32red support - no thank you

[Nifty29]

Don't they just remove the remainder in your bonus balance if you want to cash out?

I thought 32Red had a pretty easy bonus system.

No.

32Red does not allow removal of bonuses once credited i.e. they must be played through.

However, the terms and included games are fairly generous.

 

[Respin_Ftw]

Yes their support can be rather clumsy! I had a total mess of a chat the other day. It was an incident that i did not bring upon myself. I requested a password reminder to my Dash account....which they said was closed, still i could login as a real player, and i had a balance there...only to find out it was a "guest account"!!? And on top of that they called me by another name...they didnt even bother to give some sort of explanation of how i could login to an account that was closed with my real details.

In the end they asked me if i wanted to close the account to avoid confusion. How do you close an account thats already closed?

Ps; The reason why i even checked Dash when i "kinda" new it was still closed was that when i opened my 32red account, the person who assisted me told me that my account/S (Plural) had been reopened.

So i checked, and got in, and found a balance there.

Very irritating.

 

[mrmark21]

32 Red is one of the most generous casinos. The only Microgaming casino I'll play at You can ask for something although you should never expect something