It is just an incredibly solid ship, 32Red. I'd rather be unlucky there for a while, in the knowledge that such is the nature of gambling, and knowing that when I finally do win, the service and payout will be lightning fast and completely hassle-free.

Cheers,
SM
whilst i agree that 32Red is a relatively big and reliable name in online casinos, i have to make one point:

of course they are going to say that - they are a business! AND they are promoting their business on a forum of gambling addicts!

and - when you do win at a casino, you do not think anything other than being 'paid out' - and if you are thinking 'oh - are they going to pay me???', well, then you shouldnt be playing there in the first place!!!!
 

Slotmachine

Dormant account
Joined
Oct 15, 2004
Location
US
cheekymonkey said:
of course they are going to say that - they are a business! AND they are promoting their business on a forum of gambling addicts!
I think that's slightly out of line. Ed Ware was not promoting, he was responding to questions people were raising on the forum.

And I think if there ever was a Casino that did not want to make money off someone's gambling addiction, it would be 32Red. They actually take steps to prevent gambling addicts from blowing all their $$ at their casino. If you're unhappy, why don't you talk directly to the people at 32Red? They, unlike any other casino, have their names, e-mail addresses, postal addresses and pictured posted on their website.

Please note that I have absolutely no business ties at all with 32Red. I just play there, and I like what I see (although, as I've mentioned before, i've been extremely unlucky for a long time, but not just at 32Red, and that's just gamblin' for ya)

Cheers,
SM
 

loganberry

Dormant account
Joined
Sep 20, 2004
Location
No more Heroes
Quote:

Originally posted by PNWgirl38
I've never made a cashin at 32Red. Butcha know, the support and treatment that I've received at 32Red speaks volumes to me. There are many Casinos via online. And when we are done playing and feel that we didn't get to play long enough or make a cashin .. we can take our ball and go home. Come on members, its called "GAMBLING."

32Red has my complete support. I know that when I go to deposit there, there isn't a thing I need to worry about .. the support is excellent support.... atleast when I go to deposit there, I know its a "solid" Casino
This certainly seems to be what most people have to say about 32Red, and I certainly believe it. However, I am curious. If you have never made a cashin, what 'support and treatment' have you received?

As I stated earlier, I also have never made a cashin (due to that appalling luck). :mad: All I do is deposit some money, lose it, deposit more money, lose it, ad nauseum. To be honest, the only thing 'speaking volumes' to me from 32Red is a deafening silence while this is happening.

Don't get me wrong....that is not a complaint. I just don't understand how everyone can sing their praises so readily regarding their support, if like me, there has never been a cashin, and thus, no need to contact the CS. :confused:
 

andyhinckley

Meister Member
CAG
mm3
Joined
Dec 12, 2004
Location
uk
Same here, not a complaint, but just general bad luck here. I will say that 32red CS is the among the best.... if not the best :thumbsup: when dealing with problems regarding deposit or withdrawal problems. But to me they are not "lucky" for me... I accept that you win some, lose some.. but i only once had good luck here last year, deposit 20 ( with a bonus) cashed out 100. then since then zilch. last night was bad... for example, and it is swings and roundabouts.


Maybe in the future i will try again, but i do believe 32red are a solid, reputable, honest and friendly staffed casino.
 

cheekymonkey

Dormant account
Joined
Oct 24, 2005
Location
Back at my mums
Slotmachine said:
I think that's slightly out of line. Ed Ware was not promoting, he was responding to questions people were raising on the forum.

And I think if there ever was a Casino that did not want to make money off someone's gambling addiction, it would be 32Red. They actually take steps to prevent gambling addicts from blowing all their $$ at their casino. If you're unhappy, why don't you talk directly to the people at 32Red? They, unlike any other casino, have their names, e-mail addresses, postal addresses and pictured posted on their website.
hi slotmachine

im not unhappy with 32Red at all - far from it

i did actually state that they were reliable and a big name in online casinos

the only online casinos i would play at, would be casinos that do have ALL their contact details listed and also upon recommendations from websites such as this one

and - come on, i know Ed Ware was just making a comment, but he is not going to say 'in the long run, all gamblers lose - so, if i were you - i wouldnt play at all'

im not knocking 32Red - i play there and have never had any problems with them - i was just expressing my opinion

CM
 

cheekymonkey

Dormant account
Joined
Oct 24, 2005
Location
Back at my mums
Slotmachine said:
If there ever was a Casino that did not want to make money off someone's gambling addiction, it would be 32Red. They actually take steps to prevent gambling addicts from blowing all their $$ at their casino. SM
i just had to read your post 1 more time, before i go to sleep and dream of hitting that royal flush, or 5 scatters on a free spins round

hey!!! cmooooon - do you REALLY believe that SM???? :rolleyes: :rolleyes:
 

Macgyver

Dormant account
PABnononaccred
Joined
Feb 3, 2004
Location
North Carolina
cheekymonkey said:
Slotmachine said:
If there ever was a Casino that did not want to make money off someone's gambling addiction, it would be 32Red. They actually take steps to prevent gambling addicts from blowing all their $$ at their casino. SM
i just had to read your post 1 more time, before i go to sleep and dream of hitting that royal flush, or 5 scatters on a free spins round

hey!!! cmooooon - do you REALLY believe that SM???? :rolleyes: :rolleyes:
I believe it, even without the sarcastic rolling of the eyes. :rolleyes:

If I remember correctly, 32Red put a maximum deposit limit on a player's account when s/he called them up and expressed concern that s/he was gambling too much. What more would you like them to do? Ultimately, it's up to the gambler to recognize and accept that they have a problem, and then take steps to handle that problem.

It's not up to the casinos, whether they're online or b&m, to determine that a player is spending their rent or groceries bill and should be cut off. But they can assist a player after that player recognizes a problem, and I firmly believe 32Red would do that each and every time (even if I have my casinos confused in the above example).

I've never spoken (whether through chat, PM or for real) with Pat, but I have done so with Ed and his affiliate manager Lee and have heard enough about Pat to believe he's very much like the other two. Both men I've spoken with are top-notch, even when they've made decisions that aren't "all about the player."

Though a business has to look at their bottom line most of the time when they make decisions, I believe that 32Red bends over backward to keep their loyal customer-base.

As I've said before, they are one of only 2-3 casinos where I will deposit extra money to gamble just for the heck of it. And, no, I don't get "extras" from them nor do I expect them ... I just believe that a business that remembers what "customer service" really means should be recognized as much as possible. :thumbsup:
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
It never fails to amaze me that whenever 32Red is brought up, even in a thread that starts out on a very positive note, it somehow gets twisted around and negative comments end up getting posted. And then a free for all ensues. I am so sick of it, this is probably one of the very few casinos that has NEVER had any sort of legitimate complaint posted or lodged against it. I deposited twice last night at 32Red, as well as I got my $50 comp for the Slotjunkies tourney win. Neither deposit, nor the comp lasted very long at all. Disappointing yes, but hey that's gambling. I will still continue to play there....they are one of the best (if not THE best) casinos on the net. And if your luck is that bad there, then by all means go and play somewhere else. I think JohnSteed started a good thread awhile back re: Phoenician. He said how his luck was just horrible there, every single time he played. Simple solution, don't play there!! Which is exactly what he did, closed his account. So much simpler than going on and on about how you do nothing but lose. Nothing wrong with venting once in a while, but I see this trend whenever someone says something good about 32Red. It's like they can't stand success and popularity?? Just for once can a positive thread be kept on a positive note?
 

tombomb

Dormant account
Joined
Sep 24, 2004
Location
right here
loganberry said:
Always room for one more at the Casino of the century, Mattysgirl. In fact, you can take my place, as I have just closed my account.

I never had a chance to test their CS, or anything else, as of all the MG casinos I have ever played at, 32Red beats them all for sheer bad luck, so never got as far as the cashin stage. :mad: Even games which are usually good to me kill me at 32Red. Not just once or twice but all the time. :confused:

I really don't understand it...I can go from being lucky, lucky, lucky at 3 or 4 other MG casinos, then 32Red stops the luck (and the fun).

Or I can go from being unlucky, unlucky, unlucky at 32Red to 3 or 4 other MG casinos, and the good luck starts again.

Anyway, I have had enuff, so it's so long, fare well, unlucky 32Red.

BTW...I won't miss Patsy Kensit's breathy whispering....It's enuff to drive ole Suicide Sal here to the brink! :rolleyes:
Same here, another rigged number generator I think
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
There are two main things to consider when playing a casino. The fairness of the game and the way they treat you.

The fairness of the game at any Microgaming casino will be the same. Its the same RNG in the software at every casino and the casino cannot affect it. As someone pointed out, you will find all MG casino's audited payouts prove expectations are no different to the others.

If you accept this, then you just need to find a casino that treats you how you want to be treated. Maybe its 32Red, maybe its not.

If you don't accept this, then you shouldn't be gambling online period, as you dont trust the Microgaming RNG, and if you dont trust that one, you cant trust any.

Just my $0.02.

Simmo!
 

fixit4utoo

Dormant account
Joined
Apr 8, 2004
Location
Tucson AZ
I'm impressed

I just started playing there due to all the positive feedback about them here. Cashed out 1400.00 and emailed them to see what I needed to do. I received a response right away telling me just cash it out and nothing else needed to be done. Was in my neteller the next day. I think I found my new favorite place to play.
Phil
 

Slotster!

I predict a riot.
CAG
Joined
Oct 17, 2004
Location
Location, Location!
Anyone who thinks you win less at 32RED needs to seriously check out the "winner screenshots" thread... I've won THOUSANDS there!!! Go on, have a look! It's my luckiest casino by a million miles!!! Note I use the word "luckiest"... The reason being, you play at an MG casino - you're going to get pretty much the same GAME results whichever it is... That, however, is when 32RED step in...

You've got the standard viper software right, but 32RED do everything else so very very much better. I've played there for a couple of years now, and they never cease to amaze me in every area of the operation. I really do not give praise or recommendations lightly - but this is an outfit that richly deserve the stellar reputation they consistently maintain.

* Contact Customer Services - You'll be answered, dealt with and resolved within minutes.

* Cash out - You want it flushed? Paid wherever you like? Immediately? They'll do it, no issues, no excuses no problems.

* Prove yourself a loyal, regular player - You'll be contacted by the management, comped - and generally made to feel like a valued customer.

I deposit and playthrough more than most I should imagine at a number of online casino's, across platforms and software - and they are absolutely head and shoulders above the rest.

I think I've said before - If you're at the top, there's always going to be someone who'll try and knock you down. The scores of genuinely satisfied 32RED customers however will always be about this place to let you know how it is in reality!

The only thing I can suggest is to sign up, have a play - and see what all the fuss is about... You really won't be disappointed, and I bet you find yourself playing there more than anywhere else.
 

cheekymonkey

Dormant account
Joined
Oct 24, 2005
Location
Back at my mums
Slotster! said:
* Contact Customer Services - You'll be answered, dealt with and resolved within minutes.

* Cash out - You want it flushed? Paid wherever you like? Immediately? They'll do it, no issues, no excuses no problems.

* Prove yourself a loyal, regular player - You'll be contacted by the management, comped - and generally made to feel like a valued customer.
i agree slotster, but one should expect to receive this type of treatment anyway - especially if you a regular player

i would not hope to be treated like this - and if i wasnt treated like this i would simply move my custom elsewhere

im not knocking 32Red at all - as i previously quoted, they are reliable and very user-friendly and i would not hesitate in recommending the casino to any player

as for the casino concerned about the player gambling too much - that just does not happen - how do they know how big your bankroll is? they dont!

it is down to the player to get in contact with the casino and ask for his/her deposits to be capped to a particular daily and/or weekly limit - the casino would NEVER contact the player and say ' hey, we think you are spending too much at our casino and we really think you should stop!! '
 

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