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32Red - good one Ed!

Discussion in 'Online Casinos' started by AussieDave, May 29, 2006.

    May 29, 2006
  1. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Was cruising through the casino contacts searching for a Ladbrokes contact (unfortunately couldn't find one :rolleyes: )

    When I noticed that Ed had been here today. Not looking to blow smoke up anyone's butt, but for a Sunday that's pretty impressive Ed :thumbsup:

    Condisering that most upper echelons or support representatives that come here, come Friday you don't see them for dust till the Monday slog starts again :p
     
  2. May 29, 2006
  3. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    That's incredible.
     
  4. May 29, 2006
  5. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    Surely the most tenuous 32Red thank-you thread yet? I remember Virtual Ted/Phyngster used to be around all the time :rolleyes:
     
  6. May 29, 2006
  7. Simmo!

    Simmo! Moderator

    Occupation:
    Web Dev.
    Location:
    England
    I've started to keep clear of the occasional 32Red thank-you threads that crop up as you can just predict what's gonna happen, and yes I DO still see them as the benchmark for other casinos.

    But I'm gonna chip in on this one to say that on Sunday, their accounts chappie (chappesse?) "Ning" logged on and processed the cashouts - the first time I've had a Sunday NETeller deposit ever :) (I have had a Saturday one from Belle Rock before).

    Sorry - I know what a number of the more vocal bonus players think, but for me that's bloody good service.

    Simmo!
     
    2 people like this.
  8. May 29, 2006
  9. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    You and I both Simmo. It appears that as of late, thank yous and kudos aren't acceptable, only bashing. And I don't mean just 32Red, I mean in general. I'm baffled as to why some people even bother to play period anymore....I mean ALL casinos are out to rip them off, they're ALL evil....why bother?

    Anyway, kudos on the Sunday processing!! Shows that they're listening anyway.
     
  10. May 29, 2006
  11. Simmo!

    Simmo! Moderator

    Occupation:
    Web Dev.
    Location:
    England
    Yup - there's a lot of negative posting around at the moment. There must be a forum somewhere training up messengers and sending them out to graffiti the world in negativity :D Seriously though, criticism is fine when it's constructive but it seems so many are, as you say, just out to "bash" with no constructive end product.

    In every problem lies an opportunity :)

    I have one Trezz if that helps - PM me.
     
    Last edited: May 29, 2006
  12. May 29, 2006
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    When someone strays from the norm and does something impressive, kudos to him/her. It's just that simple. Just because 32 RED has been in many players' good books does not mean that they cannot again be praised for doing something extraordinary. Ed did not trumpet this one. It was only noticed by a vigilant member. So good work ED, this is the praise you deserve and I wont give second thought to saying this again if you continue to serve players well with your dedicatedness.
     
  14. May 29, 2006
  15. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    Kudos for browsing an internet forum on a Sunday?
     
  16. May 29, 2006
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    At least some of us feel that he isnt doing this just for fun. He wants to get the pulse of things. Some players cant even wait a day to get things resolved by a casino and a long weekend could make a huge difference to the goodwill/reputation that 32 RED has been trying to build. I, for one, would view this in a positive light.
     
  18. May 29, 2006
  19. pacers31

    pacers31 Banned Used - Repetitive violations of <a href="ht

    Occupation:
    Marketing Rep
    Location:
    Californication
    I'm glad that at least one operator is checking the temperature of the online gaming world these days. It would benefit other operators to do the same as all the PR is bad for just about everyone of them these days. The lack of attention does in fact lead me to believe even more strongly that something is up with the industry as a whole (and it is not something good for the players). When play is all negative everywhere, I'm not sure how we can put a positive spin on it. The vast majority of sites appear to either be up to something devious by lowering the payouts, or just don't care about keeping their customers in the US anyway due to pending legislation.

    It is really good to see 32Red getting involved though. Now if they would only accept US debit cards or echeck, I would play there in a minute. (only two methods I use to deposit)
     
  20. May 29, 2006
  21. caruso

    caruso Banned User - repetitive violations of <a href="ht

    Occupation:
    Casino apologist
    Location:
    England
    English Harbour: cheating / "buggy" software?

    King Neptunes: 8K voided on the basis of a term change under 24 hours of playing?

    Cassava: cashout denied for "bonus abuse" where player commited no actual wrong, and eCOGRA support the decision but based on "undisclosable reasons" and NOT "bonus abuse"?

    "Unjustifiable negativity"?

    What is "unjustified"? Can you support this statement?

    And yeah, praising a casino for the fact that the CEO happens to be browsing one of the top forums relating to his business, and at a time most people are playing? That REALLY is pushing it a just an itsy-bitsy wee little bit.

    How about "unjustified positivity"?
     
  22. May 29, 2006
  23. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    Ed is the CEO of a 24/7 business and no doubt very well paid, so what's so unusual about logging in on a Sunday. Most execs tend to work 7 days a week that's how they made it to the top.

    When a casino really does offer 24/7, i.e. banking, access to management and not just CS then that's the time to offer a big :thumbsup:
     
  24. May 29, 2006
  25. cheekymonkey

    cheekymonkey Ueber Meister

    Occupation:
    Loser
    Location:
    Back at my mums
    Rubbish!

    Most CEO's play golf all day.

    Then on Sundays, they have to quickly catch up on lost time.

    :D
     
  26. May 29, 2006
  27. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I think this post illustrates what Simmo just said about negativity:

    English Harbour: cheating / "buggy" software?

    Not yet proved, despite the already made up minds of some posters here.

    King Neptunes: 8K voided on the basis of a term change under 24 hours of playing?

    Player admitted mistake. Casino (which incidentally has an excellent track record) within it's rights on T&C.

    Cassava: cashout denied for "bonus abuse" where player commited no actual wrong, and eCOGRA support the decision but based on "undisclosable reasons" and NOT "bonus abuse"?

    Insufficient information for me personally to decide, but on WOL there appeared to be an agreed settlement anyway between casino and player.

    And yeah, praising a casino for the fact that the CEO happens to be browsing one of the top forums relating to his business, and at a time most people are playing? That REALLY is pushing it a just an itsy-bitsy wee little bit.

    How about "unjustified positivity"?

    I think a salute to Ed's un-hyped dedication here is in order and certainly doesn't merit being scorned - but then the automatic negative approach bores and irritates me.

    And God knows this past couple of weeks there certainly seems to have been a superabundance in largely speculative negativity here. If this form of entertainment is so totally bad and evil as some of you seem to believe then it is maybe time for you to move on to something that you do not resent as much.
     
    2 people like this.
  28. May 29, 2006
  29. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    My point exactly. These last few weeks have been pretty rough around here. And if people are that sick of losing, and truly believe that all casinos are cheating and evil and God only knows what else...then find another hobby.
     
    1 person likes this.
  30. May 29, 2006
  31. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    He was too busy browsing CM to flip my win-switch on?:mad:
     
  32. May 29, 2006
  33. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    okay positive comments only from now on, my glass is half full and NOT half empty, the complaints section should be shutdown ASAP

    and next time we have a problem with an online casino we should all say, ah never mind jolly good luck to them and their profit margin

    right now where's that half full pint...
     
  34. May 29, 2006
  35. lydia

    lydia Dormant account

    Occupation:
    Administrative
    Location:
    Europe

    :lolup:
     
  36. May 29, 2006
  37. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Spot on... Caruso has demonstrated a consistent dislike of 32RED for some bizarre reason... Like I've always said - when you're at the top, as 32RED are, people will do absolutely anything to try and knock you down. I'm just pleased they're spotless as a casino, and people HAVE to clutch at straws to critcise them!!

    On a lighter note - when are the new MG games out at 32RED? Fancy giving that thirty liner a spin!
     
  38. May 29, 2006
  39. Freudian

    Freudian Dormant account

    Location:
    europe
    While the reason for the praise this time is on the slim side, 32red have earned their stripes many times over. One of the few casinos around that fully understand that this business is as much about being good at customer interaction as it is about making the wheel spin.
     
    1 person likes this.

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