- Joined
- May 10, 2014
- Location
- UK
UKGC Link:
The following quote is taken from the findings section (emphasis mine):
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Online gambling business 32Red has been penalised for not protecting a consumer from gambling-related harm and money laundering failures.
The Gambling Commission investigation focused on 32Red’s dealings with a customer who, between November 2014 and April 2017, they allowed to deposit £758,000 without carrying out social responsibility or money laundering checks.
It was revealed that during that time there were at least 22 incidents which indicated the customer was a problem gambler - but instead of checking if they needed help, 32Red gave them free bonuses.
The following quote is taken from the findings section (emphasis mine):
A review of the account was only performed in January 2017, as a result of unusual play suggestive of possible problem gambling (a seven-figure win, instantly replayed). The life time deposits (from November 2014) were now nearly £500,000. Following the review, a disclosure was made to the nominated officer and source of wealth requests were made of Customer A, but information was not received for a further 5 weeks despite continued play. The documentation supplied did not support the level of deposits but 32Red took no further action until the account was suspended in April 2017, by which life time deposits (from November 2014) were £758,000.