32red kindred group complaint

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
The problem you have with your complaint, and probably the reason it's failed so far, is that 32Red are on a different license to Unibet, so there is no obligation to exclude you cross license.
Should they have, based on what you have said, most certainly in my opinion, but legally they don't seem to have done anything wrong I'm afraid (in regards to not excluding you, maybe not for other stuff).

What I would suggest is to request a SAR from both casinos, to include

1. list of deposits and withdrawals from account opening
2. copies of all documentation that has been used for KYC, CDD and RG/AML purposes, specifically (but not limited to) including copies of payment cards used to make financial transactions on the account.
3. copies of all account notes made by any member of staff on your account
4. copies of all emails sent and received
5. copies of all live chat interactions
6. copies of any communications regarding you or your account they have had with any other casinos in the group, to specifically (but not limited to) include 32Red/Unibet (delete as appropriate)

Then you can look at the evidence and decide which way to go from there.
 

Kossy1

Newbie member
PABnonaccred
PABnononaccred
PABnoaccred2
Joined
Jul 5, 2020
Location
Dumfries
mark has confirmed on a different post that kindred group does in fact exclude across their network/group. My sticking point seems to be that I didn’t request self exclusion myself despite everything that’s gone on, unibet clearly thought I was not fit to have an account (I wasn’t).

I will certainly send in SAR requests thank you fir the advice.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
mark has confirmed on a different post that kindred group does in fact exclude across their network/group. My sticking point seems to be that I didn’t request self exclusion myself despite everything that’s gone on, unibet clearly thought I was not fit to have an account (I wasn’t).

I will certainly send in SAR requests thank you fir the advice.
Yes, but the problem you face isn't if they do, it's if they have to :(
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
mark has confirmed on a different post that kindred group does in fact exclude across their network/group. My sticking point seems to be that I didn’t request self exclusion myself despite everything that’s gone on, unibet clearly thought I was not fit to have an account (I wasn’t).

I will certainly send in SAR requests thank you fir the advice.
I haven't cross checked the timelines on this but it was done voluntarily at some point after the acquisition, my comment you refer to I imagine was relating to processes today not historical. As Colin says this isn't a manditory requirement. I would recommend that when you get your SAR response back, you submit each and every communication to whoever you choose next to look at your complaint, across both brands. It is also worth you reviewing the correspondence and timescales to make sure you're happy that it corresponds with your recollection of the events.

Best wishes.
Mark
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
It's the old one I think

You do not have permission to view link Log in or register now.


It should go to the one starting beta.

beta.gamblingcommission.gov.uk/public-register/business/detail/39430

hmm can’t find that link Colin, where you looking? Mobile? Desktop? App? Thanks for your help as always.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
hmm can’t find that link Colin, where you looking? Mobile? Desktop? App? Thanks for your help as always.
desktop
main page, down to the gambling commission logo which takes you to

You do not have permission to view link Log in or register now.


The the orange box with view our GC License takes you to

http s :// secure.gamblingcommission . gov.uk/gccustomweb/PublicRegister/PRSearch.aspx?ExternalAccountId=39430

(removed the actual link so you can see the URL)
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
desktop
main page, down to the gambling commission logo which takes you to

You do not have permission to view link Log in or register now.


The the orange box with view our GC License takes you to

http s :// secure.gamblingcommission . gov.uk/gccustomweb/PublicRegister/PRSearch.aspx?ExternalAccountId=39430

(removed the actual link so you can see the URL)

Thanks again pal, that's fixed.
 
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